I had an excellent experience with Rocket Mortgage (Quicken Loans)! Kevin Boyle helped me get everything in lineDeidre was my email buddy for few weeks while I submitted necessary documents They were quick and efficient Closing went without a hitch
Our experience was extremely positive I spoke with them one evening and our loan went to the underwriter @ the next morning By 12:we knew it was a go Everything was explained thoroughly and with the advanced system they have, you can log on at any time and find out where you are in the processThey send emails and checklists along the way to let you know the next step They are excellent at answering the phone and returning calls Communication is definitely their strengthFor closing, the notary came to our houseI set the time and place It could not have been easier The entire process from start to finish happened exactly how they said it would!
I was very satisfied with the hole process and the different depts and people that worked so hard through the hole process.I never receives that customer service from my previous lender for yrs
We recently modified our mortgage from a thirty year to a fifteen year with a lower interest rate They were fast, accurate, and came to our home to close It was very easy to do this and I find them great to do business with
The experience was great I've used Quicken Loans before and had an awesome experience beforeThis was no different easy and was a piece of cake! I highly recommend them
I must say it was great working with everyone, they were so personable and so helpful and I thank everyone that helped me to get my loan, thank you again so muchLucy Landsmann
The advisor I spoke to exerted an enormous amount of pressure to get me to close the deal before I got off the phone "What will it take to get you to make the decision tonight..." after I'd already told him times I was going to look at the options I had from different lenders and make a decision by the following day
I asked specifically for 5% down information but the advisor was determined to get me locked in to their 1% down program When I asked for comparisons on amortization he started talking about monthly payments He kept telling me about the great deals Quicken loan could provide me, rather than answering the questions I asked The conversation reminded me of talking to a used car salesman
I eventually ended the call by telling him there was nothing he could do to persuade me to make a decision to go forward tonight, but he had made me decide due to the pressure he was putting me under not to move forward at all with Quicken Loans I thanked him, said goodbye and hung up Ten minutes later I received a voicemail saying he didn't understand how we'd become disconnected and he understood I was feeling pressure about getting financing in place in time for closing! He asked me to call back, which I didn't, and said he'd call me again in the morning So, I blocked his number I then received an email follin the morning from him which I didn't respond to In the afternoon, I received another email asking me to lto retrieve my pre-approval letter (which I never requested) and to submit my documents to complete my application package
If you know you're going to use them then they may be great If not, be prepared for ridiculous pressure and to be treated like you don't have a brain in your head "Turn your piece of paper over, write at the top on the right side and on the left side" - you get the idea I'm sure
We appliedWe were pre-approvedWe were treated wellWe paid $to Quicken Loans and we received a degree turn-around in how we were communicated to and treatedWe were beat up, my wife finally in tearsWe provided MORE than what was requested by QuickenI refuse to pay $to be turned, beaten up, dis-respected and hurt my wife deeplyI REFUSE to allow them to profit from people in this wayI was informed when I paid this $that it was just a commitment deposit and would be returned to us at closingQuicken beat us up so horribly, they forced me to cease with themMy family was suffering because of themNEVER AGAIN
Overall the gentlemen, Chris and John were always positive and at the end Chris was able to lower some of the fees that seemed pretty excessive especially since we were unaware of the cost of the loan to begin withPast Chris it took weeks to get the homeowner insurance cleared as it seemed to be lost in the cracks and at the last minute John figured out the amount covered was not enough to cover the loanOnce that was revealed I immediately called my insurance co and they immediately raised the amount for me and contacted Quicken for the follow upI later learned I didn't need to raise my insurance, which will cost me more now since I impoundedAll along there was a document that could have stated the replacement cost and kept my amount the sameThis caused a big delay due to ignoranceWe never asked for a car to be payed off and it was added anyway after we had already explained what debt to include and had to keep repeating which debts were supposed to be includedThe timing was so far behind I developed additional costs while waiting to closeThis meant a loan cost during the period where everyone else is offering free loans an 2.5% - %So yes, we feel victimizedBut oh, they were so very nice, so it was easy to be misleadThe guys that isAny girls I spoke with (office support staff) were really snippyALWAYS with an attitude and irritated like they knew everything and I didn't understand anythingI would attempt to explain but they where condescending, dismissive and appeared to not listen to anything I would say Guess what, My child is a mortgage specialist and watched the entire processShe is disgusted with us for using quicken but at the time her company was in a merger and I didn't want to bother her (she's done this for me times before)So CautionYour loan will be on a conveyor belt of staff and you don't have any one person keeping trackTo be expected at this large a level I supposeI ASKED WHY I DIDNT GET A NO COST LOAN THAT THEY ADVERTISE = Answer I dont qualifyInteresting that 700+ fico and low Loan to Value wouldnt qualify me HMMM
I ALSO WAS VERY CLEAR I DID NOT WANT TO PAY DOUBLE INTEREST TO BOTH THE OLD AND NEW LOAN OVER A HOLIDAY WEEKEND = So guess what they did and guess who paid for that mistake as well?
