This was by far the easiest process we have experienced Quicken Loan staff were very responsive and always ready to provide us with any information we requested The on-line website was very user friendly We are definitely referring Quicken Loans to friends and family
Wonderful experience! I am in my sixties and have purchased homes and refinanced many times This was by far the best experience I have had I was hesitant because it was all done via the internet and mail I was assigned a team of experts in the process and could access them anytime I didn't have to because they checked in with me often I used the Quicken Loans app which listed all paperwork and progress every step of the way It was great to be able to access loan documents anytime I wanted They arranged for a notary to come to my home A few days before the notary arrived I received a package of documents, one for me and one for the notary
My documents were in a tabbed folder, each tab listing the document contents
Oh, and I got a terrific rate as well Was able to lock it in, and when the appraiser couldn't get it done in time, they extended it at no charge
Exceptional service and exceeded my expectations They would be my first call if I needed another loan
I recently refinanced with Quicken and have found them to be pretty accommodating without being pushy and willing to work with a reluctant customerI had specific criteria for refinancing and they did a pretty good job of meeting my criteria without showing any frustration with my concerns at different steps and my reluctance to continue when at first my criteria was not met I do think they could do a better job explaining their numbers in a fashion more easily understood by lay people so that there would be less questions by customers like myselfI do believe to get the best rates and terms customers need to ask questions and be prepared to look elsewhere which I was and that helped They get a positive rating from me
Overall the gentlemen, Chris and John were always positive and at the end Chris was able to lower some of the fees that seemed pretty excessive especially since we were unaware of the cost of the loan to begin withPast Chris it took weeks to get the homeowner insurance cleared as it seemed to be lost in the cracks and at the last minute John figured out the amount covered was not enough to cover the loanOnce that was revealed I immediately called my insurance co and they immediately raised the amount for me and contacted Quicken for the follow upI later learned I didn't need to raise my insurance, which will cost me more now since I impoundedAll along there was a document that could have stated the replacement cost and kept my amount the sameThis caused a big delay due to ignoranceWe never asked for a car to be payed off and it was added anyway after we had already explained what debt to include and had to keep repeating which debts were supposed to be includedThe timing was so far behind I developed additional costs while waiting to closeThis meant a loan cost during the period where everyone else is offering free loans an 2.5% - %So yes, we feel victimizedBut oh, they were so very nice, so it was easy to be misleadThe guys that isAny girls I spoke with (office support staff) were really snippyALWAYS with an attitude and irritated like they knew everything and I didn't understand anythingI would attempt to explain but they where condescending, dismissive and appeared to not listen to anything I would say Guess what, My child is a mortgage specialist and watched the entire processShe is disgusted with us for using quicken but at the time her company was in a merger and I didn't want to bother her (she's done this for me times before)So CautionYour loan will be on a conveyor belt of staff and you don't have any one person keeping trackTo be expected at this large a level I supposeI ASKED WHY I DIDNT GET A NO COST LOAN THAT THEY ADVERTISE = Answer I dont qualifyInteresting that 700+ fico and low Loan to Value wouldnt qualify me HMMM
I ALSO WAS VERY CLEAR I DID NOT WANT TO PAY DOUBLE INTEREST TO BOTH THE OLD AND NEW LOAN OVER A HOLIDAY WEEKEND = So guess what they did and guess who paid for that mistake as well?
