I am very pleased with my mortgage loan through Quicken LoansI would recommend them to anybodyAll communication and transactions were handled via the Internet, which was easier for meWhenever I ask them a question they are quick to answer
Our experience with Quicken Loans, Incwas very positive Everything went smoothly When we had questions they were answered quickly We had no trouble getting in touch with someone when we needed to, either by email or phone..email was faster!! Closing also went very well and we enjoyed the professional they used in closing!!
We are now dealing with loans that were suppose to be paid off from our refinanceNow I have a higher payment and still making loan payments on loans that were not paid off as we were told that they would beI borrowed 20,above the amount owed on my house to pay off these loans and take a vacationNeedless to say, had to cancel vacation and dealing with a lot of stressNot a good situation
You Better get everything in writingDealt with multiple people and no one had the same numbersA " Loan Specialist " was assigned to my case and he was the worst of all ! The Specialist made promise on the phone just to move the process forward..He keep referring to " "loan cost" as"Closing Cost" which are different figuresWay to many issues to list on this forumI will say the process is relatively an easy one ..only to not get what you were promisedBottom line..Review all document carefully..Don't take there word for it..get it in writing,,,My mistake was taking them at there word!My own fault
quicken loans pulled my credit too many times for the same application telling me each time we were very close to getting a loan We did not get the loan and now have several hard inquiries on our credit history that will impact us negatively for two years!
I got a call from a representative during that call I was not informed that Quicken Loans was using the information provided to apply for a loan/mortgage on my behalf or to perform a hard pull on my creditQuicken Loans did both The representative simply said he could give me information I was looking for had I been advised of what he was doing to get it I would have said I was not interestedAt not point did I consent to applying for a mortgage or having a hard pull performed on my creditThe representative did bothRegardless of whether it had a small or large impact on my overall score it was not Quicken Loans decision to make on my behalfThe Revdex.com says they can do nothing more to help me because sharing your social implies consent to everything that goes on after the fact
Quicken? Rocket Mortgage? More like Quick-SAND and Turtle Mortgage Steer clear of these guys! My experience was the complete opposite of what their advertising statesTheir ads say: “Our caring team members want to make sure that you have the best experience possible.”
“Our members are obsessed that I have a great mortgage experience.”
• Won the JD Powers award for best customer service for years
• We have an A++ rating with the Revdex.com
Because my home had a guest house as part of the property, they decided that they could not do my because the appraiser could not find any other homes nearby with a guest house to compare it to I said I didn't need the extra value of the guest house, so don't count it as part of the appraisal They said that didn't matter, they couldn't fund it They told me all I had to do was find one comparable house nearby with a guest home, and they would fund it So I contacted a realtor and spent some time to find homes within miles that had guest homes (were actually on my street, but they didn't count because they weren't for sale) I narrowed it down to the best matches and submitted it to Quicken THEN they said the homes weren't close enough, so didn't count Talk about bait and switch, and not living up to your word So I decided I needed to find another lender who could do the job In ten days, the other lender closed with meUnfortunately, Quicken at that point agreed to do the loan But I had already switched and felt like the new company deserved the loan, so I cancelled QuickenNow - on their side, they DID finally agree to fund But not until after basically telling me repeatedly that they could not do it AND - I DID sign the paperwork, which committed me to paying for the appraisal fee (BTW - the new company not only didn't charge me for the appraisal, they didn't charge any fees, either) I expected Quicken would agree that that fee should not apply because they took so long and I did the majority of the work on the loan They refused to waive the fee I talked with multiple people in customer service - way up the ladder, and they all said that since they ultimately agreed to do the loan, then I have to pay the fee I countered with the fact that I never would have started talking with another lender until they made it pretty clear that they could not fund it because of our guest house, and their only answer all along the way was that they couldn't help me Which takes me back to their advertising I listed at the top of the review, which states they are OBSESSIVE about providing me with a great mortgage experience Frankly, they provided me with one of my WORST experiences, and to make matters worse, everyone in their customer service deptsimply said they agreed to do it ultimately, so I need to pay the full fee I honestly don't know how they could have won those awards they listed My mistake for signing with a company that requires $up front in the first place Don't make the same one I did Rick G
My wife and I were lied too about the deposit we were requested to give in the form of a $cash transferThe representative assured us we would receive that money back at closing and he would note it to insure it was a cash returnthe loan process went for about mounts ( the longest I have ever been through a refi) and they frequently asked for data I sent a few times before.We were also miss lead about the inspection requirement, being told we did not need one to being told we need on ASAPthis has been the most incompetent loan closing I have been through and I have no trust for this companythis is a shame because this is the start of our business venture with Quicken Loans INC
