Experian Consumer Services

Thank you for writing and expressing your concern regarding your membership with Freecreditreport.com(R)
Our records indicate that you enrolled with Freecreditreport.com(R) on September 5, We do not have any record of you requesting cancellation prior to being charged for the membership
fee
Based upon this complaint, we have cancelled the membership and have issued a refund of $on September 17, Please allow 7-business days for these funds to process to your credit card account. It is also important to note that this refund may not be reflected on your credit card statement for 1-billing cycles
At this time we would like to express our regret that your experience with Freecreditreport.com(R) may not have met your expectation or our standard of excellence. We feel it is important to keep the consumer informed regarding the ordering process. The below disclosure is displayed on the main page:
*IMPORTANT INFORMATION
When you order your $Credit Report and FREE Score here, you will begin your 7-day trial membership in freecreditreport.comIf you don't cancel your membership within the 7-day trial period**, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for the opportunity to clarify the $49.95, plus sales tax of $4.00, for a total of $53.95, charged to your credit card.Our records indicate that on March 31, 2015, *** *** ordered an Experian(R) credit report and FICO Score from Experian Credit TrackerSM,
thereby enrolling him into the $(dollar), 7-day trial of our monitoring product. In reviewing his customer file it displays he purchased and viewed his bureau credit report and FICO scores on March 31, Additionally, on April 3, 2015, we received notification from you to cancel the $1.00 (dollar), 7-day trial membership as the credit card holder.At enrollment, *** *** entered his personal information and a *** ending in After enrollment the following disclosure is displayed on the bureau credit report and FICO Score order page: PAYMENT INFORMATION Note: Your credit card will be charged $plus $4.00 sales tax for a total of $once your identity has been confirmed and your report is ready to viewIf, for any reason, we are unable to provide you with this report, we will not charge your credit cardPlease note this transaction is non-refundableWe have, as a courtesy, issued a credit for $on April 3, 2015. In your complaint you stated that when the refund of the transactional fee was processed, it did not include the $sales tax. We can confirm that this is a known technical issue and we are in the process of correcting itWe sincerely apologize for any inconvenience this may have caused.It is unfortunate that you had an adverse experience while dealing with Experian Credit TrackerSM, we vigilantly strive to provide the highest standards of customer care and satisfaction.We appreciate the time you took to send us your comments and suggestions. We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us. It is through information provided by customers such as you that we are able to improve our products and memberships.We do understand and acknowledge your frustrationWe trust that this explanation has gone some way to clarifying our standpoint on this matter

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.Our records indicate that you enrolled with Experian Credit TrackerSM on February 2, 2015, and followed by a request to cancel the membership on April 11, 2015. A
welcome email notification was sent to the email address you provided at the time of enrollment.Customer satisfaction is our priority, as a courtesy we have issued a refund of $on April 18, 2015. Please allow - business days for these funds to process to your credit card account It is also important to note that this refund should appear on your next credit card statement.At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering process. Our website displays the following disclosure at sign up:IMPORTANT INFORMATION: When you order your $Credit Report & FICO(R) Score, you will begin your 7-day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without chargeClick Here to get your free annual credit report available under federal law.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me I was finally able to speak to an Experian Representative on April 10th who asked me to try enrolling in the Experian Credit tracker for $for seven days to see if this would allow me to view my credit report and this was successful I appreciate Experian refunding me the $for the first two previous but unsuccessful attempts to access my credit report on April 8th and April 9th If the refund does not appear I will try contacting Experian directly and will reopen this complaint if necessary I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Thank you for writing and expressing your concern regarding your membership with Experian Credit Tracker SM
Our records indicate that you enrolled with Experian Credit Tracker SM on July 18, 2014, and followed by a request to cancel the membership on September 11, At the time of
cancellation, a one month courtesy refund was issued for $
Customer satisfaction is our priority, as a courtesy we have issued a refund of $for a total of $on September 12, 2014. Please allow 7-business days for these funds to process to your credit card account. It is also important to note that this refund may not be reflected on your credit card statement for 1-billing cycles
At this time we would like to express our regret that your experience with Experian Credit Tracker? may not have met your expectation or our standard of excellence. We feel it is important to keep the consumer informed regarding the ordering process. The below disclosure is displayed on the main page:
Important information:
When you order your $Credit Report & FREE Score, you will begin your 7-day trial membership in Experian Credit Tracker SMIf you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for the opportunity to address your concern regarding the non-cancellation of your accountIn reviewing our records they indicate that you enrolled with ProtectMyID(R) on November 24, 2016. You contacted us on November 28, 2016, at which time the membership was set to cancel on
December 3, after your initial trial period. A cancellation confirmation email has been set to the email address on fileWe feel it is important to keep the consumer informed regarding the ordering process. Our website displays the following disclosure on the order form, in close proximity to where your credit card information is entered: Payment Information Your credit card will be charged $today, and for each month that you continue your membershipIf you are not satisfied with our product, you can cancel by contacting us at any time and stop the billingYou will receive a refund of your membership fee if you cancel within days of enrollmentYou can cancel at any time after days and stop the monthly billing; however, you will not be eligible for a pro-rated refund of your current month’s paid membership fee We apologize for any inconvenience or misunderstanding because of our site. We hope the above information is helpful to you in considering this matter

