Euro Auto Works Finishline

QVCDecember 22, 2017Dear Ms. [redacted],This is the response of QVC, Inc. to your letter concerning the complaint filed with your office by our customer.QVC regrets the concern that our customer has regarding her negative Customer Service experience with our company. When I checked her order for the...

[redacted] TV, I noticedthat the original authorization was being held since November 28, 2017 and it should not have still been held all this time. It was authorization code [redacted], in the amount of$206.40. We requested it be removed today. The item billed in our System on DecemberI9, 2017. Please have our customer call me at [redacted], extension [redacted], todiscuss this situation. I would like to personally apologize to our customer andcompensate them in some way because of this negative experience.Thank you for allowing me the opportunity to respond to this inquiry.Sincerely, Evelle K[redacted]Office of the PresidentQvcOVC Studio Perk West Chester, PA

To Whom It May Concern:Thank you for your recent inquiry to QVC concerning our customer. I will be happy to respond.First I would like to apologize for any inconvenience our customer experience regarding his order. Our records show that a refund has been issued for the first order in the amount of...

$37.81 on 5/7/15. A new order was placed and shows delivered on 5/11 /15.I’ve spoken with our customer today and he has confirmed that the credit card authorizations have been removed. In addition I have issued a QVC member credit in the amount of $20 for his inconvenience.Again we apologize for any inconvenience our customer may be experiencing. If I can be of further assistance please contact me al 1 -800-296-2931, Monday - Friday 9am - 3:30pm EST.Thank you for allowing QVC the opportunity to respond to our customers complaint.Sincerely,Patricia K.Office of the President QVC, Inc.

June 25, 2015Dear [redacted],This is the response of QVC, Inc. to your letter concerning the complaint filed with your office by our customer.QVC regrets the concerns that our customer has regarding her order for the pots and pans and member credits in the amount of $128.27, Can you provide our...

customer my phone number so I can assist her with her inquiry.My telephone number is, ###-###-####, ext, [redacted].Thank you for the opportunity to respond to this inquiry,Sincerely,Evelle K.Office of the President QVC

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Qvc should have been provided  info from [redacted] stating this was  a fraudulent  order.  
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:.  I did not chose to roll future installments on my card. That is a lie!  
Regards,
[redacted]

July 11, 2017Dear [redacted],This is the response of QVC, Inc. (“QVC') to your letter concerning the complaint filed with your office by QVC's Customer.QVC has a 45 day time frame which allows a customer this time to inform QVC that an order has not been received. In the time frame our customer...

Would have received their credit card statement showing the billing of each order and could determine what was received, If QVC is notified we can either refund or replace an order.As a courtesy a refund has been issued for $55.26 to the Q Card for non- receipt of order [redacted], [redacted], the Logo by [redacted] Printed. Sheer Blouse with Peplum Detail in Neutral Combo 2X. QVC is sorry it did not arrive as planned.We hope this takes care of our customer and thank you for the opportunity to respond to QVC's Customers complaint.Sincerely,Inez C.Office of the President QVC

March 18, 2017Dear [redacted],This is the response of QVC, Inc. ("QVC") to your letter Concerning the complaint filed with your office by QVC customer.QVC records show that a refund in the amount of $10 was issued to our Customers QVC Credit card om April 17th, I apologize for the length of time it...

took to issue this credit. If our customer does have a late fee due to the delay she can contact The at [redacted] ext, [redacted].Thank you for allowing QVC the opportunity to respond to our Customer's complaint.Sincerely,Janet S.Office Of the President

Dear [redacted],This is the response of QVC, Inc. to your letter concerning the complaint filed with your office by our customer.QVC regrets the concerns that our customer has regarding trying to place an order for a computer. Our Finance Department has linked our customer's account with an account...

at his address that has an easy pay debt. Until the debt is paid in full, the account will remain closed. No financial compensation will be given to our customer due to the financial loss we took at his addressThank you for allowing me the opportunity to respond to this inquirySincerely,Evelle K[redacted]

