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December 14, 2017Dear *** ***,This is the response of QVC, inc("QVC") to your letter concerning the complaint ?ied with your office byQVC‘s Customer.I contacted our finance department about the issue of closing our Customer's QVC Membership Accountdue to association with another QVC Member
They informed me after reviewing the accounts there isno associationThe account has been reopenedI do apologized to our Customer for this issue.Thank you for allowing QVC the opportunity to respond to our Customer's complaint.Sincerely,Janet S.Office of the PresidentQVC, Inc

December 7, 2017Dear *** ***,This is the response of QVC, Incto your letter concerning the complaint filed with your office by our customer.QVC regrets the concern that our customer has regarding her *** orderI am sorry for any misunderstandingI wrote a note on the order for the
returns warehouse to issue a complete refund for the order.Thank you for allowing me the opportunity to respond to this inquiry.Sincerely,Evelle K.Office of the PresidentQVC

Re* *** *** ***Dear *** ***,This is the response of QVC, Incto your letter concerning the complaint filed with your office by our customer.QVC regrets the concorn that our customer has regarding the pending authorization on his credit cardAs a courtesy to our customer T
requestcol the authorization in the amount of $293,06, to be removed from his *** *** credit cardIt is now up to his bank to put thc funds back into is account.Thank you for allowing tinc the opportunity to respond to this inquiry.Sinccrely,*** *** LÉvelle K*** Office of the President QVC

May 21, 2015Dear *** ***,This is the response of QVC, Inc(“QVC”) too your letter concerning the complaint filed with your office by QVC's Customer.Our Customer was upset due to his order for item *** *** Camera was held up by our Finance DepartmentDue to the amount of the order Finance
needed to verify all informationOur Finance Department did speak to our Customer on May 20th verified the information and released the orderThe order is showing delivered today May 21st. Thank you for allowing QVC the opportunity to respond to QVC's Customer Complaint.Sincerely,Janet SOffice of the PresidentQVC, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10976877, and find that this resolution is satisfactory to me.
Regards,
*** *** PsPlease make sure products are from the real manufacturer and not some other companyThere for products will have all components and items

This is the response of QVC, Inc("QVC”) to your letter concerning the complaint filed with your office by QVC’s Customer,QVC records show that a letter was generated to our Customer on March 7, informing our Customer about the decline on her credit card for the fifth installment of order ***8, for philosophy super-size hope in a jar.Another letter was generated on April 7, Since QVC never received a response to the letters our Customers debt was rolled to *** *** ***The full debt that was rolled was the final two installment of $19.82, total amount due $Our Customer can contact *** *** to pay the debt at ###-###-####, or she can contact me at ###-###-####, ext***My hours are Monday-Friday 9AM to 5PM Eastern Time.QVC records show that our Customer was contacted by phone on February 26th and also March 30th requesting Customer to update her credit card expiration date, Since QVC received no response our Customers membership account was sent to collections on April 26th.Thank you for allowing QVC the opportunity to respond to QVC's Customers complaintQVC considers this matter closed,Sincerely,Janet S*Office of the President QVC, Inc

March 13, 2017Dear *** ***,This is the response of QVC, Inc("QVC") to your letter concerning the complaint filed with your office by QVC's Customer.Our Customer is not due a refund of $The only refund our Customer is due is $This order was on six easy pays in the amount of $eachWe only debited our Customer one easy payWhen we received the confirmation that the order was picked up that easy pay was refunded and the remaining easy pays were cancelledIf our Customer is showing charges on her QVC credit card for more than one payment of $she can send a copy of the statement to my attentionShe can fax it to ***QVC is only showing one easy pay billed for this amount.Thank you for allowing QVC the opportunity to respond to our Customer's complaintQVC considers this issue closed.Sincerely,Janet SOffice of the President

