We have dealt with Quicken Loans in the past and both times we have had excellent service!!! The loan process is quick and easy!! Anytime we had a question or concern it was very easy to get in touch with our client care specialist!! Our questions were answered in a very professional and caring way!! We would highly recommend Quicken Loans!! Thanks!!
My experience was very good and the professional manner in which the team communicated with me through out the process was phanominalI like having the ability to review each of the documents and the status of the loan as it matriculated through the processThis was truly a rocket loan as it is advertisedI'm sure to recommend this to anyone of my friends, family and or colleagues for future needs
Zero stars!!!! Problem after problem, even after jumping through multiple hoopsLack of informationpre-approval without education regarding substantiation of funds until over a month into the dealPre-approval with them means nothingDo your researchThey will not give you the vital information that you need to knowThey will just harass you for the same documents over and over againThey will invade the privacy of your family membersThey are a horrible company to deal withYet they are more concerned regarding their reputation on social media than they are the satisfaction of their potential customersHorrible serviceDo not use themLess than Zero Stars!!! One month of my life has been wasted by this circus
I started the process of a refi last yearI was approvedEliz was great however once I was approved they set me up with a loan specialist Omara worst experience ever I would always get generic answers or replies from herWeeks would pass and I wouldn't hear anything ,so I would call only to be told the loan is moving along and if they needed anything they would let me knowI would give it a couple weeks and call and then and only then when I called she would need something newI was also told my closing cost when I first applied was a quarter of what they wanted close to closing timeSix months into this process I said just forget itThey had to extend my lock in rate a few timesThen they wanted to change it from a 15yr to a yrto lower closing costsI didn't go for itI waited approximately months and contacted them againThe interest rate was supposed to be lower (not) I delt with a new group of employees somewhat better but still not truthfulMathew stated to me that if I did a yr my closing would be about the same amount as my current mortgage (lie) he stated if I wanted the yrit would be like 1/of my current mortgage paymentsThe process did not take as long a little over two months the second time aroundI am still upset that with a 30yrthe closing was more then I was told when I contacted them the first time I applied and that one was a yrI would not have refinanced if my current rate wasn't 1/% and me wanting to lower my paymentsIf you don't have much choice then use Quicken other wise shop around
I had a very good experience with Quicken LoansThey were very patient with me on all of the transactions that needed to be done on the computer, I'm not very good doing things on the computerEvery transaction was handled very professionallyI would recommend Quicken Loans to anyone who is considering a new mortgage or refinancing an Old one to consider using Quicken Loans
I have had nothing but positive experiences with Quicken Loans They made the process of buying a home and refinancing our home twice as easy as possible Great customer service and always available to answer questions I wouldn't use any other lender
They were really easy to work with and everyone was helpful, knowledgeableI wasn't treated like a numberI work recommend them
The only con I came across was the loan options, I later found out I would qualify for a rural loan but QL does not offer theseThey also do not offer a loan to cover any fix up expenses
To date I have been on the 'buyer' side of financing or refinancing at least and and on the 'seller' side of real estate transactions involving land, commercial, personal residential, single family rental, and apartment buildings, I can say my most recent refinancing experience with Quicken Loans is absolutely among the top three or four smoothest transactions I have experienced
Kudos to whoever designed and built their modelI am used to doing business face to face with a live person and had some early reservations about conducting a real estate transaction entirely online until the final document(s) signing, but from early on in the process, I saw advantages to the electronic communications
Questions can be asked and answers received in a timely fashion without playing the previously frequent 'phone tag' game or trying to find the 'right' person to talk toIf a question came up in the middle of the night, a question could be posted and an answer would be received the next morning; and if the question needs to be escalated to another individual, it can be forwarded internally by QL to the right person to respond
I was able to scan and electronically send copies of all required supporting documents without the hassles of hand delivery, mailing or resorting to costly overnight delivery to speed up the process
And finally, when I did speak to someone by phone they were always courteous, helpful, knowledgeable and professional
I had the most amazing people to work with at Quicken LoansThey were all very helpful and took my interest at heart in helping me throughout the wayNot only that the website with your login is always up to date with your info and a response is always given to you throughout the whole process anytime you call Great company to work withYou would not be disappointed
Excellent experience, was the easiest loan I have received everEveryone was very knowledgeable and quick to respond to any questionsHighly recommended!!!!
Our experience with Quicken Loans, Incwas very positive Everything went smoothly When we had questions they were answered quickly We had no trouble getting in touch with someone when we needed to, either by email or phone..email was faster!! Closing also went very well and we enjoyed the professional they used in closing!!
No ask her was one of the nicest people to deal with through my Quicken experience he was clear concise and confident you made everything seem so eas y he knew exactly what he was talking about and made me feel very comfortable I would definitely tell my family and friends to ask specifically for him I dealt with different mortgage companies before aquicken and by far who was the most knowledgeable person that I spoke to throughout this whole experience great job Moe thanks for everything
My experience with QL was very rewarding, in all aspects of the procedure
QL held my hand, and walked me through the complete process in under (30)
days QL kept their word, and did everything to the letter
I would recommend QL to the World
DBT
Communication could have been a little better and less people involved in the process but even with a few hiccups our cash out refinance loan closed on time
Excellent customer service Very fast and efficient Listened to and understood my needs and didn't try to sell anything not asked for, wanted, or needed This is my third loan with Quicken Loans / Rocket Mortgage and I'm very happy with the service provided I'm glad I don't need to shop around and I can trust I'm getting the best service and financing available to me I highly recommend Quicken Loans / Rocket Mortgage
We have dealt with Quicken Loans in the past and both times we have had excellent service!!! The loan process is quick and easy!! Anytime we had a question or concern it was very easy to get in touch with our client care specialist!! Our questions were answered in a very professional and caring way!! We would highly recommend Quicken Loans!! Thanks!!
