Took way too long seemed like all came to a stop 3-times, then I would e mail people and all of a sudden things are happenning againquicken????? LOLOLOL Thats funnyHow about maybe somedayremember the ads for lethargic National banK ??? well heres where they got the idea for the ad
Overall process was efficient and personnel were responsive Online document submission was user friendly Loan application phase was very good; the closing phase seemed less efficient but was generally acceptable I would recommend Quicken Loans
The whole lending team was knowledgeable, thorough and prompt We could not be happier with Quicken Loans! So glad we broke away from the traditional brick & mortar lending institutionsWe were even able to get answers and conduct business after banking hoursThanks Quicken!
I must say I was pleased with the way the personal from Quicken Loans, helped my wife and I with the loan processFrom MrRiley, MrJones, and MsWashington, all of them were patient, and instrumental for my wife and I to secure a loan, Thanks to all
Quicken Loans was a very positive experience in my situationFrom the first phone call, each person was very knowledgeable, professional and answered all my questionsI thought having my own representatives was extremely helpful, especially for contact purposes and guiding me through the loan process with all the correct paperworkI was consistently kept informed of the process and what I was required of me, including the follow up after the closingI would highly recommend this company
This was the easiest and most efficient process I've been through when re-financing my home Every contact was pleasant and explained what would happen next I will use them again if the opportunity presents itself
Rocket Loans (a division of Quicken Loans) requires you to log into your bank account through their site to approve your loan I was concerned about that, so I checked with my bank While they could not say that was something we should or should not do, they said if it were them, they would never give that information to anyone That information gives them complete access to your account, which is information and accessibility no legitimate lending institution needs I took my banks advice and did not continue with the loan
The total experience with Quicken Loans/Rocket Mortgage was excellent from start to finist was by far the most seamless and easiest process that we have ever experiencedAlex Makki was just outstandingThere aren't enough word to describe just how excellent he was through the entire processHe had the answers to all of our questions and could not have done anything more to assist us through the refinancing of our mortgageWe wish that there were more people in the "customer service world" like Alex! Many persons who work in a customer service capacity should take a course with AlexThey would learn quickly the proper way to deal with their customers...respectfully, honestly and with pure professionalismWe will surely refer anyone who is look for mortgage services to Alex MakkiThank you again for making our experience so positive
Gratefully,
Peg and Rich P
I worked specifically with Eric Donaldson and Steffannee York, and both were professional, courteous, hard working, and exceeded any expectation I hadExcellent team of people absolutely committed to helping me purchase my home
I had asked for a copy of my appraisal and closing paper work and you asked where I would like it sentI thought this was a little funny cause you have my addressStill waiting for thatBut others than that it seemed to pretty smooth it took a little longer than I thought but good
Very professional to work withAs a first time home-buyer, Quicken made the entire mortgage process from pre-approval and apply to closing, very simple and a seamless experienceThey found the best options for us based on our financial situation and saved us thousands
I had the best team working on the refinancing of my homeIt was quick, it was easy and it was stress free!!! I highly recommend Quicken Loans to all my friends and family!!
Quicken Loans liedOn 4/4/I started a refinance with Quicken LoansThey told me my appraisal would be free but the VA required that I place a $deposit which would be returned when the loan funded(They failed to add that if it did not fund the deposit would be forfeited) I specifically asked if any money would be coming out of my pocket, as most lenders cover appraisal costsShe assured me I would not pay for itThe appraiser they sent was subparHe ignored the fact I had a new roof and new solarHe called my hardwood floors laminate and he listed the age of the home correct on one form and wrong on anotherThe appraisal came in too low to fund the loan they pointed out that I had signed a document saying the appraisal fee was non-refundableMy mistake for letting her rush me through the documents but she lied on their behalfStay away from Quicken!!!!
Update: On 5/I received a call from Quicken Loans and spoke to LauraShe said she would review the phone calls and if the loan officer failed to tell me that I would not receive my deposit back the Laura said she would work to get my deposit refundedLaura called me back today and said she had found where I asked if money was coming out of my pocket and the loan officer said no, that when the loan funded I would get it backLaura said this showed the deposit policy was properly explainedI asked if there was any part of the conversation where the loan officer explained that the deposit would not be returned if it failed to fund and Laura said noShe stood by her belief that a half right response was a proper explanationI stand by my assertion that Quicken Loans plays by shady rules and I recommend you run, not walk away from themThey don't tell the truth and I failed to slow down and read every document I signed because I thought they were honestThey are not
Took way too long seemed like all came to a stop 3-times, then I would e mail people and all of a sudden things are happenning againquicken????? LOLOLOL Thats funnyHow about maybe somedayremember the ads for lethargic National banK ??? well heres where they got the idea for the ad
We were happy with the people and service at Quicken Loans If you reached their voicemail they always returned calls quickly
Overall process was efficient and personnel were responsive Online document submission was user friendly Loan application phase was very good; the closing phase seemed less efficient but was generally acceptable I would recommend Quicken Loans
The whole lending team was knowledgeable, thorough and prompt We could not be happier with Quicken Loans! So glad we broke away from the traditional brick & mortar lending institutionsWe were even able to get answers and conduct business after banking hoursThanks Quicken!
