I booked a flight to Europe and two separate hotels in Europe through Expedia. Now, I cannot access my trip details on their website. When I try to contact customer support, the site says that is not working either. When you spend upwards of $5K with a company, you should at least be able to access their online support. I am now very concerned about my trip. I don't think I will use Expedia again.
I booked a travel through Expedia to travel internationally. I was traveling with a 2yr old child and when I called Expedia to resolve and issue for me with the airline regarding car seats they were of no help. Firstly they kept me waiting for half hour before I could talk to someone and then once I got to someone they could not help me and hung up on me. This is ridiculous that this kind of customer service is been provided in an era where there are so many choices. This was shameful behavior on part of this vendor
I booked flights for 3 adults for March 1-31, 2018. There is no where on the expedia site to select seats, or select a pet travel option, and so I went to the airlines directly. American Airlines was simple, Super simple. Next, return flight. Key West to Fort Lauderdale on Silver Airway.. One call, no sweat... Then Jet Blue from Fort Lauderdale to Detroit. Since we did not originate a flight with Jet Blue, they would not approve a pet, and suggested that I call Expedia and ask for a separate confirmation number (sounded simple). 2 hours later, after 3 levels of representatives and supervisors, I was told that they could not help me. They told me the same thing that I told them 2 hours before about Jet Blue. I will NEVER use expedia again. I ended up booking direct with Jet Blue, got a seat, approved my dog, on the same flight.
On Dec. 5, I was going to book 8 tickets with Expedia for.$2194.00. When I went to book them, a message appeared saying that the price had gone up almost $500 dollars. It had a button if I wanted to continue booking. I did not. At the same time, I got a message from my bank that Expedia had debited my bank account for $1321. I contacted Expedia immediately. I started a chat and also, had a call back time that was over an hour. I was told that it showed that I had not booked. They were sorry for my inconvenience and that the money would be back in my account in 3 days. They said I could call my bank. I told them it was after hours. I wanted the money back immediately. Their taking my money illegally without me booking caused me to have overdrafts with my bank. It is over 24 hours and Expedia has still not corrected the situation. They need to cover my overdraft fees also. It still shows on their website that the trip was never booked.
Never again!! Expedia's Travel Protection is a scam! I lost thousands of dollars in airline tickets because I trusted them. There's no such thing as a Travel Protection by this company. I spent 8 hours on the phone with their call center in India and ended up with hearing laughter between the agent who spoke with me and her manager. Never again!!!
I purchased an airline ticket on line from ***. I complained first to the Son Affinity that provides the insurance for cancellation. I was unable to receive a refund as my reason was not one of the acceptable ones. I will explain later. I was told to contact Expedia to see if they would credit me so I could purchase another flight. However, I was told nothing could be done and to contact ***.
I contacted *** to see if I could get a credit. I was informed that *** could not give me a credit.
When purchasing the ticket on line, there was a special price. That is not in dispute. However, the deceit was it did not tell you what the departure and arrival time. I feel this constitutes fraud.
I was told by *** that I could cancel the flight. However, they would have not refunded my money and I would be out the $312.00 I paid. So either way, I would have lost had I cancelled the flight.
I spoke with several people from *** who provides the cancellation insurance. Then spoke with a person at Expedia. I then spoke with 2 people at *** which included a supervisor to no avail.
Expedia and *** practices are deceitful and constitute fraud.
So now I have to fly to Dallas on Christmas without transportation and no place to stay. This was to be a happy occasion due my nephew getting married
I canceled a flight reservation within the allowed time limit for cancelation to receive a full refund (within 24 hours). Refund was suppose to be posted to my bank in 9 business days. 14 business days later I checked with my bank and the refund was not posted. I contacted Expedia and customer service rep on the phone told me that the refund was never posted even though the flight has been canceled. She told me that she is processing the refund and that I should receive it between 9 days to 2 billing cycles. I almost lost $1800 if I hadn't followed up with my bank to check on this. Consumers beware! I always thought refunds are automatic, not the case with Expedia!
