Evine

Initial Business Response /* (1000, 5, 2015/06/16) */
Dear [redacted],
We are in receipt of your letter to the Revdex.com.
Our records show that in June 2006 you placed order number XXXXXXXX and order number XXXXXXXX using ValuePay. In September 2006 the fourth...

installments became due. Your credit card declined these transactions. After six months, this debt had been sold to our debt buyer. Due to this, we have taken a financial loss when offering you ValuePay and are unable to extend this option for future purchases. We are happy to place any order for you using full payment.
If you have any further questions please contact our office at X-XXX-XXX-XXXX.
Sincerely,
[redacted]
Credit Collections Lead
Initial Consumer Rebuttal /* (3000, 7, 2015/06/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I paid this off once we realized what happened. This was 9 years ago and still can't see bigger picture?
This was paid and it wasn't ignored. We moved out of state and didn't realize this happened and given the stress of moving and new schools etc., I find it sad and cold for Evine to not see the bigger picture given prior history.
We would like to purchase many items and are willing to start off small value pay to prove our worthiness. If you cannot accept this then please close all accounts associated with us.
Final Business Response /* (4000, 9, 2015/06/17) */
Dear [redacted],
We are in receipt of your letter to the Revdex.com. It appears that our previous communications with you did not explain the issue as well as you would have liked.
When order number XXXXXXXX was requested on our payment plan you had agreed to the terms and conditions of ValuePay with Evine Live. When your credit card declined the transactions and no further payment was made after six months, this debt had been sold to our debt buyer. Due to this, we have taken a financial loss when offering you ValuePay and are unable to extend this option for future purchases.
As you've stated you no longer wish to do business with Evine Live, your account has been closed. If you change your mind in the future we will be happy to reopen your account so you may place orders using full payment.
If you have any further questions please contact our office at X-XXX-XXX-XXXX.
Sincerely,
[redacted]
Credit Collections Lead

Initial Business Response /* (1000, 5, 2016/01/20) */
Dear Ms. [redacted],
EVINE Live is in receipt of your letter to the Revdex.com.
Our records indicate that on January 17, 2016 you placed order #XXXXXXXXX for a SIMMONS BEAUTYSLEEP "EDGEMOOR" LUXURY FIRM PILLOW TOP...

MATTRESS ONLY NO COLOR FULL requesting a payment plan of six monthly payments. By requesting the ValuePay option you are agreeing to the terms and conditions of ValuePay with EVINE Live. Orders may be subject to credit approval by EVINE Live and EVINE Live may review credit reports to qualify customers for ValuePay. EVINE Live reserves the right to limit or restrict the use of ValuePay at any time. This information is on our web site at www.evine.com.
When using ValuePay, EVINE Live is extending you credit because we ship merchandise to you before full payment is received. Because of this process, EVINE Live has a legally permissible purpose to pull a credit report as this information is intended to be used for a credit transaction. We use Equifax Information Services LLC to obtain credit report information. We submit the customer's name and address as it is provided to us. There is also a disclaimer on our website and on air that indicates that ValuePay is available to qualifying customers.
The pending authorization of $79.83 will be released back into your account within 3-5 business days as we are not capturing the funds.
If you have any further questions please contact our office at X-XXX-XXX-XXXX.
Sincerely,
L. [redacted]
Credit Payments Specialist II
Initial Consumer Rebuttal /* (3000, 7, 2016/01/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They took my money before doing any credit check, and are still in possession of my money. Their answer did not address the complaint as I stated it. They, themselves, state that value pay option is upon credit approval. Nowhere in their policy does it say that "we will take your money, and if you are not approved, we will hold your money to collect interest on said money until we decide to give it back ".
I still do not have my money back, and I expect something to be done about it. My next step is to file a formal complaint with Consumer Affairs, The Attorney General's offices in both states, as well as the consumer advocate at my local news station. What they are doing is wrong and should be against the law, as it is akin to stealing.
JAN XX XXXX
Store Purchase EVINE LIVE
, EDEN PRAIRIE, MN
ON HOLD
- $79.83
JAN XX XXXX
Mail/Phone Order Purchase
ON HOLD
- $1.00 (from same transaction)
They say their policy states money to be returned within 3-5 days. This is day number 5 and my money is still not there.
I do expect some form of further compensation for this travesty. I am disabled with a very low monthly income and really need that money to try and find a deal on a bed which I so desperately need.
Final Business Response /* (4000, 11, 2016/01/26) */
Dear Ms. [redacted],
This letter is in response to your recent Revdex.com inquiry. It appears that our previous communications with you did not explain the issue as well as you would have liked.
At the time you place an order an authorization for the amount of the item/ValuePay is obtained to ensure the funds are there. EVINE Live is not holding the amount of $79.83, if the funds are still being held it is by the bank. American Express does not participate in electronic authorization reversals which is how we notify the banks to release the funds back into your account. You will want to follow up with them to determine how long they hold pending authorizations on their end.
Sincerely,
L. [redacted]
Credit Payments Specialist II
CC: Revdex.com

