Quicken Loans liedOn 4/4/I started a refinance with Quicken LoansThey told me my appraisal would be free but the VA required that I place a $deposit which would be returned when the loan funded(They failed to add that if it did not fund the deposit would be forfeited) I specifically asked if any money would be coming out of my pocket, as most lenders cover appraisal costsShe assured me I would not pay for itThe appraiser they sent was subparHe ignored the fact I had a new roof and new solarHe called my hardwood floors laminate and he listed the age of the home correct on one form and wrong on anotherThe appraisal came in too low to fund the loan they pointed out that I had signed a document saying the appraisal fee was non-refundableMy mistake for letting her rush me through the documents but she lied on their behalfStay away from Quicken!!!!
Update: On 5/I received a call from Quicken Loans and spoke to LauraShe said she would review the phone calls and if the loan officer failed to tell me that I would not receive my deposit back the Laura said she would work to get my deposit refundedLaura called me back today and said she had found where I asked if money was coming out of my pocket and the loan officer said no, that when the loan funded I would get it backLaura said this showed the deposit policy was properly explainedI asked if there was any part of the conversation where the loan officer explained that the deposit would not be returned if it failed to fund and Laura said noShe stood by her belief that a half right response was a proper explanationI stand by my assertion that Quicken Loans plays by shady rules and I recommend you run, not walk away from themThey don't tell the truth and I failed to slow down and read every document I signed because I thought they were honestThey are not
Overall process was efficient and personnel were responsive Online document submission was user friendly Loan application phase was very good; the closing phase seemed less efficient but was generally acceptable I would recommend Quicken Loans
My husband and I had an excellent experience with Quicken Loans on what is referred to as a "cash out refinance" loan We were wanting to purchase a second home utilizing the equity in our first home for the down payment After working patiently for months with another loan company we were told they did not offer the product we were looking for Incredibly frustrating since we had plainly described our situation and what our need was
Every person we spoke with at Quicken Loans was knowledgeable, informative, and efficient The online platform for submitting and gathering information, as well as communicating about the process was incredibly effective and kept things moving forward swiftly It was such a relief to meet our deadline of before school started for our daughter From start to finish a great experience
On selecting a morgage company we had a couple of choices but on talking to Quiken Loans it was evident that the representative that was assigned to us was very well versed in all we were going to go through The web site that was used to pass information to and from Quicken Loans was extremely useful, particularly for us during the time period we were living in a hotel Excellent service!??
From beginning to end was an easy, amazing, positive processIt took days from my first phone call about refinancing possibilities to the day the lawyer came to my kitchen table to sign the final papers Wow!
The total experience with Quicken Loans/Rocket Mortgage was excellent from start to finist was by far the most seamless and easiest process that we have ever experiencedAlex Makki was just outstandingThere aren't enough word to describe just how excellent he was through the entire processHe had the answers to all of our questions and could not have done anything more to assist us through the refinancing of our mortgageWe wish that there were more people in the "customer service world" like Alex! Many persons who work in a customer service capacity should take a course with AlexThey would learn quickly the proper way to deal with their customers...respectfully, honestly and with pure professionalismWe will surely refer anyone who is look for mortgage services to Alex MakkiThank you again for making our experience so positive
Gratefully,
Peg and Rich P
This is my second time using Quicken loans for a refi on my mortgage The process was completed in about days Quick, friendly and professional It was super easy to go back and forth with documents online and through Adobe My in ground pool is now in the works
The whole lending team was knowledgeable, thorough and prompt We could not be happier with Quicken Loans! So glad we broke away from the traditional brick & mortar lending institutionsWe were even able to get answers and conduct business after banking hoursThanks Quicken!
Loved my experience with QuickenThey were very quick to respond to any questionsThey had my refi ready to close in weeksI never had to wait more than ten minutes for a response to any questionsThe process was very easy and user friendlyNo hidden fees or chargesWould definitely use them again
I have had a great experience when financing with Quicken LoansThey are efficient and speedyAlways available when and if you have questions or need help
We have dealt with Quicken Loans in the past and both times we have had excellent service!!! The loan process is quick and easy!! Anytime we had a question or concern it was very easy to get in touch with our client care specialist!! Our questions were answered in a very professional and caring way!! We would highly recommend Quicken Loans!! Thanks!!
Such a smooth and stress free experience - Quicken Loans and staff did a fabulous job with our refinance! Even though you never meet any of them they are still able to make it a personal experience They even sent a notary to our house to close the loan! I would highly recommend QL for any of your loan needs
Online application, submission and documentation process is very convenient and easy to use
When there were concerns, their people responded quickly and efficiently
Quicken Loans liedOn 4/4/I started a refinance with Quicken LoansThey told me my appraisal would be free but the VA required that I place a $deposit which would be returned when the loan funded(They failed to add that if it did not fund the deposit would be forfeited) I specifically asked if any money would be coming out of my pocket, as most lenders cover appraisal costsShe assured me I would not pay for itThe appraiser they sent was subparHe ignored the fact I had a new roof and new solarHe called my hardwood floors laminate and he listed the age of the home correct on one form and wrong on anotherThe appraisal came in too low to fund the loan they pointed out that I had signed a document saying the appraisal fee was non-refundableMy mistake for letting her rush me through the documents but she lied on their behalfStay away from Quicken!!!!