I was always booking flight tickets from expedia online. This is my last time I am doing business with you guys. Your policy is unfair. How could you tell I am not able to refund on same day after I booked my ticket. I booked 12.30 AM Mountain time and you guys looking after British Columbia time..!!! I booked 12.30 AM because I knew I could cancel/change my flight on same day. Thats all!!! Bye for your business never come back to you guys. Good luck. You have worst customer service in this world.
I booked a room at a resort with the Expedia app. During every aspect of the booking, I selected an upgraded room. During every aspect of the booking, my reservation showed I was booking an upgraded room. When I received the email confirmation of my booking, the room was listed as a standard room. I called Expedia immediately to fix their error. The first person I spoke with actually chuckled when I explained what happened. Then he put me on hold while he allegedly called the resort to fix it. When he got back on the line with me, he told me he couldn't reach anyone at the resort because it was a weekend. That didn't make sense to me, but he promised someone on their "back end team" would contact the resort and resolve the issue and I'd hear back in 24 to 48 hours. After 72 hours with no word from Expedia, I contacted them again via email. I exchanged several emails over the next few weeks with Expedia and not only did they fail to correct their error, but they never acknowledged their culpability in the error. They insisted I picked the wrong room when I made the reservation. I researched the trip for months before booking and researched the price with the upgraded room EVERY time. I know what I booked and I know what their price was listed as for that room. The error was not mine. I eventually gave up dealing with Expedia (that's what they count on) because I was getting nowhere. They said I could upgrade to the room I wanted for an additional cost (several hundred dollars). I contacted the resort directly. They couldn't fix Expedia's error without Expedia contacting them (which Expedia never did). I eventually paid to upgrade the room, but not to Expedia. I upgraded directly with the resort (for less than the price Expedia quoted me for the upgrade) and will never book anything with Expedia or their partners ever again. I used Expedia for years and take several trips every year, but will not use Expedia again. They do not care about customer service and they are ripping people off. As soon as they have your money, they're done with you and they count on people just giving up if there's a problem. They make it impossible to resolve an issue. It's beyond my comprehension that they have an A plus rating with the Revdex.com with a 98% negative review rating. That makes NO sense at all. I have advised my friends and family not to use Expedia or any of their partners for their travel needs.
Expedia erroneously confirmed a reservation for me at a fully booked hotel. They offered to find me another hotel and compensate me 185.00 due to it being their error. They found another hotel that cost 196.00 and asked if they could charge me the difference. (11.00). When I got my credit card statement it was charged 139.00 and 11.00 for the room. I called them to ask about the 139.00 charge and they changed their whole story about the compensation. They totally scammed me.
I want to warn others, who maybe going on the Expedia website, looking for flights from Lima to Cusco. Expedia has LCPERU has a listed provider, and the airline has a history of bad service, poor quality aircraft, and indifference to their clients. I warned Expedia about how bad of an experience we had, and advised to remove them from their vendor list to save other unsuspecting travelers. I was mocked and scoffed that airlines get delayed all the time. This was so much more than just being delayed, we felt we had been scammed.
airline changed return flight on an existing ticket. Expedia asked to contact to discuss changed option. Talked 4 times , wasted 6.5 hours over phone - no solution or confirmation of the return flight. the response- "we are waiting for the response from the airline" - for 3.5 weeks waiting for an email. the [international] trip is in a week and I still don't have a confirmed ticket.
I bought an airline ticket from expedia for a trip to Portugal in July. Within the 24 hour cancelation window, I cancelled the ticket. This process was laborious because the online cancellation did not work and I had to call customer service. They then had to cancel both legs of my flight separately. They said because it was within the 24 hour period, my credit card would likely not be charged. I was charged for the flight, but it was never credited back. In October, as I hadn't received the credit, I called expedia again. They reported that they would not refund the ticket, that I would have to go through my credit card company. I contacted my credit card to dispute the charge and they are working to reverse the charges. I felt like there were a lot of hoops to jump through to cancel the flight and that although it is allowed, expedia is putting up barriers to doing so. The same thing happened with a flight I had booked on ***- which expedia owns- so I think it isn't a fluke, but company policy.
