Euro Auto Works Finishline

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:
Thank you for your response. I will write you directly at the address you've given and ask that this complaint remain open unless or until these return issues are resolved. Best wishes for a safe holiday season. 
Regards,
[redacted]

March 13, 2017Dear [redacted],This is the response of QVC, Inc. ("QVC") to your letter concerning the complaint filed with your office by QVC's. Customer.Our Customer is not due a refund of $554.03. The only refund our Customer is due is $92.33. This order was oh six easy pays in the amount of...

$92.33 each. We only debited our Customer one easy pay. When we received the confirmation that the order was picked up that easy pay was refunded and the remaining easy pays were cancelled.Thank you for allowing QVC the opportunity to respond to our Customer's complaint. OVC considers this issue closed.Sincerely,Janet S. Office of the President

This is the response of QVC, Inc. (“QVC") to your letter concerning the complaint filed with your office by QVC's Customer,Customer is concerned about the cost of QVC's shipping and handling. In the beginning of February QVC sent out letter to our Customers advising them of our new shipping and...

handling rates.• All apparel, beauty and jewelry ships at $3 regardless of price or weight• Most items under $50 And less than 1 lb. ship at $3• Most other items under $100 and 1 lb. or more ship at $5 or $7• Items $100 or more ship at existing S&H rates; however, many of these include S&H or offer free S&HAs part of this change we will no longer discount S&H when you buy two or more items in the same order, but our new S&H rates will benefit our Customers in many Cases.Our customer can visit Qvc.com/Shippingchanges, the QVC apps for more details.Our Customer can return the items that Customer Service could not cancel using the QReturn label. will note on the order not to charge for the QReturn label.I do apologize to our Customer for the treatment she states she received when calling Customer Service.Thank you for allowing QVC the opportunity to respond to QVC’s Customer Complaint.Sincerely, Janet S[redacted]Office of the PresidentQVC, Inc.

December 8, 2017Dear [redacted]:Thank you for your recent inquiry to QVC concerning our customer. I will be happy to respond.First we would like to apologize that our customer did not received the order in question.Our records indicate that we did create a packing slip and tracking number for...

