Experian Consumer Services

Thank you for informing us of your recent experience with CreditScore.comTM?ConsumerInfo.com(R), Inc(“CIC”) is an affiliated company of Experian(R), the credit reporting agency, and in that capacity provides consumers with credit monitoring services and internet access to their personal credit
reports?Our records indicate that a bureau credit report and scores along with a membership in CreditScore.comTM was ordered on August 31, utilizing a Visa with the last four digits ***. Since the membership was not cancelled in accordance with the published terms of our offer, the card provided was charged our monthly membership fee?Additionally, our records show that you contacted CIC on December 09, and stated that you are the holder of the VisaIn response CIC cancelled the membership. ?We apologize for any inconvenience or misunderstanding, as a courtesy we have issued a refund of $plus $sales tax for a total of $on December 11, 2014.Please allow 7-business days for these funds to process to your credit card account. It is also important to note that this refund may not be reflected on your credit card statement for 1-billing cycles?Our product, which is intended and designed only for individual consumers to check their own credit reports, not to obtain credit reports about or on behalf of other people Whether or not he/she had their permission to access their credit histories, to do so though our service would constitute fraud?We appreciate the time you took to send us your comments and suggestions. We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us. It is through information provided by customers such as you that we are able to improve our products and memberships?We hope the above information is helpful to you in considering this matter

Thank you for writing and expressing your concern regarding your membership with Freecreditscore.comTMOur records indicate that you enrolled with Freecreditscore.comTM on January 27, 2015, and followed by a request to cancel the membership on February 12, 2015. Customer satisfaction is our
priority, as a courtesy we have issued a refund of $to the card on file on February 17, 2015. Please allow - business days for these funds to process to your credit card account. It is also important to note that this refund should appear on your next credit card statementAt this time we would like to express our regret that your experience with Freecreditscore.comTM may not have met your expectation or our standard of excellence. We feel it is important to keep the consumer informed regarding the ordering process. Our website displays the following disclosure at sign up: IMPORTANT INFORMATION: When you order your free credit score here, you will begin your 7-day trial membership in freecreditscore.comIf you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without chargeWe strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
The credit card they want to credit is closed! I would want a check made payable to *** *** mailed to *** ** *** *** *** ***
Due to the fact that they said"celina s" opened the account I would not know the terms to cancel! I also do not understand how experian would not catch this fraud when billing name and credit card info do not verify authorization! I have been charged by Experian out of my pocket as of date considering my credit card rebate the amount of $

Thank you for writing and expressing your concern regarding your membership with ***
At this time we would like to express our regret that your experience with *** may not have met your expectation or our standard of excellence
Our records indicate you have called
in to our call centers and spoke to our Fraud Resolution department on July 13, and on August 3,
We do apologize for the long hold times as our call centers are currently experiencing a high call volume
In such circumstances, *** makes every effort to accommodate consumer complaintsWe regret these situations occur even occasionally and work hard to maintain a high caliber of service making these situations the exception and not the rule
We hope that this response resolves your concerns and that you’ll give us another opportunity to help you in the futureIf you have additional questions, please don’t hesitate to contact us directly at *** or ###-###-####

Thank you for your response, it is very much appreciatedHowever, a separate account was also opened in a Visa credit card under the name *** *** (same family, different card)The total disputed charge for this account is $39.90. Please refund to this account as well.Thank you very much. Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM We have received your request to cancel your Experian Credit TrackerSM membership. Per your request, we have canceled your membership effective March 1,
We apologize for any inconvenience our hold times caused you We appreciate the time you took to send us your comments and will take this feedback into consideration as we continue to improve We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian CreditWorksSM Plus. Our records indicate that you ordered a one dollar credit report along with a trial membership on August 4, 2017. The membership was not cancelled; consequently, in accordance
with the published terms of our offer, the credit card provided was charged our monthly membership fee on August 15, and on or around the 15th of each subsequent monthA welcome email notification was sent to the email address you provided at the time of enrollmentPer your request, your benefits have ended effective October 23, Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to discontinueThe consumer agrees to these terms when submitting their orderWe have, as a courtesy, issued a refund totaling $on October 23, 2017. Please allow - business days for these funds to process to the credit card accountAt this time we would like to express our regret that your experience with Experian CreditWorksSM Plus may not have met your expectation or our standard of excellence. We feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure on our product landing page: IMPORTANT INFORMATION When you order your $Credit report and FICO(R) Score 8, you will begin your 7-day trial membership in Experian CreditWorksSMIf you don’t cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may easily cancel your trial membership online anytime within the trial period without chargeWe apologize for any inconvenience our hold times caused you. We appreciate the time you took to send us your comments and will take this feedback into consideration as we continue to improve. We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
HI Revdex.com
First, I want to sincerely thank you for your time and effort that you made on my behalf. I am impressed with the Revdex.com's dedication to an American citizen
Second: I know that Experian will "think" that I accepted the offer because I 'only wanted the money". It is a nice gesture on their partBUTthey keep saying that they are open and clear about the fact that the credit score explanation is clear to all customers. IT IS NOTNot when it is listed 2/down the terms in small print
I NOW AND FINALLY realize that the credit scores in America that we pay for are just not true numbers. I still do not understand why there is this discrepancy. It is totally illogical to me. I will share my thought w/my friends, etcso they don't fall for what I believed to be true.
I am deeply disappointed that major companies (respected) can "fudge" the truth in this way. I just like honesty. I'd like to see in big bold letters on the Credit Score Page ..saying...THIS SCORE IS JUST AN ESTIMATE OF YOUR SCORE. WE USE OUR SERVICE FOR EDUCATIONAL PURPOSES ONLY. Then I would be happy
God Bless you, and thank you, once again, for your excellent service
*** ***
*** *** ** *** *** ***
***

