My wife and I had a great experience with Quicken LoansAll questions we had throughout the refinancing process were answered by a polite and curtious team of peopleThe process may have took a little time but it was well worth it
My husband and I needed a loan to purchase a house in late JanuaryWe talked to Quicken Loans and were given pre-approval and then a full loan estimate sent with an approval letter within two daysMy husband has an unusual work schedule, and only works every-other week (hours/days)Because of this schedule, he is consistently paid overtime pay which results in half of his paycheck or more each pay periodWe informed Quicken of this in the very beginning of the process and they assured us we had the loan
Over the next month, we submitted all of the forms Quicken needed, and continued to work toward closing on the houseWe paid earnest money, due diligence, had the inspections and appraisalWe were getting extremely excited as the closing date came closer and closer
However, three days before closing-- on a Friday, Quicken called to inform us that my husband could not use his over-time pay as part of his income because he had not yet been working at his place of employment for a year (only months)The underwriter was looking at the loan for the first time and saying we weren't approved, despite the fact we'd previously been told we wereThis meant that we were $short each month on our paymentsWe worked with our home insurance to get this number down to $However, Quicken would not grant us the loan without a co-signer or coming up with $of income that wasn't from my husband's overtime (which was an extra $1,a month)
We ended up losing the house, the earnest money, due diligence, and the money from inspections/the appraisalWe talked to banks, other loan agencies, and other real-estate agents and the fact that you can't use overtime unless you've had it consistently for a year seems to be pretty common knowledgeQuicken should have had an underwriter look at the loan long before days before closing, or better yet let us know that the overtime pay did not count toward our income
We ended up losing the house and all of the money up until that point due to this error on Quicken's partI gave a two star review because the last person from Quicken we were in contact with was beneficial and tried to help us resolve the issue as much as he could-- however, it was too late at that point
I was trying to do VA loan with themI went through everything they wanted me to doI had pay for appraisal, roof inspection, repairs, pest inspection, and turn in paperI still didnt get the loan that I wanted year interests they told me based on my income I should be fine initially before startingIt all changed as I got in to the process in paying $deposit for the appraisal to they couldnt do that loanIt came down to year loan, interests, and including all my credit cardsNot what I agreed on and process went in daysI decided to not to go on the loanI get screwed with all what I spent and $suppose to get back after closingI would not recommend them
I have bought and sold a number of homes over the years and I must say that this Quicken Loans mortgage was by far the quickest and smoothest loan experience I have ever hadI will probably be selling this home in a few years when my sons head out on their own and Quicken Loans will be the first people I call to get me into my next home
They were exceptional throughout the process and still areQuicken Loans is the accessible vendor I've ever worked withThey answer the phone when you call and are very knowledgeableFirst rate in every area
I have purchased many homes in the past and this was the most painless experience of them all It was less than days from start to finish! The Quicken staff were very attentive and helpful, and the on-line experience was superb I would highly recommend Quicken to my family and friends
Everything was great! They kept in contact with me on a regular basis Everyone I spoke with was very professional, courteous, and helpful If I ever decide to purchase another home or refinance I will definitely give Quicken Loans a call
This was my second loan experience with Quicken Loans, and it was exceptional like my original experience Mike Dragony and Tiara Ferguson were incredible to work with and made the overall process incredibly simple and streamlined I'd highly recommend this lender to any of my friends and associates
From my first contact with Quicken Loans, I was sure that I had made the right choice for my mortgage and process
Every person I dealt with was attentive to my questions and responded without delay
My timeline of each part of the process was clear and realistic
The financial aspects of my loan and my options were explained in detail and were easy to understand
The entire mortgage process was made to lessen any added stress on my end, and my loan closed exactly as I was promised it would!
Seamless experienceI used QL for a refinance before, so I was comfortable with the mostly paperless process and interacting via the app/webI found everyone from origination to closing to be highly available, responsive and diligent in their processes
Everyone at Quicken Loans were so friendly, well informed of the refinance process and helped us each step until completed
It was so easy, wish I had called them sooner!
