I purchased a plane ticket through this company, a long with insurance on each ticket ,I cancelled the flight through spirit airline as I was told to do from Expedia then Expedia gave me another company number,to file a claim, if I qualify,for a return I will receive one,this was said fromantic Expedia after I have purchased insurance.
ABSOLUTE WORST COMPANY I HAVE EVER DEALT WITH. THEY PUT THE WRONG DATES ON MY RESERVATION. SPENT 2 HOURS ON AN INTERNATIONAL LONG DISTANCE PHONE CALL WITH SEVERAL OF THEIR REPRESENTATIVES. NOBODY GOT ANYTHING RESOLVED. PLANNING TO DISPUTE CHARGES WITH MY CREDIT CARD COMPANY. TOTALLY INCOMPETENT WORST CUSTOMER SERVICE. DO NOT USE EXPEDIA FOR ANYTHING.
Expedia knowingly sold me tickets on an airline that currently does not have authority to fly and will not refund me my money without charging me 2/3 the original cost. They are continuing to sell tickets on this flight today with no disclaimer informing people of this fact. How they can get away with this kind of fraud is astounding!! I would have given zero stars but that is not possible.
We used the Expedia App to make reservations in Hollywood for March. The App stated it was a March reservation but our confirmation email was for February. We spent 5 hours on the phone with the hotel and Expedia and NO ONE could help resolve the issue. The only people able to help was our credit card company. Upsetting!!!! We even still want the March stay!
My United flight booked through Expedia was cancelled because of weather about a year ago. Expedia sent me an email about my travel voucher which disclosed no restriction on point of origin. I inquired with Expedia three separate times about what would be needed to book a new trip and was told it just needed to be on United, A year later when I tried to use the voucher, they informed me (over an hour+ session of being passed between reps and put on hold for extended periods of time) that in fact I can only use my voucher on flights from the same point of origin as my cancelled flight. My cancelled flight left from Belize City and I live in New York. This restriction was never disclosed to me by Expedia in my voucher or any of the three follow-up calls, during one of which I clearly communicated that I intended to use the voucher to book a flight from New York to Beijing, two cities that are nowhere near Belize. The email I received stating the terms of my voucher did not provide a link to additional terms from United. This new restriction on my nearly $1,000 voucher came out of nowhere and makes it essentially useless ten days before it expires, meaning the price I paid for the flight I can't take has become free money for Expedia and the airline. I will never use this company again and will warn others against using them.
Bad business practice close to a scam !! Bought tickets for my family of 3 more than a month in advance (which were still way overpriced, close to $500 each for an economy seat), which I was willing to pay because "seat choice" was included. It turned out that we were randomly assigned to seats and therefore we would have to be separated from our child on a rather long trip without being given an option to choose our seats together. Actually, the only way to get our choice of seats were by paying extra $69 for each seat. I called Expedia three times and wasted over 2 hours without resolution of my problem and each rep telling us different, run-around stories. I have been using Expedia for years and this will be the last time I buy anything from them. It's a shame that they conduct a very short-sighted business by falsely advertising airline tickets with "seat choice" when they are not and are willing to lose royal customers.
I am still currently on hold with Sonia a Manager I asked to get transferred to. I bought my ticket to CA through expedia sunday night as I always have in the past and no problems...well I purchased a ticket a week ago because my husband is in the military and he didnt get the go ahead until Friday. So I bought his flight monday morning to make sure he was on the same flight with me going to CA and coming back from CA. well I never got an Itinerary or confirmation email from that purchase so I called to verify and a woman who I spoke with said she fixed it for March 22nd to March 26th and was on the same flight with me....well I just checked the itinerary and it said FEBRUARY 22-26! I specifically told her I bought it for MARCH!!!! I called back and spoke with a PHIL who told me I had to pay $200 to change a flight that I didnt BUY!!!! why am I being charged with something I had no control over!!!!???? This was not my mistake...and then to top it off after I told him I was not going to pay anything for them to fix it he said they will do an investigation that will take up to 12 days! 12 days are you kidding me!!!!! I think not, so I called back and spoke with a MIKE who kept telling me the same thing and so now here I am on hold waiting for Sofia who was more help that anything but she is on the phone with her investigation team right now. I almost feel like based off the other reviews that she might come back and accuse me of lying which will ultimately *** me off. I asked for the recording of the call that they said they have and no one has said anything to me about letting me hear it. To me Expedia is a SCAM and I would never recommend them to anyone, and to allow your employees to take the heat for ones mess up is BS and not right! Expedia better take ownership of this and give my husband the correct flight without charging me again for something I had NO CONTROL OVER!!