Thank you for writing and expressing your concern regarding your membership with CreditCheck(R) Total. We have received your request to cancel your CreditCheck(R) Total membershipWe have cancelled the membership effective December 6, At the time of cancellation, a one month courtesy
refund was issued for $Please allow - business days for these funds to process to your credit card account. We apologize for any inconvenience our hold times caused you We appreciate the time you took to send us your comments and will take this feedback into consideration as we continue to improve We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian CreditWorksSM Our records indicate that you ordered a one dollar credit report along with a trial membership on November 21, We do not have any record of you requesting cancellation prior to
being charged for the membership fee Consequently, in accordance with the published terms of our offer, the credit card provided was charged our monthly membership fee on December 16, A welcome email notification was sent to the email address you provided at the time of enrollment Per your request, your paid benefits will cease, effective December 29, You will continue to have access to your Experian(R) credit report and FICO(R) Score once every days, at no charge to you. Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to discontinueThe consumer agrees to these terms when submitting their order. We have, as a courtesy, issued a refund totaling $on December 27, Please allow - business days for these funds to process to the credit card account.At this time we would like to express our regret that your experience with Experian CreditWorksSM may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure on our product landing page:IMPORTANT INFORMATIONWhen you order your $Credit report and FICO(R) Score 8, you will begin your 7-day trial membership in Experian CreditWorksSMIf you don’t cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may easily cancel your trial membership online anytime within the trial period without charge.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Freecreditreport.com(R)
Our records indicate that you enrolled with Freecreditreport.com(R) on October 6, 2014, and followed by a request to cancel the membership on December 1, At the time of cancellation, a
one month courtesy refund was issued for $
Customer satisfaction is our priority, as a courtesy we have issued an additional refund in the amount of $on December 4, Please allow 7-business days for these funds to process to your credit card accountIt is also important to note that this refund may not be reflected on your credit card statement for 1-billing cycles
At this time we would like to express our regret that your experience with Freecreditreport.com(R) may not have met your expectation or our standard of excellenceWe feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure at sign up:
*IMPORTANT INFORMATION
When you order your $Credit Report and FREE Score here, you will begin your 7-day trial membership in freecreditreport.comIf you don't cancel your membership within the 7-day trial period**, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without chargeClick here to access your free annual credit report available under federal law
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation
I hope the above information is helpful to you in considering this matter

Thank you for writing and expressing your concern regarding your membership with Experian CreditWorksSM Plus. Our records indicate that you ordered a one-dollar credit report along with a trial membership on September 21, 2017. The membership was not cancelled; consequently, in
accordance with the published terms of our offer, the credit card provided was charged our monthly membership fee on October 2, 2017, and on or about the 2nd of each following month. A welcome email notification was sent to the email address you provided at the time of enrollmentIn response to this complaint, your membership was canceled, effective December 26, 2017. We apologize for any inconvenience our hold times caused you. We appreciate the time you took to send us your comments and will take this feedback into consideration as we continue to improve. Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to discontinueThe consumer agrees to these terms when submitting their order. We have, as a courtesy, issued a refund totaling $on December 26, 2017. Please allow - business days for these funds to process to the credit card account.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian CreditWorksSM. Our records indicate that you ordered a one dollar credit report along with a trial membership on October 10, 2016. The membership was not cancelled; consequently, in accordance with
the published terms of our offer, the credit card provided was charged our monthly membership fee on October 19, A welcome email notification was sent to the email address you provided at the time of enrollment Per your request, your paid benefits will cease, effective November 18, You will continue to have access to your Experian(R) credit report and FICO(R) Score once every days, at no charge to youOur website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to discontinue The consumer agrees to these terms when submitting their orderWe have, as a courtesy, issued a refund totaling $on October 25, 2016. Please Allow - business days for these funds to process to the credit card accountAt this time we would like to express our regret that your experience with Experian CreditWorksSM may not have met your expectation or our standard of excellence. We feel it is important to keep the consumer informed regarding the ordering process Our website displays the following disclosure on our product landing page: IMPORTANT INFORMATION When you order your $Credit report and FICO(R) Score 8, you will begin your 7-day trial membership in Experian CreditWorksSM If you don’t cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membership You may easily cancel your trial membership online anytime within the trial period without chargeThe following disclosure is also displayed on the order form, in close proximity to where your credit card information is entered: PAYMENT INFORMATION When you order your $Credit Report and FICO(R) Score here, you will begin your 7-day trial membership in Experian CreditWorksSM. You may cancel your trial membership at any time within days without charge. If you decide not to cancel, your membership will continue and you will be billed for just $for each month that you continue your membership. You may cancel your membership and stop the monthly billing by contacting us at any time; however, you will not be eligible for a pro-rated refund of your current month's paid membership feeIn the future we recommend visiting www.annualcreditreport.com which allows consumers to request a free credit report, once every months from each of the three nationwide consumer credit reporting companiesWe strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with ***
Our records indicate that you enrolled with *** on December 26, 2012, and followed by a request to cancel the membership on August 25, A refund of was
issued at the time of cancellation.
Customer satisfaction is our priority, as a courtesy we have issued an additional refund of $on September 4, 2014. Please allow 7-business days for these funds to process to your credit card account. It is also important to note that this refund may not be reflected on your credit card statement for 1-2 billing cycles
At this time we would like to express our regret that your experience with *** may not have met your expectation or our standard of excellence. We feel it is important to keep the consumer informed regarding the ordering process. The below disclosure is displayed on the main page:
IMPORTANT INFORMATION:
When you order your $Credit Reports and FREE Scores here, you will begin your 7-day trial membership in ***If you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

