Euro Auto Works Finishline

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

They do not seem to want to address the fact that I spent so much time trying to resolve their mistakeAnd being treated like crap trying to do soI want to know how I am going to be compensated for my timeI will have the same response they do it's all about money so I expect the same results

To Whom It May Concern:Thank you for your recent inquiry to QVC concerning our customer. I will be happy to respond.First I would like to apologize for any inconvenience our customer experience regarding his order. Our records show that a refund has been issued for the first order in the amount of... $37.81 on 5/7/15. A new order was placed and shows delivered on 5/11 /15.I’ve spoken with our customer today and he has confirmed that the credit card authorizations have been removed. In addition I have issued a QVC member credit in the amount of $20 for his inconvenience.Again we apologize for any inconvenience our customer may be experiencing. If I can be of further assistance please contact me al 1 -800-296-2931, Monday - Friday 9am - 3:30pm EST.Thank you for allowing QVC the opportunity to respond to our customers complaint.Sincerely,Patricia K.Office of the President QVC, Inc.

Dcar [redacted] :Thank you (or the follow up to QVC concerning our customerI will be happy to respond.Customer tried to cancel an order but it did ship and hc was billedI contacled customer to let him know when item is returned to QVC he will be resunded in fullI sent customer a prepaid return label to return itcm at no charge.Again we apologizc for any inconvenience our customer may have experiencedIf additional assistance is inccided regarding this matcr, I can bc reached at I [redacted] *, Monday — Friday 11am — 6:00pm EST.Thank you for allowing QVC the opportunity to respond to the complaint,Sincerely, .Julic B [redacted] ***

Complaint: I am rejecting this response because: Complaint: 11397521I am rejecting this response because:In the response from MsJanet S at QVC she states (quote) ""It is QVC's business practice NOT to RESUME doing business with such customers who have caused loss to the company (referring to the bankruptcy that was final in March 2015).HOWEVER, they DID resume doing business with me AFTER the bankruptcy with not only purchases but easy pays and also allowing me to use my Q Card through Synchrony BankSo if it is their practice not to do resume business with customers who have declared bankruptcy with them, they should NOT have resumed any business at all after my final bankruptcyYet they have been doing business with me, taking money from me for purchases either by my MasterCard or my QCard for almost a year AFTER the bankruptcyMy phone number, name, and address was the same as it was on the bankruptcy filing they received, so there was no change in any information they had on fileYet they DID resume business for almost a year after my bankruptcy was final, even as I stated allowing purchases to my Q card which I got a year after the bankruptcy was finalTherefore, I state, as in my complaint they have damaged me and my credit by allowing business to resume (which they could have rejected when I purchased items well over a year AFTER the final bankruptcy but they DID NOT)Therefore, I now have a credit card I can not useThe use of it is not the problem, the problem is since it is only good at QVC it will become inactive and eventually in about a year be closed by the bank (thus adversely affecting my new credit score which is good and in rebuilding process) by having a closed account due to inactivity since QVC will not allow me to use the Synchrony Bank Q card and OVC is the only place it can be used.IF indeed QVC does not wish to resume business with anyone who has declared bankruptcy against them at any time, then they SHOULD NOT HAVE RESUMED IT, but they did for almost a year after my bankruptcy was finalIf they had simply initially rejected doing business with me that would be one thing, but to resume, then stop (a year after the bankruptcy and after many purchases the past year since the bankruptcy all in good standing) they have put me in the position of eventually Synchrony will have to cancel my card due to inactivity, thus putting a hit on my new credit rebuilding through no fault of my own, since QVC DID RESUME BUSINESS WITH ME FOR OVER A YEAR AFTER THE BANKRUPTCYSecondly, QVC did not take the loss Synchrony Bank did as they held the credit also during the bankruptcySynchrony bank granted me credit with no problem after the bankruptcyIf QVC did not wish to do business with me they should have rejected my business from the start, given my phone, address and name are the same as on the bankruptcy paperwork the received in Yet they RESUMED BUSINESS IN after it was final and up to just a few weeks ago.THIS HAS ADVERSELY AFFECTED ME by them doing so through no fault of my own and if it is their policy they should have never resumed business with me, but they did and have no reason to close my business with them other than stating they don't resume it after a bankruptcy but INDEED THEY DID RESUME IT FOR THE PAST YEAR SINCE THE BANKRUPTCY WAS FINAL Also, I never used (any) of my credit cards involved in the bankruptcy once I filed and for many months priorI have only recently (the past year since the bankruptcy) resumed using any credit cards and the Q card and QVC itself resumed such business with me AFTER the bankruptcy they are now stating prevents suchMy credit should not suffer when everything is in good standing and Qvc did resume business with me contrary to what their policy saysBecause of that they have put me in the position that eventually the bank will have to cancel my card due to inactivity which will adversely affect me and my new credit which is in good shape being rebuilt

