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May 11, 2015Dear [redacted] ,This is the response to QVC, Inc(“QVC") to your letter concerning the complaint filed with your office by QVC’s CustomerI contacted our finance department about our Customers closed accountsUpon research all accounts have been reopened, Our Customer can now use the gift Cards on the accounts.Thank you for allowing QVC the opportunity to respond to QVC’s Customers complaint.Sincerely,Janet S Office of the PresidentQVC, Inc

December 6, 2017Dear [redacted] ,This is the response of QVC, Inc("QVC") to your letter concerning the complaint filed with your office by QVC's Customer.I contacted the Department that handles QVC's [redacted] issuesThey are going to contact [redacted] about our Customer's issue, Our Customer shouid receive a call from [redacted] when the Issue is resolved, According to the [redacted] contact our Customer should have her triple minutes within hoursIf our Customer does not receive the triple minutes she can contact me at ###-###-####My hours are Monday-Frlday 9AM to 5PM Eastern Time,Thank you for allowing QVC the opportunity to respond to our Customer's complaintSincerely.Janet S*Office of the President QVC, Inc

This is the response of QVC, Inc(“QVC”) to your letter concerning the complaint filed with your office by QVC's Custorner.QVC records show that our Customer was sent to collections on January 29, I apologize to our Customer that the credit card was not updated to new credit card as requestedOur records do show that as of March 16th, the easy pay debt was paid in full and the membership account has been reopenedThe collection agency is an internal collection agency and does not affect our Customer's credit reportI also apologize for the way our Customer was treated by GC Services.Thank you for allowing QVC the opportunity to respond to QVC's Customers complaint

Thank you [or your recent follow up to QVC concerning our customer.First I apologize for the confusion and would like to explain why our customer received an email stating that her refund amount was $0.00.I issued a refund as a courtesy to our customer upfront in the amount of $($48.33- $prepaid label cost - $original shipping and handling – $36.38) to the original pay methodThe item in question was then processed in our returns warehouse later and from this an email was generated to our customer indication that the refund amount was $This was because we already issued the refund upfront earlier.I also emailed our customer today to clarify why she received the $email.Again we apologize for any inconvenience our customer may have experiencedIf additional assistance is needed, I can be reached at I-***-***- [redacted] ext***, Monday – Friday 9am – 3:30pm EST.Thank you for allowing QVC the opportunity to respond to the complaint

June 30, 2015Dear [redacted] ,This is the response of QVC, Inc(“QVC”) to your letter concerning the complaint filed with your office by QVC's Customer.I took the liberty of contacting our Customer about the issue with the [redacted] TVI emailed a QReturn label to him and once he has the opportunity to print it out, he is going to contact me so I can arrange for [redacted] to pick up the itemWhen it is confirmed that the item has been picked up, I will issue a refund to our CustomerThank you for allowing QVC the opportunity to respond to QVC's Customer's complaint.Sincerely,Janet S.Office of the President QVC, Inc

This is the response of QVC, Inc(“QVC") to your letter concerning the complaint filed with your office by QVC's Customer.QVC's General Terms and Conditions, published at https://www.qvc.com/GeneralTermsandConditions.content.html, provide in pertinent part:TerminationThese Terms are effective until terminated by QVCQVC may terminate these Terms without notice and at any time in connection with any of the QVC ServicesIn the event of termination, you are no longer authorized to access those QVC Services, and the restrictions imposed on you with respect to the Content, and the disclaimers, indemnities, and limitations of liabilities set forth in these Terms shàll survive tèrminatIon.QVC shall also have the right without notice and at any time to terminate some or all of the QVC Services or any feature or portion thereof, or any products or services offered through them, or to terminate any Individual's right to access or use of the QVC Services or any feature or portion thereof.QVC charged off a substantial amount of our Customer's debt when she filed for Chapter bankruptcy protection in 2014, and it incurred a financial loss as a resultIt is QVC's business practice not to resume doing business with such customers who have caused loss to the companyThis business practice Is separate and apart from any financial impact considerations that may be undertaken by Synchrony Bank.Thank you for allowing QVC the opportunity to respond to QVC's Customers complaint

SINCE MY BANK HAS NOT SEEN THE "REFUND" I NEED SOME SORT OF TRANACTION # TO PROVE IT

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The was an actually charge, I've never had a problem with my bank before but I have with qvc when it comes to refunding my moneyI've canceled orders with other companies and have gotten my money back right awayLast year when I had a problem with qvc it took me over a month to get a my money backI want to the company to make right on their mistake Regards, [redacted]

