We had an AWESOME experience Everything was prompt and efficient couldn't have asked for a better or more smooth and professional refinance experience Thank you to all the employees who made it that way AAAAAAA+++++++
Our experience with Quicken Loans, Incwas very positive Everything went smoothly When we had questions they were answered quickly We had no trouble getting in touch with someone when we needed to, either by email or phone..email was faster!! Closing also went very well and we enjoyed the professional they used in closing!!
My experience with QL has been fantastic Process was really smooth and fast All information is clearly stated on the portal they create with identifying information regarding status of the loan No secrets or hidden information Everything is explained upfront Personalized service - minute closing at the location of your choice Would recommend and use them again if needed
We had a wonderful experience working with Quicken Loans They were friendly, professional, easy to stay in contact with, able to find solutions to problems that came up, the whole process was completed quickly and they really reduced the work we needed to do for the whole refinance! It was the best experience we've had and we've got some experience in doing this over the years Thank you!!
I had a lender setup, and I don't remember how exactly I got on Quicken's radar, but I received a call one day telling me they would make a great offerIt was my instinct to hang up as I almost always do, but I was cooking and waiting for water to boil so I figured I'd give them 2-minI talked to Haider Al-Ramdhan initially, he was very personal and upbeat, the type of person you just enjoy having a conversation with but he was very focused and motivated on making this loan for me and I loved that about himAfter the initial disclosures I dropped my other lender and I was set with QuickenHyde (Haider) was available by email almost all the time and it was a rare occasion when he didn't answer the phone but no matter what I never waited long for a call backHe was very patient with my questions and walked me through the whole processWhen I got to underwriting I worked with Jennifer Parks, she was every bit as pleasurable to work with as HydeThe sad part was, the builder was not as fast at getting things done as Quicken, I feel terrible for the times I was short on the phone or in an email only to find out later that Quicken had done everything they could they were waiting on documents from my builderI can't express how much this team impressed meA true pleasure to work with and very good and very fast at their jobs
Took way too long seemed like all came to a stop 3-times, then I would e mail people and all of a sudden things are happenning againquicken????? LOLOLOL Thats funnyHow about maybe somedayremember the ads for lethargic National banK ??? well heres where they got the idea for the ad
The loan process was very simple from start to finish, and submitting documents was a breezeThe people I worked with were helpful and efficient, and I appreciate that the closing agent came to my houseMy only negative comment is regarding the appraisal service that was usedI was refinancing a lake property and the appraiser stated he did not have much experience with lake properties and appraised my house for $180K less than it had been appraised for one year priorEveryone I brought this up to at Quicken seemed to think it was no big deal because it wasn't affecting my loan, but it was a big deal to me
This was a bad experienceTheir initial offer seemed financially reasonable and in my best interestThe fees are excessive and they keep saying that they are adding discounts
After a month of working with them, their customer service and multiple representatives turned indifferent and unwilling to assist The
My experience was a three month long ordealInstead of having one person to handle the loan, there were several people involvedI never knew who I would get when I called
They had all of my income information, yet "forgot" to consider a big chunk of it until I got very angry and told them about it
At the closing I noticed that they were adding property taxes into my mortgage payment when I am exempt from them due to my income levelThey also didn't handle the escrow account properly; they did not figure my wind, hail or hurricane coverage in itIt's going to take awhile to get it all worked outNot a happy camper!
I worked specifically with Eric Donaldson and Steffannee York, and both were professional, courteous, hard working, and exceeded any expectation I hadExcellent team of people absolutely committed to helping me purchase my home
Buying a home is something that I have only done twice in my lifeThe staff at Quicken Loans couldn't have made it easier or more streamlinedThe process was easily laid out via emails with clear instructions for what was needed to process the loan, and of course I was always able to rely on the staff of courteous and knowledgeable loan officersI am truly a satisfied customer, and I thank youIf anyone is reading this, and is considering Quicken Loans, my advice is do it!
Like most things that you do in life something can go wrongSuch was the case with my Quicken loan process When my appraisal was done things were required to be repaired I became upset and took it personallyBut because this company is so well organized, when I voiced my complaint they had the right person to call meThis man explained to me very calmly and with much wisdom and concern why these requirements were made of meHe even offered a refund if things were done wrongly in the companyI agreed to the repairs,(took my time) and made themNow I have a beautiful home that I am proud of with a mortgage that has a lower monthly note At first I was upset (like many of those who are making complaints on this company), then I begin to think as I was talking to the guy…This is a COMPANY and they are in businessThey want to remain in business The things they are asking me to do are in my favor My loan process was longer than I thought it would be, but it was entirely up to me I chose to take my time and make my repairs This company was very kind to me, especially Bobby GravesI suggest that you keep a positive attitude
My husband and I had an excellent experience with Quicken Loans on what is referred to as a "cash out refinance" loan We were wanting to purchase a second home utilizing the equity in our first home for the down payment After working patiently for months with another loan company we were told they did not offer the product we were looking for Incredibly frustrating since we had plainly described our situation and what our need was
Every person we spoke with at Quicken Loans was knowledgeable, informative, and efficient The online platform for submitting and gathering information, as well as communicating about the process was incredibly effective and kept things moving forward swiftly It was such a relief to meet our deadline of before school started for our daughter From start to finish a great experience
We have been a Quicken Loans customer for about yearsWe have refinanced twice and both experiences were very positiveThey kept us informed every step of the way and were quick to respond when we had questions
David Maveal was amazing to work with He was able to answer all of our questions and was able to explain what his coworkers were confused on regarding our new loan
We had an AWESOME experience Everything was prompt and efficient couldn't have asked for a better or more smooth and professional refinance experience Thank you to all the employees who made it that way AAAAAAA+++++++
Our experience with Quicken Loans, Incwas very positive Everything went smoothly When we had questions they were answered quickly We had no trouble getting in touch with someone when we needed to, either by email or phone..email was faster!! Closing also went very well and we enjoyed the professional they used in closing!!