very disappointedNot recommending this loan company to any Veteran, this people are rigged
My experience was very good and the professional manner in which the team communicated with me through out the process was phanominalI like having the ability to review each of the documents and the status of the loan as it matriculated through the processThis was truly a rocket loan as it is advertisedI'm sure to recommend this to anyone of my friends, family and or colleagues for future needs
Zero stars!!!! Problem after problem, even after jumping through multiple hoopsLack of informationpre-approval without education regarding substantiation of funds until over a month into the dealPre-approval with them means nothingDo your researchThey will not give you the vital information that you need to knowThey will just harass you for the same documents over and over againThey will invade the privacy of your family membersThey are a horrible company to deal withYet they are more concerned regarding their reputation on social media than they are the satisfaction of their potential customersHorrible serviceDo not use themLess than Zero Stars!!! One month of my life has been wasted by this circus
This company was amazing and we had everything taken care of quickly Would definitely recommend them!!
I started the process of a refi last yearI was approvedEliz was great however once I was approved they set me up with a loan specialist Omara worst experience ever I would always get generic answers or replies from herWeeks would pass and I wouldn't hear anything ,so I would call only to be told the loan is moving along and if they needed anything they would let me knowI would give it a couple weeks and call and then and only then when I called she would need something newI was also told my closing cost when I first applied was a quarter of what they wanted close to closing timeSix months into this process I said just forget itThey had to extend my lock in rate a few timesThen they wanted to change it from a 15yr to a yrto lower closing costsI didn't go for itI waited approximately months and contacted them againThe interest rate was supposed to be lower (not) I delt with a new group of employees somewhat better but still not truthfulMathew stated to me that if I did a yr my closing would be about the same amount as my current mortgage (lie) he stated if I wanted the yrit would be like 1/of my current mortgage paymentsThe process did not take as long a little over two months the second time aroundI am still upset that with a 30yrthe closing was more then I was told when I contacted them the first time I applied and that one was a yrI would not have refinanced if my current rate wasn't 1/% and me wanting to lower my paymentsIf you don't have much choice then use Quicken other wise shop around
I had a very good experience with Quicken LoansThey were very patient with me on all of the transactions that needed to be done on the computer, I'm not very good doing things on the computerEvery transaction was handled very professionallyI would recommend Quicken Loans to anyone who is considering a new mortgage or refinancing an Old one to consider using Quicken Loans
I have had nothing but positive experiences with Quicken Loans They made the process of buying a home and refinancing our home twice as easy as possible Great customer service and always available to answer questions I wouldn't use any other lender
They were really easy to work with and everyone was helpful, knowledgeableI wasn't treated like a numberI work recommend them
The only con I came across was the loan options, I later found out I would qualify for a rural loan but QL does not offer theseThey also do not offer a loan to cover any fix up expenses
To date I have been on the 'buyer' side of financing or refinancing at least and and on the 'seller' side of real estate transactions involving land, commercial, personal residential, single family rental, and apartment buildings, I can say my most recent refinancing experience with Quicken Loans is absolutely among the top three or four smoothest transactions I have experienced
Kudos to whoever designed and built their modelI am used to doing business face to face with a live person and had some early reservations about conducting a real estate transaction entirely online until the final document(s) signing, but from early on in the process, I saw advantages to the electronic communications
Questions can be asked and answers received in a timely fashion without playing the previously frequent 'phone tag' game or trying to find the 'right' person to talk toIf a question came up in the middle of the night, a question could be posted and an answer would be received the next morning; and if the question needs to be escalated to another individual, it can be forwarded internally by QL to the right person to respond
I was able to scan and electronically send copies of all required supporting documents without the hassles of hand delivery, mailing or resorting to costly overnight delivery to speed up the process
And finally, when I did speak to someone by phone they were always courteous, helpful, knowledgeable and professional
I had the most amazing people to work with at Quicken LoansThey were all very helpful and took my interest at heart in helping me throughout the wayNot only that the website with your login is always up to date with your info and a response is always given to you throughout the whole process anytime you call Great company to work withYou would not be disappointed
Excellent experience, was the easiest loan I have received everEveryone was very knowledgeable and quick to respond to any questionsHighly recommended!!!!
I had a positive experience with QuickenI highly recommend Quicken for those seeking a mortgage loan
Our experience with Quicken Loans, Incwas very positive Everything went smoothly When we had questions they were answered quickly We had no trouble getting in touch with someone when we needed to, either by email or phone..email was faster!! Closing also went very well and we enjoyed the professional they used in closing!!
No ask her was one of the nicest people to deal with through my Quicken experience he was clear concise and confident you made everything seem so eas y he knew exactly what he was talking about and made me feel very comfortable I would definitely tell my family and friends to ask specifically for him I dealt with different mortgage companies before aquicken and by far who was the most knowledgeable person that I spoke to throughout this whole experience great job Moe thanks for everything
Excellent experience Would highly recommend Very automated and quick process Lovely people to work with A+
My experience with QL was very rewarding, in all aspects of the procedure
QL held my hand, and walked me through the complete process in under (30)
days QL kept their word, and did everything to the letter
I would recommend QL to the World
DBT
Communication could have been a little better and less people involved in the process but even with a few hiccups our cash out refinance loan closed on time
Excellent customer service Very fast and efficient Listened to and understood my needs and didn't try to sell anything not asked for, wanted, or needed This is my third loan with Quicken Loans / Rocket Mortgage and I'm very happy with the service provided I'm glad I don't need to shop around and I can trust I'm getting the best service and financing available to me I highly recommend Quicken Loans / Rocket Mortgage
Very quick turnaround Excellent staff
They could be a little more open minded when reviewing documentation Not everything fits in a neat box