Experian Consumer Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.Our records indicate that you enrolled with Experian Credit TrackerSM on August 17, 2017, and followed by a request to cancel the membership on September 27, 2017. On this date, a
one-month courtesy refund was issued to you in the amount of $24.99. Customer satisfaction is our priority, as a courtesy we have issued an additional refund of $on September 30, 2017. Please allow - business days for these funds to process to your credit card account. At this time, we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence. We feel it is important to keep the consumer informed regarding the ordering process. Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to cancel. The customer agrees to these terms when submitting their order.We apologize for any inconvenience our hold times caused you. We appreciate the time you took to send us your comments and will take this feedback into consideration as we continue to improve.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for the opportunity to respond to your concerns. Our records indicate that you enrolled with Experian Credit TrackerSM on August 14, 2016. On February 17, 2018, you contacted us and the membership was canceled. We apologize for any inconvenience our hold times caused
you. We appreciate the time you took to send us your comments and will take this feedback into consideration as we continue to improve. As a courtesy, we have issued a refund to you in the amount of $106.20. Please allow 3-business days for the funds to process to your account.We hope the above information is helpful to you in considering this matter

Thank you for contacting us regarding the account opened at Experian Credit TrackerSMExperian Credit TrackerSM does offer a $7-day trial membership in a monthly credit monitoring product. Our website describes the offer in detail and the Order FormDetails along with the terms and
conditions of the offer, including billing at the end of the $trial and monthly thereafter unless and until the customer notifies us of their wish to cancelThis was agreed to when submitting the order. Our records indicate that *** and *** *** enrolled with Experian Credit TrackerSM on January 09, The memberships were not cancelled within the 7-day $trial period. Consequently, in accordance with the published terms of our offer, the credit card provided was charged our monthly membership fee of $on January 16, 2015, for each of their accountsOn January 19, 2015, we received notification from *** *** to cancel the memberships. As a courtesy, we have issued a refund of the monthly membership fees of $43.90. Please allow - business days for these funds to process to your credit card account. It is also important to note that this refund should appear on your next credit card statementWe appreciate the time you took to send us your comments and suggestions. We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us. It is through information provided by customers such as you that we are able to improve our products and membershipsWe strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian ***. Our records indicate that you ordered a membership with Experian *** on July 10, 2017. The membership was not cancelled; consequently, in accordance with the published
terms of our offer, the credit card provided was charged our monthly membership fee on August 9, 2017, and for each following monthA welcome email notification was sent to the email address you provided at the time of enrollmentIn response to your complaint, the membership was canceled on March 16, 2018.Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to discontinueThe consumer agrees to these terms when submitting their order. We issued a refund totaling $on March 16, 2018. Please allow - business days for these funds to process to the credit card account.We apologize for any inconvenience our hold times caused you. We appreciate the time you took to send us your comments and will consider this feedback as we continue to improve. We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM
Our records indicate that you enrolled with Experian Credit TrackerSM on February 2, 2015, and followed by a request to cancel the membership on February 23,
Customer
satisfaction is our priority, as a courtesy we have issued a refund of $for the membership fee on February 26, Please allow - business days for these funds to process to your credit card accountIt is also important to note that this refund should appear on your next credit card statement
At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellenceWe feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure at sign up:
IMPORTANT INFORMATION:
When you order your $Credit Report & FICO(R) Score, you will begin your day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge
We appreciate the time you took to send us your comments and suggestionsWe value the input from our customers, and assure you we will give serious consideration to the issues you presented to usIt is through information provided by customers such as you that we are able to improve our products and memberships
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM
Our records indicate that you enrolled with Experian Credit TrackerSM on March 3, 2014, and followed by a request to cancel the membership on September 10, At that ***e a $
refund was issued
Customer satisfaction is our priority, as a courtesy we have issued a refund of $74.73, making your total refund $Please allow 7-business days for these funds to process to your credit card accountIt is also important to note that this refund may not be reflected on your credit card statement for 1-billing cycles
At this ***e we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellenceWe feel it is important to keep the consumer informed regarding the ordering processUpon date of enrollment, the following disclosure was displayed on our website:
When you order your credit report and score here, you will begin your membership in Experian Credit TrackerSMYour credit card will be charged an introductory rate of $for the first month of your membershipAfter the first month, you will be charged $for each month that you continue your membershipIf you are not satisfied, you can cancel by contacting us at any ***e to discontinue the membership and stop the monthly billing; however, you will not be eligible for a pro-rated refund of your current month's paid membership fee
We hope the above information is helpful to you in considering this matter

Thank you for writing and expressing your concern regarding your membership with Experian CreditWorksSM
Our records indicate that you ordered a credit report along with a membership on December 12, The membership was not cancelled; consequently, in accordance with the published terms of our offer, the credit card provided was charged our regular monthly membership fee on January 12, A welcome email notification was sent to the email address you provided at the time of enrollment
Our website describes the offer and the order form details the terms and conditions of the offer, including the introductory price of $(plus any applicable sales tax) for the first month and continued billing of $(plus any applicable sales tax) for each month thereafter unless and until the customer notifies us of their wish to cancelThe customer agrees to these terms when submitting their order
Our records also indicate that on January 17, 2017, you contacted us and discontinued your paid benefitsOn that date, a courtesy refund was issued in the amount of $($plus $tax)Please allow - business days for these funds to process to the credit card account
You will continue to have access to your Experian(R) credit report and FICO(R) Score once every days, at no charge to you
At this time we would like to express our regret that your experience with Experian CreditWorksSM may not have met your expectation or our standard of excellenceWe feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure on our product landing page:
Introductory price of $for your first month of access, then just $each additional monthCancel anytime if not satisfied
The following disclosure is also displayed on the order form, in close proximity to where your credit card information is entered:
PAYMENT INFORMATION
When you order your Credit Report and FICO(R) Score here, you will begin your membership in Experian CreditWorksSMYour credit card will be charged an introductory rate of $4.95, plus $sales tax for a total of $5.26, for the first month of your membershipAfter the first month, you will be charged $19.95, plus $sales tax for a total of $21.20, for each month you continue your membershipIf you are not satisfied, you can cancel by contacting us at any time to discontinue the membership and stop the monthly billing; however, you will not be eligible for a pro-rated refund of your current month's paid membership fee
We apologize for any misunderstanding or inconvenienceAs a consumer you are indeed entitled to receive a free individual credit report from the credit reporting companies under the Fair Credit Reporting Act, dependent on certain requirements, or under the FACTA lawsTo submit a request under the FCRA via Experian(R), please call 1-888-397-For reports requested under the auspices of FACTA, please go to www.annualcreditreport.com
We appreciate the time you took to send us your comments and suggestionsWe value the input from our customers, and assure you we will give serious consideration to the issues you presented to usIt is through information provided by customers such as you that we are able to improve our products and memberships
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Freecreditreport.com(R)
Our records indicate that you enrolled with Freecreditreport.com(R) on August 3, 2014, and followed by a request to cancel the membership on September 15, At that time a refund was
issued for the amount of $
Customer satisfaction is our priority, as a courtesy we have issued an additional credit for $25.98, making your total refund $Please allow 7-business days for these funds to process to your credit card accountIt is also important to note that this refund may not be reflected on your credit card statement for 1-billing cycles
At this time we would like to express our regret that your experience with Freecreditreport.com(R) may not have met your expectation or our standard of excellenceWe feel it is important to keep the consumer informed regarding the ordering processUpon date of enrollment, the following disclosure was displayed on our website:
