Experian Consumer Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The amount of money Experian is offering as a "so-called" courtesy is unacceptable; I am asking them for good will actions from them; I am asking that they acknowledge their wrong doing and re-turn the monies they fradulently and illegally took from unauthorized by me from my account. I am including to you the bank statements of 2011-having highlighted their withdrawals and you will see where there some months they withdrew funds twice in one month; you will also note where the withdrawal changed from $to $and back to $24.95. I have consulted and received legal advise regarding and was told to try to resolve the issue out of court and have determined after writing a letter to Experian there was no resolving this issue on their part so I am filing a claim. I have so informed Experian who will be receiving a certified letter of the process also I am aware that I am also entitled to the interest and principle incurred during the time of the first withdrawal until the last payment taken in August 2014; however, please know that Experian did deposit $into my account approximately two or three days as I spoke with them regarding these illegal withdrawals. They requested bank statements of which I provided......Now looking at my bank statements, please know and note where ever you see member privileges, a withdrawal of $was taken from my account to cover Experian illegal withdrawals and also their illegal withdrawals also caused my home and auto insurance payments to be less and also resulted in an additonal fee of $and the list goes on. I hardly think that these people dare indulge themselves to thinking that a one time payment of $will cover all of what they stole........the interest, the overdraft fees, the withdrawal fees, the principal accured from until 2014....... Experian owes me well up into the thousands of dollars.......their mistake cost me a good rating with my credit union and is so recorded making any loans I applied for during this time interest rate extremely high for me and some resulted in being denied due to poor banking practices.........I want them to return my money and I will settle for $17,or whatever amount determined by my banking statements and for those of and out of court and no less and I demand that restitution be made by October 15,
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Thank you,Funds refunded
*** ** ***
Thank you,Funds refunded*** ** ***

Thank you for the opportunity to clarify the $charged on July 31, At enrollment, you entered your personal information and credit card numberThe product that you ordered was a bureau credit report and scoreThis product is not included with the membership and is always advertised as
for feeThe price for this product and the accompanying scores that you ordered were listed in two places on the order formWe do not normally refund these purchases as they are delivered instantly online at the time of orderAs a courtesy, we have issued a full refund of the purchase price, an amount totaling $Please allow - business days for these funds to process to your credit card accountWe strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian CreditWorksSM Our records indicate that you ordered a one dollar credit report along with a trial membership on April 21, The membership was not cancelled; consequently, in accordance with
the published terms of our offer, the credit card provided was charged our monthly membership fee on April 29, A welcome email notification was sent to the email address you provided at the time of enrollment Per your request, your paid benefits will cease, effective May 29, You will continue to have access to your Experian(R) credit report and FICO(R) Score once every days, at no charge to you. Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to discontinueThe consumer agrees to these terms when submitting their order. We have, as a courtesy, issued a refund totaling $on May 22, Please allow - business days for these funds to process to the credit card account.At this time we would like to express our regret that your experience with Experian CreditWorksSM may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure on our product landing page:IMPORTANT INFORMATIONWhen you order your $Credit report and FICO(R) Score 8, you will begin your 7-day trial membership in Experian CreditWorksSMIf you don’t cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may easily cancel your trial membership online anytime within the trial period without charge.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with FreeCreditReport.com(R).Our records indicate that you enrolled with FreeCreditReport.com(R) on December 19, 2014, and followed by a request to cancel the membership on January 28, We do not
have any record of you requesting cancellation prior to being charged for the membership fee.Customer satisfaction is our priority, as a courtesy we have issued a refund of $on January 29, 2015. Please allow 3-business days for these funds to process to your credit card account. It is also important to note that this refund should appear on your next credit card statement.In regards to your request for reimbursement of the bank/credit card fees, our policy states that we are not responsible for any credit card fees, overdraft charges or bank fees if your account contains insufficient funds. Since your credit card company/bank has assessed this fee, we recommend that you contact them as it relates to this matter. At this time we would like to express our regret that your experience with FreeCreditReport.com(R) may not have met your expectation or our standard of excellence. We feel it is important to keep the consumer informed regarding the ordering process. Our website displays the following disclosure at sign up:IMPORTANT INFORMATION: When you order your $Credit Report and FREE Score here, you will begin your 7-day trial membership in freecreditreport.comIf you don't cancel your membership within the 7-day trial period**, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without chargePlease be advised that the price disclosed when you subscribed was $19.99.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with CreditCheck(R) Total.Our records indicate that you enrolled with CreditCheck(R) Total on March 7, Our records further indicate that on March 18, 2017, you contacted us and agreed to keep your membership
active and a discounted rate was applied for the next months Please note that at the end of the month period the membership will resume the non-discounted monthly rate of $ On March 18, 2017, a prorated courtesy refund was issued in the amount of $14.98.Our records also indicate that you are enrolled in our free credit monitoring membership, Experian CreditWorksSM Basic. On March 23, 2017, our representative reached out to you via phone and left a voicemail with her contact information Please feel free to reach out if any additional assistance is needed. We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and accept its decision to refund me However, no extra premium service should be buried in the Terms and Conditions when you sign up for something else They do not even describe what this service is when you unexpectedly sign up for it until they send you an email after the fact In addition, the only way to call to cancel is through a phone number, and apparently only can get refunded through third parties like the Revdex.com This kind of practice is archaic and along the lines of the old, infamous online *** *** that used to loop you into a monthly payment and gave you flack if you wanted to call and cancel It is 2015, and transparency would go a long way with your customers Thank you kindly for the resolution,
*** ***

Thank you for the opportunity to address your concerns regarding your membership with Experian CreditWorksSM
ConsumerInfo.com(R), Inc(“CIC”) and its product Experian CreditWorksSM is an affiliated company of Experian(R), the credit reporting agency, and in that capacity offers a variety of
credit monitoring products that include online access to consumers’ personal credit reports and scores
Our records indicate that you initially enrolled in Experian CreditWorksSM Basic on September 7, On March 27, 2017, you upgraded your membership to a paid Experian CreditWorksSM membershipOn March 31, you called in and your paid membership was cancelled
Additionally, our records indicate that you reenrolled in a paid Experian CreditWorksSM membership which has been discounted to $per month, from the monthly fee of $per month (plus any applicable sales tax)
On April 18, 2017, our representative contacted you in response to your complaintThe representative discussed the issue with you and provided you with his direct contact information for further contact regarding this issue
We apologize for any inconvenience or misunderstanding and we trust that this explanation has gone some way to clarifying our standpoint on this matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I called multiple times before the day trial ended and was advised that my account could not be located and I would not be charged for the services.On November 3rd I contacted customer service who advised my membership would be cancelled and I would e issued a full refund of I have contacted customer service several times since the first contact on November and was assured I would receive a full refund of I have not received the refund and on my last call November I was advised the company was experiencing clerical errors and to allow an additional 3-business days to receive my refund of I refund of I not acceptable since I have been promised a full refund of by the customer representatives at your companyI except a refund of the amount promised which is ]
Regards,
*** ***

Thank you for informing us of your recent experience with Experian IdentityWorksSM Premium. Our records indicate that a Experian(R) credit report and score, along with a trial membership in Experian IdentityWorksSM Premium, was ordered on July 04, Since the complimentary trial
membership was not cancelled in accordance with the published terms of our offer, the card provided was charged our monthly membership fee on August 04, and on or around the 4th of each subsequent monthAdditionally, in response to your Revdex.com complaint, the membership was immediately cancelled on March 8, Customer satisfaction is our priority, as a courtesy we have issued a refund of $on March 8, 2018. Please allow - business days for these funds to process to your credit card account. We apologize for any inconvenience our hold times caused you. We appreciate the time you took to send us your comments and will take this feedback into consideration as we continue to improveWe hope the above information is helpful to you in considering this matter

