Experian Consumer Services

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.This is [redacted] Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I do accept the financial compensation proposed by the company, but their method of repayment through my credit card is unacceptableI canceled the credit card that they have on file, so I would not be able to receive funds through the accountThey will need to send me a check rather than put money on a debit card that no longer is in serviceIf they agree to send a check, I will be satisfied with the resolutionMailing address is [redacted] *** Regards, [redacted]

[Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolv your company if fraud and should not be in businessI’m not the only person you do this tooThanks for the back but who pays for all the lost time I missed from work trying to reach out to your company? Your a joke!!! Horrible business practices

Please see previous response

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM Our records indicate that you enrolled with Experian Credit TrackerSM on April 20, 2015, and followed by a request to cancel the membership on May 8, A welcome email notification was sent to the email address you provided at the time of enrollment Also in reviewing your customer file it appears you purchased and viewed your bureau credit report on April 20, At enrollment, you entered your personal information and credit card numberAfter enrollment the following disclosure is displayed on the bureau credit report order PAYMENT INFORMATION Note: Your credit card will be charged $once your identity has been confirmed and your report is ready to viewIf, for any reason, we are unable to provide you with this report, we will not charge your credit cardPlease note this transaction is non-refundable At the time of cancellation, a courtesy refund of $was issued for the bureau credit report At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellenceWe feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure at sign up: IMPORTANT INFORMATION: When you order your $Credit Report & FICO(R) Score, you will begin your day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge Customer satisfaction is our priority, as a courtesy we have issued a refund of $on May 14, for the membership feePlease allow - business days for these funds to process to your credit card accountIt is also important to note that this refund should appear on your next credit card statement We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below This is a generic response to canceling the automatically-signed-up-for $credit tracking program when in fact I was on the site to get my $credit report My issue is not the credit tracking service, but rather the automatic sign up process that is deceptive and they need to change their practices Tell them to keep their $ Regards, [redacted] ***

Thank you for informing us of your recent experience with [redacted] TotalWe understand how upsetting a potential credit card fraud situation can be [redacted] , ***(“***”) is an affiliated company of Experian(R), the credit reporting agency, and in that capacity provides consumers with credit monitoring services and internet access to their personal credit reports Our records indicate that a complimentary Experian(R) credit report and score, along with a trial membership in [redacted] Total, was ordered on May 1, 2015, utilizing a [redacted] card with the last four digits Since the complimentary trial membership was not cancelled in accordance with the published terms of our offer, the card provided was charged our monthly membership fee on May 10, Additionally, our records show that you contacted [redacted] on August 15, 2015, and stated that you are the holder of the [redacted] card, did not open the account in question and believed that the order was fraudulently placed with us by a third party utilizing your [redacted] cardIn response, [redacted] cancelled the membership and issued a refund of $to your [redacted] card Since you believe that the order was fraudulently placed with us by a third party, we encourage you to file a police report and to watch your accounts carefully in the event of other fraudulent use Customer satisfaction is our priority, as a courtesy we have issued a refund of $on August 18, Please allow - business days for these funds to process to your credit card accountIt is also important to note that this refund should appear on your next credit card statement It is unfortunate that you had such an adverse experience while dealing with [redacted] , [redacted] vigilantly strives to provide the highest standards of customer care and satisfactionAdditionally, the statements ascribed to our customer service representative are not in accordance with our policies; we will be addressing these allegations directly with the representative, and will take the appropriate steps to prevent a reoccurrence of such events We appreciate the time you took to send us your comments and suggestionsWe value the input from our customers, and assure you we will give serious consideration to the issues you presented to usIt is through information provided by customers such as you that we are able to improve our products and memberships We hope the above information is helpful to you in considering this matter

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved.I'm personally satisfied with the refund promised but I still think the company should not rely on fine print to establish an auto payment with a customer Regards, [redacted]