I will no longer use Expedia. Hours spent on the phone trying to fix a reservation issue and then when it's a mistake that Expedia makes, they won't take responsibility. Shame on them for not being good stewards for their customers. Three hotel mishaps -- information about hotels on their site is misleading, won't refund for their mistakes and now a car rental company on their site that as far as we know doesn't even exist and hours on the phone trying to get it cancelled and hopefully get a full refund. Done with this online business.
What the heck is going on with Expedia? Same experience as others. My daughter was booking 2 flights the other night. Something completely strange happened. When she hit confirm, it gave an error coding saying card was denied. She knew she had enough in her account. So she went to her account, and there was a charge for $529.18 from expedia. We have NO idea what this charge was for. The original tickets were $915 (denied). Because expedia took out this random money from her account (with no purchase), she then did not have enough for the tickets she needed to purchase. 5 long hours and 2 days of phone calls, it still was not resolved. Expedia would not take responsibility, not would they solve the problem. It was outrageous the run around "chatter" as others have mentioned, with many assurances how they wanted to help us.....sure was beginning to feel like a SCAM. Right now the bank temporarily put the funds in (temporarily....), and my daughter went on to purchase her tickets from another site. We have used expedia many, many times, but never again. If they had made it right, no problem. But as of this minute we're not sure what will finally happen with the $529.18. Did they sell the business?
I have been booking most of my trips through expedia. Now I am finishing my two hour phone call to modify my reservation without additional fees. Expedia send me confirmation that cancellation would cost me first night. I stayed first night, want to stay second and check out. They want me to pay the rest even though there was no word about modification panalties.
EXPEDIA is a biggest SCAM ever. They sell you a package deal, but will refund only a part of it if something changes in a package, that makes a whole deal nonsense. It looks like a convenience, but in reality is a scam with no obligations from Expedia whatsoever leaving you on your own since no one wants to deal with Expedia reservations, if there is a problem beyond you control, including Expedia itself. It's better book with each airline + hotel separately, just check Expedia for the prices as a reference. It's going to cost you dearly otherwise.
I spent days and hours trying to resolve an issue with Expedia in the US and their local experts in Mexico and did not go anywhere. I spoke to many representatives/supervisors and e-mails exchanged. They took information after information of the event that lead to the complaint. I repeated myself to each individual I spoke to , to try to explain what happened. They even took the credit card number where the money needs to be credited to, but got nowhere. They promised I will hear back from them and via e mail about the result of this complaint, but never got anything back. They lied and wasted my time. They practice dishonest business. A company with no integrity. They rather taint their name than to refund a small amount of money. The worst business entity I've ever dealt with. They have no regards to custumer's time and plea. I regret doing business with Expedia. Very negative experience. Expedia does not even deserve any star rating. I would discourage anybody I know from using Expedia for anything!
Booked a vacation package to Jamaica through Expedia for December 28-January 2. Received a confirmation email and the money was deducted from my account. I showed up to the resort only to learn Expedia booked and charged me for a room in a completely full resort. THANK GOODNESS the resort had a last minute cancellation they were able to put us in (at full cost). I received my money back from Expedia. I did NOT receive an apology or any compensation for the mistake.
Called to cancel a flight reservation I had previously made, the change was due to an impending snow storm, and we needed to get our new seats together. When I called their customer service line, I was eventually (after two minutes of failing to navigate the voice prompts to go straight to a customer service agent) connected to an agent (Alex) in the Philippines who seemed to take an extra-ordinary amount of time (as though it were part of their script) to look up the JetBlue policy on change/cancellation. It actually took him more than 5 minutes to look this up, which should have been available in seconds. I prompted him several times during that 5 minutes, and he kept telling me he was still looking it up.
Once he did, he informed me that they only offered an Expedia credit, that it had to be used within 1 year and that it had to be used with the same airline and for the same person (I purchased the ticked with a credit card for another person). While I still asked him to cancel the flight, I asked to speak to a supervisor about how the credit after the change fee was issued. He refused to cancel the flight, and told me that I would have to wait another 15-20 minutes to speak to a supervisor to cancel, and that I had to be on hold all that time to be connected, that he couldn't stay on the line with me, to make sure I didn't get disconnected in the interim.
At this point, I had already been on the phone with Expedia for almost 20 minutes, and waiting another 20-30 minutes (the usual 1.5x multiplier when customer service agents tell you anticipated hold times for a supervisor) just to cancel a flight I had paid for was frustrating, and I told him he wasn't managing my expectations well. He eventually did connect me to Ed, his supervisor in the Philippines, who took another 5-10 minutes trying to explain the inflexibility in the cancellation rules, when I kept interrupting him to stop telling me the rules, to please cancel first, and then he can explain the rules. Finally, at the 32 minute mark, he agreed to do so, but it took him another 2 minutes to do so.
I'm a long time Expedia user, I was one of the early adopters of their platform. I will NEVER use them again. They need to empower their customer service agents to solve problems, not delay the conversation hoping the customer will go away (happy or not) so they can keep their money. They also need to empower their supervisors to do the same, instead of dragging out the conversations to make people hang up in frustration.
DON'T USE EXPEDIA!!! They will NOT support you, and even though I purchased travel insurance and was changing my flight because of an impending snow storm in the Northeast US, they wasted half an hour of vacation I will never get back, as well as guaranteeing that I will never use them again. I would give the 0 stars if I could.
I bought a ticket from Expedia for a round trip from Chicago to San Diego to visit my old Marine Corps friend who is still stationed there and I purchased the cancellation insurance. I misread the return flight time thinking it was an 11 am flight (it was actually pm) and didn't notice my mistake until a few days later. I selected the "Change your flight" option thinking I would be ok since I bought the insurance and selected the same flight just with a different return flight and received the itinerary for my new flight but never a cancellation for my first one. After I called Expedia to question this they told me it is an American Airlines policy to not give refunds after 24 hours without a medical emergency or something of that kind and said I would have to eat the price of the first ticket. I understand that is American Airlines policy and there is nothing they can do but Expedia should give a large warning when attempting to change flights for an airline with that kind of policy. I also think if someone purchases the cancellation insurance it should not matter what the individual airlines policy is and the money should be returned from Expedia, or at the very least refund my cancellation insurance since it does absolutely nothing for me.
A pure theft organization. After I had submitted an itinerary for a flight from Penticton to Edmonton. These rocket scientists reversed the two destinations. I phoned within 36 hours and was told all they could do for me was charge me the price of another ticket. Are you freaking kidding me? You rip me off once and then expect me to pay for it. Then you tell a long list of entertaining lies, including the records of my searches. Well I kept those goddamn searches myself and you lied about every god damn one. But of course, there's nothing anyone can do but try and charge me more money. Screw Expedia, they are worthless, they provide no service you cannot easily get from the airline. Don't get caught up in the hype like I did, these jerks and their Indian call centres are in the same business as all Indian call centres, stealing your money.
Please share
I would just like to put out there that I have never been so disappointed with a company. Back on Thanksgiving we were to leave from St. Louis to Vegas for a vacation. As we were at the terminal to board the plane, we received a phone call that a close friend passed away very unexpectedly. We immediately turned around and left. I contacted Expedia on the way home to ask for our money back on the trip because of the circumstances and was told they would. A month later, I am still trying to get something done about this. I have called Expedia 7+ times and still nothing is done. I have no idea how this is possible. We are trying to receive $500 back for our hotel stay that we never made it to. To top it off the hotel was contacted the day of our scheduled date of arrival and they did nothing about it. They most likely made double the money off 2 rooms in a weekend. It is sickening to me that a month later and 7+ Phone calls I am still having to deal with this. I would advise anyone that chooses to use use Expedia to think again.
I am a Gold status Expedia user and today I booked a trip that included a 7 night stay at a hotel in Berlin. The Expedia agent lied to me about the hotel's cancellation policy, about the location of the hotel (said it was 10 minutes from the conference that I am going to when it is actually one hour away) and about the Expedia consumer rating (he said it was "Wonderful" when it is 3 notches below that. I called back to Expedia less than one hour later and waited on the phone through an agent, a supervisor and finally some other higher "escalation" to be told, "there is nothing that we can do for you". The hotel reservation is for March 2018! Every person I spoke with said, "don't worry I am going to help you". Beware of this company, their Gold status is garbage and they only care about getting your money. Once they have it they could care less about the customer.