August 15, 2017Thank you for the follow up to QVC concerning our customerI will be happy to respond.A request was made to have authorization removed from customer's VI credit card in the amount of $for order that was cancelled by QVCThe request was made on 8/8/It is up to customer's
bank to remove the authorization.Again we apologize for any inconvenience our customer may have experiencedIf additional assistance is needed regarding this matter, I can be reached at ***, Monday - Friday 11am -- 6:00pm EST.Thank you for allowing QVC the opportunity to respond to the complaint.Sincerely,Julie B

Thank you for the follow up to QVC concerning our customerI will be happy to respond.Customer has been refunded for what she paid for item on 1/28/in the amount of $to her *** which was the original pay method.Thank you for allowing QVC the opportunity to respond to the complaint,

May 18, 2015 Dear MsCameron,This is the response of QVC, Inc, to your letter concerning the complaint filed with your office by our customer,QVC regrets the concerns that our customer has regarding her order for the *** *** computer.I requested our Finance Department remove the
authorization in the amount of $407.73, in case it was still pendingPlease have our customer check with her credit card company to check if that authorization is still pending If it is still pending on her credit card, please have her call me at ###-###-####, ext***.Thank you for the opportunity to respond to her inquiry.Sincerely, Evelle KOffice of the President QVC

June 23, 2015Dear *** ***,This is the response of QVC, Inc ("QVC") to your letter concerning the complaint filed with your office by QVC's customer.Since I sent the response to the Revdex.com about our Customer, there was a payment received on our Customers QCard in the amount of $Our Customer now has a credit balance of $26.50.Thank you for allowing OVC the opportunity to respond to QVC's customer's complaintQVC considers this matter closed.Sincerely, Janet SOffice of the President QVC, Inc