the order but we are not able to view any additional movement of the merchandise. We have issued a refund in full for the amount charged to our customer.Again we apologize for any inconvenience our customer may have experienced. If additional assistance is needed, I can be reached at ###-###-####, Monday - Friday 9am - 4:00pm EST.Thank you for allowing QVC the opportunity to respond to the complaint.Sincerely, Patricia K.Office of the PresidentQVC, Inc.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
1. The accounts are still closed (the response from QVC said they are now open and ready to use)
2. I talked with the customer service to double confirm that the accounts are still closed, and the credits are not there.3. I waited 24 hours since sometimes the system takes time to process a request. However, nothing has been resolved.I appreciate your help and the QVC officer's time, I do believe he was trying to make it for me, but due to some unknown reason, the words in the response does not come true.
Regards,
[redacted]
Following is the chat between me and the customer service representative by May 11th 2015
[redacted], welcome to live chat![redacted]: 2:09 PMAre you able to see my remaining account balance in my account?You are now chatting with Debra AnnDebra Ann: 2:12 PMHi, this is Debra Ann. Welcome to QVC. I'll be happy to assist with your question.[redacted]: 2:13 PMThank youDebra Ann: (QVC Customer Service)2:13 PMAre you referring to your Qcard?[redacted]: 2:13 PMno, I am talking about the account credits. I mean, when I use a gift card, QVC automatically transfer it into the account credits?[redacted]: 2:14 PMI am talking about this kind of creditsDebra Ann: (QVC Customer Service)2:15 PMYes, if you do not use the total amount the difference is added to your account as membership credits.[redacted]: 2:16 PMare you able to view my membership credits.Debra Ann: (QVC Customer Service)2:16 PMMay I have the telephone number on file?[redacted]: 2:16 PM[redacted]: 2:16 PMthe email address is [redacted]Debra Ann: (QVC Customer Service)2:17 PMSorry there are no membership credits on this account.[redacted]: 2:17 PMare you able to view the history of this account?[redacted]: 2:18 PMthis account was closed by QVC last year[redacted]: 2:18 PMand today when I sign in, it asks me doing something like creating a profile again[redacted]: 2:18 PMI believe there was QVC credits with my account when it was closedDebra Ann: (QVC Customer Service)2:19 PMThere is only 1 account with the email address you provided.[redacted]: 2:19 PMThank you, are you able to view the qvc credits on my other accounts?[redacted]: 2:20 PM[redacted]Debra Ann: (QVC Customer Service)2:20 PMIs there another email address?[redacted]: 2:20 PMHere are twoDebra Ann: (QVC Customer Service)2:20 PM[redacted]  is not on fileDebra Ann: (QVC Customer Service)2:20 PM[redacted] is not on file.[redacted]: 2:20 PMoh... really[redacted]: 2:21 PMgive me a second pleaseThe browser is unable to connect to the chat server. You will not be able to send or receive new messages.Debra Ann: (QVC Customer Service)2:21 PMI do show you have 6 open accounts.Debra Ann: (QVC Customer Service)2:21 PMPlease verify the billing address?[redacted]: 2:22 PMare you able to view which one has remaining balance?[redacted]: 2:22 PM[redacted] elmhurst, [redacted]Debra Ann: (QVC Customer Service)2:22 PMYes all 6 accounts have this address.[redacted]: 2:23 PMThank you, yesDebra Ann: (QVC Customer Service)2:24 PMI am going through the accounts and I have closed 3 that have no order history.Debra Ann: (QVC Customer Service)2:24 PMI have located membership credits on one account for $425.00.[redacted]: 2:25 PMok, could you please let me know which one you closed?[redacted]: 2:25 PMand which one stays?Debra Ann: (QVC Customer Service)2:27 PMThe open account is [redacted]: 2:27 PMI am sorry but I never know how to use this kind of account numberDebra Ann: (QVC Customer Service)2:28 PMThis account has no email address.[redacted]: 2:28 PMhow can I login to this account?Debra Ann: (QVC Customer Service)2:28 PMWhich email address would you like to add to the account?[redacted]: 2:29 PM[redacted] pleaseDebra Ann: (QVC Customer Service)2:30 PMSure.Debra Ann: (QVC Customer Service)2:30 PMI have updated the email address.[redacted]: 2:31 PMThank you, but are you able to know why this account has no email address?[redacted]: 2:32 PMthe thing is, I had some purchase last year, but my account has been closed by QVC. I believe QVC reopened some account for me? may be that's the reason why this no-email account appear?[redacted]: 2:34 PMI have complained with the related department, and they said they re-opened my account for me this morning. However, I do not see a membership credits in this account ([redacted]).Debra Ann: (QVC Customer Service)2:34 PMI have closed only the accounts that have no order history.[redacted]: 2:35 PMI want to know the email address associated with the accounts, just because I want to let the complain department know that the problem is partially solvedDebra Ann: (QVC Customer Service)2:35 PMThere were no email addresses on the closed accounts.[redacted]: 2:36 PMok, thank youDebra Ann: (QVC Customer Service)2:36 PMThis email - [redacted] - is on file but this account has no order history.[redacted]: 2:37 PMhow about the order number[redacted]: 2:37 PM[redacted]: 2:37 PMthis is the order number associated with the above email address Debra Ann: (QVC Customer Service)2:37 PMNo it is not.[redacted]: 2:38 PMwhat do you mean "not"?Debra Ann: (QVC Customer Service)2:39 PMYou had 6 open accounts.   I closed 3 that had no order history.Debra Ann: (QVC Customer Service)2:40 PMThere are still 3 open accounts.[redacted]: 2:40 PMyes, yesDebra Ann: (QVC Customer Service)2:40 PMYou can only have 1 open account.Debra Ann: (QVC Customer Service)2:40 PMI have left open the account that has the [redacted] address.[redacted]: 2:41 PMI see, but I have some membership credits to be used, are you able to keep my 3 account open for a few days more?[redacted]: 2:41 PMSince I need to talk with QVC cooperate department for the membership creditsDebra Ann: (QVC Customer Service)2:42 PMYes, the credits are available on the account with the [redacted] email.[redacted]: 2:42 PMquestion[redacted]: 2:43 PMyou told me that there was a 400+ creditsDebra Ann: (QVC Customer Service)2:43 PM$450.00[redacted]: 2:43 PMbut when I try it now, it is showing 100+[redacted]: 2:43 PMdo you know why[redacted]: 2:43 PMits showing QVC Credit: -$118.89[redacted]: 2:45 PMThere is a credit of $118.89 on your account. Check box to apply your credit to this order. If you do not wish to use your credit, please select a payment method below.Debra Ann is typing a message...Debra Ann: 2:45 PMIt appears that there are credits showing on 2 accounts.Debra Ann: (QVC Customer Service)2:46 PMI am going to have to send an email to our Corporate Office to consolidate the accounts.[redacted]: 2:47 PMThank you[redacted]: 2:47 PMare you able to send me an email after it is resolved?[redacted]: 2:47 PMto let me know the resultDebra Ann: (QVC Customer Service)2:47 PMNo I am not able to send email.  I do apologize.[redacted]: 2:48 PMok, I may have to reach to the QVC office directly