Dcar [redacted]:Thank you (or the follow up to QVC concerning our customer. I will be happy to respond.Customer tried to cancel an order but it did ship and hc was billed. I contacled customer to let him know when item is returned to QVC he will be resunded in full. I sent customer a prepaid return...

label to return itcm at no charge.Again we apologizc for any inconvenience our customer may have experienced. If additional assistance is inccided regarding this matcr, I can bc reached at I [redacted], Monday — Friday 11am — 6:00pm EST.Thank you for allowing QVC the opportunity to respond to the complaint,Sincerely, .Julic B[redacted]

I have reviewed the response from QVC and think that it’s
fair.  I would like to say that despite
clarifying the meaning of “expected delivery date” it’s still misleading to post
a date with the notation of [redacted], especially for a computer and especially during
the month of August as this is “back to school” time.  I would like to share with you both just what
this experience was like.  Again, I
appreciate the response from QVC and agree that it’s fair, but I want to
explain how I was misled by the expected delivery date. 
 The need for the computer is specifically
school-related.  My daughter is nine
years old and diagnosed with Dyslexia. 
She is included in a pilot program at school that utilizes [redacted] 3000,
which is a computer program that helps students read and simplifies the completion
of assignments via super cool means like text to speech.  Her school requested that she bring her
laptop during the first week of school, so that she could spend some time
becoming familiar with how to use it, etc. 
She is scheduled to start school on 08/29/2016 and I placed the order on
08/08/2016.
 I was attracted to the item because of the price, the flexibility
in making payments, and mostly because of the expected delivery date that was
listed as 08/20/2016, which is about a week before my daughter begins
school.  I thought I had an incredible find,
because other computers would not have been delivered until early
September.  Well, I placed the order for
the computer on 08/08/2016 and after checking qvc.com, I started to worry when
it continued to report, “In Processes.” 
I contacted customer service on 08/17/2016 (three days before [redacted]) and
the representative clarified the meaning of “expected delivery date” and stated
that he couldn’t tell where the package was or when it would even be
shipped.  This was jaw dropping
disappointing.  Please know that no one
from QVC even contacted me to acknowledge this delay and I placed my order on
the 8th.  I panicked and
decided that I would need to make other arrangements to purchase a computer in
time, so I called back on 08/18/2016 and requested to cancel the order.  I did this, so that funds would not be tied
up in this computer, but used to purchase one that I could at least track. The representative
again reported that she could not tell where the package was or when it would
even be shipped AND on top of that, she stated that a cancellation could not happen,
because the order was, “too far along in processing to be cancelled.” It was
quite confusing and frustrating to be told that QVC can’t cancel an order they
also can’t confirm has been shipped.
 I conveniently received an email later in the day on
08/18/2016 informing me that the computer was shipped and considering that [redacted] is anticipating it will be delivered on 08/23/2016, I will accept it as it would be here in time for school.  I just want QVC to be aware of the unnecessary problems
that are created when you intentionally mislead a customer by listing an item
as having an attractive, expected delivery date that you already know isn’t
guaranteed.

September 18, 2017Thank you for the follow up to QVC concerning our customer. I will be happy to respond.When QVC is notified that a customer has filed for bankruptcy a business decision is made to close the membership account,Again we apologize for any inconvenience our customer may have...

experienced. If additional assistance is needed regarding this matter, I can be reached at [redacted], Monday - Friday 11am - 6:00pm EST,Thank you for allowing QVC the opportunity to respond to the complaint,Sincerely,Julie BOffice of the President QVC, Inc.

November 10, 2017Dear [redacted],This is the response of QVC, Inc. to your letter concerning the complaint filed with your office by our customer.QVC regrets the concern that our customer has regarding the closure of her and her . husband's accounts, I partnered with our Finance Department and the...

accounts we researched are closed due to bankruptcy and not due to their returns as the customer discussed in her complaint. It is our policy to permanently close accounts when a customer files a bankruptcy,Thank you for allowing me the opportunity to respond to this inquiry.Sincerely,Evelle K. Office of the President QVC

Thank you for the follow up concerning our customer. I will be happy to respond.The gifts cards in question have been applied to another QVC member's account. Per QVC policy I am unable to provide any additional information pertaining to the gift cards our customer is referencing to.I have email our customer advising of this information and requested that she have the recipients of the gift cards follow up with me to answer any questions.Again we apologize for any inconvenience our customer may have experienced. If additional assistance is needed, I can be reached at ###-###-####, Monday -- Friday 9am – 3:30pm EST.Thank you for allowing QVC the opportunity to respond to the complaint.Sincerely,Patricia K[redacted] Office of the President QVC, Inc.

