Euro Auto Works Finishline

May 29, 2015Dear [redacted] ,This is the response of QVC, Inc("QVC") to your letter concerning the complaint filed with your office by QVC's Customer.Our Customer states the authorization in the amount of $is still showing on her credit card after she cancelled the orderAs a courtesy | contacted our finance department to have the authorization removedIn the future our customer would need to wait for the authorization to be removed by her bankQVC policy states if customers cancel orders on their own we cannot have the authorization removed, customers need to work with their banks to Inquire about banks policy on removal of authorization.Thank you for allowing QVC the opportunity to respond to QVC's Customers complaint.Sincerely, Janet SOffice of the President QVC, Inc

June 16, 2015Dear [redacted] :Thank you for your recent inquiry to QVC concerning our customerI will be happy to respond.QVC regrets the disappointment our customer has regarding his account closureUnfortunately due to a financial loss QVC has made a business decision to close the membership in question.We would also suggest that our customer file a report to his local police regarding his claimWe would be happy to cooperate with any law enforcement investigation.Again we apologize for any inconvenience our customer may have experienced, Is additional assistance is needed, I can be reached at ###-###-####, Monday - Friday 9am – 3:30pm EST.Thank you for allowing QVC the opportunity to respond to the complaint.Sincerely, Patricia KOffice of the President QVC, Inc

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: I did not chose to roll future installments on my cardThat is a lie! Regards, [redacted] ***

December 15,2017Dear [redacted] ,This is the response of QVC, Inc(“QVC”) to your letter concerning a complaint filed with your office by QVC’s Customer.Our customer place and order, [redacted] on 12/04/for an [redacted] with a payment plan for months, Our finance department canceled the order the same day as QVC no longer accepts prepaid or reloadable credit card when using the payment planA regular credit card with a credit limit would need to be used if the order is set up with ez payIf the customer would like to pay in full the credit card used could be accepted.The credit card used on this order is a government card that is loaded every month for social securityDue to the type of card used QVC is unable to remove the authorizationOur customer will have to call the service line for this credit card to find out the time frame for the hold on the funds to drop.A reloadable card is the same as a prepaid card and due to the loss QVC has taken theses cards cannot be used with ez pay orders as our policy has changedThank you for allowing QVC the opportunity to respond to this complaint.SincerelyInez C.Office of the President QVCInc

December 1, 2017Dear [redacted] ,This is the response of QVC, Incto your letter concerning the complaint filed with your office by our customer.QVC regrets the concern that our customer has regarding the authorization for the full order instead of the easy payment, Our records indicate that it was actually order [redacted] The amount was $107.92, and I requested that that authorization be removed in our EPX systemPlease have our customer call me at ###-###-####, extension ***, to discuss her overdraft fees,Thank you for allowing me the opportunity to respond to this inquiry.Sincerely,Evelle K.Office of the PresidentQVC