J??e 26, 2015Dear [redacted]:Thank you for your recent inquiry to QVC concerning our customer. I will be happy to respond.We apologize for the delay and inconvenience our customer is experiencing regarding pick up of her merchandise. I have spoken with our customer today (6/26/15) and advised per...

my conversation with the delivery company that she will be contacted on Monday to arrange the pickup and return to QVC, I have provided our customer with my direct number to follow up with me if she does not get a call on Monday. I also issued a $50 QVC membership credit for the inconvenience our customer has experienced.Again we apologize for any inconvenience our Customer may have experienced. If additional assistance is needed, I can be reached at [redacted] ext, [redacted], Monday – Friday 9am – 3:30pm EST.Thank you for allowing QVC the opportunity to respond to the complaint,Sincerely,Patricia K.Office of the President QVC, Inc.

This is the response of QVC, Inc. to your letter concerning the complaint filed with your office by our customer,QVC regrets the concerns that our customer has regarding the [redacted] he purchased at QVC that was supposed to come with a download code for a game. Our Customer Service Department issued a...

refund today in the amount of $100. This refund was issued to the [redacted] Card used on the order.Thank you for the opportunity to respond to this inquiry.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I was not aware of the California surcharge on prepaid cell phones that took effect this year.  I apologize for my error and thank the Revdex.com for their assistance.
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Response doe snot make sense. Drop ship department notified vendor to let them know when inventory is not available? View programs all of the time that let you know LIVE that there are no more of something available. Yet they are STILL selling this item as of this moment as if it is on hand. Does not show wait list shows it is still available. If they are aware it can not be ordered then why is it not listed as a back ordered item? Why is it still being offered as an in stock item?  After ordering item I received notice it was not available, that is beyond ridiculous. It seems the extent of customer service its to take the order and then worry about if the customer will receive it.No where in this response is a date given for shipping item. They regret my concerns but still do not give any indication of when it will ship. If it is available in another color then why not offer that solution? Clearly it is as black and white do not show wait list. Seems very little effort went in to the response and even less concern in general regarding customer satisfaction.
Regards,
[redacted]

December 6, 2017Dear [redacted],This is the response of QVC, Inc. ("QVC") to your letter concerning the complaint filed with your office by QVC's Customer.I contacted the Department that handles QVC's [redacted] issues. They are going to contact [redacted] about our Customer's issue, Our Customer...

shouid receive a call from [redacted] when the Issue is resolved, According to the [redacted] contact our Customer should have her triple minutes within 72 hours. If our Customer does not receive the triple minutes she can contact me at ###-###-####. My hours are Monday-Frlday 9AM to 5PM Eastern Time,Thank you for allowing QVC the opportunity to respond to our Customer's complaintSincerely.Janet S[redacted]Office of the President QVC, Inc.

July 6, 2017Dear [redacted]:Thank you for your recent inquiry to QVC concerning our customer. I will be happy to respond.As a courtesy we have issued a refund in the amount of $10.95 to our customer's original payment for the return of her [redacted] Air Conditioner.I left a message today for our...

customer advising of the refund as well as QVC's returns policy and the use of our pre-paid return. Our customer can locate our policy on our website at QVC.com as well as on our invoice sheet included with each product purchased.Again we apologize for any inconvenience our customer may have experienced. If additional assistance is needed, I can be reached at *-###-###-#### ext, [redacted], Monday – Friday9am – 4:00pm EST.Thank you for allowing QVC the opportunity to respond to the complaint.Sincerely,Patricia K.Office of the President QVC, Inc.