Have you ever talked with someone on the phone that you have never met, but after five minutes you seem to be long lost friends reunited? Well!!! That is how I felt after talking with Joe Carey at Quicken LoansThe first time I talked with Joe was a good day, yet a busy and stressful dayYou see, that day was the begining of a three day stay at the hospitalMy father went into surgery early that morning for heart valve replacementI was in waiting room when I first talked to JoeAbout five minutes into the conversation I was called by nursing staff that the Surgeon wanted to talk to Family about my dadI told Joe the situation, and the first thing he said was what are you doing still talking to meWe had already exchanged phone numbers, and I told him I would be in contact with him to finish talking about refinancing my homeJoe told me to take care of my dad, and that we could talk again once my father was on the road to recoveryDad's surgury went well, and after a couple of busy scary crazy weeks, he was on his way to recoveringWhen I contacted Joe back about my home refinancing, the first words out of his mouth were " How his your father doing?"We must have talked about family for ten or fifteen minutes, before anything was mentioned about my home refinanceThat right there sealed the deal for me with Quicken LoansIf they had people working for them that would treat a complete stranger like true family, then this was a company that I wanted to do business withAnd this is a company and an employee that I could intrust with the refinancing of my homeI can't say enough good things about Joe Carey and Quicken LoansThey made the refinancing process very enjoyable, and took the stress out of the equationYes there is alot of info and many documents that go back and forth during the processHowever; with the easy online sof your account from the start, the information exchange process is a breezeAnd Joe and the whole staff guided me through the whole process with ease and no stressThe Quicken Loan team also relizes that you have other life and work obligations to take care of during this processI'm percent satisfied with my experience with Quicken LoanThanks you for all your hard work and dedication to your customers / adopted family JoeGod Bless
My husband and I ran our own separate business's for years and this has to be the best customer service we have ever seen by everyone involved in the processI would be more than happy to refer this company to anyoneI tried to work with my bank to get this refi, and they just couldn't get it together
Sincerely,
Mary and Rich Barnes
I called to make a payment for July (August was also due bc I was behind) and would pay August in a few days The csr (said his name was Julian) asked me if I was living in the house and if it was being maintained? What? I just asked to make a payment so why are you asking me off and weird questions about my house? What does that have to do with me wanting to make a payment? I usually pay by checking account but decided to pay by Western Union this time but needed a code to go with the payment and he said Western Union was not an option for me since I owe months? Its 8/and Western Union is same day He refused to take my checking account payment unless I included August I spoke to his supervisor (Angela, she said) and she was more rude and aggressive and also refused the payment and asked why I am only paying July and if I had the money then I should just pay both months when I just said I would pay in a few days She also asked me if I planned on selling the house??? I did not entertain anymore invasive questions and asked to speak to her supervisor which she refused She said I had to answer financial questions for minutes about my income and debt for an analysis to see if they could set up a payment plan I never asked for a payment plan all I wanted to do was pay a month I hung up and used the automated system to pay July and it took the payment What a joke, worst customer service I have ever encountered period Why all the personal questions? Why not take a mortgage payment? Seems like they want you to get more behind so they can try and foreclose the property Why else would a mortgage company not want your payment?
The Group that worked with me from Quicken's Rocket Mortgage was quick, used electronics to my and their best useThey were helpful, Most of all they were very positive Things came up and they immediately presented an alternative to great end results I love the web site I organized my monthly payments to be bi-weekly all by myself very easily And we closed within a month
Olivia did a superb job getting it startedIt was a VA loan to get best rateOften had to dig hard to find all supporting documentsThe rest of the team finished the process in fairly quick order knowing government Loans take longer
My experience with Quicken Loans when we did our refinance was wonderful, they are fast and very helpful and when you have a question you can call someone and they are always there to help you or someone will call you back right away and answer your question
From beginning to completion this was a streamlined, and efficient process It exceeded my expectations The QL communication tool worked well and sped up the process in all necessary interchanges and information sharing It was great having two to-individuals, the Banker and the Loan Facilitator Both were extremely helpful and were there when I had any questionsThis process alone gave me a great deal of confidence as we worked our way through the requirements of the loan Thank you all for your help!
Great experience from top to bottomFollow up, follow through, and communication on everything was on point
Very upfront on all the dealings and conversations
Highly recommend
Laura Wilson was awesome!
I had an excellent experience with Rocket Mortgage (Quicken Loans)! Kevin Boyle helped me get everything in lineDeidre was my email buddy for few weeks while I submitted necessary documents They were quick and efficient Closing went without a hitch
Our experience was extremely positive I spoke with them one evening and our loan went to the underwriter @ the next morning By 12:we knew it was a go Everything was explained thoroughly and with the advanced system they have, you can log on at any time and find out where you are in the processThey send emails and checklists along the way to let you know the next step They are excellent at answering the phone and returning calls Communication is definitely their strengthFor closing, the notary came to our houseI set the time and place It could not have been easier The entire process from start to finish happened exactly how they said it would!
I was very satisfied with the hole process and the different depts and people that worked so hard through the hole process.I never receives that customer service from my previous lender for yrs
We recently modified our mortgage from a thirty year to a fifteen year with a lower interest rate They were fast, accurate, and came to our home to close It was very easy to do this and I find them great to do business with
The experience was great I've used Quicken Loans before and had an awesome experience beforeThis was no different easy and was a piece of cake! I highly recommend them
I have been working with quicken loans for over years I am very happy with the service and helpfulness of the agency
My experience is good; however, I am still waiting on the resolution with the payoff check that was made to Synchrony instead of Bank of America
I must say it was great working with everyone, they were so personable and so helpful and I thank everyone that helped me to get my loan, thank you again so muchLucy Landsmann
The advisor I spoke to exerted an enormous amount of pressure to get me to close the deal before I got off the phone "What will it take to get you to make the decision tonight..." after I'd already told him times I was going to look at the options I had from different lenders and make a decision by the following day
I asked specifically for 5% down information but the advisor was determined to get me locked in to their 1% down program When I asked for comparisons on amortization he started talking about monthly payments He kept telling me about the great deals Quicken loan could provide me, rather than answering the questions I asked The conversation reminded me of talking to a used car salesman
I eventually ended the call by telling him there was nothing he could do to persuade me to make a decision to go forward tonight, but he had made me decide due to the pressure he was putting me under not to move forward at all with Quicken Loans I thanked him, said goodbye and hung up Ten minutes later I received a voicemail saying he didn't understand how we'd become disconnected and he understood I was feeling pressure about getting financing in place in time for closing! He asked me to call back, which I didn't, and said he'd call me again in the morning So, I blocked his number I then received an email follin the morning from him which I didn't respond to In the afternoon, I received another email asking me to lto retrieve my pre-approval letter (which I never requested) and to submit my documents to complete my application package
If you know you're going to use them then they may be great If not, be prepared for ridiculous pressure and to be treated like you don't have a brain in your head "Turn your piece of paper over, write at the top on the right side and on the left side" - you get the idea I'm sure
We appliedWe were pre-approvedWe were treated wellWe paid $to Quicken Loans and we received a degree turn-around in how we were communicated to and treatedWe were beat up, my wife finally in tearsWe provided MORE than what was requested by QuickenI refuse to pay $to be turned, beaten up, dis-respected and hurt my wife deeplyI REFUSE to allow them to profit from people in this wayI was informed when I paid this $that it was just a commitment deposit and would be returned to us at closingQuicken beat us up so horribly, they forced me to cease with themMy family was suffering because of themNEVER AGAIN
Overall the gentlemen, Chris and John were always positive and at the end Chris was able to lower some of the fees that seemed pretty excessive especially since we were unaware of the cost of the loan to begin withPast Chris it took weeks to get the homeowner insurance cleared as it seemed to be lost in the cracks and at the last minute John figured out the amount covered was not enough to cover the loanOnce that was revealed I immediately called my insurance co and they immediately raised the amount for me and contacted Quicken for the follow upI later learned I didn't need to raise my insurance, which will cost me more now since I impoundedAll along there was a document that could have stated the replacement cost and kept my amount the sameThis caused a big delay due to ignoranceWe never asked for a car to be payed off and it was added anyway after we had already explained what debt to include and had to keep repeating which debts were supposed to be includedThe timing was so far behind I developed additional costs while waiting to closeThis meant a loan cost during the period where everyone else is offering free loans an 2.5% - %So yes, we feel victimizedBut oh, they were so very nice, so it was easy to be misleadThe guys that isAny girls I spoke with (office support staff) were really snippyALWAYS with an attitude and irritated like they knew everything and I didn't understand anythingI would attempt to explain but they where condescending, dismissive and appeared to not listen to anything I would say Guess what, My child is a mortgage specialist and watched the entire processShe is disgusted with us for using quicken but at the time her company was in a merger and I didn't want to bother her (she's done this for me times before)So CautionYour loan will be on a conveyor belt of staff and you don't have any one person keeping trackTo be expected at this large a level I supposeI ASKED WHY I DIDNT GET A NO COST LOAN THAT THEY ADVERTISE = Answer I dont qualifyInteresting that 700+ fico and low Loan to Value wouldnt qualify me HMMM
I ALSO WAS VERY CLEAR I DID NOT WANT TO PAY DOUBLE INTEREST TO BOTH THE OLD AND NEW LOAN OVER A HOLIDAY WEEKEND = So guess what they did and guess who paid for that mistake as well?
Have you ever talked with someone on the phone that you have never met, but after five minutes you seem to be long lost friends reunited? Well!!! That is how I felt after talking with Joe Carey at Quicken LoansThe first time I talked with Joe was a good day, yet a busy and stressful dayYou see, that day was the begining of a three day stay at the hospitalMy father went into surgery early that morning for heart valve replacementI was in waiting room when I first talked to JoeAbout five minutes into the conversation I was called by nursing staff that the Surgeon wanted to talk to Family about my dadI told Joe the situation, and the first thing he said was what are you doing still talking to meWe had already exchanged phone numbers, and I told him I would be in contact with him to finish talking about refinancing my homeJoe told me to take care of my dad, and that we could talk again once my father was on the road to recoveryDad's surgury went well, and after a couple of busy scary crazy weeks, he was on his way to recoveringWhen I contacted Joe back about my home refinancing, the first words out of his mouth were " How his your father doing?"We must have talked about family for ten or fifteen minutes, before anything was mentioned about my home refinanceThat right there sealed the deal for me with Quicken LoansIf they had people working for them that would treat a complete stranger like true family, then this was a company that I wanted to do business withAnd this is a company and an employee that I could intrust with the refinancing of my homeI can't say enough good things about Joe Carey and Quicken LoansThey made the refinancing process very enjoyable, and took the stress out of the equationYes there is alot of info and many documents that go back and forth during the processHowever; with the easy online sof your account from the start, the information exchange process is a breezeAnd Joe and the whole staff guided me through the whole process with ease and no stressThe Quicken Loan team also relizes that you have other life and work obligations to take care of during this processI'm percent satisfied with my experience with Quicken LoanThanks you for all your hard work and dedication to your customers / adopted family JoeGod Bless
Great communication during the entire process
My husband and I ran our own separate business's for years and this has to be the best customer service we have ever seen by everyone involved in the processI would be more than happy to refer this company to anyoneI tried to work with my bank to get this refi, and they just couldn't get it together
Sincerely,
Mary and Rich Barnes
I called to make a payment for July (August was also due bc I was behind) and would pay August in a few days The csr (said his name was Julian) asked me if I was living in the house and if it was being maintained? What? I just asked to make a payment so why are you asking me off and weird questions about my house? What does that have to do with me wanting to make a payment? I usually pay by checking account but decided to pay by Western Union this time but needed a code to go with the payment and he said Western Union was not an option for me since I owe months? Its 8/and Western Union is same day He refused to take my checking account payment unless I included August I spoke to his supervisor (Angela, she said) and she was more rude and aggressive and also refused the payment and asked why I am only paying July and if I had the money then I should just pay both months when I just said I would pay in a few days She also asked me if I planned on selling the house??? I did not entertain anymore invasive questions and asked to speak to her supervisor which she refused She said I had to answer financial questions for minutes about my income and debt for an analysis to see if they could set up a payment plan I never asked for a payment plan all I wanted to do was pay a month I hung up and used the automated system to pay July and it took the payment What a joke, worst customer service I have ever encountered period Why all the personal questions? Why not take a mortgage payment? Seems like they want you to get more behind so they can try and foreclose the property Why else would a mortgage company not want your payment?
The Group that worked with me from Quicken's Rocket Mortgage was quick, used electronics to my and their best useThey were helpful, Most of all they were very positive Things came up and they immediately presented an alternative to great end results I love the web site I organized my monthly payments to be bi-weekly all by myself very easily And we closed within a month
Olivia did a superb job getting it startedIt was a VA loan to get best rateOften had to dig hard to find all supporting documentsThe rest of the team finished the process in fairly quick order knowing government Loans take longer
My experience with Quicken Loans when we did our refinance was wonderful, they are fast and very helpful and when you have a question you can call someone and they are always there to help you or someone will call you back right away and answer your question
From beginning to completion this was a streamlined, and efficient process It exceeded my expectations The QL communication tool worked well and sped up the process in all necessary interchanges and information sharing It was great having two to-individuals, the Banker and the Loan Facilitator Both were extremely helpful and were there when I had any questionsThis process alone gave me a great deal of confidence as we worked our way through the requirements of the loan Thank you all for your help!
Great experience from top to bottomFollow up, follow through, and communication on everything was on point
Very upfront on all the dealings and conversations
Highly recommend
Laura Wilson was awesome!