IMPORTANT INFORMATION
When you order your $Credit Report and FREE Score here, you will begin your 7-day trial membership in freecreditreport.comIf you don't cancel your membership within the 7-day trial period**, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without chargeClick here to access your free annual credit report available under federal law
We hope the above information is helpful to you in considering this matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Thank you for writing and expressing your concern regarding your membership with Freecreditreport.com(R)
Our records indicate that you enrolled with Freecreditreport.com(R) on June 20, and followed by a request to cancel the membership on September 28, At the time of Cancellation, a
one month courtesy refund was issued for $
Customer satisfaction is our priority, as a courtesy we have issued a refund of $on October 1, 2014, for a total refund of $79.96. Please allow 7-business days for these funds to process to your credit card account. It is also important to note that this refund may not be reflected on your credit card statement for 1-billing cycles
At this time we would like to express our regret that your experience with Freecreditreport.com(R) may not have met your expectation or our standard of excellence. We feel it is important to keep the consumer informed regarding the ordering process. The below disclosure is displayed on the main page:
*IMPORTANT INFORMATION
When you order your $Credit Report and FREE Score here, you will begin your 7-day trial membership in freecreditreport.comIf you don't cancel your membership within the 7-day trial period**, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without chargeClick here to access your free annual credit report available under federal law
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for expressing your
concerns regarding www.creditscore.comTM.After doing a detailed search
with the information you provided, we were unable to locate an account in our
system that belongs to youIn order to better assist us in locating an
account, we are in need of additional
information. We would appreciate if you can provide us
with the following:A.) Full credit card number being billedB.) Bank statement indicating card being billedPlease
fax any supporting documents to: *** *** ATTN:
Consumer Relations Group (Complaint ID:***)Or, you can mail to: PO Box 2390Allen, TX 75013Our customers are very
important to us and we look forward to hearing from you with the information
requested above.Please note there are several
websites that offer similar products, and in many cases, customers often
discover, after reviewing their billing statement, or the web site where they
enrolled, that the product is actually offered by a different company.Thank you for your
understanding and cooperation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** * ***

Thank you for the opportunity to clarify the $charged at the time of your enrollment
Our records indicate that on January 15, you ordered a free Experian(R) credit report from Experian Credit TrackerSM which enrolls you into the $1, 7-day trial of our monitoring productAlso in
reviewing your customer file it appears you purchased and viewed your bureau credit report on January 15,
At enrollment, you entered your personal information and credit card numberAfter enrollment the following disclosure is displayed on the bureau credit report order page:
PAYMENT INFORMATION: When you click the “Get All Scores & All Reports” button, your credit card on file will be charged $once your identity has been confirmed and your report is ready to viewIf, for any reason, we are unable to provide you with this report, we will not charge your credit cardPlease note this transaction is nonrefundable
As a courtesy, we have issued a credit for $on January 21, When we issue a credit it takes hours to post to your financial institution, however it can take from - days for them to post the funds to your accountIt is also important to note that this refund should appear on your next credit card statement
We hope the above information is helpful to you in considering this matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[The business's only 'solution' was to reiterate contact information that is readily available on its websiteThe issue is not that I do not have contact information; the issue is that I've never been able to contact anyone via the toll free number they've providedI have waited on hold for over an hour several different times, attempting to call at different times of the day/different days, and they simply DO NOT have the staff to answer their phonesI have also contacted them via email, but the representative merely redirects me to the same process that is NOT working for meAgain, I need to (a) speak to someone using either a direct email or a direct telephone number, who then (b) can help reset my password after verifying my identity (using something OTHER than the answer to their security question)And (c) I want an extension of my time with the service, because I haven't been able to access it for several months through no fault of my own.]