December 1,2017Dear [redacted]Thank you for your recent inquiry to QVC concerning our customer. I will be happy lo respond,First we would like to apologize that we were not able to fulfill our customers order for the [redacted] 4.51b Chocolate Dream Holiday Layercake, I spoke with our customer today...

12/1/17 and have also extended an apology and advised that we have issued a QVC member credit in the amount of $20.00 for the inconvenience.Again we apologize for any inconvenience our customer may have experienced. If additional assistance is needed, I can be reached at ###-###-####, Monday - Friday 9am - 4:00pm EST.Thank you for allowing QVC the opportunity to respond to the complaint.Sincerely,Patricia K. Office of the President QVC, Inc,

This is the response of QVC, Inc. (QVC) to your letter concerning the complaint filed with your office by QVC's Customer.California charges a Mobile Telephony Service (MTS) surcharge on the purchases of all mobile telephones. This is the source of the customers problem. Our system limitations do not...

provide for a field for these fees, so the fees are combined with the taxes, Listed below are the fees being charged are billed and the following is a recap of the tax calculation.Merchandise Value $79.96 Shipping/Handling $0.00 Taxable Merchandise Value $79.96Tax Rate Tax Amount California State 6.25% $5.00 MS Surcharge PUC 8.51% S68 () MTS Surcharge 91 1 0.75% SSC). 6() State Subtotal SS 19/ S12.4() Orange County 1.25% SO() County Subtotal 25% SOO OCTA ().5% SO.4() District Total ().5% SO4() Total 7.26% S38 ()Thank you for allowing QVC the opportunity to respond to QVC's Customer's complaint.Sincerely,Inez C[redacted]

This is the response of QVC, Inc. to your letter concerning the complaint filed with your office by our customer.QVC regrets that our customer is not satisfied with her [redacted] Lantern. Please have our customer check the “defective” box on her return pack slip so she can get her full refund. I...

commented the order involved, [redacted], to issue a full refund for that item, our customer also wanted a phone call from our Corporate Department. I left our customer a message and provided my telephone number if she wished to discuss her situation.Thank you for the opportunity to respond to this inquiry.SincerelyEvelle K[redacted]Office of the PresidentQVC

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

June 30, 2015Dear [redacted],This is the response of QVC, Inc. (“QVC”) to your letter concerning the complaint filed with your office by QVC's Customer.I took the liberty of contacting our Customer about the issue with the [redacted] TV. I emailed a QReturn label to him and once he has the opportunity...

to print it out, he is going to contact me so I can arrange for [redacted] to pick up the item. When it is confirmed that the item has been picked up, I will issue a refund to our Customer. Thank you for allowing QVC the opportunity to respond to QVC's Customer's complaint.Sincerely,Janet S.Office of the President QVC, Inc.

Thank you for the follow up to QVC concerning our customer, I will be happy to respond.Our records indicate that a refund was released on 11/18/16 in the amount of $113.91 to the original payment used to purchase the merchandise in question. We ask our customer to please allow 1-2 billing cyclic to...

see the refund on your credit card statement.Again we apologize for any inconvenience our customer may have experienced.  If additional assistance is needed regarding this matter, T can be reached at ###-###-####, Monday — Friday 9am — 3:30pm EST.Thank you for allowing QVC the opportunity to respond to the complaint.Sincerely,Patricia K[redacted] Office of the President

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:
I received an email from QVC (11/24/16) stating my "QCard Statement from [redacted] Bank" was available online.As I initially stated in complaint about QVC, I paid off the total balance on my QCard.  Until I stop receiving billing statements (see attached), I will not accept QVC's response since they obviously did not follow through to remedy this problem.   
Regards,
[redacted]