Experian Consumer Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Thank you for writing and expressing your concern regarding your membership with Freecreditreport.com(R)
Our records indicate that a complimentary Experian credit score along with a trial membership in Freecreditreport.com(R) was ordered on July 13, utilizing a Discover with the last four
digits Since the complimentary trial membership was not cancelled in accordance with the published terms of our offer, the card provided was charged our monthly membership fee on July 20,
Our records indicate you contacted us to cancel the membership on August 8, 2014,the membership in question was not canceledThen you contacted us again on September 24, to have the membership canceled at that time, there was a refund issued for $plus $sales tax for a total of $
Customer satisfaction is our priority, we have issued an additional refund of $plus $sales tax, making your total refund $Please allow 7-business days for these funds to process to your credit card accountIt is also important to note that this refund may not be reflected on your credit card statement for 1-billing cycles
A confirmation of cancelation email was sent to the email address you provided at the time of enrollment
At this time we would like to express our regret that your experience with Freecreditreport.com(R) may not have met your expectation or our standard of excellence
We hope the above information is helpful to you in considering this matter

Thank you for informing us of your recent experience with Experian Credit TrackerSM. We understand how upsetting a potential credit card fraud situation can be***, Inc(“***”) is an affiliated company of Experian(R), the credit reporting agency, and in that capacity
provides consumers with credit monitoring services and internet access to their personal credit reportsOur records indicate that a complimentary Experian(R) credit report and score, along with a trial membership in Experian Credit TrackerSM, was ordered on June 28, 2015, utilizing a *** card with the last four digits ***. Since the complimentary trial membership was not cancelled in accordance with the published terms of our offer, the card provided was charged our monthly membership fee on July 6, and on or about the 6th of each subsequent monthAdditionally, our records further indicate that you contacted us via email on August 9, 2015, requested the membership to be cancelled and stated you did not open the account in questionIn response, *** cancelled the membershipSince you believe that the order was fraudulently placed with us by a third party, we encourage you to file a police report and to watch your accounts carefully in the event of other fraudulent useCustomer satisfaction is our priority, as a courtesy we have issued a refund of $on August 13, 2015. Please allow - business days for these funds to process to your credit card account. It is also important to note that this refund should appear on your next credit card statementWe hope the above information is helpful to you in considering this matter

We are sorry to read of your dissatisfaction with our responseIn an effort to outline our binding policy position on the matter, we can advise the following: At this juncture, we are unable to delete your requested information from our customer database because we are obliged by both company policies and regulatory requirements to retain records documenting that our delivery of credit information to you is proper and in accordance with the Fair Credit Reporting Act and other applicable lawsOf course, as we realize the sensitive nature of this information, we maintain this data with great care for security and respect for the customer's privacyWe do understand and acknowledge your frustrationHowever, we trust that this explanation has gone some way to clarifying our policies and position on this matter

Thank you for writing and expressing your concern regarding your membership with Experian CreditWorksSM Our records indicate that you ordered a one dollar credit report along with a trial membership on May 8, The membership was not cancelled; consequently, in accordance with the
published terms of our offer, the credit card provided was charged our monthly membership fee on May 26, A welcome email notification was sent to the email address you provided at the time of enrollment Per your request, your paid benefits ended, effective May 26, You now to have access to your Experian(R) credit report and FICO(R) Score once every days, at no charge to you. Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to discontinueThe consumer agrees to these terms when submitting their order. We have, as a courtesy, issued a refund totaling $on May 30, Please allow - business days for these funds to process to the credit card account.At this time we would like to express our regret that your experience with Experian CreditWorksSM may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure on our product landing page:IMPORTANT INFORMATIONWhen you order your $Credit report and FICO(R) Score 8, you will begin your 7-day trial membership in Experian CreditWorksSMIf you don’t cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may easily cancel your trial membership online anytime within the trial period without charge.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSMOur records indicate that you enrolled with us on June 28, 2007, and followed by a request to cancel the membership on February 14, 2018. Customer satisfaction is our priority, as a
courtesy we have issued a refund of $on February 20, 2018. Please allow - business days for these funds to process to your credit card account. Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to cancel. The customer agrees to these terms when submitting their orderWe apologize for any inconvenience our hold times caused you We appreciate the time you took to send us your comments and will take this feedback into consideration as we continue to improveTell us why here

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.Our records indicate that you enrolled with Experian Credit TrackerSM on February 26, 2015, and followed by a request to cancel the membership on March 8, A welcome email notification
was sent to the email address you provided at the time of enrollment
Customer satisfaction is our priority, as a courtesy we have issued a refund of $on March 11, Please allow - business days for these funds to process to your credit card accountIt is also important to note that this refund should appear on your next credit card statement
At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellenceWe feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure at sign up:
IMPORTANT INFORMATION:
When you order your $Credit Report & FICO(R) Score, you will begin your day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without chargeClick Here to get your free annual credit report available under federal law
We wish to emphasize that for the duration of the membership we provided a number of benefits available to you at any time through our website, including, but not limited to, unlimited access to your credit report, as well as credit monitoring alerts which were updated daily
We appreciate the time you took to send us your comments and suggestionsWe value the input from our customers, and assure you we will give serious consideration to the issues you presented to usIt is through information provided by customers such as you that we are able to improve our products and memberships
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

We appreciate your feedback and have noted your concernsAfter conducting an additional review, our decision remains the samePlease refer to our previous response where we provided a 6-month refund in the amount of $

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSMOur records indicate that you enrolled with Experian Credit TrackerSM on March 22, 2016, and followed by a request to cancel the membership with this complaint. We have set your paid
benefits to cancel on November 21, after the time is completed that you have already paid. There will be no further billingWe apologize for any inconvenience our hold times caused you We appreciate the time you took to send us your comments and will take this feedback into consideration as we continue to improveAt this time, we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence. Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to cancel. The customer agrees to these terms when submitting their orderWe strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.Our records indicate that you enrolled with Experian Credit TrackerSM on July 2, 2015, and followed by a request to cancel the membership on September 3, Customer satisfaction is
our priority, as a courtesy we have issued a refund of $on September 10, Please allow - business days for these funds to process to your credit card account It is also important to note that this refund should appear on your next credit card statement.At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering processWe provide the following disclosure on the payment page before your order was submitted and your credit card was charged:PAYMENT INFORMATIONWhen you order your Credit Report and FICO Score here, you will begin your membership in Experian Credit TrackerSMYour credit card will be charged an introductory rate of $for the first month of your membershipAfter the first month, you will be charged $for each month you continue your membershipIf you are not satisfied, you can cancel by contacting us at any time to discontinue the membership and stop the monthly billing; however, you will not be eligible for a pro-rated refund of your current month’s paid membership fee.We appreciate the time you took to send us your comments and suggestions We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us It is through information provided by customers such as you that we are able to improve our products and memberships.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for expressing your concerns regarding Freecreditreport.com(R)
We appreciate the time you took to send us your comments and suggestions. We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us. It is through
information provided by customers such as you that we are able to improve our products and memberships
At this time we would like to express our regret that your experience with Freecreditreport.com(R) may not have met your expectation or our standard of excellence. We feel it is important to keep the consumer informed regarding the ordering process. The below disclosure is displayed on the main page:
IMPORTANT INFORMATION
When you order your $Credit Report and FREE Score here, you will begin your 7-day trial membership in freecreditreport.comIf you don't cancel your membership within the 7-day trial period**, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without chargeClick here to access your free annual credit report available under federal law
We apologize for any inconvenience or misunderstanding

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I have confirmed that the credit promised was processed to my account
Regards,
*** ***

Thank you for writing and expressing your concern regarding your membership with Freecreditreport.com(R)
Our records indicate that you enrolled with Freecreditreport.com(R) on June 15, 2014, and followed by a request to cancel the membership on September 30, At the time of Cancellation, a
one month courtesy refund was issued for $
Customer satisfaction is our priority, as a courtesy we have issued a refund of $on October 1, 2014, for a total refund of $51.96. Please allow 7-business days for these funds to process to your credit card account. It is also important to note that this refund may not be reflected on your credit card statement for 1-billing cycles
At this time we would like to express our regret that your experience with Freecreditreport.com(R) may not have met your expectation or our standard of excellence. We feel it is important to keep the consumer informed regarding the ordering process. The below disclosure is displayed on the main page:
IMPORTANT INFORMATION
When you order your $Credit Report and FREE Score here, you will begin your 7-day trial membership in freecreditreport.comIf you don't cancel your membership within the 7-day trial period**, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without chargeClick here to access your free annual credit report available under federal law
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for informing us of your recent experience with Freecreditreport.com(R)Freecreditreport.com(R) prides itself on providing an excellent customer experience, and vigilantly strives to provide the highest standards of customer care and satisfaction
Our website describes each of our
offers and each respective order form details the terms and conditions of the order, including prices and billingThe consumer agrees to these terms when submitting his/her order
Our records indicate that you enrolled with Freecreditreport.com(R) on July 16, 2008, and followed by a request to cancel the membership on September 30,
Customer satisfaction is our priority, as a courtesy we have issued a refund of $Please allow 7-business days for these funds to process to your credit card accountIt is also important to note that this refund may not be reflected on your credit card statement for 1-billing cycles
*IMPORTANT INFORMATION
When you order your $Credit Report and FREE Score here, you will begin your day trial membership in freecreditreport.comIf you don't cancel your membership within the day trial period, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without chargeClick here to access your free annual credit report available under federal law
We appreciate the time you took to send us your comments and suggestionsWe value the input from our customers, and assure you we will give serious consideration to the issues you presented to usIt is through information provided by customers such as you that we are able to improve our products and memberships
We hope the above information is helpful to you in considering this matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[I would first like to clarify thisMy problem is with the company ExperianNot with the sub company/organization creditreport.comAs you can see from the attached documentI was charged starting in the month of FebuaryNot the month of April, as Experian claimsFurthermore, I searched relentlessly through my email accountThere was not a single email from Experian, prior to me contacting them to cancel the subscriptionI would like to also add in order for me to access this Experian accountWhich had been given with the service they signed me up forI had to call Experian and give them my email to send me a password for my accountIf you go through their databaseIt will show I never even used the accountPrimarily because I didn't even know it existedI still want them to do as I previously requested.]
Regards,
*** ***

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM
Our records indicate that you enrolled with Experian Credit TrackerSM on September 18, 2014, and followed by a request to cancel the membership on September 26, 2014. A welcome email
notification was sent to the email address you provided at the time of enrollment
Customer satisfaction is our priority, as a courtesy we have issued a refund of $on September 27, 2014. Please allow 7-business days for these funds to process to your credit card account. It is also important to note that this refund may not be reflected on your credit card statement for 1-billing cycles
At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence. We feel it is important to keep the consumer informed regarding the ordering process. The below disclosure is displayed on the main page:
Important information:
When you order your $Credit Report & FREE Score, you will begin your 7-day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian CreditWorksSM Plus Our records indicate that you ordered a one-dollar credit report along with a trial membership on August 8, 2017. The membership was not cancelled; consequently, in
accordance with the published terms of our offer, the credit card provided was charged our monthly membership fee on August 18, and on or about the 18th of each month followingA welcome email notification was sent to the email address you provided at the time of enrollmentPer your request, your paid benefits ended March 29, It is important to note that in addition to our Customer Care center and mobile application, Experian CreditWorksSM members have the option of cancelling their membership conveniently online We wish to emphasize that for the duration of your membership we provided a number of benefits, which were available to you at any time through our website, including, but not limited to, unlimited access to your credit reports, as well as daily monitoring of your credit report. Our records also indicate that you accessed more than reports and received more than alerts/dark web scan results during your time with us Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to discontinueThe consumer agrees to these terms when submitting their order We have, as a courtesy, issued a refund totaling $on March 29, 2018. Please allow - business days for these funds to process to the credit card account We apologize for any inconvenience our hold times caused you We appreciate the time you took to send us your comments and will take this feedback into consideration as we continue to improve

Thank you for bringing your concerns to our attention regarding the accounts opened by *** ***
Our records indicate that *** *** signed up for credit monitoring on two of our websites: *** and ***We do not have any record of him requesting
cancellation prior to being charged for the membershipsTherefore, in accordance with the published terms of our offer, the credit card provided was charged the monthly membership fee of $on August 20, for *** and $on March 26, for ***A welcome email notification was sent to the email address he provided at the time of enrollment for each membership
*** offers a Free 7-day trial membership to our credit monitoring product
*** offers a $1(dollar)-7-day trial membership to our credit monitoring product
The terms and conditions for these offers are posted prominently in several places on the website including on our order forms
Our records also show you contacted us on April 30, 2015, and both memberships were cancelled
As a courtesy, we have issued a refund of months of the monthly membership fees for a total of $for *** and a total of $for ***Please allow - business days for these funds to process to your credit card accountIt is also important to note that these refunds should appear on your next credit card statement
We appreciate the time you took to send us your comments and suggestionsWe value the input from our customers, and assure you we will give serious consideration to the issues you presented to usIt is through information provided by customers such as you that we are able to improve our products and memberships
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for expressing your concerns.After doing a detailed search with the information you provided, we were unable to locate the referenced chargesIn order to locate the account for your son, we are in need of additional information. We would appreciate if you can provide us with
the following:aFull credit card number being billedbBank statement indicating card being billedPlease fax any supporting documents to: *** *** ATTN: Consumer Relations Group (Complaint ID: ***)Or, you can mail to: ** *** ***
*** ** ***Our customers are very important to us and we look forward to hearing from you with the information requested above

We appreciate your feedback and have noted your concernsAfter conducting an additional review, we state the following;
In your complaint you stated that the number provided on the welcome email did not allow you to speak to a representativeWe have tested the number in question (1-866-974-6943), and can confirm that it is working as intended
In regard to your request for extension of the membership, The ProtectMyID.com(R) product is working as intended, we must respectfully decline your request for an extension of the membership
We wish to emphasize that for the duration of the membership we provide a number of benefits that include credit monitoring alerts which were updated daily
We do apologize for any inconvenience or misunderstandingHowever, we trust that this explanation has gone some way to clarifying our policies and procedures on this matter