Overall we had a good experience The only negative was the person performing the appraisal It was obvious she was inexperienced and then found out she was in trainingI voiced our disappointment but of course was told her performance was accurateEven though we knew it was not we accepted the findings so we could move on Other than that it went very smoothly Was a rather slow process compared to the bank but we were in no particular hurry
From start to finish the team handled everything in a very professional mannerIf I had a question, they were there with an immediate answerThe sale of my old house and purchase of my new house were both smoothI can't thank everyone enough
Great experience Quick and easy refi Uploaded and downloaded all docs using an app on my phone Only final docs needed wet signature, and the notary came to our house Our loan officer, Michael Kirkegaard was great Friendly, helpful and responsive Thanks!!
I was very satisfied with the service that I received from Quicken Loans I was able to lower my interest rate as well as reduce the length of my loan from years to a year mortgage
From the very first contact with my Executive Mortgage Banker to the final closing, I was quickly aware that I had a team working for me The MyQL website was amazing Most of the contact was performed through that web site, and when they needed to contact me directly (either for information they needed or to give me an update on the status) they were very professional and courteous It was a very pleasant experience
My wife and I had a great experience with Quicken LoansAll questions we had throughout the refinancing process were answered by a polite and curtious team of peopleThe process may have took a little time but it was well worth it
At first everything was flowing perfect, but we hit a bump on the road; any other lender would have closed the doors but Quicken Loans actually understood the situation and allowed a legal resolve to enjoy the fixes that are going to be made on the house
Have used Quicken Loans for two separate moves for work, both cross country as you can imagine it is a very stressful situation at timesI would like to thank Chris Childress! On both occasions Chris Childress helped us He is so very helpful and approachable, he really made us feel at ease with the entire process I would also like to thank Joe Lepore both of them really care about their customers and are very responsive to all contacts/questions I will always recommend Quicken Loans and Chris and Joe to anyone !
Their customer service and professionalism is outstandingThey are all experts at what they do, they made everything from my application till the day I closed on the house so easy and smoothThey are the most efficient mortgage company I have worked with so far
As a first time buyer I had a very good experience with quickenThey were extremely help full throughout the entire experienceI purchased my home from a private seller with no realtor to guide me through the processJosh and T.JExplained everything, and most things more than once to ensure I completely understoodThey were extremely patient and helpful
Absolute worst financial product I have ever usedI purchased "quicken starter" and with each update it has more problemsThe latest patch renders the program completely unusable on Windows OS Bill tracker? Doesn't workMissed bills consistently each monthAccount management? It shows transactions multiple times and then inserts random transactions that don't existAccount balance is always wrongPay a bill and quicken can't figure out what account it's being paid fromWhen quicken did work, it crashed constantlyTerrible productIt doesn't do anything it's advertised to doComplete advertising Didn't refund, said it's impossible which I get it's been over days (months) and they say I can continue to use it until the end date (even though quicken doesn't work with Windows anymore), but when you sell such a bad product to people, you should refund as a matter of good business practiceI will never use another quicken/intuit product againYou have lost a customer for life and as a business owner I will warn everyone about how bad this company is
Everyone we dealt with at Quicken Loans was extremely personable, professional and knowledgeableThey got us a great rate and saved us a great deal of money monthly with our re-fiI would highly recommend them and especially Rod Scarvelli our main contact
Judi McCarthy
Everyone was very helpful while going through the process of buying my first home, that is until I got to the last stage and was transferred to the loan specialist She did not contact me once during this process until I finally talked with the person I had been dealing with prior to be transferred to her Trying to contact her was very frustrating for me The rest of my experience was friendly and helpful
All the associates I dealt with were professional and friendly They got back quickly with any questions I had A lot of paperwork was required, but, everything went pretty smoothly The closing costs seemed on the high side but we were happy we were approved having self employed income
Dear Revdex.com,
I was so pleased and so impressed by my recent interaction with Quicken Loan that I felt it both necessary and obligatory to reach out to you and offer some positive feedback
Often in my business life I have noted that others and myself tend to only go to great lengths to discuss a business when we feel insulted or offendedI wanted to do just the opposite and discuss how I appreciated being treated by a true professional
Joe Mathews, (one of Quicken Loan’s Mortgage Bankers) initially answered questions, listened to my comments, approached me with patience, professional protocol, and demonstrated both ethics beyond reproach and candid discussion of my optionsHe followed through until I was completely satisfied and could no longer find a reason NOT to do business with QuickenI was so impressed with many of their team members, but Joe was the most helpful and always demonstrated a “customer is always right” attitude along with helpful advice and information along the way
I could talk endlessly about convenience of a closing at my home, about initial questioning to loan closing in days, or even about how exciting it was to know I was taking a step in the right direction for my financial future, but let me stop talking about me and start talking about Joe Mathews and Quicken! (I was a chance refinance customer translating into a year fixed conventional mortgage from a year Fixed FHA mortgage- this was the first time I had ever talked to or emailed with someone from Quicken, I just happened to reach out to them on a website, and once I began discussion with Joe, he made me aware of all the reasons why I needed to do the refi)
In this era of millennials entering the workforce, Quicken has done it RIGHTThey have communicated with and harnessed passion of their young peopleThat is the challenge presented over and over in America, and Quicken has done it in spades Their use of technology, their (obvious) training program and the excellence of their communication with customers is not only amazing, but a shining beacon of why American Workers are the best in the world and helping to make both Detroit and America Great!!
I seldom have contacted a Revdex.com, even to complain about bad treatment or wrongful fraud, but I must, in all good conscience, offer legitimate praise and request that Quicken Loan’s reputation be shown to reflect this excellent individual, Joe Mathews, and the training, skill level, & professionalism demonstrated by not only him, but all the others who were all exemplary in their performance of their tasks
Thank you so much for your time, and thank you for being available for me to provide this feedback and opinion of QuickenIf there are any questions I can answer around this email and my opinions, please do not hesitate to contact me
With warmest regards,
Richard
Richard GO'Neil
SrEstimator
I was pleased with the processI did think it took too longI feel that QL should trust the appraisals that the people they hire to be correctI really was uncomfortable feeling that the appraiser was "our friend" or that we influenced his decision
Overall we had a good experience The only negative was the person performing the appraisal It was obvious she was inexperienced and then found out she was in trainingI voiced our disappointment but of course was told her performance was accurateEven though we knew it was not we accepted the findings so we could move on Other than that it went very smoothly Was a rather slow process compared to the bank but we were in no particular hurry
It was a pleasure working with the staff that processed our loanThey were all very professional and helpful
From start to finish the team handled everything in a very professional mannerIf I had a question, they were there with an immediate answerThe sale of my old house and purchase of my new house were both smoothI can't thank everyone enough
Ok
Great experience Quick and easy refi Uploaded and downloaded all docs using an app on my phone Only final docs needed wet signature, and the notary came to our house Our loan officer, Michael Kirkegaard was great Friendly, helpful and responsive Thanks!!
I was very satisfied with the service that I received from Quicken Loans I was able to lower my interest rate as well as reduce the length of my loan from years to a year mortgage
From the very first contact with my Executive Mortgage Banker to the final closing, I was quickly aware that I had a team working for me The MyQL website was amazing Most of the contact was performed through that web site, and when they needed to contact me directly (either for information they needed or to give me an update on the status) they were very professional and courteous It was a very pleasant experience
My wife and I had a great experience with Quicken LoansAll questions we had throughout the refinancing process were answered by a polite and curtious team of peopleThe process may have took a little time but it was well worth it
At first everything was flowing perfect, but we hit a bump on the road; any other lender would have closed the doors but Quicken Loans actually understood the situation and allowed a legal resolve to enjoy the fixes that are going to be made on the house
Have used Quicken Loans for two separate moves for work, both cross country as you can imagine it is a very stressful situation at timesI would like to thank Chris Childress! On both occasions Chris Childress helped us He is so very helpful and approachable, he really made us feel at ease with the entire process I would also like to thank Joe Lepore both of them really care about their customers and are very responsive to all contacts/questions I will always recommend Quicken Loans and Chris and Joe to anyone !