I've been trying to book a trip for about 2 weeks. They advertise 1 price and then increase it right before you make a payment. I've called in several times and they say the same thing they don't know if or when the "real" price will be reflected. I've tried switching hotels and flights and they always increase the price at the payment screen. #Shady.
After multiple attempts on the website to book a flight each time telling me to try again at a later time I was never able to book a flight and multiple hold charges in the thousands of dollar range were posted to my credit card. Customer service told me it was a problem with my card. I tried a different card and the same thing happened. I contact my credit card company who stated they approved all transactions and it was not an issue on their end. I was disconnected/calls not returned multiple times after hours on hold with expedia. The supervisor was unable to resolve the issue and continued to tell me it was not an issue with their system. They were not able to book a flight for me. I will actively encourage others to not use their services.
The following is my response to the corresponding email from Expedia listed at the bottom:
Re: Requested Email: Hotel Billing and Refunds - Itin: *** - ***]
People
*** <***
***
***
Message body
***...
I am not pleased with this response regarding this issue. In my initial contact with your customer service staff, they confirm that I made only one reservation through Expedia for one room at the Grant's Pass Travelodge for the evening of August 20, 2017. I received only one e-mail on July 20, 2017, from Expedia confirming this reservation. On August 17, 2017, I checked my American Express account and saw two transaction for $89.03 from Travelodge. I concluded that they arrantly processed my reservation twice and I would resolve the issue when got to the motel. When I arrived on the evening of the 20th, the evening manager informed me that there were two reservations in my name from Expedia. I retrieved the confirmation e-mail on my phone and showed her the information I had. She stated that she would call Expedia to resolve this issue, and that I should expect call from them to verify I was aware of this situation. No call was received. At no time did the Travelodge staff advise me to contact Expedia. The following morning upon my check out, I requested a copy of my portfolio and was told they could not provide this to me at that time.
I filed a dispute for this transaction with American Express. The Travelodge response to that claim was I failed to cancel this mystery reservation within 24 hours of arrival. I found that to be interesting considering they charged my card 72 hours prior to my arrival. This is very interesting and suspicious as they have provided two different narratives and timelines as to their cancellation policy, yet they charged my card will in advance of either established transaction thresholds.
I am having a difficult time understanding how a second reservation generated by your company without my acknowledgement now becomes my responsibility. All electronic transactions leave a digital fingerprint, therefore, it should be relatively easy to determine origins of this mystery reservation. But based on these findings, it would appear that Expedia has no interest in accepting or determining the culpability of this fraudulent incident. It is very apparent that your company is more concerned with the relationships they foster with the merchants rather than the consumers using your product.
Please remove me from all your e-mail advertising feeds.
Ty
Dear Ty,
We have advocated your case with Grants Pass Travelodge and were advised that you were informed at the time of check-in that there were two reservations under your name. Moreover, they also advised you to call Expedia to cancel one of the reservations but nothing was done. Due to this, they have denied your request of refund.
Thank you for choosing Expedia.
Belinda
Expedia Customer Service Team
Booked a hotel 4 months in advance through Expedia and 2 days before received an email stating everything was confirmed. Contacted Hotel to confirm, hotel advised they have no reservation.
I book a car rental from Kansas to ORD. I found one car for myself online for 52$ including all charges online. Since I was on call with Expedia I had them book it. Expedia booked my drop off location as Kansas instead of ORD. I was the one charged for dropping off at ORD. They say that it was my mistake. I would highly recommend people not to go with Expedia since they are not trustworthy and transparent.
I used to be a happy customer but then just before I was to book another hotel, they downgraded my membership to +silver and removed all my accumulated points.
Customer support said I should contact expedia UK but I never signed up for UK site. Not happy.
Had a trip planned and had to cancel an we got a $1200 credit voucher. After 2 1/2 hours they say using the $1200 credit voucher I would still have to pay $1600 - so $2800 to book a total flight cost for 2 round trip tickets that cost $600 total if I book myself through airline. I yelled at them that I am through this is over - keep the $1200 and I will never use Expedia again in my life and I hung up.
