Euro Auto Works Finishline

June 25, 2015Dear [redacted] ,This is the response of QVC, Incto your letter concerning the complaint filed with your office by our customer.QVC regrets the concerns that our customer has regarding her order for the pots and pans and member credits in the amount of $128.27, Can you provide our customer my phone number so I can assist her with her inquiry.My telephone number is, ###-###-####, ext, ***.Thank you for the opportunity to respond to this inquiry,Sincerely,Evelle K.Office of the President QVC

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: I received an email from QVC (11/24/16) stating my "QCard Statement from [redacted] Bank" was available online.As I initially stated in complaint about QVC, I paid off the total balance on my QCard Until I stop receiving billing statements (see attached), I will not accept QVC's response since they obviously did not follow through to remedy this problem Regards, [redacted] ***

This is the response of QVC, Inc(“QVC”) to your letter concerning the complaint filed with your office by QVC's Customer.QVC's General Terms and Conditions, published at https://www.qvc.com/GeneralTermsandConditions.content.html, provide in pertinent part:TerminationThese Terms are effective until terminated by QVCQVC may terminate these Terms without notice and at any time in connection with any of the QVC ServicesIn the event of termination, you are no longer authorized to access those QVC Services, and the restrictions imposed on you with respect to the Content, and the disclaimers, indemnities, and limitations of liabilities set forth in those Terms shall survive termination.QVC shall also have the right without notice and at any time to terminate some or all of the QVC Services or any feature or portion thereof, or any products or services offered through them, or to terminate any indivldual's right to access or use of the QVC Services or any feature or portion thereof.QVC charged off a substantial amount of our Customer's debt when she filed for Chapter bankruptcy protection in 2014, and it incurred a financial loss as a resultIt is QVC's business practice not to resume doing business with such customers who have caused loss to the companyThis business practice is separate and apart from any financial Impact considerations that may be undertaken by Synchrony Bank.On or about January 9, 2015, QVC mailed our Customer a letter advising that her QVC account was permanently closedNevertheless, our Customer opened a new account and, regrettably, the association with the prior bankruptcy was not discovered until a later dateQVC continues to stand by its business policies and practices, and considers this matter closed

December 8, 2017Dear [redacted] :Thank you for your recent inquiry to QVC concerning our customerI will be happy to respond.First we would like to apologize that our customer did not received the order in question.Our records indicate that we did create a packing slip and tracking number for the order but we are not able to view any additional movement of the merchandiseWe have issued a refund in full for the amount charged to our customer.Again we apologize for any inconvenience our customer may have experiencedIf additional assistance is needed, I can be reached at ###-###-####, Monday - Friday 9am - 4:00pm EST.Thank you for allowing QVC the opportunity to respond to the complaint.Sincerely, Patricia K.Office of the PresidentQVC, Inc

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: I still see the charge for the second mattress on my QVC account easy pay orders This recurring monthly charge needs to be completely removed from my account Again, I only have mattress in my possession and therefore I should only be charged for Please let me know when this recurring monthly easy pay charges will be permanently removed from my QVC account Regards, [redacted]

Dear: [redacted] ,This is the response of QVC, Incto your letter concerning the complaint filed with your office by our customerQVC regrets the concerns that our customer has regarding paying for two [redacted] Our customer stated that the bed was picked up when the new bed was deliveredI took the liberty of contacting our customer and I issued a refund in the amount of $268.52, to the credit card used on the orderI also apologized for the delay in receiving a resolution to her inquiry and issue a $membership credit to be used on a future purchase to her QVC customer accountThank you for allowing me the opportunity to respond to our customer's inquiry.Sincerely,Evellc K***Office of the President QVC

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:As I stated My bank as told me they can not do anything to the money that's on hold, that it's on qvc end Regards, [redacted]

This is the response of QVC, Incto your letter concerning the complaint filed with your office by our customer.QVC regrets that our customer is not satisfied with her [redacted] LanternPlease have our customer check the “defective” box on her return pack slip so she can get her full refundI commented the order involved, [redacted] , to issue a full refund for that item, our customer also wanted a phone call from our Corporate DepartmentI left our customer a message and provided my telephone number if she wished to discuss her situation.Thank you for the opportunity to respond to this inquiry.SincerelyEvelle K***Office of the PresidentQVC

