Euro Auto Works Finishline

September 15, 2015Dear [redacted]:Thank you for your recent inquiry to QVC concerning our customer. I will be happy to respond.I spoke with our customer today regarding her concerns relating to changes made to her ez-pay billing. I explained that our records indicate that the changes made to her...

orders where done on the internet when out customer changed her credit card information on the orders involved. I apologized that this happened and advised our customer is she experiences additional concerns when updating her credit card information on line to please contact our customer service department for assistance.Again we apologize for any inconvenience our customer may have experienced. If additional assistance is needed, I can be reached at [redacted] ext. [redacted], Monday Friday 9am – 3:30pm EST.Thank you for allowing QVC the opportunity to respond to the complaint.Sincerely,Patricia K.Office of the President QVC, line.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:  I keep an accurate  record of my purchases with QVC.  I had returned the merchandise in question.  I had used their mailing labels.  In using their mailing labels, I sent a check for the price of the labels.    When I received the latest bill which had a balance of $44.00, I had to respond to this error in billing.  I called QVC Customer Service and was told that the late fee might be excused by the bank, as I had never been late before.   However, it would be in my best interest to pay the entire amount while I  awaited the bank's decision.   I was told that if I did not pay the balance, and waited for the bank's decision, they could apply ANOTHER late fee to my bill.   I thought this was totally unacceptable.   This response prompted me to write The  Revdex.com on what I perceived by QVC as an attempt to ruin my credit record.   I sent QVC an electronic payment of $44.00 to be sent out the following day.   In their response, they state that my balance is now $17.50.   I know that the $17.50 would have been part of the easy pay plan, on merchandise which was returned.   However, with the receipt of my electronic payment for $44.00,  QVC has been overpaid.   QVC is wrong in so many ways.   I want them to keep my money, because they will never get another penny from me.   Despite their on air statements regarding their return policies, "30 day return, no questions asked", they track your purchases, and track your returns.   I have received written letters, emails, and phone calls warning me about returns.  I have kept the purchases that fit, or worked out for me and returned the ones that did not.    As I stated before,  no one knows how something will fit or look until they have the merchandise at hand to try on.  You cannot tell just be looking at the television.   Consequently,  when the product is received, if the fit is not good, or the product is not of an excepted quality as advertised, then it goes back.   Their correspondence with me has been of the threatening tone regarding my returns.   In  letter sent to me dated February 23, 2010, they stated:  "unfortunately, your high rate of returns makes it cost prohibitive to continue a business relationship with you.  If the percentage of items you return is not significantly reduced in the immediate future, we will be forced to close your QVC Customer Account and terminate our business relationship with you."They could have closed my account, but what of your 30 day no hassle return policy?   Their letter made the policy statement a lie.   They hassle you when you make returns.   This latest bill with the late charge and erroneous balance I view as punitive for returning the shoes that did not fit.  My credit record is very good.   I am not late with paying anyone.    I don't like companies that lie on consumers.  Once I received the merchandise, if it was not right, I returned it immediately.   I am not a "potential problem to identify early" as stated in the response to my initial complaint.  If they want to close my account, do it.  I will not miss QVC.   I am tired of the hassle, and the tracking.  They can keep the entire check, and you can relay that information for me.  
Regards,
[redacted]

This is the response of QVC, Inc, to your later concerning the complaint filed with your office by our customer.QVC regrets the concerns that our customer has regarding some other easy pay orders. Our Finance Department is sending an easy pay list letter lo our customer. The accounts will remain closed until the debt is paid in full.Our customer has several Q Crs and our Finance Department requested the order be sent back to the vendor. Issued a refund in the amount of $69.60, for that order. The remaining installments have been cancelled. There was another order thal cancelled and never billed and our Finance Department adjusted that authorization.If our customer feels that she has been overcharged for some of her of her orders, please have her call me at ###-###-####, ext, [redacted] with the order numbers involved.Thank you for the opportunity to respond to this inquiry.Sincerely,Evelle K[redacted]Office of the President QVC

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

This is the response of QVC, Inc. to your letter concerning the complaint filed with your office by our customer.QVC regrets the concern that our customer received a cracked [redacted] Tablet. Please have our customer call me at ###-###-####, extension 1859. I would like to assist ourcustomer.Thank...

you for allowing me the opportunity to respond to this inquiry.Sincerely, Evelle K[redacted] Office of the President QVC

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:As I stated My bank as told me they can not do anything to the money that's on hold, that it's on qvc end 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I just received a message from [redacted] that they gave the refund on 12/18/2017 
Regards,
[redacted]

This is the response of QVC, Inc. (“QVC”) to your letter concerning the complaint filed with your office by QVC's Custorner.QVC records show that our Customer was sent to collections on January 29, 2016. I apologize to our Customer that the credit card was not updated to new credit card as...

requested. Our records do show that as of March 16th, the easy pay debt was paid in full and the membership account has been reopened. The collection agency is an internal collection agency and does not affect our Customer's credit report. I also apologize for the way our Customer was treated by GC Services.Thank you for allowing QVC the opportunity to respond to QVC's Customers complaint.

November 14, 2017Dear [redacted],This is the response of QVC, Inc, to your letter concerning the complaint filed with your office by our customer,QVC regrets the concern that our customer has regarding the closure of her and her husband's accounts, I partnered with our Finance Department and the accounts are closed due to both bankruptcy and returns. Unfortunately, the accounts held the bankruptcy coding since it was later than the closure for their returns,QVC guarantees that customers may return merchandise purchased from QVC within 30 days of receipt, for exchange or refund. This guarantee is distinct from the issue of excessive rates of orders returned and the difficulties and costs associated with servicing of such accounts.  We do not believe this to be deceptive of misleading to the consumer.  Sincerely,Evelle K.Office of the President QVC

This is in response of QVC, Inc. (“QVC) to your letter concerning the complaint with your office by QVC's Customer,QVC closed this members current account as there was a duplicate account for the same member with an unpaid debt. Since this letter was sent the customer has paid the debt in full and...

both accounts are now open. The customer has received this explanation and now understands why the new membership was closed. QVC has apologized for this inconvenience.When a customer places an order the credit card used will authorize for the billing amount. If a change is made to the order after it is placed the order will authorize a Second time. As the customer changed the ship to address on the order in question, it authorized two times for $47.53. As the order was canceled when the account was closed it never billed. QVC has checked with the bank and both holds for $47.53 have been released and the funds put back into the customers bank account. If the customer would like to place another order stock is still available and QVC will honor the price and credit terms if there is a change.Thank you for allowing QVC the opportunity to respond to QVC's Customers complaint.Sincerely,Inez C[redacted] Office of the President QVC, Inc.

Thank you Revdex.com . Thank you so very much for taking the time to help me to resolve my problem so quickly.kind regards,Wendy Crouse[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Thank you [or your recent follow up to QVC concerning our customer.First I apologize for the confusion and would like to explain why our customer received an email stating that her refund amount was $0.00.I issued a refund as a courtesy to our customer upfront in the amount of $36.38 ($48.33- $6.95 prepaid label cost - $5.00 original shipping and handling – $36.38) to the original pay method. The item in question was then processed in our returns warehouse later and from this an email was generated to our customer indication that the refund amount was $0.00. This was because we already issued the refund upfront earlier.I also emailed our customer today to clarify why she received the $0.00 email.Again we apologize for any inconvenience our customer may have experienced. If additional assistance is needed, I can be reached at I-[redacted] ext. [redacted], Monday – Friday 9am – 3:30pm EST.Thank you for allowing QVC the opportunity to respond to the complaint.

July 7, 2017Dear [redacted],This is the response of QVC, Inc. to your letter concerning the complaint filed with your office by our customer,QVC regrets the concern that our customer has regarding the the taxes charged on some of her orders. One of the orders involved was for a [redacted]. The price...

on the [redacted] was $139.95 and the tax at a rate of 6.25% was $8,75. This phone had a $2.80 charge for 911 wireless. The $8,75 and $2.80 charge adds up to $11.55 and that is what we charged this customer. We apologize for any confusion the wireless charge caused are customer. The order for the philosophy item that cost $79.96 (6.25 x 79.96 equals 4.99.75 and we round upper standard rounding procedures), was charged $5.00 for her tax,Thank you for allowing me the opportunity to respond to this inquiry.Sincerely,Evelle KOffice of the President QVC

This is the response of QVC, Inc., to your letter concerning the complaint filed with your office by our customer.QVC regrets the concern that our customer had regarding the bed she ordered at QVC, Our customer spoke with at associate in the Office of the President today. A refund was issued in the...

amount of $246,98, to the credit card used on the order. A request was made to our Finance Department to cancel the remaining Easy Payments. Our customer was also issued $50 in QVC Membership Credits because of her inconvenience,Thank you for allowing mc the opportunity to respond to this inquiry.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Mixing up the item numbers would be a mistake,  but the add is far more than a simple mistake, it's a complete lie. No 3D glasses, No UHD, and it's not Curved along with the numerous other features that are stated on the page. Very bad QVC. 
Regards,
[redacted]

April 14, 2017Dear [redacted]:Thank you for your recent inquiry to QVC concerning our customer. I will be happy to respond.Our records indicate that our customers account was closed due to association with another account using the same name and phone number. The QVC Gift card used on the account...

is nonrefundable (this information is located on the back of the card) and will remain on the account, 1 spoke with our customer today and provided this information.Our customer can contact QVC customer service at ###-###-#### to pay the EZ Pay collections debt totaling $2400.00. We have also mailed to our customer a list of the orders involved in the collections.If our customer has any questions relating to either of the accounts or the information provided, I can be contact.cd at ###-###-####, Monday-Friday 9am - 3:30pm EST.Thank you for allowing QVC the opportunity to respond to the complaint.Sincerely,Patricia K.Office of the President

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: I actually am ready to close this issue. I just wanted QVC to be held accountable for their misrepsentation to the public. They still can not tell the truth. My husbands account was closed solely Because his name was the same as mine and we shared the same address. There were no returns in his account. The qvc rep told us that is why it was closed. As I said , I'm finished with this issue. The public just needed to know what kind of company QVC really is. 
Regards,
[redacted]

This is the response of QVC, Inc. ("QVC") to your letter concerning the complaint filed with your office by QVC's Customer.The order in questions [redacted] that our Customer has referenced on the letter is being charged to her [redacted] Credit card. The order is six easy pays of $61.83 each. I did...

send a request to our Customer's bank to remove the authorization in the amount of S61.83 from the [redacted] credit card that our system is still showirwg opened. "Our system is not showing any open authorization on the [redacted] credit card only the one on the [redacted],Thank you for allowing QVC the opportunity to respond to our Customer's complaint.Sincerely,Janet S[redacted] Office of the President OVC, Inc.

Complaint: [redacted]
I am rejecting this response because:  First, I have heard three different stories now as to why everything was delayed. Second, item was returned and now I am having a hard time getting my money back, Alwsys an excuse!
Regards,
[redacted]