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSMOur records indicate that you enrolled with Experian Credit TrackerSM on December 2, 2014, and followed by a request to cancel the membership on January 7, Customer satisfaction is our priority, as a courtesy we have issued a refund of $on January 9, Please allow 7-business days for these funds to process to your credit card account It is also important to note that this refund may not be reflected on your credit card statement for 1-billing cyclesAt this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering process Our website displays the following disclosure at sign up: Important information: When you order your $Credit Report & FICO® Score, you will begin your 7-day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without chargePlease be advised that the price disclosed when you subscribed was $We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding Experian CreditWorksSM Our records indicate that a membership with Experian CreditWorksSM was ordered on February 12, The membership was not cancelled; consequently, in accordance with the published terms of our offer, the credit card provided was charged our monthly membership fee on March 12, A welcome email notification was sent to the email address provided at the time of enrollmentPer your request, the paid benefits of the membership will end, effective April 12, On March 23, 2017, your financial institution accepted fees on your behalf in the amount of $At this time we would like to express our regret that your experience with Experian CreditWorksSM may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering processOur website describes the offer and the order form details the terms and conditions of the offer, including the introductory price of $for the first month and continued billing of $for each month thereafter unless and until the customer notifies us of their wish to cancelThe customer agrees to these terms when submitting their order.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.Our records indicate that you enrolled with Experian Credit TrackerSM on October 21, 2014, and followed by a request to cancel the membership on December 05, A welcome email notification was sent to the email address you provided at the time of enrollment.Customer satisfaction is our priority, as a courtesy we have issued a refund of $on December 8, Please allow 7-business days for these funds to process to your credit card account It is also important to note that this refund may not be reflected on your credit card statement for 1-billing cycles.At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure at sign up:IMPORTANT INFORMATION:When you order your $Credit Report & FREE Score, you will begin your 7-day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without chargeWe strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian CreditWorksSM Our records indicate that you enrolled with Experian CreditWorksSM on April 7, 2016, and followed by a request to cancel the membership on April 20, A Welcome email notification was sent to the email address you provided at the time of enrollment Customer satisfaction is our priority, as a courtesy we have issued a refund of $24.95, plus sales tax of $1.56, for a total of $ 26.51on April 22, Please allow - business days for these funds to process to your credit card accountIt is also important to note that this refund should appear on your next credit card statement At this time we would like to express our regret that your experience with Experian CreditWorksSM may not have met your expectation or our standard of excellenceWe feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure on our product landing Important information: When you order your $Credit Report & FICO® Score, you will begin your 7-day trial membership in Experian CreditWorksSMIf you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge We apologize for any misunderstanding or inconvenienceAs a consumer you are indeed entitled to receive a free individual credit report from the credit reporting companies under the Fair Credit Reporting Act, dependent on certain requirements, or under the FACTA lawsTo submit a request under the FCRA via Experian, please call 1-888-397-For reports requested under the auspices of FACTA, please go to www.annualcreditreport.com However, ConsumerInfo.com is not a credit bureau, and our online credit reports are premium products requiring the applicable fee listed on each respective order form We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM Our records indicate that you enrolled with Experian Credit TrackerSM on July 6, 2015, and followed by a request to cancel the membership on July 20, Email notifications were sent to the email address you provided at the time of enrollment Customer satisfaction is our priority, as a courtesy we have issued a refund of $on July 21, Please allow - business days for these funds to process to your credit card accountIt is also important to note that this refund should appear on your next credit card statement At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellenceWe feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure on our product landing Important information: When you order your $Credit Report & FICO® Score, you will begin your 7-day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.Our records indicate that you enrolled with Experian Credit TrackerSM on April 6, 2015, and followed by a request to cancel the membership on April 15, Email notifications were sent to the email address you provided at the time of enrollment.Customer satisfaction is our priority, as a courtesy we have issued a refund of $on April 23, Please allow - business days for these funds to process to your credit card account It is also important to note that this refund should appear on your next credit card statement.At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering process Our website displays the following disclosure at sign up:IMPORTANT INFORMATION: When you order your $Credit Report & FICO® Score, you will begin your 7-day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge.We appreciate the time you took to send us your comments and suggestions We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us It is through information provided by customers such as you that we are able to improve our products and memberships.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM Our records indicate that you enrolled with Experian Credit TrackerSM on August 10, 2015, and followed by a request to cancel the membership on August 21, Customer satisfaction is our priority, as a courtesy we have issued a refund of $plus $sales tax for a total of $on August 22, Please allow - business days for these funds to process to your credit card accountIt is also important to note that this refund should appear on your next credit card statement At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellenceWe feel it is important to keep the consumer informed regarding the ordering processOur website displays following disclosure on the payment page before your order was submitted and your credit card was charged: PAYMENT INFORMATION When you order your $Credit Report and FICO Score here, you will begin your 7-day trial membership in Experian Credit TrackerSMYou may cancel your trial membership at any time within days without chargeIf you decide not to cancel, your membership will continue and you will be billed for just $plus $sales tax for a total of $23.32/month for each month that you continue your membershipYou may cancel your membership and stop the monthly billing by contacting us at any time; however you will not be eligible for a pro-rated refund of your current month's paid membership fee Under Federal law, you have the right to receive a free copy of your credit report once every months from each of the three nationwide consumer reporting companiesTo request your free annual report under that law, you must go to [redacted] We apologize for any inconvenience or misunderstanding [redacted] and Experian Credit Tracker? are not affiliated with the annual free credit report program It is unfortunate that you had such an adverse experience while dealing with Experian Credit Tracker?, we vigilantly strive to provide the highest standards of customer care and satisfactionWe hope that we have addressed your area of concern to your expectation

Thank you for your recent request to remove your personal information from our files Unfortunately, we are not able to delete your entire online account and profile at this time We are legally obligated to retain records of requests for credit reports from the credit reporting agencies, to verify permissible purpose under the Fair Credit Reporting Act In addition, pursuant to federal regulatory requirements, we must retain a customer’s core account information (including any-and-all records of customer complaints pertaining to such account) Of course, we realize the sensitive nature of this information, and maintain this data with great care for security and respect for your privacyThank you for your understanding in this matter

Thank you for informing us of your recent experience with FreeCreditReport.com(R)We pride ourselves on providing an excellent customer experience, and vigilantly strive to provide the highest standards of customer care and satisfaction Our records indicate that on December 6, you ordered an Experian(R) credit report from FreeCreditReport.com(R) which enrolls you into the 7-day trial of our monitoring productThis was followed by a request to cancel the membership on December 16, 2014.We feel it is important to keep the consumer informed regarding the ordering process, so our website displays the following disclosure at sign up:IMPORTANT INFORMATION:When you order your $Credit Report and FREE Score here, you will begin your 7-day trial membership in freecreditreport.comIf you don't cancel your membership within the 7-day trial period**, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without chargeClick here to access your free annual credit report available under federal lawAlso in reviewing your customer file it appears you purchased and viewed your bureau credit report and score on December 6, At time of purchase, the following disclosure is displayed on the bureau credit report order PAYMENT INFORMATION: When you click the “Get All Scores & All Reports” button, your credit card on file will be charged $once your identity has been confirmed and your report is ready to viewIf, for any reason, we are unable to provide you with this report, we will not charge your credit cardPlease note this transaction is nonrefundable.Customer satisfaction is our priority, and as a courtesy we have issued a refund of $in monthly membership fees and $for the bureau credit report and score, for a total of $on December 17, Please allow 7-business days for these funds to process to your credit card account It is also important to note that this refund may not be reflected on your credit card statement for 1-billing cycles.We appreciate the time you took to send us your comments and suggestions We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us It is through information provided by customers such as you that we are able to improve our products and memberships We hope the above information is helpful to you in considering this matter

Thank you for the opportunity to respond to your concerns regarding your membership with Experian Credit TrackerSM.Our records indicate that you enrolled with Experian Credit TrackerSM on August 19, In response to this complaint, your membership was canceled, effective October 28, 2017.We apologize for any inconvenience our hold times caused you We appreciate the time you took to send us your comments and will take this feedback into consideration as we continue to improve We hope the above information is helpful to you in considering this matter