December 11, 2017Dear [redacted] ,This is the response of QVC, Inc(“QVC”) to your letter concerning a complaint ?led with your of?ce by QVC's Customer.Our customer place and order, [redacted] on 12/04/for an [redacted] with a payment plan for monthsOur ?nance department canceled the order the same day as QVC no longer accepts prepaid or reloadable credit card when using the payment planA regular credit card with a credit limit would need to be used if the order is set up with ez payIf the customer would like to pay in full the credit card used couldbe accepted.The credit card used on this order is a government card that is loaded every month for social securityDue to the type of card used QVC is unable to remove the authorization.Our customer will have to call the service line for this credit card to ?nd out the time frame for the hold on the funds to drop.Thank you for allowing QVC the opportunity to respond to this complaintInez C.Office of the President QVCInc

This is the response of QVC, Inc, to your letter concerning the complaint filed with your office by our customer.QVC regrets the concern that our customer has regarding the Christmas tree that she purchased on July 15, I would like to assist our customer, I left her a messageyesterdayPlease have her call me at ###-###-####, extension 1859.Thank you for allowing mc the opportunity to respond to this inquiry.Sincerely,Evelle K [redacted] Office of the President QVC

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The accounts are still closed (the response from QVC said they are now open and ready to use) I talked with the customer service to double confirm that the accounts are still closed, and the credits are not thereI waited hours since sometimes the system takes time to process a requestHowever, nothing has been resolved.I appreciate your help and the QVC officer's time, I do believe he was trying to make it for me, but due to some unknown reason, the words in the response does not come true Regards, [redacted] Following is the chat between me and the customer service representative by May 11th [redacted] ***, welcome to live chat! [redacted] ***: 2:PMAre you able to see my remaining account balance in my account?You are now chatting with Debra AnnDebra Ann: 2:PMHi, this is Debra AnnWelcome to QVCI'll be happy to assist with your question[redacted] ***: 2:PMThank youDebra Ann: (QVC Customer Service)2:PMAre you referring to your Qcard? [redacted] ***: 2:PMno, I am talking about the account creditsI mean, when I use a gift card, QVC automatically transfer it into the account credits? [redacted] ***: 2:PMI am talking about this kind of creditsDebra Ann: (QVC Customer Service)2:PMYes, if you do not use the total amount the difference is added to your account as membership credits[redacted] ***: 2:PMare you able to view my membership credits.Debra Ann: (QVC Customer Service)2:PMMay I have the telephone number on file? [redacted] ***: 2:PM [redacted] ***: 2:PMthe email address is [redacted] Debra Ann: (QVC Customer Service)2:PMSorry there are no membership credits on this account[redacted] ***: 2:PMare you able to view the history of this account? [redacted] ***: 2:PMthis account was closed by QVC last year [redacted] ***: 2:PMand today when I sign in, it asks me doing something like creating a profile again [redacted] ***: 2:PMI believe there was QVC credits with my account when it was closedDebra Ann: (QVC Customer Service)2:PMThere is only account with the email address you provided[redacted] ***: 2:PMThank you, are you able to view the qvc credits on my other accounts? [redacted] ***: 2:PM [redacted] Debra Ann: (QVC Customer Service)2:PMIs there another email address? [redacted] ***: 2:PMHere are twoDebra Ann: (QVC Customer Service)2:PM [redacted] is not on fileDebra Ann: (QVC Customer Service)2:PM [redacted] is not on file[redacted] ***: 2:PMohreally [redacted] ***: 2:PMgive me a second pleaseThe browser is unable to connect to the chat serverYou will not be able to send or receive new messages.Debra Ann: (QVC Customer Service)2:PMI do show you have open accounts.Debra Ann: (QVC Customer Service)2:PMPlease verify the billing address? [redacted] ***: 2:PMare you able to view which one has remaining balance? [redacted] ***: 2:PM [redacted] elmhurst, ***Debra Ann: (QVC Customer Service)2:PMYes all accounts have this address[redacted] ***: 2:PMThank you, yesDebra Ann: (QVC Customer Service)2:PMI am going through the accounts and I have closed that have no order history.Debra Ann: (QVC Customer Service)2:PMI have located membership credits on one account for $[redacted] ***: 2:PMok, could you please let me know which one you closed? [redacted] ***: 2:PMand which one stays?Debra Ann: (QVC Customer Service)2:PMThe open account is [redacted] ***: 2:PMI am sorry but I never know how to use this kind of account numberDebra Ann: (QVC Customer Service)2:PMThis account has no email address[redacted] ***: 2:PMhow can I login to this account?Debra Ann: (QVC Customer Service)2:PMWhich email address would you like to add to the account? [redacted] ***: 2:PM [redacted] pleaseDebra Ann: (QVC Customer Service)2:PMSure.Debra Ann: (QVC Customer Service)2:PMI have updated the email address[redacted] ***: 2:PMThank you, but are you able to know why this account has no email address? [redacted] ***: 2:PMthe thing is, I had some purchase last year, but my account has been closed by QVCI believe QVC reopened some account for me? may be that's the reason why this no-email account appear? [redacted] ***: 2:PMI have complained with the related department, and they said they re-opened my account for me this morningHowever, I do not see a membership credits in this account ( [redacted] ).Debra Ann: (QVC Customer Service)2:PMI have closed only the accounts that have no order history[redacted] ***: 2:PMI want to know the email address associated with the accounts, just because I want to let the complain department know that the problem is partially solvedDebra Ann: (QVC Customer Service)2:PMThere were no email addresses on the closed accounts[redacted] ***: 2:PMok, thank youDebra Ann: (QVC Customer Service)2:PMThis email - [redacted] - is on file but this account has no order history[redacted] ***: 2:PMhow about the order number [redacted] ***: 2:PM [redacted] ***: 2:PMthis is the order number associated with the above email address Debra Ann: (QVC Customer Service)2:PMNo it is not[redacted] ***: 2:PMwhat do you mean "not"?Debra Ann: (QVC Customer Service)2:PMYou had open accounts I closed that had no order history.Debra Ann: (QVC Customer Service)2:PMThere are still open accounts[redacted] ***: 2:PMyes, yesDebra Ann: (QVC Customer Service)2:PMYou can only have open account.Debra Ann: (QVC Customer Service)2:PMI have left open the account that has the [redacted] address[redacted] ***: 2:PMI see, but I have some membership credits to be used, are you able to keep my account open for a few days more? [redacted] ***: 2:PMSince I need to talk with QVC cooperate department for the membership creditsDebra Ann: (QVC Customer Service)2:PMYes, the credits are available on the account with the [redacted] email[redacted] ***: 2:PMquestion [redacted] ***: 2:PMyou told me that there was a 400+ creditsDebra Ann: (QVC Customer Service)2:PM$[redacted] ***: 2:PMbut when I try it now, it is showing 100+ [redacted] ***: 2:PMdo you know why [redacted] ***: 2:PMits showing QVC Credit: -$[redacted] ***: 2:PMThere is a credit of $on your accountCheck box to apply your credit to this orderIf you do not wish to use your credit, please select a payment method below.Debra Ann is typing a message...Debra Ann: 2:PMIt appears that there are credits showing on accounts.Debra Ann: (QVC Customer Service)2:PMI am going to have to send an email to our Corporate Office to consolidate the accounts[redacted] ***: 2:PMThank you [redacted] ***: 2:PMare you able to send me an email after it is resolved? [redacted] ***: 2:PMto let me know the resultDebra Ann: (QVC Customer Service)2:PMNo I am not able to send email I do apologize[redacted] ***: 2:PMok, I may have to reach to the QVC office directly