Thank you for informing us of your recent experience with ***We understand how upsetting a potential credit card fraud situation can be***(R), Inc(“CIC”) is an affiliated company of Experian(R), the credit reporting agency, and in that capacity provides consumers
with credit monitoring services and internet access to their personal credit reportsOur records indicate that a complimentary bureau credit report and scores along with a $7- day trial membership was ordered with *** on March 22, utilizing an American Express with the last four digits of 71004. Additionally, our records show that you contacted CIC on March 27, 2015, and stated that you are the holder of the American Express, did not open the account in question and believed that the order was fraudulently placed with us by a third party utilizing your American Express. In response, CIC cancelled the membershipSince you believe that the order was fraudulently placed with us by a third party, we encourage you to file a police report and to watch your accounts carefully in the event of other fraudulent useCustomer satisfaction is our priority, as a courtesy we have issued a refund of $on March 30, 2015. Please allow - business days for these funds to process to your credit card account. It is also important to note that this refund should appear on your next credit card statementAdditionally, the statements ascribed to our customer service representative are not in accordance with our policies; we will be addressing these allegations directly with the representative, and will take the appropriate steps to prevent a reoccurrence of such eventsWe appreciate the time you took to send us your comments and suggestions. We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us. It is through information provided by customers such as you that we are able to improve our products and membershipsWe hope the above information is helpful to you in considering this matter

Thank you for expressing your concerns regarding Experian CreditWorksSM BasicOur records indicate that you ordered a membership with Experian CreditWorksSM Basic on September 08, 2016. This membership was free of charge and offered a free copy of your Experian(R) report every daysPer
your request, your free membership has been canceled, effective December 19, Furthermore, after doing a detailed search with the information you provided, we were unable to locate the charges expressed in your complaint. In order to locate the charges, we are in need of additional information. We would appreciate if you can provide us with the following: a. Full credit card numbers being billed b. Bank statement indicating card being billed Please fax any supporting documents to: (885) 829-ATTN: Experian Consumer Affairs (Complaint ID: ***) Or, you can mail to: PO Box Allen, TX Our customers are very important to us and we look forward to hearing from you with the information requested abovePlease note there are several websites that offer similar products, and in many cases, customers often discover, after reviewing their billing statement, or the web site where they enrolled, that the product is actually offered by a different companyThank you for your understanding and cooperation