I purchased a plane ticket through this company, a long with insurance on each ticket ,I cancelled the flight through spirit airline as I was told to do from Expedia then Expedia gave me another company number,to file a claim, if I qualify,for a return I will receive one,this was said fromantic Expedia after I have purchased insurance.
ABSOLUTE WORST COMPANY I HAVE EVER DEALT WITH. THEY PUT THE WRONG DATES ON MY RESERVATION. SPENT 2 HOURS ON AN INTERNATIONAL LONG DISTANCE PHONE CALL WITH SEVERAL OF THEIR REPRESENTATIVES. NOBODY GOT ANYTHING RESOLVED. PLANNING TO DISPUTE CHARGES WITH MY CREDIT CARD COMPANY. TOTALLY INCOMPETENT WORST CUSTOMER SERVICE. DO NOT USE EXPEDIA FOR ANYTHING.
Expedia knowingly sold me tickets on an airline that currently does not have authority to fly and will not refund me my money without charging me 2/3 the original cost. They are continuing to sell tickets on this flight today with no disclaimer informing people of this fact. How they can get away with this kind of fraud is astounding!! I would have given zero stars but that is not possible.
We used the Expedia App to make reservations in Hollywood for March. The App stated it was a March reservation but our confirmation email was for February. We spent 5 hours on the phone with the hotel and Expedia and NO ONE could help resolve the issue. The only people able to help was our credit card company. Upsetting!!!! We even still want the March stay!
My United flight booked through Expedia was cancelled because of weather about a year ago. Expedia sent me an email about my travel voucher which disclosed no restriction on point of origin. I inquired with Expedia three separate times about what would be needed to book a new trip and was told it just needed to be on United, A year later when I tried to use the voucher, they informed me (over an hour+ session of being passed between reps and put on hold for extended periods of time) that in fact I can only use my voucher on flights from the same point of origin as my cancelled flight. My cancelled flight left from Belize City and I live in New York. This restriction was never disclosed to me by Expedia in my voucher or any of the three follow-up calls, during one of which I clearly communicated that I intended to use the voucher to book a flight from New York to Beijing, two cities that are nowhere near Belize. The email I received stating the terms of my voucher did not provide a link to additional terms from United. This new restriction on my nearly $1,000 voucher came out of nowhere and makes it essentially useless ten days before it expires, meaning the price I paid for the flight I can't take has become free money for Expedia and the airline. I will never use this company again and will warn others against using them.
Bad business practice close to a scam !! Bought tickets for my family of 3 more than a month in advance (which were still way overpriced, close to $500 each for an economy seat), which I was willing to pay because "seat choice" was included. It turned out that we were randomly assigned to seats and therefore we would have to be separated from our child on a rather long trip without being given an option to choose our seats together. Actually, the only way to get our choice of seats were by paying extra $69 for each seat. I called Expedia three times and wasted over 2 hours without resolution of my problem and each rep telling us different, run-around stories. I have been using Expedia for years and this will be the last time I buy anything from them. It's a shame that they conduct a very short-sighted business by falsely advertising airline tickets with "seat choice" when they are not and are willing to lose royal customers.
I am still currently on hold with Sonia a Manager I asked to get transferred to. I bought my ticket to CA through expedia sunday night as I always have in the past and no problems...well I purchased a ticket a week ago because my husband is in the military and he didnt get the go ahead until Friday. So I bought his flight monday morning to make sure he was on the same flight with me going to CA and coming back from CA. well I never got an Itinerary or confirmation email from that purchase so I called to verify and a woman who I spoke with said she fixed it for March 22nd to March 26th and was on the same flight with me....well I just checked the itinerary and it said FEBRUARY 22-26! I specifically told her I bought it for MARCH!!!! I called back and spoke with a PHIL who told me I had to pay $200 to change a flight that I didnt BUY!!!! why am I being charged with something I had no control over!!!!???? This was not my mistake...and then to top it off after I told him I was not going to pay anything for them to fix it he said they will do an investigation that will take up to 12 days! 12 days are you kidding me!!!!! I think not, so I called back and spoke with a MIKE who kept telling me the same thing and so now here I am on hold waiting for Sofia who was more help that anything but she is on the phone with her investigation team right now. I almost feel like based off the other reviews that she might come back and accuse me of lying which will ultimately *** me off. I asked for the recording of the call that they said they have and no one has said anything to me about letting me hear it. To me Expedia is a SCAM and I would never recommend them to anyone, and to allow your employees to take the heat for ones mess up is BS and not right! Expedia better take ownership of this and give my husband the correct flight without charging me again for something I had NO CONTROL OVER!!
I booked a hotel and the dates, guests and location was changed and I still was charged a fee.
I will no longer use Expedia. Hours spent on the phone trying to fix a reservation issue and then when it's a mistake that Expedia makes, they won't take responsibility. Shame on them for not being good stewards for their customers. Three hotel mishaps -- information about hotels on their site is misleading, won't refund for their mistakes and now a car rental company on their site that as far as we know doesn't even exist and hours on the phone trying to get it cancelled and hopefully get a full refund. Done with this online business.
What the heck is going on with Expedia? Same experience as others. My daughter was booking 2 flights the other night. Something completely strange happened. When she hit confirm, it gave an error coding saying card was denied. She knew she had enough in her account. So she went to her account, and there was a charge for $529.18 from expedia. We have NO idea what this charge was for. The original tickets were $915 (denied). Because expedia took out this random money from her account (with no purchase), she then did not have enough for the tickets she needed to purchase. 5 long hours and 2 days of phone calls, it still was not resolved. Expedia would not take responsibility, not would they solve the problem. It was outrageous the run around "chatter" as others have mentioned, with many assurances how they wanted to help us.....sure was beginning to feel like a SCAM. Right now the bank temporarily put the funds in (temporarily....), and my daughter went on to purchase her tickets from another site. We have used expedia many, many times, but never again. If they had made it right, no problem. But as of this minute we're not sure what will finally happen with the $529.18. Did they sell the business?
I have been booking most of my trips through expedia. Now I am finishing my two hour phone call to modify my reservation without additional fees. Expedia send me confirmation that cancellation would cost me first night. I stayed first night, want to stay second and check out. They want me to pay the rest even though there was no word about modification panalties.
EXPEDIA is a biggest SCAM ever. They sell you a package deal, but will refund only a part of it if something changes in a package, that makes a whole deal nonsense. It looks like a convenience, but in reality is a scam with no obligations from Expedia whatsoever leaving you on your own since no one wants to deal with Expedia reservations, if there is a problem beyond you control, including Expedia itself. It's better book with each airline + hotel separately, just check Expedia for the prices as a reference. It's going to cost you dearly otherwise.
I spent days and hours trying to resolve an issue with Expedia in the US and their local experts in Mexico and did not go anywhere. I spoke to many representatives/supervisors and e-mails exchanged. They took information after information of the event that lead to the complaint. I repeated myself to each individual I spoke to , to try to explain what happened. They even took the credit card number where the money needs to be credited to, but got nowhere. They promised I will hear back from them and via e mail about the result of this complaint, but never got anything back. They lied and wasted my time. They practice dishonest business. A company with no integrity. They rather taint their name than to refund a small amount of money. The worst business entity I've ever dealt with. They have no regards to custumer's time and plea. I regret doing business with Expedia. Very negative experience. Expedia does not even deserve any star rating. I would discourage anybody I know from using Expedia for anything!
Booked a vacation package to Jamaica through Expedia for December 28-January 2. Received a confirmation email and the money was deducted from my account. I showed up to the resort only to learn Expedia booked and charged me for a room in a completely full resort. THANK GOODNESS the resort had a last minute cancellation they were able to put us in (at full cost). I received my money back from Expedia. I did NOT receive an apology or any compensation for the mistake.
Called to cancel a flight reservation I had previously made, the change was due to an impending snow storm, and we needed to get our new seats together. When I called their customer service line, I was eventually (after two minutes of failing to navigate the voice prompts to go straight to a customer service agent) connected to an agent (Alex) in the Philippines who seemed to take an extra-ordinary amount of time (as though it were part of their script) to look up the JetBlue policy on change/cancellation. It actually took him more than 5 minutes to look this up, which should have been available in seconds. I prompted him several times during that 5 minutes, and he kept telling me he was still looking it up.
Once he did, he informed me that they only offered an Expedia credit, that it had to be used within 1 year and that it had to be used with the same airline and for the same person (I purchased the ticked with a credit card for another person). While I still asked him to cancel the flight, I asked to speak to a supervisor about how the credit after the change fee was issued. He refused to cancel the flight, and told me that I would have to wait another 15-20 minutes to speak to a supervisor to cancel, and that I had to be on hold all that time to be connected, that he couldn't stay on the line with me, to make sure I didn't get disconnected in the interim.
