Very pleased with the quickness and easy processI have gone through many closings and this one was certainly one to top experiences I hadThank you Quicken Loans!!
Was treated horribly by their customer service on several occasionsThey harass you with sales calls and do nothing but lie to you and makes empty promisesThen when you don't hear back about they don't do what they say they will do, they ignore calls and speak to you very rudely when you finally do get someone on phoneGot treated with nothing but a bad attitude and lies! Completely lacks follow through
I was very satisfied with the loan processThe only negative fact was that the complete refinancing took about wo months which was longer than I expected
DJ Summers the original loan officer was so accommodatingHe helped alleviate my stress by taking me step by step on the computerHe was very patientThen I was passed on to the money man,Kenneth Vigneau, which kept me informed on the loan process almost dailyHe also was helpful in guiding me along Lastly, the two ladies that assisted with the closing step were very friendly and knowledgeableI was kept in the loop during my entire process
The team was on top of their gameThey were always engaged and would follow up through this processThe team was very knowledgeable, had a great attitude to help and delivered in closing on time with no issuesThank You!
It is always a pleasure to work with Quicken LoansThe people there are friendly, professional, and always helpfulThey quickly answer questions and guide you in making the right decisionsThey even answer the questions that may sound to stupid to ask, but they answer them with no condescending attitude, unlike others have done in the pastFinancing a home or re-financing a home is a big endeavorQuicken Loans staff realize this and they help in so many waysThank you Quicken Loans for all the help you have given my wife and I
The loan process was very simple from start to finish, and submitting documents was a breezeThe people I worked with were helpful and efficient, and I appreciate that the closing agent came to my houseMy only negative comment is regarding the appraisal service that was usedI was refinancing a lake property and the appraiser stated he did not have much experience with lake properties and appraised my house for $180K less than it had been appraised for one year priorEveryone I brought this up to at Quicken seemed to think it was no big deal because it wasn't affecting my loan, but it was a big deal to me
Very easy and friendly to deal withAsk for Kelli Thornberry, she’s a terrific agent and everyone down the with customer service and the online message boardI would highly recommend Quicken/Rocket to friends and family
Excellent doing business, took the extra miles to help us out when our credit wasn't the bestTo help ensure we got the best rate available, very military family friendly
I had a wonderful experienceEveryone was so polite and professionalThey were so intuitive and helpfulI am recommending quicken loans to all my friendsThey made refinancing so easy
I will recommend Quicken to families and friendsWe had a great experience through the whole entire processThey answered all our question and stayed in contact with usI will definitely use them again
I absolutely LOVE Quicken LoansHave refinanced times with themAlways friendly, extremely helpful reps like Ronald McRae, Alejando "Alex" Sanchez and Dana TumerkanThe only thing I'm not to crazy about is having to do a SURVEY EVERYTIME I ask a questionBut then again, I understand that you need to constantly know that your employees are friendly and helpful
Originally refinanced my mortgage with Quicken, and I had a decent experience I then refinanced again because THEY called me and said it would make since to get out of my FHA (remove mortgage insurance premium) and into a conventional But to do it cash free, I would have to take points, and go from to for a rate They were very clear in stating it would be easy and hassle free to refinance AGAIN in months to drop the rate back down Needless to say, they would NOT even take a look at refinancing again after months I checked with another lender, and they could get me refinanced However, once they pulled my credit, Quicken (who monitors your credit transactions somehow) called me immediately to try and match the offer They actually gave me a slightly worse offer (same rate of 3.785, but I would not be getting the escrow check differential in the mail of $or so after closing) With that said, I still was okay with staying as it would be more hassle free We just had our house appraised months earlier during the last REFI and posted a 199K value This time around we posted a 189K after adding 10K paver steps out front This inaccurate appraisal allowed them to ask for money at closing, or they would raise the rate I was not okay with it, so they GLADLY closed the loan out Very disappointed they could not assist in making the original terms happen, especially when THEY did the last refinance with a value of 199K etc I am currently looking to switch out from them, as I have dealt with too many people, and they lured me back in, just to disappoint Stay local is my recommendation
I am a first time home buyer and absolutely loved the quality, speed, and customer serviceI would and have recommended Quicken to anyone in the market for a home
Very pleased with the quickness and easy processI have gone through many closings and this one was certainly one to top experiences I hadThank you Quicken Loans!!