Excellent customer service and communicationQuick and efficient closingHighly recommend
I must say I was pleased with the way the personal from Quicken Loans, helped my wife and I with the loan processFrom MrRiley, MrJones, and MsWashington, all of them were patient, and instrumental for my wife and I to secure a loan, Thanks to all
This was our second time refinancing with Quicken, both occasions went smooth without any delays or problems
Working with Quicken Loans was an honor Their service is an A+
Quicken Loans was a very positive experience in my situationFrom the first phone call, each person was very knowledgeable, professional and answered all my questionsI thought having my own representatives was extremely helpful, especially for contact purposes and guiding me through the loan process with all the correct paperworkI was consistently kept informed of the process and what I was required of me, including the follow up after the closingI would highly recommend this company
This was the easiest and most efficient process I've been through when re-financing my home Every contact was pleasant and explained what would happen next I will use them again if the opportunity presents itself
Rocket Loans (a division of Quicken Loans) requires you to log into your bank account through their site to approve your loan I was concerned about that, so I checked with my bank While they could not say that was something we should or should not do, they said if it were them, they would never give that information to anyone That information gives them complete access to your account, which is information and accessibility no legitimate lending institution needs I took my banks advice and did not continue with the loan
Easiest refinance, I have ever done The process was quick and easy Less headaches
The total experience with Quicken Loans/Rocket Mortgage was excellent from start to finis
t was by far the most seamless and easiest process that we have ever experiencedAlex Makki was just outstandingThere aren't enough word to describe just how excellent he was through the entire processHe had the answers to all of our questions and could not have done anything more to assist us through the refinancing of our mortgageWe wish that there were more people in the "customer service world" like Alex! Many persons who work in a customer service capacity should take a course with AlexThey would learn quickly the proper way to deal with their customers...respectfully, honestly and with pure professionalismWe will surely refer anyone who is look for mortgage services to Alex MakkiThank you again for making our experience so positive
Gratefully,
Peg and Rich P
Excellent company to work with and very knowledgeable
I worked specifically with Eric Donaldson and Steffannee York, and both were professional, courteous, hard working, and exceeded any expectation I hadExcellent team of people absolutely committed to helping me purchase my home
I was very happy with my experience
I had asked for a copy of my appraisal and closing paper work and you asked where I would like it sentI thought this was a little funny cause you have my addressStill waiting for thatBut others than that it seemed to pretty smooth it took a little longer than I thought but good
Very professional to work withAs a first time home-buyer, Quicken made the entire mortgage process from pre-approval and apply to closing, very simple and a seamless experienceThey found the best options for us based on our financial situation and saved us thousands
I had the best team working on the refinancing of my homeIt was quick, it was easy and it was stress free!!! I highly recommend Quicken Loans to all my friends and family!!
Quicken Loans liedOn 4/4/I started a refinance with Quicken LoansThey told me my appraisal would be free but the VA required that I place a $deposit which would be returned when the loan funded(They failed to add that if it did not fund the deposit would be forfeited) I specifically asked if any money would be coming out of my pocket, as most lenders cover appraisal costsShe assured me I would not pay for itThe appraiser they sent was subparHe ignored the fact I had a new roof and new solarHe called my hardwood floors laminate and he listed the age of the home correct on one form and wrong on anotherThe appraisal came in too low to fund the loan they pointed out that I had signed a document saying the appraisal fee was non-refundableMy mistake for letting her rush me through the documents but she lied on their behalfStay away from Quicken!!!!
Update: On 5/I received a call from Quicken Loans and spoke to LauraShe said she would review the phone calls and if the loan officer failed to tell me that I would not receive my deposit back the Laura said she would work to get my deposit refundedLaura called me back today and said she had found where I asked if money was coming out of my pocket and the loan officer said no, that when the loan funded I would get it backLaura said this showed the deposit policy was properly explainedI asked if there was any part of the conversation where the loan officer explained that the deposit would not be returned if it failed to fund and Laura said noShe stood by her belief that a half right response was a proper explanationI stand by my assertion that Quicken Loans plays by shady rules and I recommend you run, not walk away from themThey don't tell the truth and I failed to slow down and read every document I signed because I thought they were honestThey are not