I booked a flight to Europe and two separate hotels in Europe through Expedia. Now, I cannot access my trip details on their website. When I try to contact customer support, the site says that is not working either. When you spend upwards of $5K with a company, you should at least be able to access their online support. I am now very concerned about my trip. I don't think I will use Expedia again.
I booked a travel through Expedia to travel internationally. I was traveling with a 2yr old child and when I called Expedia to resolve and issue for me with the airline regarding car seats they were of no help. Firstly they kept me waiting for half hour before I could talk to someone and then once I got to someone they could not help me and hung up on me. This is ridiculous that this kind of customer service is been provided in an era where there are so many choices. This was shameful behavior on part of this vendor
I booked flights for 3 adults for March 1-31, 2018. There is no where on the expedia site to select seats, or select a pet travel option, and so I went to the airlines directly. American Airlines was simple, Super simple. Next, return flight. Key West to Fort Lauderdale on Silver Airway.. One call, no sweat... Then Jet Blue from Fort Lauderdale to Detroit. Since we did not originate a flight with Jet Blue, they would not approve a pet, and suggested that I call Expedia and ask for a separate confirmation number (sounded simple). 2 hours later, after 3 levels of representatives and supervisors, I was told that they could not help me. They told me the same thing that I told them 2 hours before about Jet Blue. I will NEVER use expedia again. I ended up booking direct with Jet Blue, got a seat, approved my dog, on the same flight.
On Dec. 5, I was going to book 8 tickets with Expedia for.$2194.00. When I went to book them, a message appeared saying that the price had gone up almost $500 dollars. It had a button if I wanted to continue booking. I did not. At the same time, I got a message from my bank that Expedia had debited my bank account for $1321. I contacted Expedia immediately. I started a chat and also, had a call back time that was over an hour. I was told that it showed that I had not booked. They were sorry for my inconvenience and that the money would be back in my account in 3 days. They said I could call my bank. I told them it was after hours. I wanted the money back immediately. Their taking my money illegally without me booking caused me to have overdrafts with my bank. It is over 24 hours and Expedia has still not corrected the situation. They need to cover my overdraft fees also. It still shows on their website that the trip was never booked.
Never again!! Expedia's Travel Protection is a scam! I lost thousands of dollars in airline tickets because I trusted them. There's no such thing as a Travel Protection by this company. I spent 8 hours on the phone with their call center in India and ended up with hearing laughter between the agent who spoke with me and her manager. Never again!!!
I purchased an airline ticket on line from ***. I complained first to the Son Affinity that provides the insurance for cancellation. I was unable to receive a refund as my reason was not one of the acceptable ones. I will explain later. I was told to contact Expedia to see if they would credit me so I could purchase another flight. However, I was told nothing could be done and to contact ***.
I contacted *** to see if I could get a credit. I was informed that *** could not give me a credit.
When purchasing the ticket on line, there was a special price. That is not in dispute. However, the deceit was it did not tell you what the departure and arrival time. I feel this constitutes fraud.
I was told by *** that I could cancel the flight. However, they would have not refunded my money and I would be out the $312.00 I paid. So either way, I would have lost had I cancelled the flight.
I spoke with several people from *** who provides the cancellation insurance. Then spoke with a person at Expedia. I then spoke with 2 people at *** which included a supervisor to no avail.
Expedia and *** practices are deceitful and constitute fraud.
So now I have to fly to Dallas on Christmas without transportation and no place to stay. This was to be a happy occasion due my nephew getting married
I canceled a flight reservation within the allowed time limit for cancelation to receive a full refund (within 24 hours). Refund was suppose to be posted to my bank in 9 business days. 14 business days later I checked with my bank and the refund was not posted. I contacted Expedia and customer service rep on the phone told me that the refund was never posted even though the flight has been canceled. She told me that she is processing the refund and that I should receive it between 9 days to 2 billing cycles. I almost lost $1800 if I hadn't followed up with my bank to check on this. Consumers beware! I always thought refunds are automatic, not the case with Expedia!
