Euro Auto Works Finishline

May 11, 2015Dear [redacted],This is the response to QVC, Inc. (“QVC") to your letter concerning the complaint filed with your office by QVC’s Customer. I contacted our finance department about our Customers closed accounts. Upon research all accounts have been reopened, Our Customer can now use the...

gift Cards on the accounts.Thank you for allowing QVC the opportunity to respond to QVC’s Customers complaint.Sincerely,Janet S Office of the PresidentQVC, Inc.

February 8, 2018Dear [redacted],This is the response of QVC, Inc. ("QVC") to your letter concerning the complaint filed with your office by our QVC customer.QVC regrets the concern that our customer had with the status of her account. Unfortunately the customer has an account that was sent to...

collections for nonpayment of easy pay installments on a duplicate account. After several attempts we were unable to reach the customer and the account was sent to collections in 2014. We've recently tried to contact to customer to make her aware of the amount of her debt and have been unsuccessful in reaching her. In addition, there was no refund due for the order that was canceled as the customer has not been billed. Her credit card was authorized, however, most banks will remove an authorization for a canceled order within 3-7 working days,Thank you for allowing me the opportunity to respond to this inquiry.Sincerely,Africa B.Office of the President iQVC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.On a note of reflection and constructive criticism this could have all been avoided if your (QVC) shipping department was a little more conscientious and paid attention to quality control and doing their job right.  It wouldn't have taken them any longer to affix the shipping label with address on the top or bottom of the box instead of it being placed on the side of the box and folded over the edge.  This allowed the address to be mostly worn off and illegible thus no way was it going to make it to me.Your (QVC) Customer Service says it no longer helps or is involved once it's shipped from your QVC facility and for ME to go to the courier service you chose.  [redacted] states due to the shipping choice you (QVC) selected they are no longer involved once they've handed it off to the USPS.  Then USPS says they never received the package and for me to go back to the Merchant.  The saga continues and this becomes a perfect CATCH-22 with NO ONE being accountable or involved in its resolution.  Although YOU (QVC) are the source of the problem, your Customer Service (Phone or email) were unwilling to help and go as far as saying YOU CAN'T and for me to go to the shipper.After countless calls and hassling [redacted] they got me to the correct parties at their drop-off USPS facility. Even though they (USPS) say they were still awaiting receipt from [redacted] I continued to DOG them; the Distribution Center; and my mailman until someone looked into the matter further and researched it other than by my name and address which was no longer visible and part of the parcel bar code as well.  After multiple calls, emails and missing parcel claims they FINALLY found my package which was by now in pretty bad shape but were able to compile enough data from the label to put 2 + 2 together. After 11 days of sitting in my local USPS it was FINALLY delivered but I am sure without my persistence it would still be there today if not for all my perseverance.  NO customer should have to go through that much effort to obtain an item they purchased and QVC should stay engaged and have ownership until it's done so.  Again, I repeat this could have ALL BEEN EASILY AVOIDED.  This 12/15 Birthday gift was ordered on 12/3 and didn't receive it until several days after that date.  I would have gotten it by the 8th -10th had they been able to see the label and address where to ship it to.From Black Friday - to date I have ordered 38 items from [redacted], [redacted], [redacted] and [redacted] and their delivery times have ranged from 2 - 7 days without one incident.  The ONE package I order from QVC goes off to La La Land and with MAJOR effort on my part to get it delivered.  Hopefully there can be some OJT "On the job training" and mentoring to your packaging and shipping employees because they won't have a job if people find QVC as being an unreliable merchant.  As it is, it will have to be a REALLY GOOD BARGIN for me to order from QVC again.  Unfortunately for you that bias has already been shared with a good number of friends and family on the pain and suffering involved to get an order fulfilled with QVC.I hope for your part my time and effort in writing this note isn't in vain and is put to good use because ALOT of companies are out of business today because they didn't address issues that can be easily resolved and make such a BIG difference in customer satisfaction.  Right now, I have to say [redacted] sets the bar and where I go to shop first. 
Regards,
[redacted]

This matter was FINALLY resolved with QVC.They need to treat their customers with more respect.

May 29, 2015Dear [redacted],This is the response of QVC, Inc. ("QVC") to your letter concerning the complaint filed with your office by QVC's Customer.Our Customer states the authorization in the amount of $42.18 is still showing on her credit card after she cancelled the order. As a courtesy |...

contacted our finance department to have the authorization removed. In the future our customer would need to wait for the authorization to be removed by her bank. QVC policy states if customers cancel orders on their own we cannot have the authorization removed, customers need to work with their banks to Inquire about banks policy on removal of authorization.Thank you for allowing QVC the opportunity to respond to QVC's Customers complaint.Sincerely, Janet SOffice of the President QVC, Inc.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

April 27, 2017Dear [redacted]:Thank you for the follow up to QVC concerning our customer, I will be happy to respond,There is no membership associated with the email address customer has. l left a message for customer to call me back if she is still getting emails from QVC afer she spoke to...

me,Again we apologize for any inconvenience our customer may have experienced. If additional assistance is needed regarding this matter, I can be reached at 1-800-296-2931, Monday — Friday 11am — 6:00pm EST.Thank you for allowing QVC the opportunity to respond to the complaint.Sincerely,Julie BOffice of the President, QVC

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:
As stated before. Both parties can agree that their is NO DELINQUENT DEBT OWED BY [redacted] MAKING YOUR RESPONSE INVALID AND DOESNT SUBSTANTIATE CLOSING MY ACCOUNT BECAUSE ANOTHERS DEBT. YOUR DEFENSE IS QUESTIONABLE WETHER TO THE EVIDENCE NOT PROVIDED THAT WOULD PROVE IN PROVE IM HELD RESPONSIBLE FOR ANOTHER INDIVIDUALS DEBT.  
Regards,
[redacted]

April 4, 2017Dear [redacted]:Thank you for your recent inquiry to QVC concerning our customer. I will be happy to respond.Customer was given a $75 inconvenience credit for receiving dirt on the cover of the mattress. She does not need provide any paperwork to QVC.Again, we apologize for any...

inconvenience our customer may have experienced. If additional assistance is needed regarding this matter, I can be reached at 1-800-296-2931, Monday – Friday 9am – 3:30pm ESThank you for allowing QVC the opportunity to respond to the complaint.Sincerely,Julie B. Office of the President QVC, Inc.

February 1,2018Thank you for the follow up to QVC concerning onr customer, 1 will be happy to respond.Customer was not billed yet for item as it was not delivered. The amount of $157,68 on her credit card is just an authorization which will drop off as she cancelled order, Customers are not billed...

until item is delivered,Again we apologize for any inconvenience our customer may have experienced. If additional assistance is needed regarding this matter, I can be reached at ###-###-####, Monday-Friday 10am-5:00pm EST.Thank you for allowing QVC the opportunity to respond to the complaint. Sincerely,Julie B. Office of the President QVC, Inc

This is the response of QVC, Inc, to your letter concerning the complaint filed with your office by our customer.QVC regrets the concern that our customer has regarding the Christmas tree that she purchased on July 15, 2016. I would like to assist our customer, I left her a messageyesterday. Please...

have her call me at ###-###-####, extension 1859.Thank you for allowing mc the opportunity to respond to this inquiry.Sincerely,Evelle K[redacted] Office of the President QVC

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:   As I stated in my last response regarding QVC, I want nothing to do with QVC from this day forward.  I feel they do not stand behind their policies that they broadcast 24 hours  a day.  They DO track your purchases and returns.  If in their opinion your rate of returns is too much, no matter what the reason, they will not hesitate to hassle you by phone, or mail.  This was my experience with QVC.  I  feel this is a very misleading and dishonest business practice.   So I reiterate,  QVC can keep the money.Let them make the decision to cancel my account as they should have done years ago, if I was such an unacceptable customer for returning goods that did not fit.  If I cancel the card, I take a hit to my credit rating.   Either way, my business relationship with QVC is over.  This file is permanently closed.
Regards,
[redacted]

June 16, 2015Dear [redacted]:Thank you for your recent inquiry to QVC concerning our customer. I will be happy to respond.QVC regrets the disappointment our customer has regarding his account closure. Unfortunately due to a financial loss QVC has made a business decision to close the membership in...

question.We would also suggest that our customer file a report to his local police regarding his claim. We would be happy to cooperate with any law enforcement investigation.Again we apologize for any inconvenience our customer may have experienced, Is additional assistance is needed, I can be reached at ###-###-####, Monday - Friday 9am – 3:30pm EST.Thank you for allowing QVC the opportunity to respond to the complaint.Sincerely, Patricia K. Office of the President QVC, Inc.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Complaint: 11397521
I am rejecting this response because: Complaint: 11397521I am rejecting this response because:In the response from Ms. Janet S at QVC she states (quote) ""It is QVC's business practice NOT to RESUME doing business with such customers who have caused loss to the company (referring to the 2014 bankruptcy that was final in March 2015).HOWEVER, they DID resume doing business with me AFTER the bankruptcy with not only purchases but easy pays and also allowing me to use my Q Card through Synchrony Bank. So if it is their practice not to do resume business with customers who have declared bankruptcy with them, they should NOT have resumed any business at all after my final bankruptcy. Yet they have been doing business with me, taking money from me for purchases either by my MasterCard or my QCard for almost a year AFTER the bankruptcy. My phone number, name, and address was the same as it was on the bankruptcy filing they received, so there was no change in any information they had on file. Yet they DID resume business for almost a year after my bankruptcy was final, even as I stated allowing purchases to my Q card which I got a year after the bankruptcy was final. Therefore, I state, as in my complaint they have damaged me and my credit by allowing business to resume (which they could have rejected when I purchased items well over a year AFTER the final bankruptcy but they DID NOT). Therefore, I now have a credit card I can not use. The use of it is not the problem, the problem is since it is only good at QVC it will become inactive and eventually in about a year be closed by the bank (thus adversely affecting my new credit score which is good and in rebuilding process) by having a closed account due to inactivity since QVC will not allow me to use the Synchrony Bank Q card and OVC is the only place it can be used.IF indeed QVC does not wish to resume business with anyone who has declared bankruptcy against them at any time, then they SHOULD NOT HAVE RESUMED IT, but they did for almost a year after my bankruptcy was final. If they had simply initially rejected doing business with me that would be one thing, but to resume, then stop (a year after the bankruptcy and after many purchases the past year since the bankruptcy all in good standing) they have put me in the position of eventually Synchrony will have to cancel my card due to inactivity, thus putting a hit on my new credit rebuilding through no fault of my own, since QVC DID RESUME BUSINESS WITH ME FOR OVER A YEAR AFTER THE BANKRUPTCY. Secondly, QVC did not take the loss Synchrony Bank did as they held the credit also during the 2014 bankruptcy. Synchrony bank granted me credit with no problem after the bankruptcy. If QVC did not wish to do business with me they should have rejected my business from the start, given my phone, address and name are the same as on the bankruptcy paperwork the received in 2014. Yet they RESUMED BUSINESS IN 2015 after it was final and up to just a few weeks ago.THIS HAS ADVERSELY AFFECTED ME by them doing so through no fault of my own and if it is their policy they should have never resumed business with me, but they did and have no reason to close my business with them other than stating they don't resume it after a bankruptcy but INDEED THEY DID RESUME IT FOR THE PAST YEAR SINCE THE BANKRUPTCY WAS FINAL.  Also, I never used (any) of my credit cards involved in the 2014 bankruptcy once I filed and for many months prior. I have only recently (the past year since the bankruptcy) resumed using any credit cards and the Q card and QVC itself resumed such business with me AFTER the bankruptcy they are now stating prevents such. My credit should not suffer when everything is in good standing and Qvc did resume business with me contrary to what their policy says. Because of that they have put me in the position that eventually the bank will have to cancel my card due to inactivity which will adversely affect me and my new credit which is in good shape being rebuilt

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I am awaiting the release of the down payment I made on this mattress, of $157.58 as of today I have not received that.  I would also like my complaint to stand because QVC "mislead me" and other consumers with this advertisement concerning this particular mattress, and it isn't fair to consumers that they withheld the most important feature in purchasing this mattress, which was the "conditions" in which a consumers old mattress would be taken out.  Qvc made it seem as if all mattress's would be taken out by drivers, and that is by far NOT THE CASE.
Regards,
[redacted]

This is the response of QVC, Inc. (“QVC") to your letter concerning the complaint filed with your office by QVC's Customer.I took the liberty of contact our Customer about the email issue, I forwarded her issue to the department that handles issues with emails. They are looking into the issue. I...

will update our Customer when I receive information.Thank you for allowing QVC the opportunity to respond to QVC's Customers complaint.Sincerely,Janet S[redacted] Office of the President QVC, Inc.

This is the response of QVC, Inc. to your letter concerning the complaint filed with your office by our customer.QVC regrets the concern that our customer has regarding the closure of his Q Customer Accounts. Our Finance Department has closed the account due to a financial loss taken at his...

billing address. Until the debt is paid in full, the account will be remained closed.This debt was not reported to the three major credit bureaus and will not impact his credit score.Thank you for allowing me the opportunity to respond to this inquiry.Sincerely,Evelle K[redacted]Office of the PresidentQVC

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]
I'm rejecting QVC response because it's completely false and I will list the reasons why it's false in chronological order1. QVC DID NEVER GIVE ME A DIFINITIVE DATE FOR DELIVERY OF THE LAPTOP.2.They never informed me at the time of purchase that the laptop was coming from Hewlett Packard.3.The printer was delivered but the issue was never the printer.4. QVC is mistaken about the address being left off the order because on August 9, 2015 I also ordered a square trade policy that was delivered on August 15, 2015 so it was delivered and the printer was delivered on August 18, 2015.5.When I called QVC they were actually very vague about the delivery date their exact words were "The laptop will be delivered on or about August 24, 2015.6. My complaint is that QVC should give all the information about the delivery and the dates of delivery and any other pertinent concerning purchases to the consumer in order for the consumer to make an informed decision concerning making purchases from their company.