November 29, 2017Dear [redacted] ,This is the response of QVC, Incto your letter concerning the complaint ?led with youroffice by our customer.QVC regrets the concern that our customer has regarding her Q Card credit card.Unfortunately, we do not have access to her Q Card credit card balanceAs a courtesy toour customer I requested [redacted] bank to remove the $late fee and update her creditpro?leThey are also sending her a letter of con?rmation that they removed the fee andupdated her pro?lePlease have our customer call [redacted] bank to discuss thebalance due on her credit cardThey can be reached at ###-###-####Thank you for allowing me the opportunity to respond to this inquiry.Sincerely, Evelle K.Of?ce of the President

July 7, 2017Dear [redacted] ,This is the response of QVC, Incto your letter concerning the complaint filed with your office by our customer,QVC regrets the concern that our customer has regarding the the taxes charged on some of her ordersOne of the orders involved was for a [redacted] The price on the [redacted] was $and the tax at a rate of 6.25% was $8,This phone had a $charge for wirelessThe $8,and $charge adds up to $and that is what we charged this customerWe apologize for any confusion the wireless charge caused are customerThe order for the philosophy item that cost $(x equals and we round upper standard rounding procedures), was charged $for her tax,Thank you for allowing me the opportunity to respond to this inquiry.Sincerely,Evelle KOffice of the President QVC