***.*** values every customer and takes your concerns seriouslyYour inquiry with the Revdex.com has been reviewed carefully
As requested, we have issued you a refund for your membership fees in the amount of $for months not usedPlease allow 3-business days to
process this refund which should appear on your next credit card statement
At this time we would like to express our regret that your experience with ***) may not have met your expectation or our standard of excellenceWe feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure at sign up:
Payment Information:
The credit card you select will be charged $today, and each year that you continue your membership once you submit your order belowIf you are not satisfied with our product, you can cancel by contacting us at any time and stop the billingYou will receive a refund of your full membership fee if you cancel within days of enrollmentCancelations taking place within days of your enrollment date will be eligible for a prorated refundAll cancelations taking place after days of your enrollment are not eligible for a refund
We hope that this response resolves your concerns and that you’ll give us another opportunity to help you in the futureIf you have additional questions, please don’t hesitate to contact us directly at *** or ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Experian MAY view the credit score value provided to their customers as part of a "teaching experience", but I do not believe that this is what their customers believeI still find it wrong to let their customers believe that what they are paying for is not their true and actual credit score. The educational "experience" you speak of is in the very fine print of your term. Yes, I admit that I did not read it fully. But I suspect that if you survey your customers, I would not be along. I think that any customer paying for your service re: the credit score is wrong and unjust. I agree that there is useful information on the Experian's customer page, but I believed, in all sincerity that I could trust the good name of EXPERIAN to provide me with the actual number. Why you do not, I fail to understand. Few would purchase your service, if they really KNEW that the credit score was just an estimation as part of "your educational process".
I feel that you totally misrepresent yourselves and the "service" that you give the "appearance" of providing. I consider the entire Credit Score "Business" to be wrong; unfair to customers, and, quite frankly, a lie
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** * ***

Thank you for informing us of your recent experience with Experian Credit Tracker?. We understand how upsetting a potential credit card fraud situation can be.***, Inc(“CIC”) is an affiliated company of Experian(R), the credit reporting agency, and in that capacity provides
consumers with credit monitoring services and internet access to their personal credit reports.Our records indicate that a complimentary Experian(R) credit score along with a trial membership in Experian Credit Tracker? was ordered on January 30, utilizing a *** Card with the last four digits ***.Since the complimentary trial membership was not cancelled in accordance with the published terms of our offer, the card provided was charged our monthly membership fee on March 1, 2015.Additionally, our records show that you contacted CIC on April 9, and stated that you are the holder of the *** Card, did not open the account in question and believed that the order was fraudulently placed with us by a third party utilizing your cardIn response, CIC cancelled the membership and issued a refund of $Since you believe that the order was fraudulently placed with us by a third party, we encourage you to file a police report and to watch your accounts carefully in the event of other fraudulent use.To ensure your satisfaction we have issued an additional refund of $on April 11, Please allow - business days for these funds to process to your credit card account. It is also important to note that this refund should appear on your next credit card statement.We hope the above information is helpful to you in considering this matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***I will, again, point out that Experian had no authorization to withhold ANY funds from my account. I cancelled this "membership" within the required time period and for Experian to state I did not, is simply untrue, not to mention unethical. While I appreciate Experian doing the right thing by returning the majority of my money, which you had no authorization to take in the first place, your "courtesy" of refunding the monies you did, the fact remains Experian still took an additional unauthorized $80 from my account I am not the first individual Experian has attempted to do this too. The reviews on *** for these same practices are plentiful. Please return the remaining funds withheld from my account. This matter will then be satisfactorily concludedThank you
Regards,
*** ***

I provided the membership number they sent me in email I don't know what else I can send