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I keep an accurate record of my purchases with QVC I had returned the merchandise in question I had used their mailing labels In using their mailing labels, I sent a check for the price of the labels When I received the latest bill which had a balance of $44.00, I had to respond to this error in billing I called QVC Customer Service and was told that the late fee might be excused by the bank, as I had never been late before However, it would be in my best interest to pay the entire amount while I awaited the bank's decision I was told that if I did not pay the balance, and waited for the bank's decision, they could apply ANOTHER late fee to my bill I thought this was totally unacceptable This response prompted me to write The Revdex.com on what I perceived by QVC as an attempt to ruin my credit record I sent QVC an electronic payment of $to be sent out the following day In their response, they state that my balance is now $ I know that the $would have been part of the easy pay plan, on merchandise which was returned However, with the receipt of my electronic payment for $44.00, QVC has been overpaid QVC is wrong in so many ways I want them to keep my money, because they will never get another penny from me Despite their on air statements regarding their return policies, "day return, no questions asked", they track your purchases, and track your returns I have received written letters, emails, and phone calls warning me about returns I have kept the purchases that fit, or worked out for me and returned the ones that did not As I stated before, no one knows how something will fit or look until they have the merchandise at hand to try on You cannot tell just be looking at the television Consequently, when the product is received, if the fit is not good, or the product is not of an excepted quality as advertised, then it goes back Their correspondence with me has been of the threatening tone regarding my returns In letter sent to me dated February 23, 2010, they stated: "unfortunately, your high rate of returns makes it cost prohibitive to continue a business relationship with you If the percentage of items you return is not significantly reduced in the immediate future, we will be forced to close your QVC Customer Account and terminate our business relationship with you."They could have closed my account, but what of your day no hassle return policy? Their letter made the policy statement a lie They hassle you when you make returns This latest bill with the late charge and erroneous balance I view as punitive for returning the shoes that did not fit My credit record is very good I am not late with paying anyone I don't like companies that lie on consumers Once I received the merchandise, if it was not right, I returned it immediately I am not a "potential problem to identify early" as stated in the response to my initial complaint If they want to close my account, do it I will not miss QVC I am tired of the hassle, and the tracking They can keep the entire check, and you can relay that information for me Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , The company has provided the information requested and I find that this resolution is satisfactory to me Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: this is the same answer I received beforeI am not set up for ez payThis must be a form letter.The firest letter I received from QVC was in April and everybody said it was taken care of but it took monthsWHY? Regards, [redacted] ***

J??e 26, 2015Dear [redacted] :Thank you for your recent inquiry to QVC concerning our customerI will be happy to respond.We apologize for the delay and inconvenience our customer is experiencing regarding pick up of her merchandiseI have spoken with our customer today (6/26/15) and advised per my conversation with the delivery company that she will be contacted on Monday to arrange the pickup and return to QVC, I have provided our customer with my direct number to follow up with me if she does not get a call on MondayI also issued a $QVC membership credit for the inconvenience our customer has experienced.Again we apologize for any inconvenience our Customer may have experiencedIf additional assistance is needed, I can be reached at [redacted] ext, ***, Monday – Friday 9am – 3:30pm EST.Thank you for allowing QVC the opportunity to respond to the complaint,Sincerely,Patricia K.Office of the President QVC, Inc

This is in response of QVC, Inc(“QVC) to your letter concerning the complaint with your office by QVC's Customer,QVC closed this members current account as there was a duplicate account for the same member with an unpaid debtSince this letter was sent the customer has paid the debt in full and both accounts are now openThe customer has received this explanation and now understands why the new membership was closedQVC has apologized for this inconvenience.When a customer places an order the credit card used will authorize for the billing amountIf a change is made to the order after it is placed the order will authorize a Second timeAs the customer changed the ship to address on the order in question, it authorized two times for $As the order was canceled when the account was closed it never billedQVC has checked with the bank and both holds for $have been released and the funds put back into the customers bank accountIf the customer would like to place another order stock is still available and QVC will honor the price and credit terms if there is a change.Thank you for allowing QVC the opportunity to respond to QVC's Customers complaint.Sincerely,Inez C [redacted] Office of the President QVC, Inc

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: As stated beforeBoth parties can agree that their is NO DELINQUENT DEBT OWED BY [redacted] MAKING YOUR RESPONSE INVALID AND DOESNT SUBSTANTIATE CLOSING MY ACCOUNT BECAUSE ANOTHERS DEBTYOUR DEFENSE IS QUESTIONABLE WETHER TO THE EVIDENCE NOT PROVIDED THAT WOULD PROVE IN PROVE IM HELD RESPONSIBLE FOR ANOTHER INDIVIDUALS DEBT Regards, [redacted] ***

February 8, 2018Dear [redacted] ,This is the response of QVC, Inc("QVC") to your letter concerning the complaint filed with your office by our QVC customer.QVC regrets the concern that our customer had with the status of her accountUnfortunately the customer has an account that was sent to collections for nonpayment of easy pay installments on a duplicate accountAfter several attempts we were unable to reach the customer and the account was sent to collections in We've recently tried to contact to customer to make her aware of the amount of her debt and have been unsuccessful in reaching herIn addition, there was no refund due for the order that was canceled as the customer has not been billedHer credit card was authorized, however, most banks will remove an authorization for a canceled order within 3-working days,Thank you for allowing me the opportunity to respond to this inquiry.Sincerely,Africa B.Office of the President iQVC