I was always booking flight tickets from expedia online. This is my last time I am doing business with you guys. Your policy is unfair. How could you tell I am not able to refund on same day after I booked my ticket. I booked 12.30 AM Mountain time and you guys looking after British Columbia time..!!! I booked 12.30 AM because I knew I could cancel/change my flight on same day. Thats all!!! Bye for your business never come back to you guys. Good luck. You have worst customer service in this world.
I booked a room at a resort with the Expedia app. During every aspect of the booking, I selected an upgraded room. During every aspect of the booking, my reservation showed I was booking an upgraded room. When I received the email confirmation of my booking, the room was listed as a standard room. I called Expedia immediately to fix their error. The first person I spoke with actually chuckled when I explained what happened. Then he put me on hold while he allegedly called the resort to fix it. When he got back on the line with me, he told me he couldn't reach anyone at the resort because it was a weekend. That didn't make sense to me, but he promised someone on their "back end team" would contact the resort and resolve the issue and I'd hear back in 24 to 48 hours. After 72 hours with no word from Expedia, I contacted them again via email. I exchanged several emails over the next few weeks with Expedia and not only did they fail to correct their error, but they never acknowledged their culpability in the error. They insisted I picked the wrong room when I made the reservation. I researched the trip for months before booking and researched the price with the upgraded room EVERY time. I know what I booked and I know what their price was listed as for that room. The error was not mine. I eventually gave up dealing with Expedia (that's what they count on) because I was getting nowhere. They said I could upgrade to the room I wanted for an additional cost (several hundred dollars). I contacted the resort directly. They couldn't fix Expedia's error without Expedia contacting them (which Expedia never did). I eventually paid to upgrade the room, but not to Expedia. I upgraded directly with the resort (for less than the price Expedia quoted me for the upgrade) and will never book anything with Expedia or their partners ever again. I used Expedia for years and take several trips every year, but will not use Expedia again. They do not care about customer service and they are ripping people off. As soon as they have your money, they're done with you and they count on people just giving up if there's a problem. They make it impossible to resolve an issue. It's beyond my comprehension that they have an A plus rating with the Revdex.com with a 98% negative review rating. That makes NO sense at all. I have advised my friends and family not to use Expedia or any of their partners for their travel needs.
Expedia erroneously confirmed a reservation for me at a fully booked hotel. They offered to find me another hotel and compensate me 185.00 due to it being their error. They found another hotel that cost 196.00 and asked if they could charge me the difference. (11.00). When I got my credit card statement it was charged 139.00 and 11.00 for the room. I called them to ask about the 139.00 charge and they changed their whole story about the compensation. They totally scammed me.
I want to warn others, who maybe going on the Expedia website, looking for flights from Lima to Cusco. Expedia has LCPERU has a listed provider, and the airline has a history of bad service, poor quality aircraft, and indifference to their clients. I warned Expedia about how bad of an experience we had, and advised to remove them from their vendor list to save other unsuspecting travelers. I was mocked and scoffed that airlines get delayed all the time. This was so much more than just being delayed, we felt we had been scammed.
airline changed return flight on an existing ticket. Expedia asked to contact to discuss changed option. Talked 4 times , wasted 6.5 hours over phone - no solution or confirmation of the return flight. the response- "we are waiting for the response from the airline" - for 3.5 weeks waiting for an email. the [international] trip is in a week and I still don't have a confirmed ticket.
I bought an airline ticket from expedia for a trip to Portugal in July. Within the 24 hour cancelation window, I cancelled the ticket. This process was laborious because the online cancellation did not work and I had to call customer service. They then had to cancel both legs of my flight separately. They said because it was within the 24 hour period, my credit card would likely not be charged. I was charged for the flight, but it was never credited back. In October, as I hadn't received the credit, I called expedia again. They reported that they would not refund the ticket, that I would have to go through my credit card company. I contacted my credit card to dispute the charge and they are working to reverse the charges. I felt like there were a lot of hoops to jump through to cancel the flight and that although it is allowed, expedia is putting up barriers to doing so. The same thing happened with a flight I had booked on ***- which expedia owns- so I think it isn't a fluke, but company policy.