November 14, 2017Dear [redacted] ,This is the response of QVC, Inc, to your letter concerning the complaint filed with your office by our customer,QVC regrets the concern that our customer has regarding the closure of her and her husband's accounts, I partnered with our Finance Department and the accounts are closed due to both bankruptcy and returnsUnfortunately, the accounts held the bankruptcy coding since it was later than the closure for their returns,QVC guarantees that customers may return merchandise purchased from QVC within days of receipt, for exchange or refundThis guarantee is distinct from the issue of excessive rates of orders returned and the difficulties and costs associated with servicing of such accounts We do not believe this to be deceptive of misleading to the consumer Sincerely,Evelle K.Office of the President QVC

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I was not aware of the California surcharge on prepaid cell phones that took effect this year I apologize for my error and thank the Revdex.com for their assistance Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: As I stated in my last response regarding QVC, I want nothing to do with QVC from this day forward I feel they do not stand behind their policies that they broadcast hours a day They DO track your purchases and returns If in their opinion your rate of returns is too much, no matter what the reason, they will not hesitate to hassle you by phone, or mail This was my experience with QVC I feel this is a very misleading and dishonest business practice So I reiterate, QVC can keep the money.Let them make the decision to cancel my account as they should have done years ago, if I was such an unacceptable customer for returning goods that did not fit If I cancel the card, I take a hit to my credit rating Either way, my business relationship with QVC is over This file is permanently closed Regards, [redacted]

April 28, 2015Dear [redacted] ,This is the response of QVC, Inc("QVC") to your letter concerning the complaint filed with your office by QVC's Customer.The order in question was our Customer's first order with QVCSince this was the Customers first order our finance department had to make sure all the information on the credit card used verified with the customers name, address and phone number Our Finance Department released our Customer's order on April 25thUnfortunately when our customer called to cancel the order it was too far in the shipping processOur Customer can return the item back to QVC when received for a full refund.Thank you for allowing QVC the opportunity to respond to QVC's Customers complaint.Sincerely,Janet SOffice of the President QVC, Inc

This is the response of QVC, Inc. to your letter concerning the complaint filed with your office by our customer,QVC regrets the concerns that our customer has regarding the [redacted] he purchased at QVC that was supposed to come with a download code for a game. Our Customer Service Department issued a... refund today in the amount of $100. This refund was issued to the [redacted] Card used on the order.Thank you for the opportunity to respond to this inquiry.

Dear [redacted] ,This is the response of QVC, Incto your letter concerning the complaint filed with your office by our customer.QVC regrets the concerns that our customer has regarding trying to place an order for a computerOur Finance Department has linked our customer's account with an account at his address that has an easy pay debtUntil the debt is paid in full, the account will remain closedNo financial compensation will be given to our customer due to the financial loss we took at his addressThank you for allowing me the opportunity to respond to this inquirySincerely,Evelle K***

This is the response of QVC, Inc. ("QVC) to your letter concerning the complaint filed with your office by QVC’s Customer.I apologized for the issue with the refund check not being sent to our Customer due to QVC is stating it is inconvenience credit. I closed the credit and issued a refund check in... the amount of $25.35.Thank you for allowing QVC the opportunity to respond to our Customer's complaint.Sincerely,Janet S*Office of the President QVC, Inc,

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

I have reviewed the response from QVC and think that it’s fair I would like to say that despite clarifying the meaning of “expected delivery date” it’s still misleading to post a date with the notation of ***, especially for a computer and especially during the month of August as this is “back to school” time I would like to share with you both just what this experience was like Again, I appreciate the response from QVC and agree that it’s fair, but I want to explain how I was misled by the expected delivery date The need for the computer is specifically school-related My daughter is nine years old and diagnosed with Dyslexia She is included in a pilot program at school that utilizes [redacted] 3000, which is a computer program that helps students read and simplifies the completion of assignments via super cool means like text to speech Her school requested that she bring her laptop during the first week of school, so that she could spend some time becoming familiar with how to use it, etc She is scheduled to start school on 08/29/and I placed the order on 08/08/ I was attracted to the item because of the price, the flexibility in making payments, and mostly because of the expected delivery date that was listed as 08/20/2016, which is about a week before my daughter begins school I thought I had an incredible find, because other computers would not have been delivered until early September Well, I placed the order for the computer on 08/08/and after checking qvc.com, I started to worry when it continued to report, “In Processes.” I contacted customer service on 08/17/(three days before ***) and the representative clarified the meaning of “expected delivery date” and stated that he couldn’t tell where the package was or when it would even be shipped This was jaw dropping disappointing Please know that no one from QVC even contacted me to acknowledge this delay and I placed my order on the 8th I panicked and decided that I would need to make other arrangements to purchase a computer in time, so I called back on 08/18/and requested to cancel the order I did this, so that funds would not be tied up in this computer, but used to purchase one that I could at least trackThe representative again reported that she could not tell where the package was or when it would even be shipped AND on top of that, she stated that a cancellation could not happen, because the order was, “too far along in processing to be cancelled.” It was quite confusing and frustrating to be told that QVC can’t cancel an order they also can’t confirm has been shipped I conveniently received an email later in the day on 08/18/informing me that the computer was shipped and considering that [redacted] is anticipating it will be delivered on 08/23/2016, I will accept it as it would be here in time for school I just want QVC to be aware of the unnecessary problems that are created when you intentionally mislead a customer by listing an item as having an attractive, expected delivery date that you already know isn’t guaranteed

