All went very well considering that the house we were selling and the house we were buying both involved Quicken! Great communication all the way thru both processes That said, would recommend having a rep in Savannah GA for us to sign remotely on purchase....Had to travel mile roundtrip (in one day, Sep 6) to sign closing docs two days early as we could not attend closing on Sep due to movers packing and loading Sep We weren't moving a couple of blocks or miles away - we were moving miles away!
From start to finish the team handled everything in a very professional mannerIf I had a question, they were there with an immediate answerThe sale of my old house and purchase of my new house were both smoothI can't thank everyone enough
Quicken made everything incredibly easy, professional, and the closing /title company we used in Maine praised themVery good experience and would certainly do it againEntire process from the day we put an offer in until we closed was less than weeks!
Quicken loans was very helpful very kind very attentive and very informative as to the questions and needs we had for our particular situationI could not imagine having a better experience as a first time home buyer
I was pleased with the processI did think it took too longI feel that QL should trust the appraisals that the people they hire to be correctI really was uncomfortable feeling that the appraiser was "our friend" or that we influenced his decision
The refinance process with Quicken Loans was faster than any other I have used in the past The representatives were all knowledgeable, courteous, professional and personable I love the efficient use of all the latest technology to speed the process, the quick ties to local service providers, e.gappraisal, closing, and the end result, a very positive experience that lets us recommend Quicken Loans to anyone
Dear Revdex.com,
I was so pleased and so impressed by my recent interaction with Quicken Loan that I felt it both necessary and obligatory to reach out to you and offer some positive feedback
Often in my business life I have noted that others and myself tend to only go to great lengths to discuss a business when we feel insulted or offendedI wanted to do just the opposite and discuss how I appreciated being treated by a true professional
Joe Mathews, (one of Quicken Loan’s Mortgage Bankers) initially answered questions, listened to my comments, approached me with patience, professional protocol, and demonstrated both ethics beyond reproach and candid discussion of my optionsHe followed through until I was completely satisfied and could no longer find a reason NOT to do business with QuickenI was so impressed with many of their team members, but Joe was the most helpful and always demonstrated a “customer is always right” attitude along with helpful advice and information along the way
I could talk endlessly about convenience of a closing at my home, about initial questioning to loan closing in days, or even about how exciting it was to know I was taking a step in the right direction for my financial future, but let me stop talking about me and start talking about Joe Mathews and Quicken! (I was a chance refinance customer translating into a year fixed conventional mortgage from a year Fixed FHA mortgage- this was the first time I had ever talked to or emailed with someone from Quicken, I just happened to reach out to them on a website, and once I began discussion with Joe, he made me aware of all the reasons why I needed to do the refi)
In this era of millennials entering the workforce, Quicken has done it RIGHTThey have communicated with and harnessed passion of their young peopleThat is the challenge presented over and over in America, and Quicken has done it in spades Their use of technology, their (obvious) training program and the excellence of their communication with customers is not only amazing, but a shining beacon of why American Workers are the best in the world and helping to make both Detroit and America Great!!
I seldom have contacted a Revdex.com, even to complain about bad treatment or wrongful fraud, but I must, in all good conscience, offer legitimate praise and request that Quicken Loan’s reputation be shown to reflect this excellent individual, Joe Mathews, and the training, skill level, & professionalism demonstrated by not only him, but all the others who were all exemplary in their performance of their tasks
Thank you so much for your time, and thank you for being available for me to provide this feedback and opinion of QuickenIf there are any questions I can answer around this email and my opinions, please do not hesitate to contact me
With warmest regards,
Richard
Richard GO'Neil
SrEstimator
DO NOT DO BUSINESS WITH QUICKEN LOANS They charged me $for an appraisal that was never done because we don't qualify When asking for a refund, they are taking their sweet time and now charging us for the credit report we have never received
Everything with Quicken Loans from the initial contact through closing was efficient, courteous, and easyEveryone we dealt with (Trevor Tuller and Leslie Jackson) to the notary public at closing were very professional, courteous and knowledgeableI will recommend Quicken Loans to everyone
Refinancing my home was an easy processEveryone was helpful, professional & responsiveVery customer focused! I liked using the myql websiteClosing couldn't have been easierThank you Quicken!
I must say this was a stressful process but worth it in the endEveryone was professional and extremely helpful throughout the entire processI have been recommending QL to everyone looking to become home ownersColleen Mckinnie made my dream a come trueMuch love and thanks to everyone at Quicken Loans!
Quicken Loans was very professional and courteous thru the whole processI would say they have the BEST app for a Mortgage LenderThey sent me a really nice personal video after my purchase to acclimate me to the next process for monthly paymentsReally top shelf!
Quicken loans did a great job with our refinanceOnly complaint is that the person sent to our home to conduct closing didn’t introduce herself, appeared to know little, didn’t explain anything; just pointed where signatures were required
Easy to work with , however they do seem to keep asking for the same information over and over again for each progression of the loan Information they readily have if the departments communicated
Their customer service and professionalism is outstandingThey are all experts at what they do, they made everything from my application till the day I closed on the house so easy and smoothThey are the most efficient mortgage company I have worked with so far
My husband and I found the people that were working on our loan to be very professional and informative throughout the whole process My husband was the main contact person with them & he says that they were great
All went very well considering that the house we were selling and the house we were buying both involved Quicken! Great communication all the way thru both processes That said, would recommend having a rep in Savannah GA for us to sign remotely on purchase....Had to travel mile roundtrip (in one day, Sep 6) to sign closing docs two days early as we could not attend closing on Sep due to movers packing and loading Sep We weren't moving a couple of blocks or miles away - we were moving miles away!