All agents were well organized and polite.All my questions were answered in terms I could understandEmails kept me updated on the progress of the application and I am very satisfied with the outcome
There was nothing quick about quicken loans The person who was suppose to be assisting me could never be contacted or was never in Every time I called it went straight to voicemail
Great experience Quick and easy refi Uploaded and downloaded all docs using an app on my phone Only final docs needed wet signature, and the notary came to our house Our loan officer, Michael Kirkegaard was great Friendly, helpful and responsive Thanks!!
I used Quicken Loan to purchase my home and to do a refinance I was looking to purchase another home with my sister and because I used QL before there were no concerns in reaching out to QL for options However, this time the rep ran my credit report when I specifically told her that I would wait on that until I spoke with my sister Unknowingly she had already ran my credit report when she "verified" me on the phone; I thought she was verifying me as a customerI already know my credit report and in fact I told her what my credit score was since I monitor and verify it weekly with a credit monitoring company I called with concerns about this and right away they tell me that she informed me when she didn't, but they won't let me listen to the call and instead tell me what I said I reported it and escalated the concern about the misleading information and questions the rep Ashley asked; however, Bianca "resolution specialist" and Dylan "team leader" were very dismissive and telling me that is "the position of QL" and that nothing else will be done and stating that they are the highest level I can take this concern to I did not think that QL would be so unethical and deceptive in practice and unwilling to listen to concerns but after reading similar comments I now know they do this to other people as well As a current customer, plus referring two friends to QL that used them to purchase their homes, I expected them to listen to actually listen and find a resolution Won't use or refer this company again!
Mike Stiffler was extremely helpful getting the ball rolling on my first home mortgage loanHe answered any question or concern that I had
My wife and I had a great experience with Quicken LoansAll questions we had throughout the refinancing process were answered by a polite and curtious team of peopleThe process may have took a little time but it was well worth it
My husband and I needed a loan to purchase a house in late JanuaryWe talked to Quicken Loans and were given pre-approval and then a full loan estimate sent with an approval letter within two daysMy husband has an unusual work schedule, and only works every-other week (hours/days)Because of this schedule, he is consistently paid overtime pay which results in half of his paycheck or more each pay periodWe informed Quicken of this in the very beginning of the process and they assured us we had the loan
Over the next month, we submitted all of the forms Quicken needed, and continued to work toward closing on the houseWe paid earnest money, due diligence, had the inspections and appraisalWe were getting extremely excited as the closing date came closer and closer
However, three days before closing-- on a Friday, Quicken called to inform us that my husband could not use his over-time pay as part of his income because he had not yet been working at his place of employment for a year (only months)The underwriter was looking at the loan for the first time and saying we weren't approved, despite the fact we'd previously been told we wereThis meant that we were $short each month on our paymentsWe worked with our home insurance to get this number down to $However, Quicken would not grant us the loan without a co-signer or coming up with $of income that wasn't from my husband's overtime (which was an extra $1,a month)
We ended up losing the house, the earnest money, due diligence, and the money from inspections/the appraisalWe talked to banks, other loan agencies, and other real-estate agents and the fact that you can't use overtime unless you've had it consistently for a year seems to be pretty common knowledgeQuicken should have had an underwriter look at the loan long before days before closing, or better yet let us know that the overtime pay did not count toward our income
We ended up losing the house and all of the money up until that point due to this error on Quicken's partI gave a two star review because the last person from Quicken we were in contact with was beneficial and tried to help us resolve the issue as much as he could-- however, it was too late at that point
I was trying to do VA loan with themI went through everything they wanted me to doI had pay for appraisal, roof inspection, repairs, pest inspection, and turn in paperI still didnt get the loan that I wanted year interests they told me based on my income I should be fine initially before startingIt all changed as I got in to the process in paying $deposit for the appraisal to they couldnt do that loanIt came down to year loan, interests, and including all my credit cardsNot what I agreed on and process went in daysI decided to not to go on the loanI get screwed with all what I spent and $suppose to get back after closingI would not recommend them
They are great about keeping in contact You get different representatives throughout the loan processWe liked most of ours
This is my second transaction with Quicken Loans and I am very pleasedI recommend Quicken loans to anyone in the market of a mortgage
QL was very fast and a pleasure to work with
I have bought and sold a number of homes over the years and I must say that this Quicken Loans mortgage was by far the quickest and smoothest loan experience I have ever hadI will probably be selling this home in a few years when my sons head out on their own and Quicken Loans will be the first people I call to get me into my next home
They were exceptional throughout the process and still areQuicken Loans is the accessible vendor I've ever worked withThey answer the phone when you call and are very knowledgeableFirst rate in every area
I have purchased many homes in the past and this was the most painless experience of them all It was less than days from start to finish! The Quicken staff were very attentive and helpful, and the on-line experience was superb I would highly recommend Quicken to my family and friends
Very easy, quick experienceQuicken walked me they every step and kept me informed the whole time
Everything was great! They kept in contact with me on a regular basis Everyone I spoke with was very professional, courteous, and helpful If I ever decide to purchase another home or refinance I will definitely give Quicken Loans a call
This was my second loan experience with Quicken Loans, and it was exceptional like my original experience Mike Dragony and Tiara Ferguson were incredible to work with and made the overall process incredibly simple and streamlined I'd highly recommend this lender to any of my friends and associates
From my first contact with Quicken Loans, I was sure that I had made the right choice for my mortgage and process
Every person I dealt with was attentive to my questions and responded without delay
My timeline of each part of the process was clear and realistic
The financial aspects of my loan and my options were explained in detail and were easy to understand
The entire mortgage process was made to lessen any added stress on my end, and my loan closed exactly as I was promised it would!
Seamless experienceI used QL for a refinance before, so I was comfortable with the mostly paperless process and interacting via the app/webI found everyone from origination to closing to be highly available, responsive and diligent in their processes
Everyone at Quicken Loans were so friendly, well informed of the refinance process and helped us each step until completed
It was so easy, wish I had called them sooner!
All agents were well organized and polite.All my questions were answered in terms I could understandEmails kept me updated on the progress of the application and I am very satisfied with the outcome
There was nothing quick about quicken loans The person who was suppose to be assisting me could never be contacted or was never in Every time I called it went straight to voicemail
Great experience Quick and easy refi Uploaded and downloaded all docs using an app on my phone Only final docs needed wet signature, and the notary came to our house Our loan officer, Michael Kirkegaard was great Friendly, helpful and responsive Thanks!!
I used Quicken Loan to purchase my home and to do a refinance I was looking to purchase another home with my sister and because I used QL before there were no concerns in reaching out to QL for options However, this time the rep ran my credit report when I specifically told her that I would wait on that until I spoke with my sister Unknowingly she had already ran my credit report when she "verified" me on the phone; I thought she was verifying me as a customerI already know my credit report and in fact I told her what my credit score was since I monitor and verify it weekly with a credit monitoring company I called with concerns about this and right away they tell me that she informed me when she didn't, but they won't let me listen to the call and instead tell me what I said I reported it and escalated the concern about the misleading information and questions the rep Ashley asked; however, Bianca "resolution specialist" and Dylan "team leader" were very dismissive and telling me that is "the position of QL" and that nothing else will be done and stating that they are the highest level I can take this concern to I did not think that QL would be so unethical and deceptive in practice and unwilling to listen to concerns but after reading similar comments I now know they do this to other people as well As a current customer, plus referring two friends to QL that used them to purchase their homes, I expected them to listen to actually listen and find a resolution Won't use or refer this company again!