April 27, 2017Dear [redacted] :Thank you for the follow up to QVC concerning our customer, I will be happy to respond,There is no membership associated with the email address customer hasl left a message for customer to call me back if she is still getting emails from QVC afer she spoke to me,Again we apologize for any inconvenience our customer may have experiencedIf additional assistance is needed regarding this matter, I can be reached at 1-800-296-2931, Monday — Friday 11am — 6:00pm EST.Thank you for allowing QVC the opportunity to respond to the complaint.Sincerely,Julie BOffice of the President, QVC

This is the response of QVC, Incto your letter concerning the complaint filed with your office by our customer.QVC regrets the concerns that our customer has regarding the easy payment plan on item [redacted] Please have the customer call me at her convenience at (800) ***–***, ext, ***, so I can assist with the inquiryI will be out of the office Monday and Tuesday next week.Thank you for allowing me the opportunity to respond to this inquiry

This is the response of QVC, Incto your letter concerning the complaint filed with your office by our customer.QVC regrets the concern that our customer received a cracked [redacted] TabletPlease have our customer call me at ###-###-####, extension I would like to assist ourcustomer.Thank you for allowing me the opportunity to respond to this inquiry.Sincerely, Evelle K [redacted] Office of the President QVC

December 14, 2017Thank you for the follow up to QVC concerning our customerI will be happy to respond.I contacted customer to let her know she can return the tree for a full refund as she has had issues with the tree the years she has had itI emailed customer a prepaid return label to return tree.Again we apologize for any inconvenience our customer may have experiencedIf additional assistance is needed regarding this matter, I can be reached at ###-###-####, Monday — Friday lam — 6:00pm EST.Thank you for allowing QVC the opportunity to respond to the complaint.Sincerely, Julie B.Office of the PresidentQVC, Inc

This is the response of QVC, Inc., to your letter concerning the complaint filed with your office by our customer.QVC regrets the concern that our customer had regarding the bed she ordered at QVC, Our customer spoke with at associate in the Office of the President todayA refund was issued in the amount of $246,98, to the credit card used on the orderA request was made to our Finance Department to cancel the remaining Easy PaymentsOur customer was also issued $in QVC Membership Credits because of her inconvenience,Thank you for allowing mc the opportunity to respond to this inquiry

March 13, 2017Dear [redacted] ,This is the response of QVC, Inc("QVC") to your letter concerning the complaint filed with your office by QVC'sCustomer.Our Customer is not due a refund of $The only refund our Customer is due is $This order was oh six easy pays in the amount of $eachWe only debited our Customer one easy payWhen we received the confirmation that the order was picked up that easy pay was refunded and the remaining easy pays were cancelled.Thank you for allowing QVC the opportunity to respond to our Customer's complaintOVC considers this issue closed.Sincerely,Janet SOffice of the President

This is the response of QVC, Inc(“QVC") to your letter concerning the complaint filed with your office by QVC's Customer.I took the liberty of contact our Customer about the email issue, I forwarded her issue to the department that handles issues with emailsThey are looking into the issueI will update our Customer when I receive information.Thank you for allowing QVC the opportunity to respond to QVC's Customers complaint.Sincerely,Janet S [redacted] Office of the President QVC, Inc

April 27, 2015Dear [redacted] ,This is the response of QVC, Inc, to your letter concerning the complaint filed with your office by our Customer.QVC regrets the concerns that our customer has regarding the information she needs for her [redacted] bedPlease have our customer call me at [redacted] , ext ***I would like to assist her with her inquiry,Thank you for the opportunity to respond to his inquiry.Sincerely,Evelle K.Office of the President, QVC