Update: On 5/I received a call from Quicken Loans and spoke to LauraShe said she would review the phone calls and if the loan officer failed to tell me that I would not receive my deposit back the Laura said she would work to get my deposit refundedLaura called me back today and said she had found where I asked if money was coming out of my pocket and the loan officer said no, that when the loan funded I would get it backLaura said this showed the deposit policy was properly explainedI asked if there was any part of the conversation where the loan officer explained that the deposit would not be returned if it failed to fund and Laura said noShe stood by her belief that a half right response was a proper explanationI stand by my assertion that Quicken Loans plays by shady rules and I recommend you run, not walk away from themThey don't tell the truth and I failed to slow down and read every document I signed because I thought they were honestThey are not
Overall process was efficient and personnel were responsive Online document submission was user friendly Loan application phase was very good; the closing phase seemed less efficient but was generally acceptable I would recommend Quicken Loans
My husband and I had an excellent experience with Quicken Loans on what is referred to as a "cash out refinance" loan We were wanting to purchase a second home utilizing the equity in our first home for the down payment After working patiently for months with another loan company we were told they did not offer the product we were looking for Incredibly frustrating since we had plainly described our situation and what our need was
Every person we spoke with at Quicken Loans was knowledgeable, informative, and efficient The online platform for submitting and gathering information, as well as communicating about the process was incredibly effective and kept things moving forward swiftly It was such a relief to meet our deadline of before school started for our daughter From start to finish a great experience
On selecting a morgage company we had a couple of choices but on talking to Quiken Loans it was evident that the representative that was assigned to us was very well versed in all we were going to go through The web site that was used to pass information to and from Quicken Loans was extremely useful, particularly for us during the time period we were living in a hotel Excellent service!??
From beginning to end was an easy, amazing, positive processIt took days from my first phone call about refinancing possibilities to the day the lawyer came to my kitchen table to sign the final papers Wow!
The total experience with Quicken Loans/Rocket Mortgage was excellent from start to finis
t was by far the most seamless and easiest process that we have ever experiencedAlex Makki was just outstandingThere aren't enough word to describe just how excellent he was through the entire processHe had the answers to all of our questions and could not have done anything more to assist us through the refinancing of our mortgageWe wish that there were more people in the "customer service world" like Alex! Many persons who work in a customer service capacity should take a course with AlexThey would learn quickly the proper way to deal with their customers...respectfully, honestly and with pure professionalismWe will surely refer anyone who is look for mortgage services to Alex MakkiThank you again for making our experience so positive
Gratefully,
Peg and Rich P
Costumer service is beyond todays standardsA pleasure to do business withI would highly recommend
I had a very good experience with Quicken Loans
Good service and easy to deal with
This is my second time using Quicken loans for a refi on my mortgage The process was completed in about days Quick, friendly and professional It was super easy to go back and forth with documents online and through Adobe My in ground pool is now in the works
We were amazed how easy this whole process wasThe people we dealt with were very courteous and professionalI highly recommend you give them a call
The whole lending team was knowledgeable, thorough and prompt We could not be happier with Quicken Loans! So glad we broke away from the traditional brick & mortar lending institutionsWe were even able to get answers and conduct business after banking hoursThanks Quicken!
Loved my experience with QuickenThey were very quick to respond to any questionsThey had my refi ready to close in weeksI never had to wait more than ten minutes for a response to any questionsThe process was very easy and user friendlyNo hidden fees or chargesWould definitely use them again
Honestly Quickenloans is the only place I would go for another loan, they where very friendly, kind, and very professionalI give them an A+
I have had a great experience when financing with Quicken LoansThey are efficient and speedyAlways available when and if you have questions or need help
Excellent experience Would highly recommend Very automated and quick process Lovely people to work with A+
We have dealt with Quicken Loans in the past and both times we have had excellent service!!! The loan process is quick and easy!! Anytime we had a question or concern it was very easy to get in touch with our client care specialist!! Our questions were answered in a very professional and caring way!! We would highly recommend Quicken Loans!! Thanks!!
Such a smooth and stress free experience - Quicken Loans and staff did a fabulous job with our refinance! Even though you never meet any of them they are still able to make it a personal experience They even sent a notary to our house to close the loan! I would highly recommend QL for any of your loan needs
Online application, submission and documentation process is very convenient and easy to use
When there were concerns, their people responded quickly and efficiently
Easiest refinance, I have ever done The process was quick and easy Less headaches