Mostly things were goodSome confusion about the paper work I needed then after the effort to get it...I was told I didn't need itAlso the older generation was not trained on computersI feel that a little more consideration should be given to those of us
We were very impressed with the "Customer Service" provided by Quicken Loans Our Mortgage Banker, Sesha Bracy and Client Care Specialist, Christina DiNatale were awesome to deal with They always returned our calls in a timely manner and helped us with ease through the refinance of our home I highly recommend Quicken Loans to anyone who is interested in financing or refinancing their home
I had a great experience with Quicken Loans! At first I was skeptical, with the company being all online, but I decided to give them a tryThey were great from beginning to endThey even helped get my credit score up high enough to get the loan type I wantedThe only thing was I wish they would have communicated more with my realtor, I felt I had to play the middle man a couple of times to get my realtor the information she neededBut other than that it was a perfect experience and I would highly recommended quicken loans
Awesome people to work withFast processGreat communication Awesome attitudes, spirit, and loyaltyThey did what they said they were going to do in the period of time they set, hard to believe that a lender still honors their words Thank you for making my experience positive and I look forward to working with you and referring friends
We had a pleasant experience with our loan process However, it did take approxthree months from start to finish, which some of that was due to a slow appraisal, so it was not Quickens fault The only other thing that would slow it down would be the part that I would fax in what loans I would want paid, and they kept showing just what came up on our credit report I was wanting to pay off more than what showed, and not pay a couple that were showing (school loans that my son pays), so it got kind of long trying to get it right, but we/they finally did and it went well from there outIf you live in a rural area, like we do, scheduling a closing can get postponed a few times alsoBut all in all, they seem to be a great company who helped us out when we needed them
I have had an extremely positive experience with Quicken Loans Every single person that I spoke with was friendly, helpful, and supportive I would definitely recommend Quicken Loans to anyone and am so happy that a friend recommended them to me!
I started the process of a refi last yearI was approvedEliz was great however once I was approved they set me up with a loan specialist Omara worst experience ever I would always get generic answers or replies from herWeeks would pass and I wouldn't hear anything ,so I would call only to be told the loan is moving along and if they needed anything they would let me knowI would give it a couple weeks and call and then and only then when I called she would need something newI was also told my closing cost when I first applied was a quarter of what they wanted close to closing timeSix months into this process I said just forget itThey had to extend my lock in rate a few timesThen they wanted to change it from a 15yr to a yrto lower closing costsI didn't go for itI waited approximately months and contacted them againThe interest rate was supposed to be lower (not) I delt with a new group of employees somewhat better but still not truthfulMathew stated to me that if I did a yr my closing would be about the same amount as my current mortgage (lie) he stated if I wanted the yrit would be like 1/of my current mortgage paymentsThe process did not take as long a little over two months the second time aroundI am still upset that with a 30yrthe closing was more then I was told when I contacted them the first time I applied and that one was a yrI would not have refinanced if my current rate wasn't 1/% and me wanting to lower my paymentsIf you don't have much choice then use Quicken other wise shop around
As a first time home buyers there were a couple of small issues at the end that I wish had been discussed at the beginning to make final closing less stress full
After asking more than once if my loan would be sold, I was assured both times that my loan would never be soldOne month after closing the loan, the loan was sold to Freddie MacI will be searching for similar complaints about this type of experienceLying to your customers will not gain you business, I will never again use quicken loans and will take further action if the opportunity arises in the future
We had a very good experience with Quicken loansThey kept us informed during the process and was always a phone call away for any questions and was quick to return our calls
Quicken Loans did hard credit pulls on my name in May I authorized a credit pull in March when I went on a website for a pre-approval and they immediately contacted meI did not authorize the pulls in MayI submitted a letter requesting proof of May authorizationQL claims they did an investigation and reviewed phones calls and would not remove the hard pullsI requested proof such as transcript or recording and they stated QL would notI deem this highly unethical and DO NOT recommend anyone doing business with QUICKEN LOANS
Quicken Loans was amazing from start to finish!! They made our refinance a smooth and hassle free experience! No question went unanswered and phone calls and emails were answered usually within hoursWe highly recommend them and have absolutely no regrets!