Initial Business Response /* (1000, 5, 2014/12/09) */
Dear Ms. [redacted],
We have received your complaint from the Revdex.com regarding to multiple issues in regards to your account.
Our records indicate [redacted], a Supervisor in our Credit Department, was able to connect with you...

via telephone. She was able to review and go over your account information with you.
If you have any further questions, please feel free to contact us at [redacted] between the hours of 9am-9pm EST Monday through Friday, and 10am-3pm EST, Saturday.
Thank you for your understanding and cooperation.
Sincerely,
[redacted]
Credit Payments Manager
ShopHQ
CC: Revdex.com

Initial Business Response /* (1000, 5, 2015/01/07) */
Dear Mr. [redacted]
ShopHQ would like to thank you for taking the time to share your concerns with us regarding your recent order.
Our records indicate that on December 26, 2014 you placed order number XXXXXXXX for a Sony PS4 Game...

Bundle requesting a payment plan of six monthly payments. By requesting the ValuePay option you are agreeing to the terms and conditions of ValuePay with ShopHQ. Orders may be subject to credit approval by ShopHQ and ShopHQ may review credit reports to qualify customers for ValuePay. ShopHQ reserves the right to limit or restrict the use of ValuePay at any time. This information is on our web site at www.shophq.com.
When using ValuePay ShopHQ is extending you credit, because we ship merchandise to you before full payment is received. Because of this process, ShopHQ has a legally permissible purpose to pull a credit report as this information is intended to be used for a credit transaction. We use Equifax Information Services LLC to obtain credit report information. We submit the customer's name and address as it is provided to us. You received a letter which explains why we are not able to extend the ValuePay option to you based on the information Equifax provided. There is also a disclaimer on our website and on air that indicates that ValuePay is available to qualifying customers.
On December 31, 2014 we spoke regarding your concerns and went over our disclaimers on qualifying for the ValuePay option.
If you have any further questions please contact our [redacted] at X-XXX-XXX-XXXX.
Sincerely,
M. [redacted]
Credit Collections Lead
Cc: Revdex.com
Initial Consumer Rebuttal /* (3000, 7, 2015/01/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I definitely do not agree with the response from the organization. There was NO WHERE on the website that stated that they would check personal credit for purchase! I am in the process of building my credit for a certain reason and when that company pulled my credit without my authorization, it LOWERED my credit score! I am STILL HIGHLY upset about this situation and want some type of compensation for them badgering and affecting my credit score without my permission. It is UNLAWFUL to touch anyone's private information without their consent and NO WHERE on the purchase screen does it state they would do so. This is UNACCEPTABLE and I will fight this to the end!!! The company HAS NO RIGHT to tap into other peoples private information. I am particular about my credit and thanks to this company, I now have a lower credit rating that has affected my goals. I will take a lawyer if I have to get this situated!!

Dear [redacted],

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We have received your complaint from the Revdex.com regarding the headphones for your Apple MacBook Air (order# [redacted]).  I apologize for any inconvenience this has caused.
 
I have attempted to reach you via telephone and email to no avail.
 
If you wish to discuss this matter further, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at [redacted] between the hours of 9am-6:30pm EST, Monday through Friday.
 
Thank you for your understanding and cooperation.
 
Sincerely,
 
 
LeShonn [redacted]
Executive Resolution Office
EVINE Live
 
CC:  Revdex.com
[redacted]

Final Consumer Response /* (2000, 5, 2015/08/13) */
Evine has agreed to give me the most recent price for the item in question. I am awaiting their change to my account. Due to your good website, I found the dispute resolution number for Evine.com and called them.
Thank you,...