Quicken Loans is a great companyTheir service towards their clients is exceptionalThey walked us through the entire loan process constantly keeping us accountable to make sure that we had everything ready for closingWould definitely use them again for our future purchases (if necessary)
My experience with Quicken Loans has been excellentThere were responsive and attentive to detailsI have had to deal with the corporate office twice this year and interacted with a number of different employeesI would recommend their services to anyone who takes professionalism seriously
I had a fantastic experience with Quicken LoansTheir mortgage loan process is extremely efficient and streamlined to the point where I was able to complete my application and provide all requested documentation within minutes using my personal computerOnce approved, they sent an agent to my home to complete the closing process making this the most convenient mortgage experience I've hadI can't say enough nice things about QuickenIt seems they have really perfected the customer service experience
A very positive outcome!! Refinancing my house with Quicken Loans was my best choice The whole team that helped me were outstandingCan never thank them enough
My experience with Quicken Loans when we did our refinance was wonderful, they are fast and very helpful and when you have a question you can call someone and they are always there to help you or someone will call you back right away and answer your question
I would recommend quicken loans to anyone who is looking to refinance their homeNik Zemla was so much help and answered all my questionsHe made the process so easy and a pleasant experienceThank you so much!
I am a local real estate agent and I have been working with Rami Hannosh at Quicken Loans, both for clients and for my own home loan and he has been great! He has been so easy to stay in contact with, always responds quickly and has offered unique options that other mortgage brokerages I have worked with may not offerI heard about Rami through a client refferal and I reccomend him with confidence
The members of Quicken Loans were all extraordinary, professional and made me comfortable enough to understand their product and tools making the entire process easy
Steve Britz,, my rep and Dan Hileman guided me through the whole process and reached out to help me provide whatever was needed
The Rocket Mortgage account is incredible; it's proficient and an easy toolThoughtful and competent staff and highly effective tools lead to satisfied clients That is the way to do business
Thank you all!
After twenty-five years and purchasing five homes together, we thought we could get a loan for our new home anywhereWe soon realized that a business credit card we’ve had since does not report to a credit agency! So one of us literally has no credit score, while the other has a score of 800+Quicken was willing to work with us from the beginningNow we have our forever home and are so thankful for David K and Jessica D at Quicken/Rocket
Quicken loans was great with my loan moved quickly and was with me every step of the way I sent an email they'd respond promptly Adam was great a big help then Keven continued to help and was also great they made this move very easy for meI'd recommend quicken loans to anyone looking to purchaseEven before closing they found EVERY credit that was available to me to make my out of pocket cost less!!! They're awesome!!!!!! Thanks a million
We have been very happy with the support and ease of Refinancing our mortgage Thanks to everyone there at Quicken Loans and their support team
R Littlejohn
My Loan Coordinator was fabulous The team came through in the end I was a little disappointed and concerned when it didn't close in days, but the rate still held and everything went on as planned, just a few days late I'd do it again
Quicken loans answered all my questions in a reasonable amount of time, and always got back to meEveryone I dealt with was pleasant and very helpfulOverall it was a very good experience
PLEASE BEWARE!!! They are not an ethical companyThree times we tried to get a refinance loan with Quicken, and each time the agents made HUGE mistakes that had a negative impact on the outcomeThe final (AND LAST) the agent did NOT tell us the $deposit would NOT come back to us if the loan did not closeRachel Reynolds reviewed the conversation AND did NOT find where the agent told me the $was completely NONREFUNDABLE if the loan was not processedHe ONLY said if we backed out it was not refundable! Rachel fully admitted this yet STILL stood behind the dishonest unethical company that she works forAt the end of the day she is a good person, I can tell it is the company she works for that I would NEVER do business withI will make sure to tell everyone I can to BEWARE!! You as the client better make sure YOU ask every question imaginable because there's a good chance they'll fail to tell you some VERY important piece of information!!