October 2017Dear [redacted] This is the response of QVC, Inc, ("QVC’) to your letter concerning the complaint filed with your office by QVC's Customer.I apologize to our customer for the issue with the items that shipped after she tried to cancel themmade sure full refund has been issued for order numbers [redacted] and [redacted] Some refunds were issued on October 3rdIssued the remaining monies today, if our customer can please allow business hours for the refunds to show,Order # [redacted] White Retro [redacted] and [redacted] Refunds Issued to [redacted] ending in ***$issued 10/3$17,issued 10/3$issued 10/6$issued 10/Total of refunds $Order was on easy pays easy pay for each item was debited $each item.Order # [redacted] Fuchsia Wallet $issued 10/only one easy pay debited before item was returned Order # [redacted] Cranberry [redacted] and Black [redacted] $issued 10/9$issued 10/9Thank you for allowing QVC the opportunity to respond to our Customer's complaint.Sincerely,Janet SOffice of the President QVC, Inc

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: I am rejecting this response because: I can't find a box that will fit a pound treadmill! and even if I did it wouldn't fit in my carI shouldn't have to go through all this inconvenience when I received a damaged treadmill and a damaged boxAll the payments have been taken out...yet i'm still sitting here staring at a broken treadmillI need them to refund the money they have taken outOR send a NEW WORKING treadmill so that I can use that box to ship this one backI have never shopped from QVC and will never recommend themI need the money they keep taking out monthly back if this is not resolved within the next week Regards, Nawel Benidir

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I am awaiting the release of the down payment I made on this mattress, of $as of today I have not received that I would also like my complaint to stand because QVC "mislead me" and other consumers with this advertisement concerning this particular mattress, and it isn't fair to consumers that they withheld the most important feature in purchasing this mattress, which was the "conditions" in which a consumers old mattress would be taken out Qvc made it seem as if all mattress's would be taken out by drivers, and that is by far NOT THE CASE Regards, [redacted]

March 18, 2017Dear [redacted] ,This is the response of QVC, Inc("QVC") to your letter Concerning the complaint filed with your office by QVC customer.QVC records show that a refund in the amount of $was issued to our Customers QVC Credit card om April 17th, I apologize for the length of time it took to issue this creditIf our customer does have a late fee due to the delay she can contact The at [redacted] ext, ***.Thank you for allowing QVC the opportunity to respond to our Customer's complaint.Sincerely,Janet S.Office Of the President

November 16,2017Dear [redacted] ,This is the response of QVC, Inc("QVC”) to your letter concerning the complaint filed with your office by QVC’s Customer,After receiving the response I did try to reach this customer as there is missing information needed to provide a complete response.QVC usually refunds a return to the original pay methodI am sorry the warehouse did not refund your returns as requestedIf you have a current card with the same bank the refunds will be put into that accountIf youare not working with that bank your previous bank would have to send the funds back to QVCEither way, your bank cannot keep the funds as the money is not theirs and needs to given back if you no longer bank with them.Please respond with the orders in questions so I can check to see if the funds have been returned to QVCIn the meantime you can check to see if these funds are in your current accountIf the funds are back at QVC credits or a refund check can be issued.Thank you for allowing QVC the opportunity to respond to QVC’s Customer complaint.Sincerely,Inez C

QVCDecember 22, 2017Dear Ms [redacted] ,This is the response of QVC, Incto your letter concerning the complaint filed with your office by our customer.QVC regrets the concern that our customer has regarding her negative Customer Service experience with our companyWhen I checked her order for the [redacted] TV, I noticedthat the original authorization was being held since November 28, and it should not have still been held all this timeIt was authorization code [redacted] , in the amount of$We requested it be removed todayThe item billed in our System on DecemberI9, Please have our customer call me at [redacted] , extension ***, todiscuss this situationI would like to personally apologize to our customer andcompensate them in some way because of this negative experience.Thank you for allowing me the opportunity to respond to this inquiry.Sincerely, Evelle K***Office of the PresidentQvcOVC Studio Perk West Chester, PA

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I tried rectifying this situation before it was sent to collections, but was locked out of my account due to some updates QVC was making to their loginI contacted customer service and complained as well Regards, [redacted]