QVC regrets the concerns that our customer has regarding the Fast Payments on order [redacted]. Our records indicate that his order was placed on the Internet and the order was placed on the QVC Credit card, The first installment and the third installment were placed on the QVC Credit card. The...

second installment was placed on MasterCard. We apologize for any inconvenience that this has caused our customer, lf our customer is still having problems with your password, please have her call mc at ###-###-####, extension [redacted].Thank you in advance for allowing me the opportunity to respond to this letter.

November 16,2017Dear [redacted],This is the response of QVC, Inc. ("QVC”) to your letter concerning the complaint filed with your office by QVC’s Customer,After receiving the response I did try to reach this customer as there is missing information needed to provide a complete response.QVC usually...

refunds a return to the original pay method. I am sorry the warehouse did not refund your returns as requested. If you have a current card with the same bank the refunds will be put into that account. If you. are not working with that bank your previous bank would have to send the funds back to QVC. Either way, your bank cannot keep the funds as the money is not theirs and needs to given back if you no longer bank with them.Please respond with the orders in questions so I can check to see if the funds have been returned to QVC. In the meantime you can check to see if these funds are in your current account. If the funds are back at QVC credits or a refund check can be issued.Thank you for allowing QVC the opportunity to respond to QVC’s Customer complaint.Sincerely,Inez C

April 27, 2015Dear [redacted],This is the response of QVC, Inc, to your letter concerning the complaint filed with your office by our Customer.QVC regrets the concerns that our customer has regarding the information she needs for her [redacted] bed. Please have our customer call me at [redacted], ext....

[redacted]. I would like to assist her with her inquiry,Thank you for the opportunity to respond to his inquiry.Sincerely,Evelle K.Office of the President, QVC

Second Response.

This is the response of QVC, Inc. ("QVC) to your letter concerning the complaint filed with your office by QVC’s Customer.I apologized for the issue with the refund check not being sent to our Customer due to QVC is stating it is inconvenience credit. I closed the credit and issued a refund check in...

the amount of $25.35.Thank you for allowing QVC the opportunity to respond to our Customer's complaint.Sincerely,Janet S[redacted]Office of the President QVC, Inc,

June 23, 2017Dear [redacted]:Thank you for the follow up to QVC concerning our customer. I will be happy to respond.Our records indicate that customer rolled to bill future installments on 6/10/17. QVC is not responsible for any overdraft fees. Customer can contact QVC to get refunded for payments not yet due. Since Customer rolled to bill future payments all in one, QVC is not responsible for any overdraft feesAgain we apologize for any inconvenience our customer may have experienced. If additional assistance is needed regarding this matter, I can be reached at 1-800-296-2931, Monday — Friday 11am — 6:00pm EST.Thank you for allowing QVC the opportunity to respond to the complaint.Sincerely,Julie BOffice of the President

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: 11142224
I am rejecting QVC's response because as I indicated in my complaint, [redacted] tracking at [redacted].com for item [redacted] unequivocally shows that the item was "delivered" to an "individual" at [redacted] facility in Sacramento, CA on February 16, 2016.  The package, as QVC acknowledges in its response, was to have been sent to QVC as a return item.  [redacted] has lost the package and I do not accept that I should have to wait 12 days for QVC to conclude the package has been lost by [redacted] when [redacted].com shows it was "delivered" to an "individual" in Sacramento on February 16, 2012.  I reject QVC's response.

This is the response of QVC, Inc. to your letter concerning the complaint filed with your office by our customer.QVC regrets the concern that our customer had regarding thc refunds for thc order numbers he wrote in his complaint. Some of the orders were refunded but some of the orders were from...

April and May and are now showing they are not returnable. Some of the order numbers have a couple of items on them and would need to know which items were returned. I would like to assist our customer regarding this inquiry. Please have him. call me at ###-###-####, and my extension is 1859. I would also like to explain the policy for adjusting prices on items that have had a reduction in price.Thank you for allowing mc the opportunity to respond to this inquiry.Sincerely, Evelle K[redacted] Office of The President QVC