My experience with this company was greatAt first I was wondering why my mortgage company hadn't offered me the same service Especially since I had been with them for yearsI made the phone call to quicken loans after receiving their flyer in the mail The gentleman who answered was professional and knew his profession Every question I asked was answered truthfully, and they backed it up! Other than having to mainly communicate though emails to close my refinance, I'm happy that I didn't trash the flyerI'd refer this company to anyone looking to purchase or refinance a home
Absolutely amazing customer experience, use of intuitive and efficient technology and extremely fast process! I would recommend Quicken to everyone pursuing a mortgage or refinance
To date I have been on the 'buyer' side of financing or refinancing at least and and on the 'seller' side of real estate transactions involving land, commercial, personal residential, single family rental, and apartment buildings, I can say my most recent refinancing experience with Quicken Loans is absolutely among the top three or four smoothest transactions I have experienced
Kudos to whoever designed and built their modelI am used to doing business face to face with a live person and had some early reservations about conducting a real estate transaction entirely online until the final document(s) signing, but from early on in the process, I saw advantages to the electronic communications
Questions can be asked and answers received in a timely fashion without playing the previously frequent 'phone tag' game or trying to find the 'right' person to talk toIf a question came up in the middle of the night, a question could be posted and an answer would be received the next morning; and if the question needs to be escalated to another individual, it can be forwarded internally by QL to the right person to respond
I was able to scan and electronically send copies of all required supporting documents without the hassles of hand delivery, mailing or resorting to costly overnight delivery to speed up the process
And finally, when I did speak to someone by phone they were always courteous, helpful, knowledgeable and professional
I am a first time home buyer and absolutely loved the quality, speed, and customer serviceI would and have recommended Quicken to anyone in the market for a home
Excellent customer service Very fast and efficient Listened to and understood my needs and didn't try to sell anything not asked for, wanted, or needed This is my third loan with Quicken Loans / Rocket Mortgage and I'm very happy with the service provided I'm glad I don't need to shop around and I can trust I'm getting the best service and financing available to me I highly recommend Quicken Loans / Rocket Mortgage
I have had nothing but positive experiences with Quicken Loans They made the process of buying a home and refinancing our home twice as easy as possible Great customer service and always available to answer questions I wouldn't use any other lender
My experience was very good and the professional manner in which the team communicated with me through out the process was phanominalI like having the ability to review each of the documents and the status of the loan as it matriculated through the processThis was truly a rocket loan as it is advertisedI'm sure to recommend this to anyone of my friends, family and or colleagues for future needs
Our experience with Quicken Loans was outstanding Every step of the process was handled with such care from all of their associates They walked us through each step and were always available to answer any questions The teams response time to any inquiry was swift and complete We had a difficult closing due to seller complications and they worked with us with each delay, giving advice and support The team was terrific!
Everyone on the entire Quicken staff that I had dealt with, worked tirelessly, acted professionally, and swiftly in completing my refinance within days…It was truly amazing! I was told that I probably was one of the fastest customers to have closed a refinance in under two weeks I would recommend Quicken Loans to anyone who asks, or even speaks of buying /refinancing within earshot of me!!
LOL
They were terrific!!!
We had a great experience using Jessie with Quicken Loans to refinance our modular homeThey were always friendly and continuously kept us in the loop on what was going onOur new monthly payment even ended up being lower than expected!
I had a very favorable experience with Quicken loansI was able to work on my loan using advanced technology making the process expedient on a variety of levelsI could access assistance easily through chat and text messaging, as well as messaging at the websiteIt was easy to upload documents, and the company provided educational documents throughout the processI felt my situation was a more difficult one but my loan officer made sure I was secure and eligible for the loan I acquiredThe loan officer was extremely patient, understanding and efficientEveryone I worked with was friendly and accessibleI am very pleased with the outcome of my experience with Quicken, and would highly recommend their services
My wife and I had an amazing experience with Quicken LoansEveryone was very helpful and very knowledgeableI would not hesitate to recommend my friends or family to Quicken Loans
I was so shocked by their willingness to go the extra mile for me! It was a wonderful first time home buying experience for me due to their exemplary service
My experience with Quicken loans is a little mixed The amount of info needed to be submitted seemed a little over the top I do understand regulations but...Also my customer care person hardly ever contacted me, it was usually an associate calling on her behalf The mortgage broker, Katrina was GREAT and Jerry Nammour was SUPER and understanding of my frustrations All in all it resulted in a positive outcome
My experience with this company was greatAt first I was wondering why my mortgage company hadn't offered me the same service Especially since I had been with them for yearsI made the phone call to quicken loans after receiving their flyer in the mail The gentleman who answered was professional and knew his profession Every question I asked was answered truthfully, and they backed it up! Other than having to mainly communicate though emails to close my refinance, I'm happy that I didn't trash the flyerI'd refer this company to anyone looking to purchase or refinance a home
Absolutely amazing customer experience, use of intuitive and efficient technology and extremely fast process! I would recommend Quicken to everyone pursuing a mortgage or refinance
To date I have been on the 'buyer' side of financing or refinancing at least and and on the 'seller' side of real estate transactions involving land, commercial, personal residential, single family rental, and apartment buildings, I can say my most recent refinancing experience with Quicken Loans is absolutely among the top three or four smoothest transactions I have experienced
Kudos to whoever designed and built their modelI am used to doing business face to face with a live person and had some early reservations about conducting a real estate transaction entirely online until the final document(s) signing, but from early on in the process, I saw advantages to the electronic communications
Questions can be asked and answers received in a timely fashion without playing the previously frequent 'phone tag' game or trying to find the 'right' person to talk toIf a question came up in the middle of the night, a question could be posted and an answer would be received the next morning; and if the question needs to be escalated to another individual, it can be forwarded internally by QL to the right person to respond
I was able to scan and electronically send copies of all required supporting documents without the hassles of hand delivery, mailing or resorting to costly overnight delivery to speed up the process
And finally, when I did speak to someone by phone they were always courteous, helpful, knowledgeable and professional
I am a first time home buyer and absolutely loved the quality, speed, and customer serviceI would and have recommended Quicken to anyone in the market for a home
Excellent customer service Very fast and efficient Listened to and understood my needs and didn't try to sell anything not asked for, wanted, or needed This is my third loan with Quicken Loans / Rocket Mortgage and I'm very happy with the service provided I'm glad I don't need to shop around and I can trust I'm getting the best service and financing available to me I highly recommend Quicken Loans / Rocket Mortgage
I have had nothing but positive experiences with Quicken Loans They made the process of buying a home and refinancing our home twice as easy as possible Great customer service and always available to answer questions I wouldn't use any other lender
Excellent company to work with and very knowledgeable
My experience was very good and the professional manner in which the team communicated with me through out the process was phanominalI like having the ability to review each of the documents and the status of the loan as it matriculated through the processThis was truly a rocket loan as it is advertisedI'm sure to recommend this to anyone of my friends, family and or colleagues for future needs
Our experience with Quicken Loans was outstanding Every step of the process was handled with such care from all of their associates They walked us through each step and were always available to answer any questions The teams response time to any inquiry was swift and complete We had a difficult closing due to seller complications and they worked with us with each delay, giving advice and support The team was terrific!
Everyone on the entire Quicken staff that I had dealt with, worked tirelessly, acted professionally, and swiftly in completing my refinance within days…It was truly amazing! I was told that I probably was one of the fastest customers to have closed a refinance in under two weeks I would recommend Quicken Loans to anyone who asks, or even speaks of buying /refinancing within earshot of me!!
LOL
They were terrific!!!
Second time Refinancing with Quicken Loans and couldn't be happierJosh Gendelman is phenomenal
We had a great experience using Jessie with Quicken Loans to refinance our modular homeThey were always friendly and continuously kept us in the loop on what was going onOur new monthly payment even ended up being lower than expected!
I had a very favorable experience with Quicken loansI was able to work on my loan using advanced technology making the process expedient on a variety of levelsI could access assistance easily through chat and text messaging, as well as messaging at the websiteIt was easy to upload documents, and the company provided educational documents throughout the processI felt my situation was a more difficult one but my loan officer made sure I was secure and eligible for the loan I acquiredThe loan officer was extremely patient, understanding and efficientEveryone I worked with was friendly and accessibleI am very pleased with the outcome of my experience with Quicken, and would highly recommend their services
My wife and I had an amazing experience with Quicken LoansEveryone was very helpful and very knowledgeableI would not hesitate to recommend my friends or family to Quicken Loans
Excellent company to work with and very knowledgeable
GreatYou guys are amazing
I was so shocked by their willingness to go the extra mile for me! It was a wonderful first time home buying experience for me due to their exemplary service
My experience with Quicken loans is a little mixed The amount of info needed to be submitted seemed a little over the top I do understand regulations but...Also my customer care person hardly ever contacted me, it was usually an associate calling on her behalf The mortgage broker, Katrina was GREAT and Jerry Nammour was SUPER and understanding of my frustrations All in all it resulted in a positive outcome
Outstanding employees from start to finishVery easy process and the support was superb
Great to work with Purchase a new home and they were fantastic Very easy to deal with Rocket Mortgage