Euro Auto Works Finishline

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], The company  has provided the information requested and I find that this resolution is satisfactory to me. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: The 42.18 was an actually charge, I've never had a problem with my bank before but I have with qvc when it comes to refunding my money. I've canceled orders with other companies and have gotten my money back right away. Last year when I had a problem with qvc it took me over a month to get a my money back. I want to the company to make right on their mistake. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:  I still see the charge for the second mattress on my QVC account easy pay orders.  This recurring monthly charge needs to be completely removed from my account.  Again, I only have 1 mattress in my possession and therefore I should only be charged for 1.  Please let me know when this recurring monthly easy pay charges will be permanently removed from my QVC account.
Regards,
[redacted]

October 6, 2017Dear [redacted],This is the response of QVC, Inc. ("QVC") to your letter concerning the complaint filed with your office by QVC's customer.I apologize to our customer for the issue with the items that shipped after she tried to cancel them. I made sure full refund has been issued...

for order numbers [redacted] and [redacted]. Some refunds were issued on October 3rd. I issued the remaining monies today. If our customer can please allow 72 business hours for the refunds to show.Thank you for allowing QVC the opportunity to respond to our Customer's complaint.Sincerely,Janet S. Office of the President QVC

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: 12154324
I am rejecting this response because:  I am moving forward with a lawsuit against QVC, Inc. for breach of contract and several other counts.
Regards,
[redacted]

SINCE MY BANK HAS NOT SEEN THE "REFUND" I NEED SOME SORT OF TRANACTION # TO PROVE IT.

October 12 2017Dear [redacted]This is the response of QVC, Inc, ("QVC’) to your letter concerning the complaint filed with your office by QVC's Customer.I apologize to our customer for the issue with the items that shipped after she tried to cancel them. made sure full refund has been issued for order numbers [redacted] and [redacted]. Some refunds were issued on October 3rd. Issued the remaining monies today, if our customer can please allow 72 business hours for the refunds to show,Order #[redacted] White Retro [redacted] and [redacted] Refunds Issued to [redacted] ending in [redacted]$17.09 issued 10/3$17,09 issued 10/3$22.44 issued 10/6$22.44 issued 10/9 Total of refunds $79.06 Order was on 4 easy pays 1 easy pay for each item was debited $59.53 each item.Order #[redacted] Fuchsia Wallet $9.67 issued 10/06 only one easy pay debited before item was returned Order #[redacted] Cranberry [redacted] and Black [redacted] $30.13 issued 10/9$51.58 issued 10/9Thank you for allowing QVC the opportunity to respond to our Customer's complaint.Sincerely,Janet S. Office of the President QVC, Inc.

This is the response of QVC, Inc. to your letter concerning the complaint filed with your office by our customer.QVC regrets the concern that our customer has regarding the removal of her current mattress when the agent delivered our customer's new [redacted] bed, I have requested the department that...

works with [redacted] to have the agent go back to our customer's home and remove their original mattress. Our agreement with the agent is for only removing the old mattress. They will not take the old mattress or frame apart. Please have our customer call me if there is any problem regarding this issue.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: 10565042
I am rejecting this response because: I can't find a box that will fit a 150 pound treadmill! and even if I did it wouldn't fit in my car. I shouldn't have to go through all this inconvenience when I received a damaged treadmill and a damaged box. All the payments have been taken out...yet i'm still sitting here staring at a broken treadmill. I need them to refund the money they have taken out. OR send a NEW WORKING treadmill so that I can use that box to ship this one back. I have never shopped from QVC and will never recommend them. I need the money they keep taking out monthly back if this is not resolved within the next week. 
Regards,
Nawel Benidir

November 22,2017Thank you for the follow up to QVC concerning our customer. I will be happy to respond.Customer will need to work with [redacted] for the issue she is having with the [redacted] Envelop 13,5" Super Pillowtop FL Mattress w/ Boxspring since it was purchased on 6/14/14, All product returns or...

replacement requests after the 30-day guarantee will be treated as a warranty claim and handled by [redacted]'s Customer Service team.Again we apologize for any inconvenience our customer may have experienced. If additional assistance is needed regarding this matter, I can be reached at [redacted], Monday - Friday 1 lam - 6:00pm EST.Thank you for allowing QVC the opportunity to respond to the complaint.Sincerely,Julie B.Office of the President QVC, Inc.