November 30, 2017This is the response of QVC, inc(“QVC”) to your letter concerning the complaint ?led with your office byQVC’s Customer.I took the liberty of contacting our CustomerI apologized for the issues she was having with item [redacted] We received her item back and a full refund has been issuedUnfortunately,we do not have another Gold Marble to replace the defective item our Customer receivedShe canreorder the item in the Gold we can place the order for the same price as the defective one.Thank you for allowing QVC the opportunity to respond to our Customer's complaintSincerely,Janet S.Office of the President

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Regards, [redacted] I'm rejecting QVC response because it's completely and I will list the reasons why it's in chronological orderQVC DID NEVER GIVE ME A DIFINITIVE DATE FOR DELIVERY OF THE LAPTOP.2.They never informed me at the time of purchase that the laptop was coming from Hewlett Packard.3.The printer was delivered but the issue was never the printerQVC is mistaken about the address being left off the order because on August 9, I also ordered a square trade policy that was delivered on August 15, so it was delivered and the printer was delivered on August 18, 2015.5.When I called QVC they were actually very vague about the delivery date their exact words were "The laptop will be delivered on or about August 24, My complaint is that QVC should give all the information about the delivery and the dates of delivery and any other pertinent concerning purchases to the consumer in order for the consumer to make an informed decision concerning making purchases from their company

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: I am rejecting QVC's response because as I indicated in my complaint, [redacted] tracking at ***.com for item [redacted] unequivocally shows that the item was "delivered" to an "individual" at [redacted] facility in Sacramento, CA on February 16, The package, as QVC acknowledges in its response, was to have been sent to QVC as a return item [redacted] has lost the package and I do not accept that I should have to wait days for QVC to conclude the package has been lost by [redacted] when ***.com shows it was "delivered" to an "individual" in Sacramento on February 16, I reject QVC's response

Thank you Revdex.com Thank you so very much for taking the time to help me to resolve my problem so quickly.kind regards,Wendy Crouse[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

December 1,2017Dear [redacted] Thank you for your recent inquiry to QVC concerning our customerI will be happy lo respond,First we would like to apologize that we were not able to fulfill our customers order for the [redacted] 4.51b Chocolate Dream Holiday Layercake, I spoke with our customer today 12/1/and have also extended an apology and advised that we have issued a QVC member credit in the amount of $for the inconvenience.Again we apologize for any inconvenience our customer may have experiencedIf additional assistance is needed, I can be reached at ###-###-####, Monday - Friday 9am - 4:00pm EST.Thank you for allowing QVC the opportunity to respond to the complaint.Sincerely,Patricia KOffice of the President QVC, Inc,

May 14, 2015Dear [redacted] ,This is the response of QVC, Incto your letter concerning the complaint filed with your office by our customer.QVC regrets the concerns that our customer has regarding his order for the ***, Our Finance Department did not accept the order on our Easy Pay Plan due to the lack of Easy Pay History and also the fact that he was using a PrepaidCredit CardThey left him a message of May 9, 2015, and offered him the option to change the payment to a major credit cardOn May 13, 2015, he spoke to one of our representatives and expressed his disappointment of this item not going through and his son not being able to receive this item which was a birthday giftAt that point the order was cancelled.Easy Pay Offers are subject to approval by QVC, This information is printed on our websitePlease sec below:Easy Pay OffersWith an Easy Pay offer, you can receive an item now and pay monthly installments at no extra charge with your QCard® or major credit cardThe product price, Shipping & Handling, and any applicable sales tax will be divided according to the specified number of paymentsDuring checkout, just choose the Easy Pay option, when availableThe first Easy Pay installment will be billed on the date the item shipsThen, approximately every to days, each remaining installment will be billed to the credit card used on the orderEasy Pay billing dates are set according to the ship date of the order; billing dales for future installments can't be customized or changedEasy Pay offers are subject toapproval by QVC.I requested our Finance Department to remove the authorizations if there are still pending, QVC will not be compensating him for the full purchase price of $as he requested in his letter to your company,Thank you for the opportunity to respond lo his inquiry.Sincerely,Evelle KOffice of the PresidentQVC