Positive Experience
Was treated horribly by their customer service on several occasionsThey harass you with sales calls and do nothing but lie to you and makes empty promisesThen when you don't hear back about they don't do what they say they will do, they ignore calls and speak to you very rudely when you finally do get someone on phoneGot treated with nothing but a bad attitude and lies! Completely lacks follow through
Wonderful experienceReps were very helpful and our loan was completed quickly and efficiently
I was very satisfied with the loan processThe only negative fact was that the complete refinancing took about wo months which was longer than I expected
DJ Summers the original loan officer was so accommodatingHe helped alleviate my stress by taking me step by step on the computerHe was very patientThen I was passed on to the money man,Kenneth Vigneau, which kept me informed on the loan process almost dailyHe also was helpful in guiding me along Lastly, the two ladies that assisted with the closing step were very friendly and knowledgeableI was kept in the loop during my entire process
Very fastAlways helpful
The team was on top of their gameThey were always engaged and would follow up through this processThe team was very knowledgeable, had a great attitude to help and delivered in closing on time with no issuesThank You!
They have been great to work with
It is always a pleasure to work with Quicken LoansThe people there are friendly, professional, and always helpfulThey quickly answer questions and guide you in making the right decisionsThey even answer the questions that may sound to stupid to ask, but they answer them with no condescending attitude, unlike others have done in the pastFinancing a home or re-financing a home is a big endeavorQuicken Loans staff realize this and they help in so many waysThank you Quicken Loans for all the help you have given my wife and I
The loan process was very simple from start to finish, and submitting documents was a breezeThe people I worked with were helpful and efficient, and I appreciate that the closing agent came to my houseMy only negative comment is regarding the appraisal service that was usedI was refinancing a lake property and the appraiser stated he did not have much experience with lake properties and appraised my house for $180K less than it had been appraised for one year priorEveryone I brought this up to at Quicken seemed to think it was no big deal because it wasn't affecting my loan, but it was a big deal to me
Very easy and friendly to deal withAsk for Kelli Thornberry, she’s a terrific agent and everyone down the with customer service and the online message boardI would highly recommend Quicken/Rocket to friends and family
I kept asking questions in the app never got an answerTook times for the notary because there were issues
Excellent doing business, took the extra miles to help us out when our credit wasn't the bestTo help ensure we got the best rate available, very military family friendly
I had a wonderful experienceEveryone was so polite and professionalThey were so intuitive and helpfulI am recommending quicken loans to all my friendsThey made refinancing so easy
I will recommend Quicken to families and friendsWe had a great experience through the whole entire processThey answered all our question and stayed in contact with usI will definitely use them again
I absolutely LOVE Quicken LoansHave refinanced times with themAlways friendly, extremely helpful reps like Ronald McRae, Alejando "Alex" Sanchez and Dana TumerkanThe only thing I'm not to crazy about is having to do a SURVEY EVERYTIME I ask a questionBut then again, I understand that you need to constantly know that your employees are friendly and helpful
Originally refinanced my mortgage with Quicken, and I had a decent experience I then refinanced again because THEY called me and said it would make since to get out of my FHA (remove mortgage insurance premium) and into a conventional But to do it cash free, I would have to take points, and go from to for a rate They were very clear in stating it would be easy and hassle free to refinance AGAIN in months to drop the rate back down Needless to say, they would NOT even take a look at refinancing again after months I checked with another lender, and they could get me refinanced However, once they pulled my credit, Quicken (who monitors your credit transactions somehow) called me immediately to try and match the offer They actually gave me a slightly worse offer (same rate of 3.785, but I would not be getting the escrow check differential in the mail of $or so after closing) With that said, I still was okay with staying as it would be more hassle free We just had our house appraised months earlier during the last REFI and posted a 199K value This time around we posted a 189K after adding 10K paver steps out front This inaccurate appraisal allowed them to ask for money at closing, or they would raise the rate I was not okay with it, so they GLADLY closed the loan out Very disappointed they could not assist in making the original terms happen, especially when THEY did the last refinance with a value of 199K etc I am currently looking to switch out from them, as I have dealt with too many people, and they lured me back in, just to disappoint Stay local is my recommendation
The team from Quicken Loans accomplished what I needed with the refi
Very professional and efficient Online application and loan approval process went smoothly Customer service was responsive and knowledgeable
I am a first time home buyer and absolutely loved the quality, speed, and customer serviceI would and have recommended Quicken to anyone in the market for a home