July 12, 2017Dear [redacted],This is the response of QVC, Inc, to your letter concerning the complaint filed with your office by our customer.QVC regrets the concern that our customer has regarding the taxes charged on some ofher orders, One of the orders involved was for a [redacted]. The price on the [redacted] was $139.95 and the tax at a rate of 6.25% was $8.75, This phone had a $2.80 charge for 9ll wireless. We want to thank our customer for submitting feedback regarding the 9 ll wireless charge and let know that QVC is looking into it.Thank you for allowing me the opportunity to respond to this inquiry.Sincerely,Evelle KOffice of the President QVC

December 15,2017Dear [redacted],This is the response of QVC, Inc. (“QVC”) to your letter concerning a complaint filed with your office by QVC’s Customer.Our customer place and order, [redacted] on 12/04/17 for an [redacted] with a payment plan for 6 months, Our finance department canceled the order the same day as QVC no longer accepts prepaid or reloadable credit card when using the payment plan. A regular credit card with a credit limit would need to be used if the order is set up with ez pay. If the customer would like to pay in full the credit card used could be accepted.The credit card used on this order is a government card that is loaded every month for social security. Due to the type of card used QVC is unable to remove the authorization. Our customer will have to call the service line for this credit card to find out the time frame for the hold on the funds to drop.A reloadable card is the same as a prepaid card and due to the loss QVC has taken theses cards cannot be used with ez pay orders as our policy has changedThank you for allowing QVC the opportunity to respond to this complaint.SincerelyInez C.Office of the President QVC. Inc.

This is the response of QVC, Inc. (“QVC”) to your letter concerning the complaint filed with your office by QVC's Customer.QVC's General Terms and Conditions, published at https://www.qvc.com/GeneralTermsandConditions.content.html, provide in pertinent part:2. TerminationThese Terms are effective until terminated by QVC. QVC may terminate these Terms without notice and at any time in connection with any of the QVC Services. In the event of termination, you are no longer authorized to access those QVC Services, and the restrictions imposed on you with respect to the Content, and the disclaimers, indemnities, and limitations of liabilities set forth in those Terms shall survive termination.QVC shall also have the right without notice and at any time to terminate some or all of the QVC Services or any feature or portion thereof, or any products or services offered through them, or to terminate any indivldual's right to access or use of the QVC Services or any feature or portion thereof.QVC charged off a substantial amount of our Customer's debt when she filed for Chapter 7 bankruptcy protection in 2014, and it incurred a financial loss as a result. It is QVC's business practice not to resume doing business with such customers who have caused loss to the company. This business practice is separate and apart from any financial Impact considerations that may be undertaken by Synchrony Bank.On or about January 9, 2015, QVC mailed our Customer a letter advising that her QVC account was permanently closed. Nevertheless, our Customer opened a new account and, regrettably, the association with the prior bankruptcy was not discovered until a later date. QVC continues to stand by its business policies and practices, and considers this matter closed.

This is the response of QVC, Inc. (“QVC") to your letter concerning the complaint filed with your office by QVC's Customer.QVC's General Terms and Conditions, published at https://www.qvc.com/GeneralTermsandConditions.content.html, provide in pertinent part:2. TerminationThese Terms are effective...

until terminated by QVC. QVC may terminate these Terms without notice and at any time in connection with any of the QVC Services. In the event of termination, you are no longer authorized to access those QVC Services, and the restrictions imposed on you with respect to the Content, and the disclaimers, indemnities, and limitations of liabilities set forth in these Terms shàll survive tèrminatIon.QVC shall also have the right without notice and at any time to terminate some or all of the QVC Services or any feature or portion thereof, or any products or services offered through them, or to terminate any Individual's right to access or use of the QVC Services or any feature or portion thereof.QVC charged off a substantial amount of our Customer's debt when she filed for Chapter 7 bankruptcy protection in 2014, and it incurred a financial loss as a result. It is QVC's business practice not to resume doing business with such customers who have caused loss to the company. This business practice Is separate and apart from any financial impact considerations that may be undertaken by Synchrony Bank.Thank you for allowing QVC the opportunity to respond to QVC's Customers complaint.

November 29, 2017Dear [redacted],This is the response of QVC, Inc. to your letter concerning the complaint ?led with youroffice by our customer.QVC regrets the concern that our customer has regarding her Q Card credit card.Unfortunately, we do not have access to her Q Card credit card balance. As a...

courtesy toour customer I requested [redacted] bank to remove the $25 late fee and update her creditpro?le. They are also sending her a letter of con?rmation that they removed the fee andupdated her pro?le. Please have our customer call [redacted] bank to discuss thebalance due on her credit card. They can be reached at ###-###-####. Thank you for allowing me the opportunity to respond to this inquiry.Sincerely, Evelle K.Of?ce of the President

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: As you can see that they refunded the first easy pay, but their bank kept charging my Qvc credit card for the full amount of each products; as you can see if they cancel and refunded those amounts I should not have anything on my the credit card. Please go thur their explanation thing don't all up, plus I'am still paying payment on that [redacted]. Doing their tranfer to there new bank the bank was charging me late fees which are not right  even the $500.00 I sent [redacted] on the account even all total I didn't owe much more the the 500.00. The bank needs to do a sound audit of my account. If you need me to fax you the statements I will if you give me your fax ####-###-####[redacted]
Regards,
Cecil Risher

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

This is the response of QVC Inc. (QVC) to your letter concerning the complaint filed with your office by QVC's Customer.QVC closed this member's account on 08/26/16 as some eZ pays were past due, AS QVC was unable to get these payments updated the membership was sent to [redacted] Collections Agency on 09/11/16. This agency is an internal collections company that assists QVC with updating memberships so they can be opened allowing the customer to shop. On 10/13/16 the debt was paid in full and this account opened.This membership is now in good standing and our customer can take advantage of all promotions QVC is offering. [redacted] has removed the customers name from their records as this debt was paid in full. As it is an internal collection agency [redacted] does not report to the credit bureaus; therefore the credit scores are not affected.This customer will need to call QVC to have her email address added to her membership as it was removed when the account was closed. Once this is done the customer will have the ability to view her Q card statements online. The email address is needed to access any account online. QVC apologizes for this inconvenience.Thank you for allowing QVC the opportunity to respond to QVC's Customer's complaint.Sincerely,Inez C[redacted] Office of the President QVC, Inc.

June 3, 2015Dear [redacted]:Thank you for your recent inquiry to QVC concerning our customer. I will be happy to respond,QVC regrets the concerns that our customer has regarding returned merchandise. We are in need of additional information in order to assist further, (ie: order numbers, Item...

numbers), I have left a message today (6/3/15) asking our customer to contact me with the information needed to resolve her concerns.Again we apologize for any inconvenience our customer may have experienced. Is additional assistance is needed, I can be reached at [redacted] ext. [redacted], Monday — Friday 9am — 3;30pm LST.Thank you for allowing QVC the opportunity to respond to the complaint,Sincerely,Patricia K.Office of the President QVC, Inc.

December 11, 2017Dear [redacted],This is the response of QVC, Inc. (“QVC”) to your letter concerning a complaint ?led with your of?ce by QVC's Customer.Our customer place and order, [redacted] on 12/04/17 for an [redacted] with a payment plan for 6 months. Our ?nance department canceled the...

order the same day as QVC no longer accepts prepaid or reloadable credit card when using the payment plan. A regular credit card with a credit limit would need to be used if the order is set up with ez pay. If the customer would like to pay in full the credit card used could. be accepted.The credit card used on this order is a government card that is loaded every month for social security. Due to the type of card used QVC is unable to remove the authorization.Our customer will have to call the service line for this credit card to ?nd out the time frame for the hold on the funds to drop.Thank you for allowing QVC the opportunity to respond to this complaint. Inez C.Office of the President QVC. Inc.