As a first time buyer I had a very good experience with quickenThey were extremely help full throughout the entire experienceI purchased my home from a private seller with no realtor to guide me through the processJosh and T.JExplained everything, and most things more than once to ensure I completely understoodThey were extremely patient and helpful
I was advised to use lending tree to get a start on obtaining mortgage information to my surprise quicken loans contacted me moments after I visited the websiteI spoke to the representative who verified my information shortly after I advised him that I did not want to have my credit pulled because I am not looking to make a purchase within the coming month(s) and simply wanted some information on their company & he then went on to say "oh it's too late" he very unprofessionally stated "well why can't you buy the house soon" I mentioned finances & I knew it wouldn't be possible on my end & I am aware of the consequences of hard credit inquiresHe then had me speak to his manager who apologized for his employees actions & said he should have mentioned it to me before he actually went & pulled my creditI was then told that a higher up would contact me within hours which he did I told him my concern & by this time I had noticed my fico score dropped substantially (33pts) I told him I was not interested in doing business with a company who is not upfront with their procedures and their customers and I was told that it was not in their policy to advise me when they were going to pull my creditI have been dealing with credit for quite some time & have dealt with these types of companies & I have never had my credit pulled without a fair warningI am disappointed in this company, I am disgusted in how their employees address their customers very condescending & unprofessional
What a great experience I had with my refinance with Quicken Loans! Each person to whom I spoke was pleasant, efficient and accommodating The entire process took only weeks I would recommend Quicken to anyone
I had a wonderful experience with Quicken Loans I re-financed my home and it went quickly and smoothly I think that so long as you have everything in order, you will have the same experience as myself People complain about the $good faith deposit they have to put down As long as you are made aware that you get that money back at the end You shouldn't worry about that I started my loan process after someone else that was refinancing and I finished in a month and they are still working on theirs (they used a local company) Everyone I spoke with was professional and pleasant to work with I would recommend others anytime I didn't have to leave the house or mail/fax anything
This is the 2nd Mortgage we have done with Quicken Loans! I did not think it possible, but they manage to improve on their original and stellar performance Their website is even easier to use and their documentation and customer service was top drawer!
I would recommend their services to anyone needing a mortgage!
At first everything was flowing perfect, but we hit a bump on the road; any other lender would have closed the doors but Quicken Loans actually understood the situation and allowed a legal resolve to enjoy the fixes that are going to be made on the house
I had a very positive experience with Quicken Loans and rocket mortgage My Loan officer and the close processor were very professional and kept me in the loop the entire time
Great customer experience right from start to endTheir online portal is a big winner , it’s so convenient and user friendlyThe entire team is so professional and up to mark and responds to the queries in a short timeand completed my documentation 3-days in advance of the closing dateI have recommended this to 3-of my known for their first time home ownership mortgage needsCudos to the entire team !
From the very first contact with my Executive Mortgage Banker to the final closing, I was quickly aware that I had a team working for me The MyQL website was amazing Most of the contact was performed through that web site, and when they needed to contact me directly (either for information they needed or to give me an update on the status) they were very professional and courteous It was a very pleasant experience
They call it QUICKEN LOANS for a good reason!
I was just calling for information and my experience with Samer Berro was so wonderful and full of the information that I was looking for that I went ahead with my home loan feeling confident that Samer was there to work with me and make this process as easy as possible to which it wasWe did everything over the phone, emails and using the Quicken/Rocket Mortgage appalong with Ashley Davis and Christine Olson to answer any question or concerns with immediate response was fantasticThe process really was easy and efficient, thank you again for all your hard work will definitely recommend Quicken loans and there wonderful team
It was greatThe online info was easy to get doneJust wish they would send it all at onceHad to keep going back into it to make sure everything was doneHad it all done and two days later I had four to done on my list
I have purchased the new home and we were told by builder to lock the rate as we approaching closer to closing dateI was in the market to search for the home loan with competitive rateI found 2-offer that were attractive and I decided to go with quicken loan as they have a good nameI worked with Calvin Abro during the quoteHe was eager to complete all paper work and "Credit card information"I asked him that why do you need credit card information then I was told that it is for credit report and will later credited to closing costI asked him what deal does not work out then he said that money will be refunded except the credit report fee which is about $25-I agreed with that provided my credit card informationLater deal did not work out as we were still waiting for builder to provide us the closing dateAnyway, I asked him to withdraw my file and refund the amountHe was uncomfortable and mentioned that credit report fee and appraisal fee will be deducted and remaining money will be refunded which is about $Wow!! I was never contacted regarding appraisal and house was not even ready for appraisalI contacted multiple with no proper responseQuicken Loan should teach their loan officer to be honestI would never choose Quicken loan in future and never ever recommend to anyone
My experience with Quicken Loans was outstanding from start to finishI appreciated being about to do everything online and through chat and emailProviding my documents was very easy and the loan closed quicklyThank you James for all your help
Initially Quicken was greatDevin Wallis kept us informed about everythingAs things proceeded and our contact person changed again and again, I think something was lostWhen it came to the final reading & agreement of the house purchase contract, the monthly mortgage rate was over $more than what we had been toldWe "figured" that the increase was due to the required flood insurance - and yes, it was - but shouldn't someone have TOLD us about the increase and why? I was very annoyed toward the end!
I was skeptical at first, as I had never owned a home nor applied for a mortgageEven as my rep, Theodore, was amazingly helpful and communicative right from the start, I reserved my opinion of the process until closingAnd when he told me I was moving along to the next rep, the processor, I was nervousBut everyone at Quicken was greatWhen my reps were out of the office, their coworkers made sure to contact me and answer any questions, right awayI can now confidently say that Quicken is awesome! I highly recommend them to anyone looking to purchase a homeEven my title company, my realtor, and the sellers' agent all remarked at how smooth the process wasI will definitely use Quicken again in the future
As a first time buyer I had a very good experience with quickenThey were extremely help full throughout the entire experienceI purchased my home from a private seller with no realtor to guide me through the processJosh and T.JExplained everything, and most things more than once to ensure I completely understoodThey were extremely patient and helpful
QL is top shelf The best mortgage app I have ever doneQL is amazing
I was advised to use lending tree to get a start on obtaining mortgage information to my surprise quicken loans contacted me moments after I visited the websiteI spoke to the representative who verified my information shortly after I advised him that I did not want to have my credit pulled because I am not looking to make a purchase within the coming month(s) and simply wanted some information on their company & he then went on to say "oh it's too late" he very unprofessionally stated "well why can't you buy the house soon" I mentioned finances & I knew it wouldn't be possible on my end & I am aware of the consequences of hard credit inquiresHe then had me speak to his manager who apologized for his employees actions & said he should have mentioned it to me before he actually went & pulled my creditI was then told that a higher up would contact me within hours which he did I told him my concern & by this time I had noticed my fico score dropped substantially (33pts) I told him I was not interested in doing business with a company who is not upfront with their procedures and their customers and I was told that it was not in their policy to advise me when they were going to pull my creditI have been dealing with credit for quite some time & have dealt with these types of companies & I have never had my credit pulled without a fair warningI am disappointed in this company, I am disgusted in how their employees address their customers very condescending & unprofessional
What a great experience I had with my refinance with Quicken Loans! Each person to whom I spoke was pleasant, efficient and accommodating The entire process took only weeks I would recommend Quicken to anyone
I am very grateful and happy with QL, good service, good staff, very helpful
I had a wonderful experience with Quicken Loans I re-financed my home and it went quickly and smoothly I think that so long as you have everything in order, you will have the same experience as myself People complain about the $good faith deposit they have to put down As long as you are made aware that you get that money back at the end You shouldn't worry about that I started my loan process after someone else that was refinancing and I finished in a month and they are still working on theirs (they used a local company) Everyone I spoke with was professional and pleasant to work with I would recommend others anytime I didn't have to leave the house or mail/fax anything
This is the 2nd Mortgage we have done with Quicken Loans! I did not think it possible, but they manage to improve on their original and stellar performance Their website is even easier to use and their documentation and customer service was top drawer!
I would recommend their services to anyone needing a mortgage!
At first everything was flowing perfect, but we hit a bump on the road; any other lender would have closed the doors but Quicken Loans actually understood the situation and allowed a legal resolve to enjoy the fixes that are going to be made on the house
We have had great experiences with Q Loan This is our 5th home we have used Q loan People are friendly, organized and detailed The process was quick!
I had a very positive experience with Quicken Loans and rocket mortgage My Loan officer and the close processor were very professional and kept me in the loop the entire time
Highly efficient and competitive rates
I was impressed by how easy the whole process was Everyone was very helpful, friendly, and a pleasure to work with
Great customer experience right from start to endTheir online portal is a big winner , it’s so convenient and user friendlyThe entire team is so professional and up to mark and responds to the queries in a short timeand completed my documentation 3-days in advance of the closing dateI have recommended this to 3-of my known for their first time home ownership mortgage needsCudos to the entire team !
From the very first contact with my Executive Mortgage Banker to the final closing, I was quickly aware that I had a team working for me The MyQL website was amazing Most of the contact was performed through that web site, and when they needed to contact me directly (either for information they needed or to give me an update on the status) they were very professional and courteous It was a very pleasant experience
They call it QUICKEN LOANS for a good reason!
I was just calling for information and my experience with Samer Berro was so wonderful and full of the information that I was looking for that I went ahead with my home loan feeling confident that Samer was there to work with me and make this process as easy as possible to which it wasWe did everything over the phone, emails and using the Quicken/Rocket Mortgage appalong with Ashley Davis and Christine Olson to answer any question or concerns with immediate response was fantasticThe process really was easy and efficient, thank you again for all your hard work will definitely recommend Quicken loans and there wonderful team
It was greatThe online info was easy to get doneJust wish they would send it all at onceHad to keep going back into it to make sure everything was doneHad it all done and two days later I had four to done on my list
I have purchased the new home and we were told by builder to lock the rate as we approaching closer to closing dateI was in the market to search for the home loan with competitive rateI found 2-offer that were attractive and I decided to go with quicken loan as they have a good nameI worked with Calvin Abro during the quoteHe was eager to complete all paper work and "Credit card information"I asked him that why do you need credit card information then I was told that it is for credit report and will later credited to closing costI asked him what deal does not work out then he said that money will be refunded except the credit report fee which is about $25-I agreed with that provided my credit card informationLater deal did not work out as we were still waiting for builder to provide us the closing dateAnyway, I asked him to withdraw my file and refund the amountHe was uncomfortable and mentioned that credit report fee and appraisal fee will be deducted and remaining money will be refunded which is about $Wow!! I was never contacted regarding appraisal and house was not even ready for appraisalI contacted multiple with no proper responseQuicken Loan should teach their loan officer to be honestI would never choose Quicken loan in future and never ever recommend to anyone
My experience with Quicken Loans was outstanding from start to finishI appreciated being about to do everything online and through chat and emailProviding my documents was very easy and the loan closed quicklyThank you James for all your help
Initially Quicken was greatDevin Wallis kept us informed about everythingAs things proceeded and our contact person changed again and again, I think something was lostWhen it came to the final reading & agreement of the house purchase contract, the monthly mortgage rate was over $more than what we had been toldWe "figured" that the increase was due to the required flood insurance - and yes, it was - but shouldn't someone have TOLD us about the increase and why? I was very annoyed toward the end!
I was skeptical at first, as I had never owned a home nor applied for a mortgageEven as my rep, Theodore, was amazingly helpful and communicative right from the start, I reserved my opinion of the process until closingAnd when he told me I was moving along to the next rep, the processor, I was nervousBut everyone at Quicken was greatWhen my reps were out of the office, their coworkers made sure to contact me and answer any questions, right awayI can now confidently say that Quicken is awesome! I highly recommend them to anyone looking to purchase a homeEven my title company, my realtor, and the sellers' agent all remarked at how smooth the process wasI will definitely use Quicken again in the future