Euro Auto Works Finishline

December 21, 2017Dear [redacted]:Thank you for your recent inquiry to QVC concerning our customer. I will be happy to respondWe apologize for the delay in getting the All-New [redacted] 10" Tablet w/Caseable & App Vouchers to [redacted] in a timely manner due to a delay in the...

shipping process. I have added a $25 inconvenience credit tocustomers account for the inconvenience of having to wait longer than expected for item.Again we apologize for any inconvenience our customer may have experienced; If additional assistance is needed regarding this matter, I can be reached at ###-###-####, Monday — Friday 9am — 3:30pm ESThank you for allowing QVC the opportunity to respond to the complaint.Julie B.Office of the PresidentQVC, Inc.

October 12,2017To whom it may concern:Thank you for your recent inquiry to QVC concerning our customer. I will be happy to respond.First we would like to apologize for the concerns our customer had relating to [redacted] Computer and the extended warranty. I spoke with our customer On 10/11 and I issued a...

refund in the amount of $109,99 for the extended warranty as requested which now voids any extended warranty with QVC. Please allow 1-2 billing cycles to see the refund to your credit card statement.We apologize for any inconvenience our customer may have experienced, If additional assistance is needed, I can be reached at [redacted] ext. [redacted], Monday - Friday 9am - 4:00pm EST.Thank you for allowing QVC the opportunity to respond to the complaint Sincerely,Patricia K. Office of the President QVC, Inc.

May 7, 2015Dear [redacted]:Thank you for your recent inquiry to QVC concerning our customer. I will be happy to respond.Our records do not show the order in question being processed as a return. Is our customer could provide us with the return tracking information we can investigate further. We are...

requesting that our customer contact us in order to further assist her regarding her return.We apologize for the inconvenience our customer may have experienced, For additional assistance, I can be reached at ###-###-#### ext, [redacted], Monday – Friday 9am – 3:30pm EST,Thank you for allowing QVC the opportunity to respond to the complaint,SincerelyPatricia K  Office of the President QVC, Inc.

June 6, 2017Dear [redacted],This is the response of QVC, Inc., to your letter concerning the complaint filed with your office by our customer.QVC regrets the concern that our customer has regarding the status of their account and our Easy Pay option, Our Finance Department has spoken to our customer and advised them that they have exceeded their Easy Pay limit and have temporarily closed thc account. Although this customer is rejecting my response, our answer remains the same. The accounts involved have very little easy pay history and the dollar amount on the orders involved are high dollar electronics. Easy Pay offers are subject to the approval of our Finance Department.We are not holding this customer responsible for any other person's Easy Payments and nothing was reported to the credit bureaus. We will not share any other information regarding the other customer involved. QVC is not alleging any debt or past due Easy Payments.Thank you for allowing me the opportunity to respond to this inquiry.Sincerely,Evelle K.Office of the President QVC

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

May 14, 2015Dear [redacted],This is the response of QVC, Inc. to your letter concerning the complaint filed with your office by our customer.QVC regrets the concerns that our customer has regarding his order for the [redacted], Our Finance Department did not accept the order on our Easy Pay Plan due to...

the lack of Easy Pay History and also the fact that he was using a Prepaid. Credit Card. They left him a message of May 9, 2015, and offered him the option to change the payment to a major credit card. On May 13, 2015, he spoke to one of our representatives and expressed his disappointment of this item not going through and his son not being able to receive this item which was a birthday gift. At that point the order was cancelled.Easy Pay Offers are subject to approval by QVC, This information is printed on our website. Please sec below:Easy Pay OffersWith an Easy Pay offer, you can receive an item now and pay monthly installments at no extra charge with your QCard® or major credit card. The product price, Shipping & Handling, and any applicable sales tax will be divided according to the specified number of payments. During checkout, just choose the Easy Pay option, when available. The first Easy Pay installment will be billed on the date the item ships. Then, approximately every 30 to 31 days, each remaining installment will be billed to the credit card used on the order. Easy Pay billing dates are set according to the ship date of the order; billing dales for future installments can't be customized or changed. Easy Pay offers are subject to. approval by QVC.I requested our Finance Department to remove the authorizations if there are still pending, QVC will not be compensating him for the full purchase price of $563.05. as he requested in his letter to your company,Thank you for the opportunity to respond lo his inquiry.Sincerely,Evelle KOffice of the PresidentQVC

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:QVC states that a partial payment was received. I will close out my account and will never conduct business with QVC again.
Regards,
[redacted]