Quicken loans was good for the most partWe had to get a lot of information for them that they should of got on their own
It was so easy
Mostly things were goodSome confusion about the paper work I needed then after the effort to get it...I was told I didn't need itAlso the older generation was not trained on computersI feel that a little more consideration should be given to those of us
We were very impressed with the "Customer Service" provided by Quicken Loans Our Mortgage Banker, Sesha Bracy and Client Care Specialist, Christina DiNatale were awesome to deal with They always returned our calls in a timely manner and helped us with ease through the refinance of our home I highly recommend Quicken Loans to anyone who is interested in financing or refinancing their home
I had a great experience with Quicken Loans! At first I was skeptical, with the company being all online, but I decided to give them a tryThey were great from beginning to endThey even helped get my credit score up high enough to get the loan type I wantedThe only thing was I wish they would have communicated more with my realtor, I felt I had to play the middle man a couple of times to get my realtor the information she neededBut other than that it was a perfect experience and I would highly recommended quicken loans
Easy to work with Very knowledgeable and efficient
Awesome people to work withFast processGreat communication Awesome attitudes, spirit, and loyaltyThey did what they said they were going to do in the period of time they set, hard to believe that a lender still honors their words Thank you for making my experience positive and I look forward to working with you and referring friends
We had a pleasant experience with our loan process However, it did take approxthree months from start to finish, which some of that was due to a slow appraisal, so it was not Quickens fault The only other thing that would slow it down would be the part that I would fax in what loans I would want paid, and they kept showing just what came up on our credit report I was wanting to pay off more than what showed, and not pay a couple that were showing (school loans that my son pays), so it got kind of long trying to get it right, but we/they finally did and it went well from there outIf you live in a rural area, like we do, scheduling a closing can get postponed a few times alsoBut all in all, they seem to be a great company who helped us out when we needed them
I have had an extremely positive experience with Quicken Loans Every single person that I spoke with was friendly, helpful, and supportive I would definitely recommend Quicken Loans to anyone and am so happy that a friend recommended them to me!
No issues
As advertised quick and painless
I started the process of a refi last yearI was approvedEliz was great however once I was approved they set me up with a loan specialist Omara worst experience ever I would always get generic answers or replies from herWeeks would pass and I wouldn't hear anything ,so I would call only to be told the loan is moving along and if they needed anything they would let me knowI would give it a couple weeks and call and then and only then when I called she would need something newI was also told my closing cost when I first applied was a quarter of what they wanted close to closing timeSix months into this process I said just forget itThey had to extend my lock in rate a few timesThen they wanted to change it from a 15yr to a yrto lower closing costsI didn't go for itI waited approximately months and contacted them againThe interest rate was supposed to be lower (not) I delt with a new group of employees somewhat better but still not truthfulMathew stated to me that if I did a yr my closing would be about the same amount as my current mortgage (lie) he stated if I wanted the yrit would be like 1/of my current mortgage paymentsThe process did not take as long a little over two months the second time aroundI am still upset that with a 30yrthe closing was more then I was told when I contacted them the first time I applied and that one was a yrI would not have refinanced if my current rate wasn't 1/% and me wanting to lower my paymentsIf you don't have much choice then use Quicken other wise shop around
As a first time home buyers there were a couple of small issues at the end that I wish had been discussed at the beginning to make final closing less stress full
After asking more than once if my loan would be sold, I was assured both times that my loan would never be soldOne month after closing the loan, the loan was sold to Freddie MacI will be searching for similar complaints about this type of experienceLying to your customers will not gain you business, I will never again use quicken loans and will take further action if the opportunity arises in the future
Quick response to all questions and concernsI will use them again in the future if a needed
I had great help from everyone during my process
Wonderful to work with
We had a very good experience with Quicken loansThey kept us informed during the process and was always a phone call away for any questions and was quick to return our calls
Quicken Loans did hard credit pulls on my name in May I authorized a credit pull in March when I went on a website for a pre-approval and they immediately contacted meI did not authorize the pulls in MayI submitted a letter requesting proof of May authorizationQL claims they did an investigation and reviewed phones calls and would not remove the hard pullsI requested proof such as transcript or recording and they stated QL would notI deem this highly unethical and DO NOT recommend anyone doing business with QUICKEN LOANS
Quicken Loans was amazing from start to finish!! They made our refinance a smooth and hassle free experience! No question went unanswered and phone calls and emails were answered usually within hoursWe highly recommend them and have absolutely no regrets!