I was very pleased with my business interactions, in dealing with Quicken Loans for my new mortgage I appreciated MrThom Palgren, Chris McILuham, Ashley Rafalski, Notary Rori Hill, Appraiser Johnny Galvar, Grady O'Brian, Ed Morris and other staff members greatly (had a little frustration with Matt Murray)Personally, I prefer doing most of the business via express mail/or UPS I am somewhat guarded doing business over internet...due to possible hackingAgain, thank you for your professional & convivial endeavors on my behalf
-----William Allen, Jr
This was by far the easiest process we have experienced Quicken Loan staff were very responsive and always ready to provide us with any information we requested The on-line website was very user friendly We are definitely referring Quicken Loans to friends and family
Wonderful experience! I am in my sixties and have purchased homes and refinanced many times This was by far the best experience I have had I was hesitant because it was all done via the internet and mail I was assigned a team of experts in the process and could access them anytime I didn't have to because they checked in with me often I used the Quicken Loans app which listed all paperwork and progress every step of the way It was great to be able to access loan documents anytime I wanted They arranged for a notary to come to my home A few days before the notary arrived I received a package of documents, one for me and one for the notary
My documents were in a tabbed folder, each tab listing the document contents
Oh, and I got a terrific rate as well Was able to lock it in, and when the appraiser couldn't get it done in time, they extended it at no charge
Exceptional service and exceeded my expectations They would be my first call if I needed another loan
I recently refinanced with Quicken and have found them to be pretty accommodating without being pushy and willing to work with a reluctant customerI had specific criteria for refinancing and they did a pretty good job of meeting my criteria without showing any frustration with my concerns at different steps and my reluctance to continue when at first my criteria was not met I do think they could do a better job explaining their numbers in a fashion more easily understood by lay people so that there would be less questions by customers like myselfI do believe to get the best rates and terms customers need to ask questions and be prepared to look elsewhere which I was and that helped They get a positive rating from me
Overall the gentlemen, Chris and John were always positive and at the end Chris was able to lower some of the fees that seemed pretty excessive especially since we were unaware of the cost of the loan to begin withPast Chris it took weeks to get the homeowner insurance cleared as it seemed to be lost in the cracks and at the last minute John figured out the amount covered was not enough to cover the loanOnce that was revealed I immediately called my insurance co and they immediately raised the amount for me and contacted Quicken for the follow upI later learned I didn't need to raise my insurance, which will cost me more now since I impoundedAll along there was a document that could have stated the replacement cost and kept my amount the sameThis caused a big delay due to ignoranceWe never asked for a car to be payed off and it was added anyway after we had already explained what debt to include and had to keep repeating which debts were supposed to be includedThe timing was so far behind I developed additional costs while waiting to closeThis meant a loan cost during the period where everyone else is offering free loans an 2.5% - %So yes, we feel victimizedBut oh, they were so very nice, so it was easy to be misleadThe guys that isAny girls I spoke with (office support staff) were really snippyALWAYS with an attitude and irritated like they knew everything and I didn't understand anythingI would attempt to explain but they where condescending, dismissive and appeared to not listen to anything I would say Guess what, My child is a mortgage specialist and watched the entire processShe is disgusted with us for using quicken but at the time her company was in a merger and I didn't want to bother her (she's done this for me times before)So CautionYour loan will be on a conveyor belt of staff and you don't have any one person keeping trackTo be expected at this large a level I supposeI ASKED WHY I DIDNT GET A NO COST LOAN THAT THEY ADVERTISE = Answer I dont qualifyInteresting that 700+ fico and low Loan to Value wouldnt qualify me HMMM
I ALSO WAS VERY CLEAR I DID NOT WANT TO PAY DOUBLE INTEREST TO BOTH THE OLD AND NEW LOAN OVER A HOLIDAY WEEKEND = So guess what they did and guess who paid for that mistake as well?
Quicken Loans is a great companyTheir service towards their clients is exceptionalThey walked us through the entire loan process constantly keeping us accountable to make sure that we had everything ready for closingWould definitely use them again for our future purchases (if necessary)
My experience with Quicken Loans has been excellentThere were responsive and attentive to detailsI have had to deal with the corporate office twice this year and interacted with a number of different employeesI would recommend their services to anyone who takes professionalism seriously
Quicken loans was a very pleasurable experienceThey went above and beyond to help with my loan
I had a fantastic experience with Quicken LoansTheir mortgage loan process is extremely efficient and streamlined to the point where I was able to complete my application and provide all requested documentation within minutes using my personal computerOnce approved, they sent an agent to my home to complete the closing process making this the most convenient mortgage experience I've hadI can't say enough nice things about QuickenIt seems they have really perfected the customer service experience
A very positive outcome!! Refinancing my house with Quicken Loans was my best choice The whole team that helped me were outstandingCan never thank them enough
My experience with Quicken Loans when we did our refinance was wonderful, they are fast and very helpful and when you have a question you can call someone and they are always there to help you or someone will call you back right away and answer your question
I would recommend quicken loans to anyone who is looking to refinance their homeNik Zemla was so much help and answered all my questionsHe made the process so easy and a pleasant experienceThank you so much!
I am a local real estate agent and I have been working with Rami Hannosh at Quicken Loans, both for clients and for my own home loan and he has been great! He has been so easy to stay in contact with, always responds quickly and has offered unique options that other mortgage brokerages I have worked with may not offerI heard about Rami through a client refferal and I reccomend him with confidence
The members of Quicken Loans were all extraordinary, professional and made me comfortable enough to understand their product and tools making the entire process easy
Steve Britz,, my rep and Dan Hileman guided me through the whole process and reached out to help me provide whatever was needed
The Rocket Mortgage account is incredible; it's proficient and an easy toolThoughtful and competent staff and highly effective tools lead to satisfied clients That is the way to do business
Thank you all!
After twenty-five years and purchasing five homes together, we thought we could get a loan for our new home anywhereWe soon realized that a business credit card we’ve had since does not report to a credit agency! So one of us literally has no credit score, while the other has a score of 800+Quicken was willing to work with us from the beginningNow we have our forever home and are so thankful for David K and Jessica D at Quicken/Rocket
Quicken loans was great with my loan moved quickly and was with me every step of the way I sent an email they'd respond promptly Adam was great a big help then Keven continued to help and was also great they made this move very easy for meI'd recommend quicken loans to anyone looking to purchaseEven before closing they found EVERY credit that was available to me to make my out of pocket cost less!!! They're awesome!!!!!! Thanks a million
We have been very happy with the support and ease of Refinancing our mortgage Thanks to everyone there at Quicken Loans and their support team
R Littlejohn
My Loan Coordinator was fabulous The team came through in the end I was a little disappointed and concerned when it didn't close in days, but the rate still held and everything went on as planned, just a few days late I'd do it again
Quicken loans answered all my questions in a reasonable amount of time, and always got back to meEveryone I dealt with was pleasant and very helpfulOverall it was a very good experience
PLEASE BEWARE!!! They are not an ethical companyThree times we tried to get a refinance loan with Quicken, and each time the agents made HUGE mistakes that had a negative impact on the outcomeThe final (AND LAST) the agent did NOT tell us the $deposit would NOT come back to us if the loan did not closeRachel Reynolds reviewed the conversation AND did NOT find where the agent told me the $was completely NONREFUNDABLE if the loan was not processedHe ONLY said if we backed out it was not refundable! Rachel fully admitted this yet STILL stood behind the dishonest unethical company that she works forAt the end of the day she is a good person, I can tell it is the company she works for that I would NEVER do business withI will make sure to tell everyone I can to BEWARE!! You as the client better make sure YOU ask every question imaginable because there's a good chance they'll fail to tell you some VERY important piece of information!!
I was very pleased with my business interactions, in dealing with Quicken Loans for my new mortgage I appreciated MrThom Palgren, Chris McILuham, Ashley Rafalski, Notary Rori Hill, Appraiser Johnny Galvar, Grady O'Brian, Ed Morris and other staff members greatly (had a little frustration with Matt Murray)Personally, I prefer doing most of the business via express mail/or UPS I am somewhat guarded doing business over internet...due to possible hackingAgain, thank you for your professional & convivial endeavors on my behalf
-----William Allen, Jr