At this point, I had already been on the phone with Expedia for almost 20 minutes, and waiting another 20-30 minutes (the usual 1.5x multiplier when customer service agents tell you anticipated hold times for a supervisor) just to cancel a flight I had paid for was frustrating, and I told him he wasn't managing my expectations well. He eventually did connect me to Ed, his supervisor in the Philippines, who took another 5-10 minutes trying to explain the inflexibility in the cancellation rules, when I kept interrupting him to stop telling me the rules, to please cancel first, and then he can explain the rules. Finally, at the 32 minute mark, he agreed to do so, but it took him another 2 minutes to do so.
I'm a long time Expedia user, I was one of the early adopters of their platform. I will NEVER use them again. They need to empower their customer service agents to solve problems, not delay the conversation hoping the customer will go away (happy or not) so they can keep their money. They also need to empower their supervisors to do the same, instead of dragging out the conversations to make people hang up in frustration.
DON'T USE EXPEDIA!!! They will NOT support you, and even though I purchased travel insurance and was changing my flight because of an impending snow storm in the Northeast US, they wasted half an hour of vacation I will never get back, as well as guaranteeing that I will never use them again. I would give the 0 stars if I could.
I bought a ticket from Expedia for a round trip from Chicago to San Diego to visit my old Marine Corps friend who is still stationed there and I purchased the cancellation insurance. I misread the return flight time thinking it was an 11 am flight (it was actually pm) and didn't notice my mistake until a few days later. I selected the "Change your flight" option thinking I would be ok since I bought the insurance and selected the same flight just with a different return flight and received the itinerary for my new flight but never a cancellation for my first one. After I called Expedia to question this they told me it is an American Airlines policy to not give refunds after 24 hours without a medical emergency or something of that kind and said I would have to eat the price of the first ticket. I understand that is American Airlines policy and there is nothing they can do but Expedia should give a large warning when attempting to change flights for an airline with that kind of policy. I also think if someone purchases the cancellation insurance it should not matter what the individual airlines policy is and the money should be returned from Expedia, or at the very least refund my cancellation insurance since it does absolutely nothing for me.
A pure theft organization. After I had submitted an itinerary for a flight from Penticton to Edmonton. These rocket scientists reversed the two destinations. I phoned within 36 hours and was told all they could do for me was charge me the price of another ticket. Are you freaking kidding me? You rip me off once and then expect me to pay for it. Then you tell a long list of entertaining lies, including the records of my searches. Well I kept those goddamn searches myself and you lied about every god damn one. But of course, there's nothing anyone can do but try and charge me more money. Screw Expedia, they are worthless, they provide no service you cannot easily get from the airline. Don't get caught up in the hype like I did, these jerks and their Indian call centres are in the same business as all Indian call centres, stealing your money.
Please share
I would just like to put out there that I have never been so disappointed with a company. Back on Thanksgiving we were to leave from St. Louis to Vegas for a vacation. As we were at the terminal to board the plane, we received a phone call that a close friend passed away very unexpectedly. We immediately turned around and left. I contacted Expedia on the way home to ask for our money back on the trip because of the circumstances and was told they would. A month later, I am still trying to get something done about this. I have called Expedia 7+ times and still nothing is done. I have no idea how this is possible. We are trying to receive $500 back for our hotel stay that we never made it to. To top it off the hotel was contacted the day of our scheduled date of arrival and they did nothing about it. They most likely made double the money off 2 rooms in a weekend. It is sickening to me that a month later and 7+ Phone calls I am still having to deal with this. I would advise anyone that chooses to use use Expedia to think again.
Terrible business -- Don’t pay for flight/booking insurance – this doesn’t cover anything. Expedia will not work with you
I am a Gold status Expedia user and today I booked a trip that included a 7 night stay at a hotel in Berlin. The Expedia agent lied to me about the hotel's cancellation policy, about the location of the hotel (said it was 10 minutes from the conference that I am going to when it is actually one hour away) and about the Expedia consumer rating (he said it was "Wonderful" when it is 3 notches below that. I called back to Expedia less than one hour later and waited on the phone through an agent, a supervisor and finally some other higher "escalation" to be told, "there is nothing that we can do for you". The hotel reservation is for March 2018! Every person I spoke with said, "don't worry I am going to help you". Beware of this company, their Gold status is garbage and they only care about getting your money. Once they have it they could care less about the customer.