Their customer service and professionalism is outstandingThey are all experts at what they do, they made everything from my application till the day I closed on the house so easy and smoothThey are the most efficient mortgage company I have worked with so far
As a first time buyer I had a very good experience with quickenThey were extremely help full throughout the entire experienceI purchased my home from a private seller with no realtor to guide me through the processJosh and T.JExplained everything, and most things more than once to ensure I completely understoodThey were extremely patient and helpful
Great company, quick and easy loan closing
Absolute worst financial product I have ever usedI purchased "quicken starter" and with each update it has more problemsThe latest patch renders the program completely unusable on Windows OS Bill tracker? Doesn't workMissed bills consistently each monthAccount management? It shows transactions multiple times and then inserts random transactions that don't existAccount balance is always wrongPay a bill and quicken can't figure out what account it's being paid fromWhen quicken did work, it crashed constantlyTerrible productIt doesn't do anything it's advertised to doComplete advertising Didn't refund, said it's impossible which I get it's been over days (months) and they say I can continue to use it until the end date (even though quicken doesn't work with Windows anymore), but when you sell such a bad product to people, you should refund as a matter of good business practiceI will never use another quicken/intuit product againYou have lost a customer for life and as a business owner I will warn everyone about how bad this company is
Everyone we dealt with at Quicken Loans was extremely personable, professional and knowledgeableThey got us a great rate and saved us a great deal of money monthly with our re-fiI would highly recommend them and especially Rod Scarvelli our main contact
Judi McCarthy
Everyone was very helpful while going through the process of buying my first home, that is until I got to the last stage and was transferred to the loan specialist She did not contact me once during this process until I finally talked with the person I had been dealing with prior to be transferred to her Trying to contact her was very frustrating for me The rest of my experience was friendly and helpful
All the associates I dealt with were professional and friendly They got back quickly with any questions I had A lot of paperwork was required, but, everything went pretty smoothly The closing costs seemed on the high side but we were happy we were approved having self employed income
Dear Revdex.com,
I was so pleased and so impressed by my recent interaction with Quicken Loan that I felt it both necessary and obligatory to reach out to you and offer some positive feedback
Often in my business life I have noted that others and myself tend to only go to great lengths to discuss a business when we feel insulted or offendedI wanted to do just the opposite and discuss how I appreciated being treated by a true professional
Joe Mathews, (one of Quicken Loan’s Mortgage Bankers) initially answered questions, listened to my comments, approached me with patience, professional protocol, and demonstrated both ethics beyond reproach and candid discussion of my optionsHe followed through until I was completely satisfied and could no longer find a reason NOT to do business with QuickenI was so impressed with many of their team members, but Joe was the most helpful and always demonstrated a “customer is always right” attitude along with helpful advice and information along the way
I could talk endlessly about convenience of a closing at my home, about initial questioning to loan closing in days, or even about how exciting it was to know I was taking a step in the right direction for my financial future, but let me stop talking about me and start talking about Joe Mathews and Quicken! (I was a chance refinance customer translating into a year fixed conventional mortgage from a year Fixed FHA mortgage- this was the first time I had ever talked to or emailed with someone from Quicken, I just happened to reach out to them on a website, and once I began discussion with Joe, he made me aware of all the reasons why I needed to do the refi)
In this era of millennials entering the workforce, Quicken has done it RIGHTThey have communicated with and harnessed passion of their young peopleThat is the challenge presented over and over in America, and Quicken has done it in spades Their use of technology, their (obvious) training program and the excellence of their communication with customers is not only amazing, but a shining beacon of why American Workers are the best in the world and helping to make both Detroit and America Great!!
I seldom have contacted a Revdex.com, even to complain about bad treatment or wrongful fraud, but I must, in all good conscience, offer legitimate praise and request that Quicken Loan’s reputation be shown to reflect this excellent individual, Joe Mathews, and the training, skill level, & professionalism demonstrated by not only him, but all the others who were all exemplary in their performance of their tasks
Thank you so much for your time, and thank you for being available for me to provide this feedback and opinion of QuickenIf there are any questions I can answer around this email and my opinions, please do not hesitate to contact me
With warmest regards,
Richard
Richard GO'Neil
SrEstimator
I was pleased with the processI did think it took too longI feel that QL should trust the appraisals that the people they hire to be correctI really was uncomfortable feeling that the appraiser was "our friend" or that we influenced his decision
Quicken Loans has worked hard to help us achieve our purchase and has always been available when we had a question or issueGreat service so far!