We are a very busy family with little time to go through a long refi process, Quickens team made it simple and very short livedIn our opinion they are the only way to goBruce and Joan
My experience was a three month long ordealInstead of having one person to handle the loan, there were several people involvedI never knew who I would get when I called
They had all of my income information, yet "forgot" to consider a big chunk of it until I got very angry and told them about it
At the closing I noticed that they were adding property taxes into my mortgage payment when I am exempt from them due to my income levelThey also didn't handle the escrow account properly; they did not figure my wind, hail or hurricane coverage in itIt's going to take awhile to get it all worked outNot a happy camper!
PLEASE BEWARE!!! They are not an ethical companyThree times we tried to get a refinance loan with Quicken, and each time the agents made HUGE mistakes that had a negative impact on the outcomeThe final (AND LAST) the agent did NOT tell us the $deposit would NOT come back to us if the loan did not closeRachel Reynolds reviewed the conversation AND did NOT find where the agent told me the $was completely NONREFUNDABLE if the loan was not processedHe ONLY said if we backed out it was not refundable! Rachel fully admitted this yet STILL stood behind the dishonest unethical company that she works forAt the end of the day she is a good person, I can tell it is the company she works for that I would NEVER do business withI will make sure to tell everyone I can to BEWARE!! You as the client better make sure YOU ask every question imaginable because there's a good chance they'll fail to tell you some VERY important piece of information!!
David Maveal was amazing to work with He was able to answer all of our questions and was able to explain what his coworkers were confused on regarding our new loan
Am very pleased with the experience we had with Quicken Loans Had called just to asked about a refi only But with the detailed info we received from your staff, we decided to do the refi Satisfied customer
I would work with the team at Quicken Loans over and over again based on my recent experienceThe online tool took the pain of sharing documents awayThe list made expectations clearTheir work was done ahead of scheduleI had the final closing documents hours before the actual closing -- that never happened in numerous previous closingsThe final documents were always last minuteThe settlement was easy and completed in minutes
The broker we worked with, Kevin Boyle with Quicken Loans was very efficient, polite, and professionalHe was able to answer any and all questionsKevin made the process go smoothly and was available through closingQuicken Loans also got us the lowest rate compared to other during the time period (we had been talking to two other Lenders-who had quoted +.25-higher rate)We would recommend Quicken Loans
Fantastic! From start to finish, the entire experience was friendly, professional, fast, and helpful My story- I'm a single parent, college bound daughter, and looked into re-financing After speaking to several brick banks and local banks, I felt confused and beat down My credit score was fair at best After speaking with Chris Klug and the team at Quicken, I was impressed I did look at internet reviews, which almost kept me from proceeding I discussed every concern - Chris addressed every issue Once I had made up my mind to proceed ( I even changed a few things in the midst), my closing was exactly days from start to finish The signing agent even came to my home to close, on my schedule minutes and papers were signed days later, funds were transferred and I have a lower interest year fixed rate loan Quicken delivered on every single facet The team concept is fabulous!! Everyone in the organization was professional and extremely helpful Chris Klug is so helpful and knowledgeable!! I will not hesitate to use Quicken again in the future and I have referred family and friends, who have already contacted Quicken and they have given me positive feedback
Loved my experience with QuickenThey were very quick to respond to any questionsThey had my refi ready to close in weeksI never had to wait more than ten minutes for a response to any questionsThe process was very easy and user friendlyNo hidden fees or chargesWould definitely use them again
Terrible company! They actually put the wrong property on the loanWe went to sell that property but couldn't because the loan was on itWe had to hire an attorney to have it changed to the correct propertyThen they changed it and forged our signatures!! They refuse to do anything to reimburse us for all our problemsThey just don't careI would never consider getting another loan with Quicken
Everyone I worked with was very professional and extremely helpfulQuicken team made my whole experience pleasant
Excellent staff and service
We are a very busy family with little time to go through a long refi process, Quickens team made it simple and very short livedIn our opinion they are the only way to goBruce and Joan
My experience was a three month long ordealInstead of having one person to handle the loan, there were several people involvedI never knew who I would get when I called
They had all of my income information, yet "forgot" to consider a big chunk of it until I got very angry and told them about it
At the closing I noticed that they were adding property taxes into my mortgage payment when I am exempt from them due to my income levelThey also didn't handle the escrow account properly; they did not figure my wind, hail or hurricane coverage in itIt's going to take awhile to get it all worked outNot a happy camper!