[redacted]

Initial Business Response /* (1000, 6, 2014/12/12) */
Dear [redacted],
We have received your complaint from the Revdex.com regarding the cancellation of an order for a Ferragamo watch (order [redacted]). I apologize for any inconvenience this has caused.
During our...

conversation December 10, 2014, I advised you that we had consulted with our supplier and were able secure an additional quantity of the watch you had ordered. I offered to work with you to place a new order matching the same price and terms as you original order, which you agreed to.
During subsequent conversations, I was able to advise you as to when the item would become available, and you were able to place a new order for this watch at the same price and terms as your original order.
If you have any additional questions, please contact me directly via telephone at [redacted] or [redacted] or via email at [redacted]@shophq.com between the hours of 9am-5:30pm EST, Monday through Friday.
Thank you for your understanding and cooperation.
Sincerely,
[redacted]
Office of the President
ShopHQ
CC: Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
 
I appreciate Lisa's professionalism and customer service in assisting with my complaint and accept the $7.95 credit to resolve this matter.
 
Thank you.

Dear [redacted],

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We have received your complaint from the Revdex.com regarding your mobile device order (order# [redacted]) that shipped to an incorrect address.  I apologize for any inconvenience this has caused.
 
I have attempted to reach you via telephone to no avail.
 
If you wish to discuss this matter further, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at [redacted] between the hours of 9am-5:30pm EST, Monday through Friday.
 
Thank you for your understanding and cooperation.
 
Sincerely,
 
 
LeShonn [redacted]
Executive Resolution Office
Evine
 
CC:  Revdex.com

Initial Business Response /* (1000, 8, 2016/02/16) */
Dear [redacted],
We have received your complaint from the Revdex.com regarding your refund for the OSO CASUALS CHOICE OF LENGTH 5 POCKET SLIM LEG JEAN MEDIUM DENIM 12 item 724-076 (Order # XXXXXXXXX). We apologize for...

any inconvenience this has caused.
During our conversation on February 16, 2016, I advised that a claim had been submitted on August 28, 2015. I informed you that I would have to contact our Claims Department. After carefully reviewing your account, our Claims Department has refunded your account for that item.
If you would like to discuss this matter further, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted]@evine.com between the hours of 9:30am-6pm EST, Monday through Friday.
Thank you for your understanding and cooperation.
Sincerely,
Maria [redacted]
Office of the President
EVINE Live
CC: Revdex.com
Initial Consumer Rebuttal /* (2000, 10, 2016/02/25) */

Initial Business Response /* (1000, 5, 2014/09/11) */
Dear Ms. [redacted],
We have received your complaint from the Revdex.com regarding activity on your account (cr [redacted]). Supervisor [redacted] from the Credit Department was able to speak with you in regards to your...

account, and review our policy with you in regards to qualifying for ValuePays.
If you have any further questions please contact the ShopHQ credit department at [redacted].
Sincerely,
[redacted]
ShopHQ Payments Manager
CC: Revdex.com

I purchased a watch for a gift and received the wrong item. I later left a review and found out that they do not post negative reviews if they do not like what is written. I have the email to confirm this as well.

Purchased a few swagway hover boards for Christmas. Kids didn't have them for 20 days before had issues, but since I purchased in November Evine wouldn't assist. 30 day return policy yet I had to order in advance to assure I would get them before Christmas. Horrible company. No help at all just, "sorry". Ridiculous.

Dear [redacted],

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We have received your complaint from the Revdex.com regarding your order for the Bit 1.5" LCD Touchscreen Smartwatch for Android or iOS w/ Two Straps (order# [redacted]).  I apologize for any inconvenience this has caused.
 
During our phone conversation January 3, 2017 we discussed that the delay in your order was unexpected. I added that our Customer Service did not have any updated tracking information for your order. However, we did receive an updated tracking number from the shipper on December 31, 2016. According to the UPS tracking number 1Z3[redacted]566472 you should have this watch on January 4, 2017. We have also processed a refund for the shipping and handling charges of $7.55 ($6.99 + .59 tax) on December 27, 2016. This refund should appear back to your original method of payment within 1-5 business days. This timeframe depends on your financial institutions processing time. Again I do apologize for the shipping delay
 
If you had any additional questions or need further help, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at [redacted] between the hours of 9am-5:30pm EST, Monday through Friday.
 