February 1,2018Thank you for the follow up to QVC concerning onr customer, will be happy to respond.Customer was not billed yet for item as it was not deliveredThe amount of $157,on her credit card is just an authorization which will drop off as she cancelled order, Customers are not billed until item is delivered,Again we apologize for any inconvenience our customer may have experiencedIf additional assistance is needed regarding this matter, I can be reached at ###-###-####, Monday-Friday 10am-5:00pm EST.Thank you for allowing QVC the opportunity to respond to the complaintSincerely,Julie BOffice of the President QVC, Inc

June 14, 2017Dear [redacted] ,This is the response of QVC, Incto your letter concerning the complaint filed with your office by our customer.QVC regrets the concern that our customer has regarding the status of their account and our Easy Pay optionOur Finance has spoken to our customer and advised them that they have exceeded their Easy Pay limitPlease see the bellow Easy pay disclaimer on our websiteOur Finance Department has closed the account until our customer has paid of some of their Easy Pays in full, Our Finance Department made the link to another account which that person was contacted and provided this customer's phone numberThat person also claimed to be a relative of this customer,Easy Pay OffersWith an Easy Pay offer, you can receive all item now amid say monthly its installments at no extra charge with your QCard or major credit cardThe product price, Shipping & Handling, and any applicable sales tax will be divided according to the specified number of paymentsDuring checkout, just choose the Easy Pay option, when availableThe first Easy Pay installment will be billed on the late the item shipsThen, approximately every to days, each remaining installment will be billed to the credit card used on the orderEasy Pay billing dates are set according to the ship date of the order; billing dates for future installments can't be customized or changedEasy Pay offers are subject to approval by QVC.Thank you for allowing me the opportunity to respond to this inquiry.Sincerely, Evelle KOffice of the President QVC

This is the response of QVC, Incto your letter concerning the complaint filed with your office by our customer.QVC regrets the concern that our customer has regarding the removal of her current mattress when the agent delivered our customer's new [redacted] bed, I have requested the department that works with [redacted] to have the agent go back to our customer's home and remove their original mattressOur agreement with the agent is for only removing the old mattressThey will not take the old mattress or frame apartPlease have our customer call me if there is any problem regarding this issue

This is the response of QVC, Incto your letter concerning the complaint filed with your office by our customer.QVC regrets thc concern that our customer had regarding the refunds for the order numbers he wrote in his complaintSome of the order numbers have a couple of items on the orderIf our customer wants to correspond in writing only, please have him list the correct order numbers with thc item number that he returned on that orderI offered my phone number ###-###-####, extension to expedite the process.He can mail his list of order numbers to my address:QVC*** *** DriveWest Chester, PA19380Attention: Evelle K***, Office of the President, Mail Code ***Thank you for allowing me the opportunity to respond to this inquiry.Sincerely,Evelle K***Office of the President QVC

July 20, 2017Dear *** ***,This is the response of QVC, Inc("QVC") to your letter concerning the complaint filed with your office by QVC's Customer.I apologize to our Customer for the issues she has been having with her ** Laptop, The issues with the *** ** may have been a *** issue
not the computerWe cannot send our Customer out a new laptop same model we no longer have this itemOur Computer escalations department provided item *** to me this is compatible to what our Customer hasIt does not include Office but we can provide that to our Customer or she can purchase on her own and we will reimburse herOur Customer can contact me at ###-###-#### to discuss if she wants this LaptopShe can purchase for same price as item *** and just return this item for a full refundI am sorry but QVC does not reimburse Customer for lost time and wages, four Customer just wants to return the original Laptop back to QVC for a full refund that will also be acceptable.Thank you for allowing QVC the opportunity to respond to our Customer's complaint.Sincerely,Janet S*** Office of the President QVC, Inc

This is the response of QVC, Inc(“QVC") to your letter concerning the complaint filed with your office by QVC's Customer,Our Customer states she received the item and the box was destroyedOur Customer also stated that it seems to be the fault of ***, Our Customer is requesting to return the
itemUnfortunately the item will need to in a box in order for it to be picked up by ***We can have a *** pick up done when it is boxedCustomer can contact me at *** extwith cost to box the item we can refund her for that.Thank you for allowing QVC the opportunity to respond to QVC's Customer complaint.Sincerely,Janet S*** Office of the President QVC, Inc