From start to finish the team handled everything in a very professional mannerIf I had a question, they were there with an immediate answerThe sale of my old house and purchase of my new house were both smoothI can't thank everyone enough
Quicken made everything incredibly easy, professional, and the closing /title company we used in Maine praised themVery good experience and would certainly do it againEntire process from the day we put an offer in until we closed was less than weeks!
Quicken loans was very helpful very kind very attentive and very informative as to the questions and needs we had for our particular situationI could not imagine having a better experience as a first time home buyer
Quicken Loans were very accommodating and understanding with our refinanceWe were very pleased with the interest rate
I was pleased with the processI did think it took too longI feel that QL should trust the appraisals that the people they hire to be correctI really was uncomfortable feeling that the appraiser was "our friend" or that we influenced his decision
The refinance process with Quicken Loans was faster than any other I have used in the past The representatives were all knowledgeable, courteous, professional and personable I love the efficient use of all the latest technology to speed the process, the quick ties to local service providers, e.gappraisal, closing, and the end result, a very positive experience that lets us recommend Quicken Loans to anyone
Dear Revdex.com,
I was so pleased and so impressed by my recent interaction with Quicken Loan that I felt it both necessary and obligatory to reach out to you and offer some positive feedback
Often in my business life I have noted that others and myself tend to only go to great lengths to discuss a business when we feel insulted or offendedI wanted to do just the opposite and discuss how I appreciated being treated by a true professional
Joe Mathews, (one of Quicken Loan’s Mortgage Bankers) initially answered questions, listened to my comments, approached me with patience, professional protocol, and demonstrated both ethics beyond reproach and candid discussion of my optionsHe followed through until I was completely satisfied and could no longer find a reason NOT to do business with QuickenI was so impressed with many of their team members, but Joe was the most helpful and always demonstrated a “customer is always right” attitude along with helpful advice and information along the way
I could talk endlessly about convenience of a closing at my home, about initial questioning to loan closing in days, or even about how exciting it was to know I was taking a step in the right direction for my financial future, but let me stop talking about me and start talking about Joe Mathews and Quicken! (I was a chance refinance customer translating into a year fixed conventional mortgage from a year Fixed FHA mortgage- this was the first time I had ever talked to or emailed with someone from Quicken, I just happened to reach out to them on a website, and once I began discussion with Joe, he made me aware of all the reasons why I needed to do the refi)
In this era of millennials entering the workforce, Quicken has done it RIGHTThey have communicated with and harnessed passion of their young peopleThat is the challenge presented over and over in America, and Quicken has done it in spades Their use of technology, their (obvious) training program and the excellence of their communication with customers is not only amazing, but a shining beacon of why American Workers are the best in the world and helping to make both Detroit and America Great!!
I seldom have contacted a Revdex.com, even to complain about bad treatment or wrongful fraud, but I must, in all good conscience, offer legitimate praise and request that Quicken Loan’s reputation be shown to reflect this excellent individual, Joe Mathews, and the training, skill level, & professionalism demonstrated by not only him, but all the others who were all exemplary in their performance of their tasks
Thank you so much for your time, and thank you for being available for me to provide this feedback and opinion of QuickenIf there are any questions I can answer around this email and my opinions, please do not hesitate to contact me
With warmest regards,
Richard
Richard GO'Neil
SrEstimator
DO NOT DO BUSINESS WITH QUICKEN LOANS They charged me $for an appraisal that was never done because we don't qualify When asking for a refund, they are taking their sweet time and now charging us for the credit report we have never received
Everything with Quicken Loans from the initial contact through closing was efficient, courteous, and easyEveryone we dealt with (Trevor Tuller and Leslie Jackson) to the notary public at closing were very professional, courteous and knowledgeableI will recommend Quicken Loans to everyone
Refinancing my home was an easy processEveryone was helpful, professional & responsiveVery customer focused! I liked using the myql websiteClosing couldn't have been easierThank you Quicken!
They’re very fast and professional
I must say this was a stressful process but worth it in the endEveryone was professional and extremely helpful throughout the entire processI have been recommending QL to everyone looking to become home ownersColleen Mckinnie made my dream a come trueMuch love and thanks to everyone at Quicken Loans!
My experience with them was great and I will recommend to friends and familyFrom start to finish I had strong support from everyone involved
Quicken Loans was very professional and courteous thru the whole processI would say they have the BEST app for a Mortgage LenderThey sent me a really nice personal video after my purchase to acclimate me to the next process for monthly paymentsReally top shelf
!
Quicken loans did a great job with our refinanceOnly complaint is that the person sent to our home to conduct closing didn’t introduce herself, appeared to know little, didn’t explain anything; just pointed where signatures were required
I had the best team working on my loan really appreciate each and everyone, especially Gene Ramin thank you
Easy to work with , however they do seem to keep asking for the same information over and over again for each progression of the loan Information they readily have if the departments communicated
Their customer service and professionalism is outstandingThey are all experts at what they do, they made everything from my application till the day I closed on the house so easy and smoothThey are the most efficient mortgage company I have worked with so far
My husband and I found the people that were working on our loan to be very professional and informative throughout the whole process My husband was the main contact person with them & he says that they were great