Thank you for writing and expressing your concern regarding your membership with Experian Credit
TrackerSM
Our records indicate that you enrolled with Experian Credit TrackerSM on June 16, 2015, and followed by a request to cancel the membership on June 25, A welcome email notification was sent to the email address you provided at the time of enrollment
At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellenceWe feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure on our product landing page:
IMPORTANT INFORMATION:
When you order your $Credit Report & FICO(R) Score, you will begin your day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge
Customer satisfaction is our priority, as a courtesy we have issued a refund of $on June 25, Please allow - business days for these funds to process to your credit card accountIt is also important to note that this refund should appear on your next credit card statement
We appreciate the time you took to send us your comments and suggestionsWe value the input from our customers, and assure you we will give serious consideration to the issues you presented to usIt is through information provided by customers such as you that we are able to improve our products and memberships
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Thank you for expressing your concerns regarding CreditReport.comTM
After doing a detailed search with the information provided, we were unable to locate an account in our system that belongs to youIn order to better assist us in locating an account, we are in need of additional information
We would appreciate if you can provide us with one or more of the following:
a) Full credit card number being billed
b) Membership identification number
c) Customer's Social Security Number
Please fax any supporting documents to: *** ***
ATTN: Consumer Relations Group (Complaint ID: ***)
Or, you can mail to:
** *** ***
Allen, TX
Our customers are very important to us and we look forward to hearing from you with the information requested above
Please note there are several websites that offer similar products, and in many cases, customers often discover, after reviewing their billing statement, or the web site where they enrolled, that the product is actually offered by a different company
Thank you for your understanding and cooperation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
The company stated the obvious while ignoring the obviousExperian increased my score points from to after this complaint was sent which resulted in changing my rank from "fair" to the lower end of "good." This amounts to one point over the original April score of and points less of the highest score of in July after positive reportsMy score decreased points from June to July and the only changes reported to affect my score was the removal of a collection, removal of negative remarks, and credit card debt was paid offEquifax and Transunion increased my score every time I paid off debt--in fact when I first signed up for Expieran's on-line credit monitoring all the information differed between the three agencies and now they all matchIt's ludicrous to ask me to believe my score would change for no discernable reason, decrease for no reason at will, or that changes occur following negative reports but not necessarily after positive reports, or that my score would decrease after paying off debt and removing serious delinquencies and negative remarks

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM
Our records indicate that you enrolled with Experian Credit TrackerSM on February 19, 2014, and followed by a request to cancel the membership on September 26, A welcome email
notification was sent to the email address you provided at the time of enrollment At the time of cancellation, a one month courtesy refund was issued for $
Customer satisfaction is our priority, as a courtesy we have issued an additional refund of $on October 3, 2014, providing a full refund in the amount of $ Please allow 7-business days for these funds to process to your credit card account It is also important to note that this refund may not be reflected on your credit card statement for 1-billing cycles
At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering process The below disclosure is displayed on the main page:
IMPORTANT INFORMATION: When you order your $Credit Report & FREE Score, you will begin your 7-day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

We apologize for any inconvenience, all credit reports are mailed first class US mailIf you are not receiving your mail, you may want to contact the ** *** *** as it pertains to that matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The response from Experian did not address my concernThe response from Experian referenced a payment issueI am not disputing the charge from ExperianMy complaint is that Experian will not produce an invoice for the service renderedcustomer service and the supervisor could not generate an invoice for my purchasePlease address that issue
Regards,
*** ***

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM
We apologize for any inconvenience or misunderstanding; however, there was not enough identifying information present in the emails to verify or address your concerns
Each situation is
unique and can range from a consumer sending his or her request to cancel, to an incorrect email address, to unlock an account, or to another security-related situation: to address these types of issues, we must speak with the member, to maintain security of your credit information
Customer satisfaction is our priority, as a courtesy we have issued a refund of $on May 18, and canceled the membership as requestedPlease allow - business days for these funds to process to your credit card accountIt is also important to note that this refund should appear on your next credit card statement
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concerns. Our records indicate that you ordered a one-dollar credit report along with a trial membership in Experian CreditWorksSM on July 11, 2016. Per your request, your paid benefits were discontinued within the trial period, and the membership
converted to our free membership, Experian CreditWorksSM Basic. In response to your complaint, the membership was canceled on March 8, 2018. Our records also indicate that an additional membership was ordered with Experian CreditWorksSM on July 11, 2016, using the same ***. The membership was not canceled; consequently, the card on file was billed our monthly membership fees on July 19, 2016, and on or about the 16th of each following month. A welcome email notification was sent to the email address provided at the time of enrollment. On August 5, 2017, the benefits of the membership were upgraded to Experian CreditWorksSM Premium, and the monthly price increased from $to $24.99. Notifications were sent regarding this change. In response to your complaint, we have canceled the additional membership, effective March 8, 2018.Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to discontinueThe consumer agrees to these terms when submitting their order. As a courtesy, we issued a refund totaling $on March 8, 2018. Please allow - business days for these funds to process to the credit card account.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for the opportunity to respond to your concerns regarding your membership with CreditCheck(R) Total. Our records indicate that you enrolled with CreditCheck(R) Total on December 1, 2017. We apologize for any inconvenience you experienced while trying to cancel your
membership We appreciate the time you took to send us your comments and will consider this feedback as we continue to improve In response to your complaint, the membership was canceled on March 29, 2018. As a courtesy, we refunded $to you on March 29, 2018. Please allow 3-business days for the funds to process to your card on file. We hope the above information is helpful to you in considering this matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Thank you for writing and expressing your concern regarding your membership with Freecreditreport.com(R)Our records indicate that you enrolled with Freecreditreport.com(R) on November 30, 2014, and followed by a request to cancel the membership on December 19, Customer
satisfaction is our priority, as a courtesy we have issued a refund of $plus $sales tax for a total of $on December 23, 2014. Please allow 7-business days for these funds to process to your credit card account. It is also important to note that this refund may not be reflected on your credit card statement for 1-billing cyclesAt this time we would like to express our regret that your experience with Freecreditreport.com(R) may not have met your expectation or our standard of excellence. We feel it is important to keep the consumer informed regarding the ordering process. Our website displays the following disclosure at sign up: IMPORTANT INFORMATION: When you order your $Credit Report and FREE Score here, you will begin your 7-day trial membership in freecreditreport.comIf you don't cancel your membership within the 7-day trial period**, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without chargeWe strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation