Euro Auto Works Finishline

April 22, 2015Dear *** ***,This is the response of QVC, Inc(“QVC") to your letter concerning the complaint filed with your office by QVC's Customer.Unfortunately, we cannot find a membership account under the Customer's name nor address, The phone number customer provided in the complaint
brings up another membership account and the email address brings up the same membership accountThis account is neither in the name of our Customer nor addressThe Customer would need to provided order numbers or a membership number for her QVC account.Thank you for allowing QVC the opportunity to respond to QVC's Customers complaintSincerely,Janet SOffice of the President QVC, Inc

December 19, 2017Dear *** ***,This is the response of QVC, Inc("QVC") to your letter concerning the complaint ?led with your office byQVC‘s Customer.I do apologize to our Customer that his order was not cancelled per his requestThe order in questionwas too far in the shipping process to
cancelThis order is shipped from the manufacturer and the orderwas already processing when our Customer called to cancelUnfortunately, QVC does not price matchordersOur Customer can return the item back to QVC for a full refundif our Customer wants to keepthe item I removed one easy pay so instead of six easy pays the order will be ?ve easy pays of $99.63.Thank you for allowing QVC the opportunity to respond to our Customer's complaint.Sincerely,Janet S.Office of the PresidentQVC, inc

They are dealing with my mother on getting this credited back but if they failed to do I will reopen the complaintI do think it is ridiculous I have to jump through hoops on gift cards I purchased and the fact that qvc blocks people from getting accounts if they refund too muchsome items are not up to par!

October 27, 2017Dear *** ***,This is the response of QVC, Inc, (“QVC”) to your letter concerning the complaint filed with your office by QVC’s Customer.The first order, ***, was placed by the customer was never received as it was not picked up by our customer in an adequate amount of
time, It was sent back to the vendor as *** would not keep it any longerAs this was not received a refund of $has been issued to the *** for payments that billed and the remaining payments have been canceled,Our Customer then place another order, ***, on 10/23/This was delivered to our Customer’s front door on 10/26/17, QVC hopes it was received in good condition and being enjoyed by our customerMember credits were issued to pay for this orderDue to the confusion no changes will be made and the payments will not be reinstated as a one - time courtesyI do not see any billing for $for this order or on the customer’s account, Due to this billing not showing I am unable to issue a refund.Thank you for allowing QVC the opportunity to respond to QVC’s Customer complaint.Sincerely,Inez C. Office of the PresidentQVC, Inc,

I accept a portion of the responseBut, they have neglected to inform you that they held $for days for a payment of $They also neglected to tell you that I removed all holds that were placed by QVCThey also neglected to inform you that the conduct and lack of concern by the reps was unprofessionalThe order was placed again and as of right now it shows that the item shipped on 12/but that is impossible since the item was received on 12/This entire situation has been unprofessional

June 29, 2017Dear *** ***,This is the response of QVC, Inc, ("QVC") to your letter concerning the complaint filed with your office by QVC's Customer.I apologize to our Customer for the issue she was having with her easy pay for her *** ***, I want to assure our Customer that the collection
agency her debt was sent to is an internal agency and does not reflect on our Customer credit report, I am sorry that when our Customer changed her debit card information it never reflected on her orderOur Customers easy pay debt has been paid in full and the QVC Membership account has been reopened.Thank you for allowing QVC the opportunity to respond to our Customers complaint.Sincerely,Janet S.Office of the President QVC, Inc

July 7, 2017Dear *** ***,This is the response of QVC, Inc("QVC") to your letter concerning the complaint filed with your office by QVC's Customer.QVC's Policy states "QVC will continue to refund original shipping and handling on returns if an item is defective or we made an error; however,
effective with orders placed on or after February 17, 2015, if our Customer returns the item for any other reason, we will no longer refund the original shipping and handling"Also, if Customers return an item for any other reason except damaged, defective or QVC made an error our Customers will also be charged for the QVC return labelAt this time issued the refund for the $10.95, but in the future our Customer will not be refunded for the QVC return label unless returning for above reasons,Thank you for allowing QVC the opportunity to respond to our Customer's complaint.Sincerely,Janet S.Office of the President
QVC

8-3-7Dear *** ***,This is the response of QVC, Inc, ("QVC) to your letter concerning the complaint filed with your office by QVC's Customer.Our Customer called QVC and provided her updated credit card informationAt that time her account was updatedIt does not mean orders previously placed on eZ pay are automatically updated as QVC will not authorize a credit card without the customer's permissionIf there are previous orders placed that need to be updated our Customer will need to inform the representative at the time the new card is added to the account,Unfortunately the customer's account was temporarily closed as her ez pays were not billing as these order were never updatedThis ez pays needed to be updated at the time the new card was providedThis is not done automatically as QVC does not assume the same card will be used for ez, paysOnce the orders were updated the payments did bill and the membership was opened as the account was currentQVC apologizes for the inconvenience this has caused,Thank you for allowing QVC the opportunity to respond to QVC's Customer complaintQVC considers this issue closed.Sincerely,Inez COffice of the President QVC, Inc

June 16, 2015Dear *** ***,This is the response of QVC, Inc, to your letter concerning the complaint filed with your office by our customer.QVC regrets the concerns that our customer has regarding his order for the *** SpeakerUnfortunately, when the order transmitted to the vendor there was no stock to fulfill the order, A back order letter generated on June 9, 2015, to Iet our customer knowSometimes the inventory is not available although the website still allows our customer to place an orderOur drop ship department notified the vendor to timely let them know when the inventory is not available.The vendor has notified our drop ship department that they are hoping to have inventory in the red by the end of Junc.Although our customer is rejecting my response, I would like to offer him options, Please have our customer call meal ###-###-####, ext, ***,Thank you for the opportunity to respond to this inquiry.Sincerely,Evelle KOffice of the President QVC

Complaint: ***
I am rejecting this response because: The ad says the television includes items, features, and model that are not includedImagine this in reverse, should I have paid $1389, would it be OK to ship me an inferior model based on an error? I searched for an UHDTV, this is listed as one, I was excited about the 3D glasses, it SAYS it COMES with. Whomever made this erroneous advertisement, is who you should ask to pay the $difference. Offering me a discount on the better model is truly bait and switch! Regards,
*** ***

This is the response of QVC, Inc("QVC") to your letter concerning the complaint filed with your office by QVC's Customer.I apologize to our Customer that the ** has not arrivedThe date that is given for the delivery of product is an estimated delivery date and it is not guaranteed to arrive on
that dateFrom the *** tracking number the date the item will arrive will be Tuesday August 23rdAs an apology I am going to have the sixth easy pay installment removed from the orderIf our Customer does decide to return the products for a refund they will receive a full refund for the amount paid.Thank you for allowing QVC the opportunity to respond to QVC's Customers complaint

8-3-17Dear *** ***,This is the response of QVC, Inc("QVC') to your letter concerning the complaint filed with your office by QVC's Customer,Our Customer called QVC and provided her updated credit card informationAt that time her account was updatedIt does not mean orders previously placed
onez pay are automatically updated as QVC will not authorize a credit card without the customer's permissionIf there are previous orders placed that need to be updated our Customer will need to inform the representative at the time the new card is added to the account.Unfortunately the customer's account was temporarily closed as her ez pays were not billing as these order were never updatedOnce the orders were updated the payments did bill and the membership was opened as the account was current.Thank you for allowing QVC the opportunity to respond to QVC's Customer complaint.Sincerely,Inez C***Office of the President QVC, Inc

Initial Business Response /* (1000, 5, 2015/08/30) */
First I would like to say that I am very sorry that Miss *** was not satisfied with the services done to her vehicleOn August 17, 2015, Miss *** had her vehicle towed in for fluid leak at left rear of vehicle(no check engine light
on or mentioned)On inspection found two fluid leakds-first was coolant bottle in side pocket of rear of vehicle was leaking and second was leaks at rear differential axle sealsWas given estimate to Miss *** and she authorized work to be done on August 18, at 1:PMAlso authorized wiper blades and at no cost attached front liscence plate with frameWork was completed and vehicle was payed for and picked upVehicle was extensively test drove and there was no check engine light or noise when vehicle leftMiss *** called back and said check engine light was onAppointment was made to check vehicleMiss *** brought vehicle back in and also said there was howling noiseWork order was made at no charge to check vehicleWhile ride back home was being arranged she then demanded money backWas told that if anything was result of our work it would be warrantied but we obviously would have to look at vehicleMiss *** then left with vehicleWe have been in business for over years and have always stood behind our workI am very upset that Miss *** is not happy with our service but I will gladly look at her vehicle to try to rectify this situation

December 19, 2017Dear *** ***,This is the response of QVC, Incto your letter concerning the complaint filed with your office by our customer.QVC regrets the concern that our customer has regarding the refund for her *** orderOur customer was billed $55.58, on her Q Card credit cardWe issued a credit to her credit card for that amount on December 16, There was also a membership store credit for $used on that orderI issued a $membership credit on her account today.Thank you for allowing me the opportunity to respond to this inquiry.Sincerely,Evelle K.Office of the PresidentQVC

May 28, 2015Dear *** ***,This is the response of QVC, Incto your letter concerning the complaint filed with your office by our customer.QVC regrets the concerns that our customer has regarding his order for a *** TVOur Product Information Department researched the TV and discovered that
the bullet points for the TV were incorrectOur customer ordered Item ***, which has a merchandise price of $The TV is a and not a curved UHD Our customer Service department did offer some type of discount but not selling himItem *** at the same priceItem *** has a merchandise price of $1,That would be a $price adjustment, and we cannot honor that much of an adjustment.Please have our customer call me at (*** ***, ext, ***, if he wishes to discuss his inquiry.Thank you for the opportunity to respond to his inquiry,Sincerely,Evelle KOffice of the President QVC

November 29,2017Thank you for the follow up to QVC concerning our customerI will be happy to respond,We apologize for the frustration caused by the delivery method used on customers' orders, When customer calls to place order she can request another ship method if it is available as QVC does not
code customer accounts for a specific ship method,Again we apologize for any inconvenience our customer may have experiencedIf additional assistance is needed regarding this matter, I can be reached at ###-###-####, Monday - Friday lam - 6:00pm EST,Thank you for allowing QVC the opportunity to respond to the complaintSincerely,Julie B.Office of the President QVC, Inc,

Thank you for your recent inquiry to QVC concerning our customerI will be happy to respond. First I would like to extend an apology for the delay in processing our customers return refundOur records indicate that a refund was issued on 4/20/back to the original payment method.Again we
apologize for the inconvenienceIf additional assistance is needed regarding this matter, I can be reached at ###-###-####, Monday - Friday 9am - 3:30pm EST.Thank you for allowing QVC the opportunity to respond to the complaint.Sincerely, Patricia K***Office of the President QVC, Inc

June 22, 2015Dear *** ***,This is the response of QVC, Inc ("QVC”) to your letter concerning the complaint filed with your office by QVC's customer.QVC guarantees that customers may return merchandise purchased from QVC within days of receipt, for exchange or full refundOur records reflect
that we have consistently honored our 30-day money back guarantee with respect to merchandise that our customer has returnedThis guarantee is distinct from the issue of excessive rates of orders returned and the difficulties and costs associated with the servicing of such accountsHowever, even in the Varied circumstances which result in communication with customers asking that purchases be carefully considered or in the closing of a QVC membership account, either by QVC or by the customer, we consistently honor our advertised policy of accepting merchandise returned by customers within thirty (30) days of receipt.QVC communicates directly with a customer with whom the legitimate business concern of the cost of servicing an account arisesWe do not believe this to be deceptive or misleading to the consumer, AS you know, QVC attempts to identify potential problems early and work together with its customers to serve them better, rather than changing its cost structure or introducing more stringent return policies as some retailers have chosen to doAs noted above, we ask customers to consider their purchases carefullyA few extra minutes of consideration before an order is placed may help to reduce the number of items that a customer must returnOf course, as always, QVC stands by its 30-day money back guarantee.The order our customer referenced on the letter to the Revdex.com about being charged late fee and finance charge for return of order *** I see a refund was issued to our customer for both the charges on June 19thThe current balance of our customers Qcard bill is now $17.50.Thank you for allowing QVC the opportunity to respond to QVC's customer's complaint.Sincerely,Janet SOffice of the President QVC, Inc

May 27, 2015Dear MsCameron,This is the response of QVC, Inc("QVC") to your letter concerning the complaint filed with your office by QVC's Customer.I took the liberty of contacting our Customer about her issueOur Customer provided me with the membership number in question for the bankruptcy
The account was closed due to bankruptcy, but the third party collection agency continued making calls regarding the easy pay debtI contacted our finance department, and they emailed the agency with the case number of the bankruptcy and instructed them to stop all calls and letters.Thank you for allowing QVC the opportunity to respond to QVC's Customers complaint.Sincerely,Janet SOffice Of the PresidentQVC, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11142224, and find that this resolution is satisfactory to me.
Regards,