Regards,
*** ***

Thank you for expressing your concerns regarding Experian Credit TrackerSM
After doing a detailed search with the information you provided, we were unable to locate an account in our system that belongs to youIn order to better assist us in locating an account, we are in need of additional
informationWe would appreciate if you can provide us with the following:
aFull credit card number being billed
bBank statement indicating card being billed
Please fax any supporting documents to: *** ***
ATTN: Consumer Relations Group (Complaint ID: ***)
Or, you can mail to:
** *** ***
*** ** ***
Our customers are very important to us and we look forward to hearing from you with the information requested above
We appreciate the time you took to send us your comments and suggestionsWe value the input from our customers, and assure you we will give serious consideration to the issues you presented to usIt is through information provided by customers such as you that we are able to improve our products and memberships
Please note there are several websites that offer similar products, and in many cases, customers often discover, after reviewing their billing statement, or the web site where they enrolled, that the product is actually offered by a different company
Thank you for your understanding and cooperation

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM
Our records indicate that you enrolled with Experian Credit TrackerSM on August 10, 2015, and followed by a request to cancel the membership on October 10, At the time of cancellation,
a one month courtesy refund was issued for $to the credit card on file
Customer satisfaction is our priority, as a courtesy we have issued an additional refund of $on October 21, Please allow - business days for these funds to process to your credit card accountIt is also important to note that this refund should appear on your next credit card statement
At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellenceWe feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure on our product landing page:
PAYMENT INFORMATION
When you order your Credit Report and FICO Score here, you will begin your membership in Experian Credit TrackerSMYour credit card will be charged an introductory rate of $for the first month of your membershipAfter the first month, you will be charged $for each month you continue your membershipIf you are not satisfied, you can cancel by contacting us at any time to discontinue the membership and stop the monthly billing; however, you will not be eligible for a pro-rated refund of your current month’s paid membership fee
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with FreeCreditReport.com(R)
Our records indicate that on January 12, you ordered a free Experian(R) credit report from FreeCreditReport.com(R) which enrolls you into the 7-day trial of our monitoring product and
followed by a request to cancel the membership on January 20, Also in reviewing your customer file it appears you purchased and viewed your bureau credit report on January 12,
At enrollment, you entered your personal information and credit card numberAfter enrollment the following disclosure is displayed on the bureau credit report order page:
PAYMENT INFORMATION: When you click the “Get All Scores & All Reports” button, your credit card on file will be charged $once your identity has been confirmed and your report is ready to viewIf, for any reason, we are unable to provide you with this report, we will not charge your credit cardPlease note this transaction is nonrefundable
We apologize for any misunderstanding or inconvenienceTo ensure your satisfaction, we have issued a refund of $and $on January 22, making your total refund $When we issue a credit it takes hours to post to your financial institution, however it can take from - days for them to post the funds to your accountIt is also important to note that this refund should appear on your next credit card statement
At this time we would like to express our regret that your experience with FreeCreditReport.com(R) may not have met your expectation or our standard of excellenceWe feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure at sign up:
*IMPORTANT INFORMATION
When you order your $Credit Report and FREE Score here, you will begin your 7-day trial membership in freecreditreport.comIf you don't cancel your membership within the 7-day trial period**, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without chargeClick here to access your free annual credit report available under federal law
In the future we recommend visiting www.annualcreditreport.com which allows consumers to request a free credit report, once every months from each of the three nationwide consumer credit reporting companies
We appreciate the time you took to send us your comments and suggestionsWe value the input from our customers, and assure you we will give serious consideration to the issues you presented to usIt is through information provided by customers such as you that we are able to improve our products and memberships
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with ***.Our records indicate that you enrolled with *** on August 1, 2013, and followed by a request to cancel the membership on May 4, 2015. At time of cancelation,
a courtesy refund of $was issued.Customer satisfaction is our priority, as a courtesy, we have issued an additional refund of $on May 11, 2015. Please allow - business days for these funds to process to your credit card account. It is also important to note that this refund should appear on your next credit card statement.At this time we would like to express our regret that your experience with *** may not have met your expectation or our standard of excellence. We feel it is important to keep the consumer informed regarding the ordering process At time of enrollment, our website displayed the following disclosure:IMPORTANT INFORMATIONWhen you order your FREE credit score here, you will begin your 7-day trial membership in ***. If you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without chargeWe strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation