Euro Auto Works Finishline

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: this is the same answer I received before. I am not set up for ez pay. This must be a form letter.The firest letter I received from QVC was in April and everybody said it was taken care of but it took 6 months. WHY?
Regards,
[redacted]

April 28, 2015Dear [redacted],This is the response of QVC, Inc. ("QVC") to your letter concerning the complaint filed with your office by QVC's Customer.The order in question was our Customer's first order with QVC. Since this was the Customers first order our finance department had to make sure...

all the information on the credit card used verified with the customers name, address and phone number Our Finance Department released our Customer's order on April 25th. Unfortunately when our customer called to cancel the order it was too far in the shipping process. Our Customer can return the item back to QVC when received for a full refund.Thank you for allowing QVC the opportunity to respond to QVC's Customers complaint.Sincerely,Janet SOffice of the President QVC, Inc.

This is the response of QVC, Inc. ("QVC") to your letter concerning the complaint filed with your office by QVC's Customer,I apologize to our Customer for the issue with the delivery date of her [redacted] Laptop. I called and left a message providing our Customer with my number to discuss the issue. At...

this time I am removing one easy pay installment from the order. I will have the sixth payment removed. Customer can contact me at 1-800-[redacted]-[redacted] ext. [redacted]. My hours are Monday-Friday 9AM to 5PM Eastern Time. I will be out of the office after today returning on January 4th.Thank you for allowing QVC the opportunity to respond to QVC's Customer Complaint.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
I tried rectifying this situation before it was sent to collections, but was locked out of my account due to some updates QVC was making to their login. I contacted customer service and complained as well.
Regards,
[redacted]

They do not seem to want to address the fact that I spent so much time trying to resolve their mistake. And being treated like crap trying to do so. I want to know how I am going to be compensated for my time. I will have the same response they do it's all about money so I expect the same results.

May 13, 2015Dear [redacted],This is the response to QVC, Inc. (“QVC”) to your letter concerning the complaint filed with your office by QVC's Customer.I contacted our finance department about our Customers closed accounts. Upon research all accounts have been reopened. Our Customer can now use the gift cards on the accounts.• Membership [redacted] closed per customer's request I reopened. •  Membership [redacted] opened with membership credit amount $450.• Membership [redacted] closed per customer's request I reopened.• Membership [redacted] closed per customer's request I reopened.• Membership [redacted] opened with membership credit amount $425.• Membership [redacted] opened no credit. •  Membership [redacted] closed per customer's request I reopened.• Membership [redacted] opened with membership credit amount $285.77Thank you for allowing QVC the opportunity to respond to QVC's Customers complaint. QVC considers this matter closed,Sincerely,Janet S. Office of the President QVC, Inc.

June 14, 2017Dear [redacted],This is the response of QVC, Inc. to your letter concerning the complaint filed with your office by our customer.QVC regrets the concern that our customer has regarding the status of their account and our Easy Pay option. Our Finance has spoken to our customer and...

advised them that they have exceeded their Easy Pay limit. Please see the bellow Easy pay disclaimer on our website. Our Finance Department has closed the account until our customer has paid of some of their Easy Pays in full, Our Finance Department made the link to another account which that person was contacted and provided this customer's phone number. That person also claimed to be a relative of this customer,Easy Pay OffersWith an Easy Pay offer, you can receive all item now amid say monthly its installments at no extra charge with your QCard or major credit card. The product price, Shipping & Handling, and any applicable sales tax will be divided according to the specified number of payments. During checkout, just choose the Easy Pay option, when available. The first Easy Pay installment will be billed on the late the item ships. Then, approximately every 30 to 31 days, each remaining installment will be billed to the credit card used on the order. Easy Pay billing dates are set according to the ship date of the order; billing dates for future installments can't be customized or changed. Easy Pay offers are subject to approval by QVC.Thank you for allowing me the opportunity to respond to this inquiry.Sincerely,   Evelle K. Office of the President QVC

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[redacted]Hello,Please note the closed status/response below is not accurate..."Answered - the business addressed the issues within the complaint, but the consumer remains dissatisfied."Please be advised that a representiative from QVC's President's office contacted me personally with an immediate apology & response to my complaint.  She subsequently issued me a total refund and an additional credit of $50.00, and I am more than satisfied with their response. I also received responses from Customer Service, and their Online Media Team.Regards,[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

This is the response of QVC, Inc. to your letter concerning the complaint filed with your office by our customer.QVC regrets the concerns that our customer has regarding the easy payment plan on item [redacted]. Please have the customer call me at her convenience at (800) [redacted], ext, [redacted], so I can...

assist with the inquiry. I will be out of the office Monday and Tuesday next week.Thank you for allowing me the opportunity to respond to this inquiry.

This is the response of QVC Inc. (“QVC) to your letter concerning the complaint filed with your office by QVC's Customer.QVC closed this members account on 08/26/16 as some ez, pays were past due. As QVC was unable to get these payments updated the membership was sent to [redacted] Collections...

Agency on 09/11/16. This agency is an internal collections company that assists QVC with updating memberships so they can be opened allowing the customer to shop. On 10/13/16 the debt was paid in full and this account opened.This membership is now in good standing and our customer can take advantage of all promotions QVC is offering. [redacted] has removed the customer's name from their records as this debt was paid in full. As it is an internal collection agency [redacted] does not report to the credit bureaus; therefore the credit Scores are not affected.Thank you for allowing QVC the opportunity to respond to QVC's Customers complaint.Sincerely,Inez C[redacted] Office of the President QVC, Inc.