Thank you for writing and expressing your concern regarding your membership with CreditCheck(R) Total.Our records indicate that you enrolled with CreditCheck(R) Total on February 6, 2018. On March 1, 2018, the membership was canceled. We apologize for any inconvenience our hold
times caused you. We appreciate the time you took to send us your comments and will take this feedback into consideration as we continue to improve. Customer satisfaction is our priority, as a courtesy we have issued a refund of $on March 8, 2018. Please allow - business days for these funds to process to your credit card account. We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for expressing your concerns regarding access to your credit report.Our records indicate that you enrolled in a free Experian CreditWorksSM membership on July 30, 2016.Our records further indicate that a customer care representative contacted you on August 9, 2016, and again on August 10,
At this time you indicated that we had addressed your concerns to your satisfaction.We appreciate the time you took to send us your comments and suggestions We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us It is through information provided by customers as you that we are able to improve our products and memberships.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Freecreditreport.com(R)
Our records indicate that you enrolled with Freecreditreport.com(R) on September 4, 2014, and followed by a request to cancel the membership on September 24, We do not have any record of
you requesting cancellation prior to being charged for the membership fee
Customer satisfaction is our priority, as a courtesy we have issued a refund of $plus $sales tax for a total of $on October 1, Please allow 7-business days for these funds to process to your credit card account. It is also important to note that this refund may not be reflected on your credit card statement for 1-billing cycles
At this time we would like to express our regret that your experience with Freecreditreport.com(R) may not have met your expectation or our standard of excellence. We feel it is important to keep the consumer informed regarding the ordering process. The below disclosure is displayed on the main page:
*IMPORTANT INFORMATION
When you order your $Credit Report and FREE Score here, you will begin your 7-day trial membership in freecreditreport.com(R)If you don't cancel your membership within the 7-day trial period**, you will be billed $plus $sales tax for a total of $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge
We appreciate the time you took to send us your comments and suggestions. We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us. It is through information provided by customers such as you that we are able to improve our products and memberships
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with CreditReport.comTM
Our records indicate that you enrolled with CreditReport.comTM on February 18, 2015, and followed by a request to cancel the membership on February 28, A welcome email notification was sent to
the email address you provided at the time of enrollment
Customer satisfaction is our priority, as a courtesy we have issued a refund of $on March 9, Please allow - business days for these funds to process to your credit card accountIt is also important to note that this refund should appear on your next credit card statement
At this time we would like to express our regret that your experience with CreditReport.comTM may not have met your expectation or our standard of excellenceWe feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure at sign up:
IMPORTANT INFORMATION:
When you order your $Credit Reports and FREE Scores here, you will begin your 7-day trial membership in CreditReport.comIf you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge
Please be advised that the price disclosed when you subscribed was $
We appreciate the time you took to send us your comments and suggestionsWe value the input from our customers, and assure you we will give serious consideration to the issues you presented to usIt is through information provided by customers such as you that we are able to improve our products and memberships
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM
Our records indicate that you enrolled with Experian Credit TrackerSM on July 22, 2015, and followed by a request to cancel the membership on August 19, A welcome email notification
was sent to the email address you provided at the time of enrollment
At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellenceWe feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure on our product landing page:
IMPORTANT INFORMATION:
When you order your $Credit Report & FICO(R) Score, you will begin your day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge
The following disclosure is also displayed on the order form, where the credit card information is entered:
PAYMENT INFORMATION
When you order your $Credit Report and FICO Score here, you will begin your 7-day trial membership in Experian Credit TrackerSMYou may cancel your trial membership at any time within days without chargeIf you decide not to cancel, your membership will continue and you will be billed for just $21.95/month for each month that you continue your membershipYou may cancel your membership and stop the monthly billing by contacting us at any time; however you will not be eligible for a pro-rated refund of your current month's paid membership fee
Customer satisfaction is our priority, as a courtesy we have issued a refund of $on August 20, Please allow - business days for these funds to process to your credit card accountIt is also important to note that this refund should appear on your next credit card statement
We appreciate the time you took to send us your comments and suggestionsWe value the input from our customers, and assure you we will give serious consideration to the issues you presented to usIt is through information provided by customers such as you that we are able to improve our products and memberships
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for informing us of your recent experience with ***. We understand how upsetting a potential credit *** fraud situation can be. *** does offer a $1.00(dollar) 7-day trial membership in a monthly credit monitoring product. Our website describes
the offer in detail and the Order Form. Details along with the terms and conditions of the offer, including billing at the end of the $7-day trial and monthly thereafter unless and until the customer notifies us of their wish to cancel. This was agreed to when submitting the order. Our records indicate that you enrolled with *** on February 17, utilizing a *** *** with the last four digits ***We do not have any record of you requesting cancellation. Our records further indicate that multiple trial memberships in *** were ordered on February 17, also utilizing a *** *** with the last four digits *** If you believe that the orders were fraudulently placed with us by a third party, we encourage you to file a police report and to watch your account carefully in the event of other fraudulent use. We have cancelled the accounts in question and issued a full refund equaling $on April 10, to the credit *** on file. Please allow - business days for these funds to process to your credit *** account. It is also important to note that this refund should appear on your next credit *** statement. We hope the above information is helpful to you in considering this matter

Thank you for contacting us regarding the accounts opened at Experian *** Premium and Experian *** PremiumOur records indicate that you enrolled with Experian *** Premium and your son enrolled with Experian *** Premium on November 28,
The memberships were not cancelled within introductory/trial period. Consequently, in accordance with the published terms of our offer, the credit card provided was charged our monthly membership feesFurthermore, on February 14, 2018, your Experian *** Premium was cancelled and March 2, 2018, your sons Experian *** Premium was cancelledAdditionally on March 5, 2018, we issued a refund for At this time, we would like to express our regret that your experience with Experian *** Premium and Experian *** Premium may not have met your expectation or our standard of excellence. We feel it is important to keep our customers informed. The following is an excerpt from our Global Terms and Conditions: Your paid membership in credit monitoring is effective for the period covered by your membership fee and continues upon your payment of the monthly/annual renewal feeRenewal fees for your membership will automatically be charged, at the then current rate, to the credit card or other billing source authorized by you, on the first day of each successive membership term, until you cancel your membershipWe have as courtesy issued an additional refund of the monthly membership fees of $on March 13, 2018. Please allow - business days for these funds to process to your credit card account. We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation