This is the third time I have refinanced my loan with Quicken The process was very smooth and relative quick Being able to sign most document electronically made the process very easy Electronic communications on the website and emails worked great The only complaint I have, and it is minor, were the after hour and weekend calls to tell me that the process was moving forward and provided no new information and they did not need anything from me at this time (Then why did you call and interrupt my dinner?) I have recommended Quicken to friends and will in the future
I was extremely pleased with the Quicken Loan experience from start to finishThey moved things along well, kept me up to date, and made everything so transparentThe online process was flawless and the closing was quickWe were really impressed by the manner in which our final documents were presented: bound together and tabbed for easy referenceOur loan officer, Jeffrey Trenta, promised his best offer right at the start, and it got even better as we worked through the processHe is someone you can trust to have your best interests at heartI highly recommend QL
Excellent customer service from all aspects!
Very simple and easy process and every representative was “on top of their game” every step of the way Efficient and effective!!
Would recommend them to anyone
We were told by senior mortgage banker Mike Assi (aka Mouhamad Assi) that there would be other avenues to re-finance via QL if we did not have a 75% LTV, however this was definitely not the case MrAssi collected $from us for an appraisal knowing that if we did not have a 75% LTV we would not be able to re-finance Furthermore, MrAssi used very unprofessional and what we believe to be fraudulent emails when soliciting us When soliciting us, he told us that total closing costs for our loan would be $26000, however the actual closing costs were $42677! The approach used by QL and MrAssi provided a gross misrepresentation with regard to the loan and in my mind was a complete violation of the Code of Ethics
I was looking to refinance for lower interest and payment, saw a Quicken add and made contact with them In less than a month we closed, and my interest rate was reduced by 1.75% and monthly payment was reduced to a more manageable payment I was actually given more than one option for more or less closing cost but higher interest and monthly payment I chose the one that worked best for me The closing cost seemed a bit high to me, but with the type of loan and my income this loan was available to me There a business and provide this service quick and easy online they deserve to get paid, and cover the fees necessary Everyone was polite , courteous and upfront about the business at hand, A person came to the house to close the final documents I'm happy with the service and the results je
From my very first contact with them, I must say that the staff at Quicken Loans made a very positive impressionThe process moved rapidly, and never did I have to wait for a phone call to be returned if I had a questionIf I did have a question, it could simply be asked via my personal web page, and someone responded almost instantlyDuring the process, I lost a beloved family member, and had to go in and out of townThe respect that was shown during this time was touching, and I even received a lovlely card of condolence from my service represtative
Originally refinanced my mortgage with Quicken, and I had a decent experience I then refinanced again because THEY called me and said it would make since to get out of my FHA (remove mortgage insurance premium) and into a conventional But to do it cash free, I would have to take points, and go from to for a rate They were very clear in stating it would be easy and hassle free to refinance AGAIN in months to drop the rate back down Needless to say, they would NOT even take a look at refinancing again after months I checked with another lender, and they could get me refinanced However, once they pulled my credit, Quicken (who monitors your credit transactions somehow) called me immediately to try and match the offer They actually gave me a slightly worse offer (same rate of 3.785, but I would not be getting the escrow check differential in the mail of $or so after closing) With that said, I still was okay with staying as it would be more hassle free We just had our house appraised months earlier during the last REFI and posted a 199K value This time around we posted a 189K after adding 10K paver steps out front This inaccurate appraisal allowed them to ask for money at closing, or they would raise the rate I was not okay with it, so they GLADLY closed the loan out Very disappointed they could not assist in making the original terms happen, especially when THEY did the last refinance with a value of 199K etc I am currently looking to switch out from them, as I have dealt with too many people, and they lured me back in, just to disappoint Stay local is my recommendation
Quicken Loans is THE BEST!!! This is the second time I have refinanced with them My mortgage broker, Steve Frost, is awesome The process is almost entirely online, except for the closing, and for that they send someone to your house, at your convenience to sign the final paper work I had my money business days after closing, directly deposited into my bank account I HIGHLY recommend them
I found my experience with Quicken Loans very gratifying The people were friendly and helpful if I had a question The closing was quick and painless At all times, I felt that I was being notified of the loan process It was a pleasant experience!
I recently obtained a home loan from Quicken that went very smoothly Every staff member I had to deal with was courteous, knowledgeable, and efficient Not only did they take care of my loan, they shared information about themselves that made me feel like they valued me as a person, not just as business Very impressed and would not hesitate to recommend them to friends and acquaintances
This is the third time I have refinanced my loan with Quicken The process was very smooth and relative quick Being able to sign most document electronically made the process very easy Electronic communications on the website and emails worked great The only complaint I have, and it is minor, were the after hour and weekend calls to tell me that the process was moving forward and provided no new information and they did not need anything from me at this time (Then why did you call and interrupt my dinner?) I have recommended Quicken to friends and will in the future
Quicken loans did a great job,only hicup was after closing,the emails saying dispersment of funds was getting ready.money was alreadt tranfered
I was extremely pleased with the Quicken Loan experience from start to finishThey moved things along well, kept me up to date, and made everything so transparentThe online process was flawless and the closing was quickWe were really impressed by the manner in which our final documents were presented: bound together and tabbed for easy referenceOur loan officer, Jeffrey Trenta, promised his best offer right at the start, and it got even better as we worked through the processHe is someone you can trust to have your best interests at heartI highly recommend QL
Impressed with knowledge, efficient and was done in great timely manner Thanks Quicken Loans it was great working with you
Excellent customer service from all aspects!
Very simple and easy process and every representative was “on top of their game” every step of the way Efficient and effective!!
Would recommend them to anyone
The process was made very pleasant because of the attention from the people I worked with
Smooth from start to finishAnthony was always available and ready with pertinent informationLeast stressful mortgage experience we have ever had
We were told by senior mortgage banker Mike Assi (aka Mouhamad Assi) that there would be other avenues to re-finance via QL if we did not have a 75% LTV, however this was definitely not the case MrAssi collected $from us for an appraisal knowing that if we did not have a 75% LTV we would not be able to re-finance Furthermore, MrAssi used very unprofessional and what we believe to be fraudulent emails when soliciting us When soliciting us, he told us that total closing costs for our loan would be $26000, however the actual closing costs were $42677! The approach used by QL and MrAssi provided a gross misrepresentation with regard to the loan and in my mind was a complete violation of the Code of Ethics
I was looking to refinance for lower interest and payment, saw a Quicken add and made contact with them In less than a month we closed, and my interest rate was reduced by 1.75% and monthly payment was reduced to a more manageable payment I was actually given more than one option for more or less closing cost but higher interest and monthly payment I chose the one that worked best for me The closing cost seemed a bit high to me, but with the type of loan and my income this loan was available to me There a business and provide this service quick and easy online they deserve to get paid, and cover the fees necessary Everyone was polite , courteous and upfront about the business at hand, A person came to the house to close the final documents I'm happy with the service and the results je
Overall experience was quick and easy! Had questions answered promptly
The team of individuals at Quicken worked in a timely and professional manner to respond and complete our refinance request
Everything worked out great
Everyone that I spoke to was so nice and helpful everytime
I recently closed on a Quicken Loan to refinance my home, it was easy and efficientEveryone I worked with was great!
From my very first contact with them, I must say that the staff at Quicken Loans made a very positive impressionThe process moved rapidly, and never did I have to wait for a phone call to be returned if I had a questionIf I did have a question, it could simply be asked via my personal web page, and someone responded almost instantlyDuring the process, I lost a beloved family member, and had to go in and out of townThe respect that was shown during this time was touching, and I even received a lovlely card of condolence from my service represtative
I found the whole process to be painless and simple I just kept uploading documents electronically and was impressed at how smoothly everything went!
Originally refinanced my mortgage with Quicken, and I had a decent experience I then refinanced again because THEY called me and said it would make since to get out of my FHA (remove mortgage insurance premium) and into a conventional But to do it cash free, I would have to take points, and go from to for a rate They were very clear in stating it would be easy and hassle free to refinance AGAIN in months to drop the rate back down Needless to say, they would NOT even take a look at refinancing again after months I checked with another lender, and they could get me refinanced However, once they pulled my credit, Quicken (who monitors your credit transactions somehow) called me immediately to try and match the offer They actually gave me a slightly worse offer (same rate of 3.785, but I would not be getting the escrow check differential in the mail of $or so after closing) With that said, I still was okay with staying as it would be more hassle free We just had our house appraised months earlier during the last REFI and posted a 199K value This time around we posted a 189K after adding 10K paver steps out front This inaccurate appraisal allowed them to ask for money at closing, or they would raise the rate I was not okay with it, so they GLADLY closed the loan out Very disappointed they could not assist in making the original terms happen, especially when THEY did the last refinance with a value of 199K etc I am currently looking to switch out from them, as I have dealt with too many people, and they lured me back in, just to disappoint Stay local is my recommendation
Quicken Loans is THE BEST!!! This is the second time I have refinanced with them My mortgage broker, Steve Frost, is awesome The process is almost entirely online, except for the closing, and for that they send someone to your house, at your convenience to sign the final paper work I had my money business days after closing, directly deposited into my bank account I HIGHLY recommend them
I found my experience with Quicken Loans very gratifying The people were friendly and helpful if I had a question The closing was quick and painless At all times, I felt that I was being notified of the loan process It was a pleasant experience!
I recently obtained a home loan from Quicken that went very smoothly Every staff member I had to deal with was courteous, knowledgeable, and efficient Not only did they take care of my loan, they shared information about themselves that made me feel like they valued me as a person, not just as business Very impressed and would not hesitate to recommend them to friends and acquaintances
I have had a great experience with Quicken Loans they are everything that they say they areThey handle my loan very quickly