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Response doe snot make senseDrop ship department notified vendor to let them know when inventory is not available? View programs all of the time that let you know LIVE that there are no more of something availableYet they are STILL selling this item as of this moment as if it is on handDoes not show wait list shows it is still availableIf they are aware it can not be ordered then why is it not listed as a back ordered item? Why is it still being offered as an in stock item? After ordering item I received notice it was not available, that is beyond ridiculousIt seems the extent of customer service its to take the order and then worry about if the customer will receive it.No where in this response is a date given for shipping itemThey regret my concerns but still do not give any indication of when it will shipIf it is available in another color then why not offer that solution? Clearly it is as black and white do not show wait listSeems very little effort went in to the response and even less concern in general regarding customer satisfaction Regards, [redacted] ***

May 13, 2015Dear [redacted] ,This is the response to QVC, Inc(“QVC”) to your letter concerning the complaint filed with your office by QVC's Customer.I contacted our finance department about our Customers closed accountsUpon research all accounts have been reopenedOur Customer can now use the gift cards on the accounts.• Membership [redacted] closed per customer's request I reopened• Membership [redacted] opened with membership credit amount $450.• Membership [redacted] closed per customer's request I reopened.• Membership [redacted] closed per customer's request I reopened.• Membership [redacted] opened with membership credit amount $425.• Membership [redacted] opened no credit• Membership [redacted] closed per customer's request I reopened.• Membership [redacted] opened with membership credit amount $285.77Thank you for allowing QVC the opportunity to respond to QVC's Customers complaintQVC considers this matter closed,Sincerely,Janet SOffice of the President QVC, Inc

November 22,2017Thank you for the follow up to QVC concerning our customerI will be happy to respond.Customer will need to work with [redacted] for the issue she is having with the [redacted] Envelop 13,5" Super Pillowtop FL Mattress w/ Boxspring since it was purchased on 6/14/14, All product returns or replacement requests after the 30-day guarantee will be treated as a warranty claim and handled by ***'s Customer Service team.Again we apologize for any inconvenience our customer may have experiencedIf additional assistance is needed regarding this matter, I can be reached at [redacted] , Monday - Friday lam - 6:00pm EST.Thank you for allowing QVC the opportunity to respond to the complaint.Sincerely,Julie B.Office of the President QVC, Inc

June 6, 2017Dear [redacted] ,This is the response of QVC, Inc., to your letter concerning the complaint filed with your office by our customer.QVC regrets the concern that our customer has regarding the status of their account and our Easy Pay option, Our Finance Department has spoken to our customer and advised them that they have exceeded their Easy Pay limit and have temporarily closed thc accountAlthough this customer is rejecting my response, our answer remains the sameThe accounts involved have very little easy pay history and the dollar amount on the orders involved are high dollar electronicsEasy Pay offers are subject to the approval of our Finance Department.We are not holding this customer responsible for any other person's Easy Payments and nothing was reported to the credit bureausWe will not share any other information regarding the other customer involvedQVC is not alleging any debt or past due Easy Payments.Thank you for allowing me the opportunity to respond to this inquiry.Sincerely,Evelle K.Office of the President QVC

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me [redacted] comments 1/6/- I accept the response, only because I received a credit to my [redacted] Card from QVCbut they still don't understand what happened, and it is incredible to methat they can't STILL identify the problem here and the problem they have cause ME the consumer!!It is very simple:I place an order to pay/be charged to my [redacted] Cardthey DID NOT CHARGE my [redacted] card as requested, they charged my [redacted] card and [redacted] ed Card! Now they refunded the [redacted] Card, still have a charge in my [redacted] cardPerfect solution for - THE CUSTOMER - is to bill my [redacted] card and credit my [redacted] Card, but NO they had to continue to be confused and nothelp me! I don't understand how they CANT figure it out!!!Attached is my ***/Bank account statement from Chase with the charge of $deducted from my accountI appreciate is this letter is shown to QVC Regards, [redacted] ***

June 23, 2017Dear [redacted] :Thank you for the follow up to QVC concerning our customerI will be happy to respond.Our records indicate that customer rolled to bill future installments on 6/10/QVC is not responsible for any overdraft feesCustomer can contact QVC to get refunded for payments not yet dueSince Customer rolled to bill future payments all in one, QVC is not responsible for any overdraft feesAgain we apologize for any inconvenience our customer may have experiencedIf additional assistance is needed regarding this matter, I can be reached at 1-800-296-2931, Monday — Friday 11am — 6:00pm EST.Thank you for allowing QVC the opportunity to respond to the complaint.Sincerely,Julie BOffice of the President