My experience with QL has been fantastic Process was really smooth and fast All information is clearly stated on the portal they create with identifying information regarding status of the loan No secrets or hidden information Everything is explained upfront Personalized service - minute closing at the location of your choice Would recommend and use them again if needed
We had a wonderful experience working with Quicken Loans They were friendly, professional, easy to stay in contact with, able to find solutions to problems that came up, the whole process was completed quickly and they really reduced the work we needed to do for the whole refinance! It was the best experience we've had and we've got some experience in doing this over the years Thank you!!
I had a lender setup, and I don't remember how exactly I got on Quicken's radar, but I received a call one day telling me they would make a great offerIt was my instinct to hang up as I almost always do, but I was cooking and waiting for water to boil so I figured I'd give them 2-minI talked to Haider Al-Ramdhan initially, he was very personal and upbeat, the type of person you just enjoy having a conversation with but he was very focused and motivated on making this loan for me and I loved that about himAfter the initial disclosures I dropped my other lender and I was set with QuickenHyde (Haider) was available by email almost all the time and it was a rare occasion when he didn't answer the phone but no matter what I never waited long for a call backHe was very patient with my questions and walked me through the whole processWhen I got to underwriting I worked with Jennifer Parks, she was every bit as pleasurable to work with as HydeThe sad part was, the builder was not as fast at getting things done as Quicken, I feel terrible for the times I was short on the phone or in an email only to find out later that Quicken had done everything they could they were waiting on documents from my builderI can't express how much this team impressed meA true pleasure to work with and very good and very fast at their jobs
Quick, thorough and extremely polite Very professional
My experience with re-finance couldn't have gone any better My Agent, Harry C was great!
Working with Quicken Loans was an honor Their service is an A+
Took way too long seemed like all came to a stop 3-times, then I would e mail people and all of a sudden things are happenning againquicken????? LOLOLOL Thats funnyHow about maybe somedayremember the ads for lethargic National banK ??? well heres where they got the idea for the ad
The loan process was very simple from start to finish, and submitting documents was a breezeThe people I worked with were helpful and efficient, and I appreciate that the closing agent came to my houseMy only negative comment is regarding the appraisal service that was usedI was refinancing a lake property and the appraiser stated he did not have much experience with lake properties and appraised my house for $180K less than it had been appraised for one year priorEveryone I brought this up to at Quicken seemed to think it was no big deal because it wasn't affecting my loan, but it was a big deal to me
Some of the info seemed to be a repeating previous info so I spent a lot of time running back and forth to fax thingsNot everyone has a fax machine
This was a bad experienceTheir initial offer seemed financially reasonable and in my best interestThe fees are excessive and they keep saying that they are adding discounts
After a month of working with them, their customer service and multiple representatives turned indifferent and unwilling to assist The
My experience was a three month long ordealInstead of having one person to handle the loan, there were several people involvedI never knew who I would get when I called
They had all of my income information, yet "forgot" to consider a big chunk of it until I got very angry and told them about it
At the closing I noticed that they were adding property taxes into my mortgage payment when I am exempt from them due to my income levelThey also didn't handle the escrow account properly; they did not figure my wind, hail or hurricane coverage in itIt's going to take awhile to get it all worked outNot a happy camper!
I worked specifically with Eric Donaldson and Steffannee York, and both were professional, courteous, hard working, and exceeded any expectation I hadExcellent team of people absolutely committed to helping me purchase my home
Very fast service
Buying a home is something that I have only done twice in my lifeThe staff at Quicken Loans couldn't have made it easier or more streamlinedThe process was easily laid out via emails with clear instructions for what was needed to process the loan, and of course I was always able to rely on the staff of courteous and knowledgeable loan officersI am truly a satisfied customer, and I thank youIf anyone is reading this, and is considering Quicken Loans, my advice is do it!
Like most things that you do in life something can go wrongSuch was the case with my Quicken loan process When my appraisal was done things were required to be repaired I became upset and took it personallyBut because this company is so well organized, when I voiced my complaint they had the right person to call meThis man explained to me very calmly and with much wisdom and concern why these requirements were made of meHe even offered a refund if things were done wrongly in the companyI agreed to the repairs,(took my time) and made themNow I have a beautiful home that I am proud of with a mortgage that has a lower monthly note At first I was upset (like many of those who are making complaints on this company), then I begin to think as I was talking to the guy…This is a COMPANY and they are in businessThey want to remain in business The things they are asking me to do are in my favor My loan process was longer than I thought it would be, but it was entirely up to me I chose to take my time and make my repairs This company was very kind to me, especially Bobby GravesI suggest that you keep a positive attitude
My husband and I had an excellent experience with Quicken Loans on what is referred to as a "cash out refinance" loan We were wanting to purchase a second home utilizing the equity in our first home for the down payment After working patiently for months with another loan company we were told they did not offer the product we were looking for Incredibly frustrating since we had plainly described our situation and what our need was
Every person we spoke with at Quicken Loans was knowledgeable, informative, and efficient The online platform for submitting and gathering information, as well as communicating about the process was incredibly effective and kept things moving forward swiftly It was such a relief to meet our deadline of before school started for our daughter From start to finish a great experience
We have been a Quicken Loans customer for about yearsWe have refinanced twice and both experiences were very positiveThey kept us informed every step of the way and were quick to respond when we had questions
David Maveal was amazing to work with He was able to answer all of our questions and was able to explain what his coworkers were confused on regarding our new loan