I've been trying to book a trip for about 2 weeks. They advertise 1 price and then increase it right before you make a payment. I've called in several times and they say the same thing they don't know if or when the "real" price will be reflected. I've tried switching hotels and flights and they always increase the price at the payment screen. #Shady.
After multiple attempts on the website to book a flight each time telling me to try again at a later time I was never able to book a flight and multiple hold charges in the thousands of dollar range were posted to my credit card. Customer service told me it was a problem with my card. I tried a different card and the same thing happened. I contact my credit card company who stated they approved all transactions and it was not an issue on their end. I was disconnected/calls not returned multiple times after hours on hold with expedia. The supervisor was unable to resolve the issue and continued to tell me it was not an issue with their system. They were not able to book a flight for me. I will actively encourage others to not use their services.
The following is my response to the corresponding email from Expedia listed at the bottom:
Re: Requested Email: Hotel Billing and Refunds - Itin: *** - ***]
People
*** <***
***
***
Message body
***...
I am not pleased with this response regarding this issue. In my initial contact with your customer service staff, they confirm that I made only one reservation through Expedia for one room at the Grant's Pass Travelodge for the evening of August 20, 2017. I received only one e-mail on July 20, 2017, from Expedia confirming this reservation. On August 17, 2017, I checked my American Express account and saw two transaction for $89.03 from Travelodge. I concluded that they arrantly processed my reservation twice and I would resolve the issue when got to the motel. When I arrived on the evening of the 20th, the evening manager informed me that there were two reservations in my name from Expedia. I retrieved the confirmation e-mail on my phone and showed her the information I had. She stated that she would call Expedia to resolve this issue, and that I should expect call from them to verify I was aware of this situation. No call was received. At no time did the Travelodge staff advise me to contact Expedia. The following morning upon my check out, I requested a copy of my portfolio and was told they could not provide this to me at that time.
I filed a dispute for this transaction with American Express. The Travelodge response to that claim was I failed to cancel this mystery reservation within 24 hours of arrival. I found that to be interesting considering they charged my card 72 hours prior to my arrival. This is very interesting and suspicious as they have provided two different narratives and timelines as to their cancellation policy, yet they charged my card will in advance of either established transaction thresholds.
I am having a difficult time understanding how a second reservation generated by your company without my acknowledgement now becomes my responsibility. All electronic transactions leave a digital fingerprint, therefore, it should be relatively easy to determine origins of this mystery reservation. But based on these findings, it would appear that Expedia has no interest in accepting or determining the culpability of this fraudulent incident. It is very apparent that your company is more concerned with the relationships they foster with the merchants rather than the consumers using your product.
Please remove me from all your e-mail advertising feeds.
Ty
Dear Ty,
We have advocated your case with Grants Pass Travelodge and were advised that you were informed at the time of check-in that there were two reservations under your name. Moreover, they also advised you to call Expedia to cancel one of the reservations but nothing was done. Due to this, they have denied your request of refund.
Thank you for choosing Expedia.
Belinda
Expedia Customer Service Team
Booked a hotel 4 months in advance through Expedia and 2 days before received an email stating everything was confirmed. Contacted Hotel to confirm, hotel advised they have no reservation.
I book a car rental from Kansas to ORD. I found one car for myself online for 52$ including all charges online. Since I was on call with Expedia I had them book it. Expedia booked my drop off location as Kansas instead of ORD. I was the one charged for dropping off at ORD. They say that it was my mistake. I would highly recommend people not to go with Expedia since they are not trustworthy and transparent.
I used to be a happy customer but then just before I was to book another hotel, they downgraded my membership to +silver and removed all my accumulated points.
Customer support said I should contact expedia UK but I never signed up for UK site. Not happy.
Had a trip planned and had to cancel an we got a $1200 credit voucher. After 2 1/2 hours they say using the $1200 credit voucher I would still have to pay $1600 - so $2800 to book a total flight cost for 2 round trip tickets that cost $600 total if I book myself through airline. I yelled at them that I am through this is over - keep the $1200 and I will never use Expedia again in my life and I hung up.