Experian Consumer Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Thank you for writing and expressing your concern regarding your membership with CreditCheck(R) Total. We have received your request to cancel your CreditCheck(R) Total membershipWe have cancelled the membership effective February 22, We apologize for any inconvenience our hold
times caused you We appreciate the time you took to send us your comments and will take this feedback into consideration as we continue to improve We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that although I disagree with their statements regarding the supposed content of their offering I will accept this resolutionThey do need to review the manner in which their product is offered to make sure the consumer fully understands what they are getting. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Thank you for informing us of your recent experience with Experian Credit TrackerSM. We pride ourselves on providing an excellent customer experience and vigilantly strive to provide the highest standards of customer care and satisfaction. Our records indicate that
on August 16, you ordered an Experian(R) Credit Report from our website which enrolls you into our Experian Credit TrackerSM monitoring productAlso in reviewing your customer file it appears you purchased and viewed your 3 bureau credit report on August 31, 2015. This product is not included in the trial offer and is always advertised as for a feeThe price for this product and the accompanying scores that you ordered were listed in two places on the order form.At enrollment, you entered your personal information and credit card numberAt time of log in the following disclosure is displayed on the bureau credit report order page: PAYMENT INFORMATIONNote: Your credit card will be charged $once your identity has been confirmed and your report is ready to viewIf, for any reason, we are unable to provide you with this report, we will not charge your credit cardPlease note this transaction isnon-refundableAdditionally our records indicate that you called us on August 31, and stated you unintentionally purchased the bureau credit report and would like to be refunded $ Our agent issued a refund request for you and informed you it would take 3-days for the funds to post to your account. Regretfully, a technical error occurred which prevented the refund request from processing successfullyThe technical issue has since been resolved.On September 9, you called again regarding your refund requestOn that date we reissued the refund request of $which was processed successfullyWe appreciate the time you took to send us your comments and suggestions. We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us. It is through information provided by customers such as you that we are able to improve our products and memberships.We hope the above information is helpful to you in considering this matter

Thank you for the opportunity to respond to your concerns regarding your membership with Experian Credit TrackerSM. Our records indicate that you enrolled with Experian Credit TrackerSM on June 21, 2014. On March 28, 2018, the membership was canceled and a refund was issued to you
for $24.99.We apologize for any inconvenience our hold times caused you. We appreciate the time you took to send us your comments and will consider this feedback as we continue to improve. Customer satisfaction is our priority. We issued you an additional $refund on March 31, 2018. Please allow 3-business days for the funds to process to your account.We are unable to locate your wife’s membership using the information you provided. So we may assist with her account as well, we request that she provide us with her cr or email address. She may mail us the information to Experian Consumer Affairs, ** *** *** *** *** ***, or via fax to ***.We hope the above information is helpful to you in considering this matter

Thank you for writing and expressing your concern regarding your membership with ***TM
Our records indicate that you enrolled with ***TM on November 14,2014, and followed by a request to cancel the membership on March 16, At the time of cancellation, a one month
courtesy refund was issued for $
Customer satisfaction is our priority, as a courtesy we have issued an additional refund of $on March 17, for the remaining membership feesPlease allow - business days for these funds to process to your credit card accountIt is also important to note that this refund should appear on your next credit card statement
At this time we would like to express our regret that your experience with ***TM may not have met your expectation or our standard of excellenceWe feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure at sign up:
Ongoing Services Disclosure
The monthly membership fee of $will be charged to your credit card account and your membership will continue automaticallyYou will receive email alerts whenever there is a significant change to your credit reports or scoreYou may cancel anytime
We wish to emphasize that for the duration of the membership we provided a number of benefits available to you at any time through our website, including, but not limited to, discounted access to your credit report, as well as credit monitoring alerts which were updated daily
We appreciate the time you took to send us your comments and suggestionsWe value the input from our customers, and assure you we will give serious consideration to the issues you presented to usIt is through information provided by customers such as you that we are able to improve our products and memberships
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for the opportunity to clarify the $charged
Our records indicate that on January 1, you ordered an Experian(R) credit report from Experian Credit TrackerSM which enrolls you into the 7-day trial of our monitoring productAlso in reviewing your customer file it appears you
purchased and viewed your bureau credit report on November 3,
At enrollment, you entered your personal information and credit card numberAfter enrollment the following disclosure is displayed on the bureau credit report order page:
PAYMENT INFORMATION
Note: Your credit card will be charged $once your identity has been confirmed and your report is ready to viewIf, for any reason, we are unable to provide you with this report, we will not charge your credit cardPlease note this transaction is non-refundable
We have issued a credit for $on December 22, When we issue a credit it takes hours to post to your financial institution, however it can take from - days for them to post the funds to your accountIt is also important to note that this refund should appear on your next credit card statement
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** *

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM
Our records indicate that you enrolled with Experian Credit TrackerSM on August 20, 2014, and followed by a request to cancel the membership on October 6, A welcome email notification
was sent to the email address you provided at the time of enrollment
Customer satisfaction is our priority, as a courtesy we have issued a refund of $on October 15, 2014. Please allow 7-business days for these funds to process to your credit card account. It is also important to note that this refund may not be reflected on your credit card statement for 1-billing cycles
At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence. We feel it is important to keep the consumer informed regarding the ordering process. The below disclosure is displayed on the main page:
IMPORTANT INFORMATION:
When you order your $Credit Report & FREE Score, you will begin your 7-day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge
We appreciate the time you took to send us your comments and suggestions. We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us. It is through information provided by customers such as you that we are able to improve our products and memberships
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concerns. Our records indicate that you ordered a one-dollar credit report along with a trial membership in Experian CreditWorksSM on July 11, 2016. Per your request, your paid benefits were discontinued within the trial period, and the membership
converted to our free membership, Experian CreditWorksSM Basic. In response to your complaint, the membership was canceled on March 8, 2018. Our records also indicate that an additional membership was ordered with Experian CreditWorksSM on July 11, 2016, using the same ***. The membership was not canceled; consequently, the card on file was billed our monthly membership fees on July 19, 2016, and on or about the 16th of each following month. A welcome email notification was sent to the email address provided at the time of enrollment. On August 5, 2017, the benefits of the membership were upgraded to Experian CreditWorksSM Premium, and the monthly price increased from $to $24.99. Notifications were sent regarding this change. In response to your complaint, we have canceled the additional membership, effective March 8, 2018.Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to discontinueThe consumer agrees to these terms when submitting their order. As a courtesy, we issued a refund totaling $on March 8, 2018. Please allow - business days for these funds to process to the credit card account.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

ProtectmyID.com(R) values every customer and takes your concerns seriouslyYour inquiry with the Revdex.com has been reviewed carefully To ensure your satisfaction, we have issued you a refund for your membership fees in the amount of $on January 22, to the credit
card on file. Please allow - business days for these funds to process to your credit card account. It is also important to note that this refund should appear on your next credit card statement A customer care representative called you on January 21, 2015, and assisted in creating a satisfactory resolution to the technical issueWe apologize for any inconvenience that may have occurred. We hope that this response resolves your concerns and that you’ll give us another opportunity to help you in the futureIf you have additional questions, please don’t hesitate to contact us directly at [email protected] or ###-###-####

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.Our records indicate that on April 12, you ordered a free Experian(R) credit report from Experian Credit TrackerSM which enrolls you into the 7-day trial of our monitoring product.
Also in reviewing your customer file it appears you purchased and viewed your bureau credit report on April 12, 2015.At enrollment, you entered your personal information and credit card numberAfter enrollment the following disclosure is displayed on the bureau credit report order page:PAYMENT INFORMATION: When you click the “Get All Scores & All Reports” button, your credit card on file will be charged $once your identity has been confirmed and your report is ready to viewIf, for any reason, we are unable to provide you with this report, we will not charge your credit cardPlease note this transaction is nonrefundableOur records also show you contacted us on April 16, to cancel the membershipAt the time of cancellation, a courtesy refund was issued for $to the credit card on filePlease allow - business days for these funds to process to your credit card account. It is also important to note that this refund should appear on your next credit card statement. We appreciate the time you took to send us your comments and suggestions. We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us. It is through information provided by customers such as you that we are able to improve our products and memberships. We apologize for any misunderstanding or inconvenienceWe strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM
We apologize for any inconvenience or misunderstanding; however, there was not enough identifying information present in the emails to verify or address your concerns
Each situation is
unique and can range from a consumer sending his or her request to cancel, to an incorrect email address, to unlock an account, or to another security-related situation: to address these types of issues, we must speak with the member, to maintain security of your credit information
Customer satisfaction is our priority, as a courtesy we have issued a refund of $on May 18, and canceled the membership as requestedPlease allow - business days for these funds to process to your credit card accountIt is also important to note that this refund should appear on your next credit card statement
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for the opportunity to respond to your concerns regarding your membership with CreditCheck(R) Total. Our records indicate that you enrolled with CreditCheck(R) Total on December 1, 2017. We apologize for any inconvenience you experienced while trying to cancel your
membership We appreciate the time you took to send us your comments and will consider this feedback as we continue to improve In response to your complaint, the membership was canceled on March 29, 2018. As a courtesy, we refunded $to you on March 29, 2018. Please allow 3-business days for the funds to process to your card on file. We hope the above information is helpful to you in considering this matter

Thank you for writing and expressing your concern regarding your membership with Freecreditreport.com(R).We appreciate the time you took to send us your comments and suggestions. We value the input from our customers, and assure you we will give serious consideration to the issues you
presented to us. It is through information provided by customers such as you that we are able to improve our products and membershipsWe apologize for any inconvenience, as a courtesy, we have cancelled your membership and issued a refund of $to the credit card on file on January 19, 2015. Please allow - business days for these funds to process to your credit card account. It is also important to note that this refund should appear on your next credit card statement.At this time we would like to express our regret that your experience with Freecreditreport.com(R) may not have met your expectation or our standard of excellence. We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Thank you for writing and expressing your concern regarding your membership with CreditWorksSM
Our records indicate that you ordered a one dollar credit report along with trial membershipThe membership was not cancelled; consequently, in accordance with the published terms of our offer, the
credit card provided was charged our monthly membership fee on April 15, We received notification from you, as the credit card holder, to cancel the membership on April 18,
Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to cancelThe consumer agrees to these terms when submitting their order
Our records indicate that as of April 21, 2016, the issuer of your credit card has accepted the fees, an amount totaling $We are therefore unable to refund the monies directly to you, as your credit card issuer has received the refund for youPlease contact your credit card issuer for more details regarding this matter
We apologize for any misunderstanding or inconvenienceAs a consumer you are indeed entitled to receive a free individual credit report from the credit reporting companies under the Fair Credit Reporting Act, dependent on certain requirements, or under the FACTA lawsTo submit a request under the FCRA via Experian, please call 1-888-397-For reports requested under the auspices of FACTA, please go to www.annualcreditreport.com
However, ConsumerInfo.com is not a credit bureau, and our online credit reports are premium products requiring the applicable fee listed on each respective order form
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

We appreciate your feedback and have noted your concernsAfter conducting an additional review, our decision remains the same; please refer to our previous response

Thank you for writing and expressing your concern regarding your membership with ProtectMyID.com(R)
Customer satisfaction is our priority, our representative contacted you on April 7, 2016, and assisted you with resolving the issue about obtaining a copy of your credit report
At this time
we would like to express our regret that your experience with ProtectMyID.com may not have met your expectation or our standard of excellence
We appreciate the time you took to send us your comments and suggestionsWe value the input from our customers, and assure you we will give serious consideration to the issues you presented to usIt is through information provided by customers such as you that we are able to improve our products and memberships
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I consider this complaint resolved. The reason it was not cancelled in time was because I was put endlessly on hold via their phone system, and their inability to respond to my email request in a timely manner
Regards,
*** ***