Thank you for your understanding and cooperation.
 
Sincerely,
 
 
Bridget [redacted]
Executive Resolution Office
Evine
 
CC:  Revdex.com

Initial Business Response /* (1000, 5, 2016/03/14) */
Dear [redacted],
We have received your complaint from the Revdex.com regarding your return of the Apple iPad (order#XXXXXXXXX). I apologize for any inconvenience this has caused.
Per our conversation on March 14, 2016,...

I advised you that a refund did process on March 11, 2016 to the MasterCard that was used on the order. The refund can take 3-5 business days to process back to your original method of payment. This time frame depends on your financial institutions processing time.
If you have any additional questions, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted]@evine.combetween the hours of 9am-5:30pm EST, Monday through Friday.
Thank you for your understanding and cooperation.
Sincerely,
Bridget [redacted]
Executive Resolution Office
EVINE Live
CC: Revdex.com
Initial Consumer Rebuttal /* (2000, 7, 2016/03/18) */

Initial Business Response /* (1000, 5, 2015/12/01) */
Dear Mr. [redacted],
This letter is in response to your recent Revdex.com inquiry. EVINE Live would like to thank you for taking the time to share your concerns with us regarding your order.
Our records indicate that on November 9th, 2015...

you placed XXXXXXXXX for a Cook's Companion 6.3 qt 1000W Color Ceramic 11-in-1 Digital Pressure Cooker requesting a payment plan of six monthly payments. By requesting the ValuePay option you are agreeing to the terms and conditions of ValuePay with EVINE Live. Orders may be subject to credit approval by EVINE Live and EVINE Live may review credit reports to qualify customers for ValuePay. EVINE Live reserves the right to limit or restrict the use of ValuePay at any time. This information is on our web site at www.evine.com.
When using ValuePay, EVINE Live is extending you credit because we ship merchandise to you before full payment is received. Because of this process, EVINE Live has a legally permissible purpose to pull a credit report as this information is intended to be used for a credit transaction. We use Equifax Information Services LLC to obtain credit report information. We submit the customer's name and address as it is provided to us. There is also a disclaimer on our website and on air that indicates that ValuePay is available to qualifying customers.
If you have any further questions please contact our office at X-XXX-XXX-XXXX.
Sincerely,
M. [redacted]
Credit Payment Specialist II
Initial Consumer Rebuttal /* (3000, 7, 2015/12/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Evine is not allowed to conduct a HARD PULL on my credit without my permission. I was not applying for a credit card, and if you talk with the credit bureau's. agencies cannot conduct a HARD PULL (which is on your credit history for a min of 2 years) without the consumer's permission. In addition, what is the purpose of flex pay, if they use the same credit inquiry as thought I was applying for a credit card. GIVE ME THE CREDIT CARD. Evine Live could have done a "Soft Pull" which does not have a negative affect on my credit, but to do a HARD PULL and negatively affect my credit for a NON CREDIT CARD flex pay is unethical. IF THEY ARE DOING HARD PULLS ON CONSUMERS CREDIT THEN GIVE THE CONSUMER A CREDIT CARD. THE WHOLE IDEA BEHIND FLEX PAY IS TO AVOID OVEREXTENDING WITH CREDIT CARD DEBT. I HAVE CONTACTED OUT LOCAL CONSUMER ADVOCATE AND HE IS INTERETED IN THE UNETHICAL DEALINGS EVINE LIVE IS DOING!!!! IF YOU LOOK UNDER THE CONSUMER AFFAIRS COMPLAINTES AGAINST EVINE LIVE, OTHER PEOPLE ARE ANGRY BECAUSE THEY TO HAVE HAD THEIR CREDIT COMPERMISED FROM EVINE LIVE
Final Business Response /* (4000, 9, 2015/12/15) */
Dear Mr. [redacted],
We are in receipt of your letter to the Revdex.com. It appears that our previous communications with you did not explain the issue as well as you would have liked.
When order number XXXXXXXXX was placed online, you requested to use our ValuePay option, and you agreed to the terms and conditions of ValuePay with EVINE Live. Orders may be subject to credit approval by EVINE Live and EVINE Live may review credit reports to qualify customers for ValuePay. There is a disclaimer on our website and on air that indicates that ValuePay is available to qualifying customers.
EVINE Live reserves the right to limit or restrict the use of ValuePay at any time. This information is our web site at www.evine.com. When you are placing your order online and chose the ValuePay option there is a "What is ValuePay" icon which you can click on for more information. A disclaimer is also listed under "Terms Of Use."
If you have any further questions please contact our office at X-XXX-XXX-XXXX.
Sincerely,
M. [redacted]
Credit Payment Specialist II

Dear [redacted],
We have received your complaint from the Revdex.com regarding your claim of non-receipt of packages from an order placed on January 4, 2015 (order # [redacted]). I apologize for any inconvenience this has caused.
You contacted EVINE Live on March...

5, 2015 to report that you had not received packages from you order, and claims were opened. As part of the claims process, claim forms were sent to your email address on March 10, 2015. Our records indicate that you contacted EVINE Live on April 9, 2015 to report that you had not received these forms, and on April 10, 2015, new forms were mailed to you, but they were not received back. You have not contacted EVINE Live regarding this matter since April 9, 2015.
We apologize, but too much time has elapsed for EVINE Live to pursue a claim on these packages, and we are unable to assist you further. If you have questions, please contact our Claims team at [redacted].
If you would like to discuss this matter further, please contact me directly via telephone at [redacted] or [redacted] or via email at [redacted]@evine.com between the hours of 9am-5:30pm EST, Monday through Friday.
Thank you for your understanding and cooperation.
Sincerely,
Douglas [redacted]
Executive Resolution Office
EVINE Live
CC: Revdex.com

since the change to EVINE live, I have had terrible shipping. I order and it takes a week to get around to shipping ...or more. I often don't see the items for 3 weeks from time of I order...even tho I am charged the day the items finally ship. This has not gotten better, but in fact worse. If I try to cancels after a full week "In Process" I am always told the items are too far into the process to ship so I wait yet another several days to finally see a shipping text. VERY POOR shipping. I can go to any of 5 different places that sell the items I want and see them at my door with in 5 to 7 days. Not so with Evine.

Initial Business Response /* (1000, 5, 2015/12/14) */
Dear Ms. [redacted],
EVINE Live would like to thank you for taking the time to share your concerns with us regarding your order.
Our records indicate that on December 10th, 2015 you placed XXXXXXXXX for an Orbit self-balancing...

hover board requesting a payment plan of six monthly payments. By requesting the ValuePay option you are agreeing to the terms and conditions of ValuePay with EVINE Live. Orders may be subject to credit approval by EVINE Live and EVINE Live may review credit reports to qualify customers for ValuePay. EVINE Live reserves the right to limit or restrict the use of ValuePay at any time. This information is on our web site at www.evine.com.
When using ValuePay, EVINE Live is extending you credit because we ship merchandise to you before full payment is received. Because of this process, EVINE Live has a legally permissible purpose to pull a credit report as this information is intended to be used for a credit transaction. We use Equifax Information Services LLC to obtain credit report information. We submit the customer's name and address as it is provided to us. There is also a disclaimer on our website and on air that indicates that ValuePay is available to qualifying customers.
If you have any further questions please contact our office at X-XXX-XXX-XXXX.
Sincerely,
M. [redacted]
Credit Payment Specialist II

Initial Business Response /* (1000, 5, 2015/03/17) */
Dear [redacted],
We have received your complaint from the Revdex.com regarding two orders that were sent to an incorrect address. I apologize for any inconvenience this has caused.
During our conversation on March...

17, 2015, I advised you that we are not able to change any address information on orders after they are placed. As a courtesy, I advised you that I would a full refund of all the charges that were authorized for these orders. As these orders were placed online via our website (www.evine.com), I advised you that you would need to verify that this address was removed from your online account. I also informed you that should these items become available again we will match the same price and payment terms.
If you have any additional questions, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted]@evine.com between the hours of 9am-5:30pm EST, Monday through Friday.
Thank you for your understanding and cooperation.
Sincerely,
[redacted] of the [redacted]
EVINE Live
CC: Revdex.com