December 14, 2017Thank you for the follow up to QVC concerning our customer. I will be happy to respond.I contacted customer to let her know she can return the tree for a full refund as she has had issues with the tree the 3 years she has had it. I emailed customer a prepaid return...

label to return tree.Again we apologize for any inconvenience our customer may have experienced. If additional assistance is needed regarding this matter, I can be reached at ###-###-####, Monday — Friday 1 lam — 6:00pm EST.Thank you for allowing QVC the opportunity to respond to the complaint.Sincerely, Julie B.Office of the PresidentQVC, Inc.

November 30, 2017This is the response of QVC, inc. (“QVC”) to your letter concerning the complaint ?led with your office byQVC’s Customer.I took the liberty of contacting our Customer. I apologized for the issues she was having with item[redacted]. We received her item back and a full...

refund has been issued. Unfortunately,we do not have another Gold Marble to replace the defective item our Customer received. She canreorder the item in the Gold we can place the order for the same price as the defective one.Thank you for allowing QVC the opportunity to respond to our Customer's complaintSincerely,Janet S.Office of the President

This is the response of QVC, Inc. to your letter concerning the complaint filed with your office by our customer. QVC regrets the concerns that our customer has regarding her [redacted] Laptop. I am having our Computer Escalations department research her inquiry, Our system does say that the computer...

should be model [redacted], and from her complaint I read that she received model [redacted] instead,Please let our customer know that I am researching this and I can be reached at [redacted]Thank you for the opportunity to respond to her inquiry.Sincerely, Evelle K[redacted] Office of the President

June 29, 2015Dear [redacted]:Thank you for your recent inquiry to QVC concerning our customer, I will be happy to respond.We apologize that we were unable to cancel our customer’s order at the time of her request. The item in question is shipped by our vendor. Once such an order is placed and QVC...

receives vendor confirmation, QVC is unable to stop the order process systematically,We have worked with the delivery agent to have the order canceled and returned to the vendor. We have also reached out to our customer’s bank, requesting the authorization for the amount be removed from her credit card due to cancelation of the order. I have also attempted to reach our customer by phone to provide this information,Again, we apologize for any inconvenience our customer may have experienced. If additional assistance is needed, I can be reached at [redacted] ext. [redacted], Monday — Friday 9am – 3:30pm EST.Thank you for allowing QVC the opportunity to respond to our customer's concerns. Sincerely,Patricia K. Office of the President QVC, Inc.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]I STILL DONT HAVE A LETTER FROM YEARS AGO AND NO REFUND BUT I WILL CALL THEM AND LET THEM HAVE IT

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
[redacted] comments 1/6/2017 - I accept the response, only because I received a credit to my [redacted] Card from QVC. but they still don't understand what happened, and it is incredible to methat they can't STILL identify the problem here and the problem they have cause ME the consumer!!It is very simple:1. I place an order to pay/be charged to my [redacted] Card2. they DID NOT CHARGE my [redacted] card as requested, they charged my [redacted] card and [redacted]ed Card! 3. Now they refunded the [redacted] Card, still have a charge in my [redacted] cardPerfect solution for - THE CUSTOMER - is to bill my [redacted] card and credit my [redacted] Card, but NO they had to continue to be confused and nothelp me! I don't understand how they CANT figure it out!!!Attached is my [redacted]/Bank account statement from Chase with the charge of $61.83 deducted from my account. I appreciate is this letter is shown to QVC. 
Regards,
[redacted]

Dear [redacted]:Thank you for your recent inquiry to QVC concerning our customer, I will be happy to respond.I am unable to rcach customer per her concern with the auto delivery plan She has with QVC. Iles mcssages for customer and left my callback for Custormer to retum my call.Again we apologize...

for any inconvenience our customer may have experienccc. If additional assistance is necdcci regarding this matter, I can be rcached at [redacted], Monday — Friday 9am — 3:30pm EST.Thank you for allowing QVC the opportunity to respond to the complaint.[redacted]Julic B[redacted] Office of the President QVC, Inc.,Sinccrely,JB/b

Thank you for your recent inquiry to QVC concerning our customer. I will be happy to respond.First I would like to apologize for the concerns our customer has relating to gift cards she purchased for her mother. I have left a message for our customer to contact me by phone regarding her gift card...

concerns as we have additional questions.Again we apologize for any inconvenience our customer may have experienced. If additional assistance is needed, I can be reached at ###-###-#### ext: 1862, Monday – Friday 9am – 3:30pm EST.Thank you for allowing QVC the opportunity to respond to the complaint.Sincerely,Patricia K[redacted] Office of the President QVC, Inc.

Dear: [redacted],This is the response of QVC, Inc. to your letter concerning the complaint filed with your office by our customer. QVC regrets the concerns that our customer has regarding paying for two [redacted]. Our customer stated that the bed was picked up when the new bed was...

delivered. I took the liberty of contacting our customer and I issued a refund in the amount of $268.52, to the credit card used on the order. I also apologized for the delay in receiving a resolution to her inquiry and issue a $50 membership credit to be used on a future purchase to her QVC customer account. Thank you for allowing me the opportunity to respond to our customer's inquiry.Sincerely,Evellc K[redacted]Office of the President QVC