Complaint:
I am rejecting this response because:This statement by Qvc is completely untrue there was never a letter sent to me because if there was I never would've attempted to apply for a Q cardSecondly, as I mentioned in my previous complaint NONE of my information has changed I did not open a new account under any new name or a new address or any new telephone number I continued to use the SAME name address and telephone number I had used before and after the bankruptcySO IT IS NOT LIKE I OPENED A NEW ACCOUNT UNDER A NEW NAME OR A NEW ADDRESS OR ANYTHING THAT WAS NOT ASSOCIATED WITH THE BANKRUPTCY FILING THEY RECEIVED IN 2014If Qvc has a policy not to do FUTURE business with anyone who has filed a PAST bankruptcy against them then they should not do business with that personIf indeed they sent me a letter as they stated in January then they were well aware that they did not want to do business with me therefore why did they continue to do so? They cannot say they DID NOT KNOW because if they said they sent the alleged letter which they never did, but if they did then they obviously would have been aware of the bankruptcy that was final and would have rejected future businessEVEN IF I DID NOT RECEIVE IT FOR WHATEVER REASON THEY ALLEGEDLY SENT IT AND (THEY ) WERE AWARE OF IT AND HAD EVERY CHANCE TO REJECT MY BUSINESS BUT THEY DID NOT EVEN AFTER THEIR ALLEGED LETTERThey may consider the matter closed but anyone who reads this complaint will see they have very poor business practices and they will also see they are allegedly not being forthcoming because if they sent the letter to me whether I received it or not, THEY( BY THEIR OWN ADMISSION) HAD RECORD OF IT EARLY ON and should have rejected my business when I tried to purchase future items from them but they did not and since NONE of my information had changed and I did not open any new account under ANY new name or new phone or new address or other information that was DIFFERENT than in the bankruptcy they had no reason not to reject my business at the start not a year AFTER ACCEPTING MY MONEY AND BUSINESS and AFTER I WAS ISSUED AND USED A Q CARDBut they did not reject my business FOR OVER A YEARTHUS THEY HAVE ADVERSELY AFFECTED ME ON AN ACCOUNT THAT IS IN PERFECT STANDING WHEN THEY COULD'VE SIMPLY REJECTED MY BUSINESS FROM THE START SINCE BY THEIR OWN ADMISSION THEY WERE WELL AWARE OF THAT OLD BANKRUPTCY WHEN THEY SENT THE ALLEGED LETTER AND (PRIOR) TO ME MAKING NEW PURCHASES FROM THEM AND THEY CONTINUED TO ALLOW ME TO DO SO EVEN ALLOWING PURCHASES TO GO TO MY Q CARD WHICH NOW WILL EVENTUALLY BECOME RENDERED IN ACTIVE AND CLOSED IN ABOUT A YEAR DUE TO NOT BEING ABLE TO USE IT AND IT BEING IN ACTIVE AND THAT' WILL AFFECT MY NEW CREDIT SCORE THROUGH NO FAULT OF MY OWN AS WHEN AN INDIVIDUAL DECLARES BANKRUPTCY THEY ARE ALLOWED TO APPLY FOR NEW CREDIT AND A NEW START AND IF QVC DOES HAVE A POLICY NOT TO DO BUSINESS WITH PEOPLE WHO HAVE PAST BANKRUPTCIES WITH THEM THEN THEY SHOULD HAVE REJECTED MY BUSINESS FROM THE START AND THEY DID NOT AND FROM THEIR OWN ADMISSION THEY WERE AWARE OF THAT IF THEY SENT AN ALLEGED LETTER TO ME YET THEY CONTINUED TO TAKE MY MONEY AND MY BUSINESS AFTER THAT WHEN THERE WAS NO CHANGE IN MY INFORMATION. Anyone reading this can see their business practices are quite unfairIf they wanted to reject my business that is one thing but they should've done it from the beginning since they were well aware of it by their own admissionThey did not so therefore by accepting my business for over a year and then rejecting it they have adversely affected my future credit with a card I can no longer use anywhere that will eventually be closed due to inactivityI would never recommend this company due to what I consider not only unfair but bordering on illegal practicesAny lender is able to reject anybody's credit when they apply for it but to accept it and then reject it a year later when in perfect standing simply due to an old bankruptcy is very bad business practiceIf you look on the better business site here you will see they have done the same thing to others in similar waysAlso I sent two returns back due to them due to all this,which they (QVC)acknowledged by email they showed scanned on their way back to them but they have not credited to my account and since they have denied me access to review my account I have no way to see when and if my returns are credited properly

June 1, 2015Dear *** ***,This is the response of QVC, Inc(“QVC”) to your letter concerning the complaint filed with your office by QVC’s Customer.| contacted our finance department about our Customer's issue, Our Customer states that his QVC credit card has always been paid on timeAccording
to our finance department our Customers first payment was never received so late fee was charged amount $The minimum payment due for second payment was $54; *** Bank received a payment of $on December 20, Since only partial payment received our customer was charged a late fee in the amount of $*** Bank never received a payment from our Customer in January this caused another late fee of Our Customer sent his first full payment in the amount of $which was received February 7"This brought our Customer currentOur finance department is sending a letter to our customer stating information reported correctlyIf our customer feels this is not correct he will need to dispute this with *** Bank.Thank you for allowing QVC the opportunity to respond to QVC's Customer Complaint.Sincerely,Janet SOffice of the President QVC, Inc

This is the response of QVC, Inc(“QVC”) to your letter concerning the complaint filed with your office by QVC's Customer.QVC records show that a letter was generated to our Customer on March 7, informing our Customer about the decline on her credit card for the fifth installment of order
***8, for philosophy super-size hope in a jarAnother letter was generated on April 7, Since QVC never received a response to the letters our Customers debt was rolled to *** *** Agency, The full debt that was rolled was the final two installment of $19.82, total amount due $Our Customer can contact *** *** to pay the debt at ###-###-####, or she can contact me at ###-###-####, ext, ***My hours are Monday-Friday 9AM to 5PM Eastern Time.Thank you for allowing QVC the opportunity to respond to QVC's Customers complaint.Sincerely, Janet S*** Office of the PresidentQVC, Inc.JS/js

