Quicken was on the spot and really made my mortgage process a breezeThey worked late hours, we're very personal with meI didn't feel like a numberI would have thought I was dealing with a local bank, not to mention the smaller banks couldn't touch the closing cost I closed on my home weeks ago and joke that the entire thing was done from my smart phoneTruly a easy experience I will say toward the end of the process there were a few back and forth last minute items I felt should have been dealt with sooner, but it all got taken care of
Experience was very goodCustomer support superior, hand off from one department to the next superiorFollvery goodCommunication was consistent and to the point
We just closed on our refi and could not have dreamed of a better experienceThe customer service was by far the best experience we have had for any loan processThe professionalism, response time to questions, and ease of tracking through the app were amazingI have heard Quicken doesn't sell their loans off and has many options for payments, I look forward to that as wellI will recommend Quicken Loans to friends and family! Thank you for such a smooth experience
Quicken Mortgage known as Rocket Mortgage took all my information over phone and after days they said that I was pre-approved for a 90,Loan and not even days before closing they said that they could not do the loan because I have not been in the house that I'm leasing for 6mos then they said they would push the closing of loan back a few months so it will be close to 6mos even knowing I told them I had over a year in rental history, further more they
took a appraisal fee when they push back closing then Mr Eric came and still denied my loan after he inform me that underwriter agree with the loan closing July instead of June I was very upset about the whole process and made to believe my loan was approved and it wasn't
I appreciated the ability to review the status onlineCallers were consistent, professional, and insistent when necessary
Accommodated the closing in a remote area of Arizona
This is the 2nd Mortgage we have done with Quicken Loans! I did not think it possible, but they manage to improve on their original and stellar performance Their website is even easier to use and their documentation and customer service was top drawer!
I would recommend their services to anyone needing a mortgage!
they said I was approved but when my other was accepted they switched my loan and when I accepted the new loan paid for application fees they told me they couldn't do my loanthey don't want to give me my back Also they said if they don't close they've will give you dollars im waiting for my app fee and dollar
My experience with Quicken Loans has been A+Working within their website was easyThe staff always returned my calls and answered all my questions in a timely mannerI would recommend Quicken Loans to anyone
Quicken Loans simplified my life and helped me set a new path in retirement and widowhoodWith the thorough and thoughtful assistance received from each team member, we were able to overcome all obstacles and set up a loan that I can pay without giving up all else
My experience with quicken loans was fantastic, they always were there to help
and any questions I might haveThey are very positiveit was a great experience working with them
The quicken loan team was fantastic in every way telling us how everything worked explaining all and any questionsTeam was very friendly, polite ,professionalI would recommend Cindy Bielski and the quicken loan teamTo everyone who's buying their first or next home
Everyone we worked with was very responsive Loved communicating online at the convenience of my schedule Anyone from quicken did not hesitate to pick up the phone Can tell they focus on the borrower Was a good experience Personalized with knowledgeable peopleWe were informed throughout entire process
Awful
Because of their dithering and slow walking our loan it costed us .50% in increased ratesThey sell you on automation, but the automation is out of controlNo one knows what anyone else is doing thereYou get phone calls and e-mails from dozens of different people but none of them are accountableI ended up going to a local bank, getting a better rate, lower fees, and a really easy processDON'T BE FOOLED BY ANYTHING THAT THEY SAYThey did this twice to me, with completely different loansI really don't like these people
I used Quicken Loans and was very impressed with their professional expedient manner
Quicken was on the spot and really made my mortgage process a breezeThey worked late hours, we're very personal with meI didn't feel like a numberI would have thought I was dealing with a local bank, not to mention the smaller banks couldn't touch the closing cost I closed on my home weeks ago and joke that the entire thing was done from my smart phoneTruly a easy experience I will say toward the end of the process there were a few back and forth last minute items I felt should have been dealt with sooner, but it all got taken care of
We had no problemsEveryone was helpfulThey answered all of my questions
Closing was a breeze
Experience was very goodCustomer support superior, hand off from one department to the next superiorFollvery goodCommunication was consistent and to the point
The team were great in guiding me through online process
We just closed on our refi and could not have dreamed of a better experienceThe customer service was by far the best experience we have had for any loan processThe professionalism, response time to questions, and ease of tracking through the app were amazingI have heard Quicken doesn't sell their loans off and has many options for payments, I look forward to that as wellI will recommend Quicken Loans to friends and family! Thank you for such a smooth experience
Quicken Mortgage known as Rocket Mortgage took all my information over phone and after days they said that I was pre-approved for a 90,Loan and not even days before closing they said that they could not do the loan because I have not been in the house that I'm leasing for 6mos then they said they would push the closing of loan back a few months so it will be close to 6mos even knowing I told them I had over a year in rental history, further more they
took a appraisal fee when they push back closing then Mr Eric came and still denied my loan after he inform me that underwriter agree with the loan closing July instead of June I was very upset about the whole process and made to believe my loan was approved and it wasn't
I appreciated the ability to review the status onlineCallers were consistent, professional, and insistent when necessary
Accommodated the closing in a remote area of Arizona
This is the 2nd Mortgage we have done with Quicken Loans! I did not think it possible, but they manage to improve on their original and stellar performance Their website is even easier to use and their documentation and customer service was top drawer!
I would recommend their services to anyone needing a mortgage!
Fluid process, very professional service, customer focusedNothing short of a perfect way to finance your home!!!!!
they said I was approved but when my other was accepted they switched my loan and when I accepted the new loan paid for application fees they told me they couldn't do my loanthey don't want to give me my back Also they said if they don't close they've will give you dollars im waiting for my app fee and dollar
Awesome experience
My experience with Quicken Loans has been A+Working within their website was easyThe staff always returned my calls and answered all my questions in a timely mannerI would recommend Quicken Loans to anyone
This is shortFirst Class experience all the way to funding
Quicken was extremely easy to use, my team worked well with me especially Nick Bean!
Quicken Loans simplified my life and helped me set a new path in retirement and widowhoodWith the thorough and thoughtful assistance received from each team member, we were able to overcome all obstacles and set up a loan that I can pay without giving up all else
My experience with quicken loans was fantastic, they always were there to help
and any questions I might haveThey are very positiveit was a great experience working with them
The quicken loan team was fantastic in every way telling us how everything worked explaining all and any questionsTeam was very friendly, polite ,professionalI would recommend Cindy Bielski and the quicken loan teamTo everyone who's buying their first or next home
Everyone we worked with was very responsive Loved communicating online at the convenience of my schedule Anyone from quicken did not hesitate to pick up the phone Can tell they focus on the borrower Was a good experience Personalized with knowledgeable peopleWe were informed throughout entire process
Awful
Because of their dithering and slow walking our loan it costed us .50% in increased ratesThey sell you on automation, but the automation is out of controlNo one knows what anyone else is doing thereYou get phone calls and e-mails from dozens of different people but none of them are accountableI ended up going to a local bank, getting a better rate, lower fees, and a really easy processDON'T BE FOOLED BY ANYTHING THAT THEY SAYThey did this twice to me, with completely different loansI really don't like these people