Awesome Customer ServiceVery fast and easy:)
PLEASE BEWARE!!! They are not an ethical companyThree times we tried to get a refinance loan with Quicken, and each time the agents made HUGE mistakes that had a negative impact on the outcomeThe final (AND LAST) the agent did NOT tell us the $deposit would NOT come back to us if the loan did not closeRachel Reynolds reviewed the conversation AND did NOT find where the agent told me the $was completely NONREFUNDABLE if the loan was not processedHe ONLY said if we backed out it was not refundable! Rachel fully admitted this yet STILL stood behind the dishonest unethical company that she works forAt the end of the day she is a good person, I can tell it is the company she works for that I would NEVER do business withI will make sure to tell everyone I can to BEWARE!! You as the client better make sure YOU ask every question imaginable because there's a good chance they'll fail to tell you some VERY important piece of information!!
Best mortgage experience
David Maveal was amazing to work with He was able to answer all of our questions and was able to explain what his coworkers were confused on regarding our new loan
Am very pleased with the experience we had with Quicken Loans Had called just to asked about a refi only But with the detailed info we received from your staff, we decided to do the refi Satisfied customer
I would work with the team at Quicken Loans over and over again based on my recent experienceThe online tool took the pain of sharing documents awayThe list made expectations clearTheir work was done ahead of scheduleI had the final closing documents hours before the actual closing -- that never happened in numerous previous closingsThe final documents were always last minuteThe settlement was easy and completed in minutes
The broker we worked with, Kevin Boyle with Quicken Loans was very efficient, polite, and professionalHe was able to answer any and all questionsKevin made the process go smoothly and was available through closingQuicken Loans also got us the lowest rate compared to other during the time period (we had been talking to two other Lenders-who had quoted +.25-higher rate)We would recommend Quicken Loans
My experience with re-finance couldn't have gone any better My Agent, Harry C was great!
Fantastic! From start to finish, the entire experience was friendly, professional, fast, and helpful My story- I'm a single parent, college bound daughter, and looked into re-financing After speaking to several brick banks and local banks, I felt confused and beat down My credit score was fair at best After speaking with Chris Klug and the team at Quicken, I was impressed I did look at internet reviews, which almost kept me from proceeding I discussed every concern - Chris addressed every issue Once I had made up my mind to proceed ( I even changed a few things in the midst), my closing was exactly days from start to finish The signing agent even came to my home to close, on my schedule minutes and papers were signed days later, funds were transferred and I have a lower interest year fixed rate loan Quicken delivered on every single facet The team concept is fabulous!! Everyone in the organization was professional and extremely helpful Chris Klug is so helpful and knowledgeable!! I will not hesitate to use Quicken again in the future and I have referred family and friends, who have already contacted Quicken and they have given me positive feedback
Loved my experience with QuickenThey were very quick to respond to any questionsThey had my refi ready to close in weeksI never had to wait more than ten minutes for a response to any questionsThe process was very easy and user friendlyNo hidden fees or chargesWould definitely use them again
Terrible company! They actually put the wrong property on the loanWe went to sell that property but couldn't because the loan was on itWe had to hire an attorney to have it changed to the correct propertyThen they changed it and forged our signatures!! They refuse to do anything to reimburse us for all our problemsThey just don't careI would never consider getting another loan with Quicken
Excellent experience with Quicken LoansWould definitely use again should the need arise
I had a very good experience with Quicken Loans
Costumer service is beyond todays standardsA pleasure to do business withI would highly recommend
Rocket mortgage was easy, responsive and professionalI've used them twice now and haven't been disappointed
My experience with Quicken Loans was very positiveThe agents that handled my loan were professional and kept me informed on ever step of the process