This is the response of ovc, Inc(“QVC") to your letter concerning the complaint filed with your office by QVC's customer.Upon research of the orders that our customer noted in his letter please see below,• Item *** 14K Gold 24” Diamond Cut Woven Rope Chain, 3.4gAmount of order $This
order was not on easy pay customer's credit card was charged full amount of $June 21, 2014.• Item *** *** *** *** Pro 10.1" 16GB WiFi w/Cover & Tech SupportAmount of order five - easy pays of $eachAlso on the order was *** *** three year service amount of this $84.99not on easy payTotal amount of the Order $This item was never returned to QVC. • Item *** *** *** HDX7" 16GB WiFi TabletTotal amount of order $201.55, five easy pays of 40.31, this item was never returned to QVC.• Item *** *** Mini 8" quad Cure 8GB WIFI *** Tablet w/*** Play, Total amount of order $Five easy pays of Item returned on November 24, Total amount of the refund $remaining easy pays were cancelled.• Item *** *** Artisan 5-Qt Tilt-Head MixerTotal amount of order $Item returned On November 18, Amount of refund $remaining easy pays were cancelled.• Item *** *** Digital 2-Slice ToasterFull amount debited to credit Card $Item returned on November 18, Full amount refunded back to credit card.• Item *** *** Minis" quad Core 8GB *** Tablet w/*** PlayTotal amount of order $Five easy pays of Item returned on November 26, Total amount of refund $28,remaining easy pays stopped.QVC records show that *** statements were sent out to our customer showing debits and credits for the orders in questionI requested our finance department send a dispute letter to our CustomerIf he feels credit card statement is incorrect he needs to dispute with *** Bank.Thank you for allowing QVC the opportunity to respond to QVC's Customers Complaint.Sincerely,Janet S*** Office of the President QVC, Inc

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the responce and now my question is when can I expect to hear from customer finance regarding this issue?
Regards,
*** ***

June 9, 2015Dear *** ***,This is the response of QVC, Inc(“QVC") to your letter concerning the complaint filed with your office by QVC's Customer.I took the liberty of contacting our customerI apologized to our customer for the issue with the easy pay declineCustomers account has been paid
in full and is in good standing,Thank you for allowing QVC the opportunity to respond to QVC's Customers complaint,Sincerely,Janet S Office of the President QVC, Inc

December 8, 2017Dear *** ***,This is the response of QVC> Inc, (“QVC”) to your letter concerning the complaint filed with your office by QVC's Customer.Our Customer shopped with QVC using the Q Card that is our credit card, managed by *** BankThe bank notified us that the credit
card was closed and the customer accepted a settlementQVC does not recognize settlements as we still are losing money for merchandise shipped to the customer that goes unpaidOnce we are notified of this action QVC dose close the account and code it as a write-off.Unfortunately once and account is closed for this reason it cannot be openedThis is a business decision and is not to be taken personally.Thank you for allowing QVC the opportunity to respond to QVC’s Customer complaint.Sincerely,Inez C

August 15, 2017Thank you for the follow up to QVC concerning our customerI will be happy to respond.A request was made to have authorization removed from customer's ** credit card in the amount of $for order that was cancelled by QVCThe request was made on 8/8/It is up to
customer's bank to remove the authorization.Again we apologize for any inconvenience our customer may have experiencedIf additional assistance is needed regarding this matter, I can be reached at ***, Monday - Friday 11am -- 6:00pm EST.Thank you for allowing QVC the opportunity to respond to the complaint.Sincerely,Julie B

Dear Revdex.com:Thank you for your assistance I spoke with a representative from QVC with regard to reference complaint ID *** and, together, we have worked with PTS and the issue is now amicably resolved satisfactory to me.
Thank you and kind regards,
*** ***