I would recommend Quicken Loans to anyone that ask me about a mortgage From the very beginning when I filled out a questionnaire on line and had about fifty companies calling me constantly, I was impressed with how Quicken Loans handle wanting my business They just left a message on my answer machine and let me call them back I am years old and have done many transactionsloans and mortgages This was the best experience I have ever had applying for a mortgage
Quicken Loans was a very positive experience in my situationFrom the first phone call, each person was very knowledgeable, professional and answered all my questionsI thought having my own representatives was extremely helpful, especially for contact purposes and guiding me through the loan process with all the correct paperworkI was consistently kept informed of the process and what I was required of me, including the follow up after the closingI would highly recommend this company
My experience with Quicken Loans went very smoothlyThey worked with all the way through the processI appreciated the way they explained everything and was available to answer all of my questionsThe process was QuickEveryone I worked with was very professional through out the entire processI will definitely recommend Quicken Loan to all my friends
Refinancing my home with Quicken Loans was the fastest and easiest process I've ever done Minimum paperwork to submit and convenient app for the customers on the go I will be using Quicken Loans for my future loans because of the friendly, knowledgeable staff Great customer service and all around great experience
I am very pleased with my mortgage loan through Quicken LoansI would recommend them to anybodyAll communication and transactions were handled via the Internet, which was easier for meWhenever I ask them a question they are quick to answer
Helpfull but your to do list is complicated
Our experience with Quicken Loans, Incwas very positive Everything went smoothly When we had questions they were answered quickly We had no trouble getting in touch with someone when we needed to, either by email or phone..email was faster!! Closing also went very well and we enjoyed the professional they used in closing!!
We are now dealing with loans that were suppose to be paid off from our refinanceNow I have a higher payment and still making loan payments on loans that were not paid off as we were told that they would beI borrowed 20,above the amount owed on my house to pay off these loans and take a vacationNeedless to say, had to cancel vacation and dealing with a lot of stressNot a good situation
You Better get everything in writingDealt with multiple people and no one had the same numbersA " Loan Specialist " was assigned to my case and he was the worst of all ! The Specialist made promise on the phone just to move the process forward..He keep referring to " "loan cost" as"Closing Cost" which are different figuresWay to many issues to list on this forumI will say the process is relatively an easy one ..only to not get what you were promisedBottom line..Review all document carefully..Don't take there word for it..get it in writing,,,My mistake was taking them at there word!My own fault
Why experience with Quicken Loans was goodVery professional staffI will recommend Quicken Loans to family and friends
quicken loans pulled my credit too many times for the same application telling me each time we were very close to getting a loan We did not get the loan and now have several hard inquiries on our credit history that will impact us negatively for two years!
I got a call from a representative during that call I was not informed that Quicken Loans was using the information provided to apply for a loan/mortgage on my behalf or to perform a hard pull on my creditQuicken Loans did both The representative simply said he could give me information I was looking for had I been advised of what he was doing to get it I would have said I was not interestedAt not point did I consent to applying for a mortgage or having a hard pull performed on my creditThe representative did bothRegardless of whether it had a small or large impact on my overall score it was not Quicken Loans decision to make on my behalfThe Revdex.com says they can do nothing more to help me because sharing your social implies consent to everything that goes on after the fact
Quicken? Rocket Mortgage? More like Quick-SAND and Turtle Mortgage Steer clear of these guys! My experience was the complete opposite of what their advertising statesTheir ads say: “Our caring team members want to make sure that you have the best experience possible.”
“Our members are obsessed that I have a great mortgage experience.”
• Won the JD Powers award for best customer service for years
• We have an A++ rating with the Revdex.com
Because my home had a guest house as part of the property, they decided that they could not do my because the appraiser could not find any other homes nearby with a guest house to compare it to I said I didn't need the extra value of the guest house, so don't count it as part of the appraisal They said that didn't matter, they couldn't fund it They told me all I had to do was find one comparable house nearby with a guest home, and they would fund it So I contacted a realtor and spent some time to find homes within miles that had guest homes (were actually on my street, but they didn't count because they weren't for sale) I narrowed it down to the best matches and submitted it to Quicken THEN they said the homes weren't close enough, so didn't count Talk about bait and switch, and not living up to your word So I decided I needed to find another lender who could do the job In ten days, the other lender closed with meUnfortunately, Quicken at that point agreed to do the loan But I had already switched and felt like the new company deserved the loan, so I cancelled QuickenNow - on their side, they DID finally agree to fund But not until after basically telling me repeatedly that they could not do it AND - I DID sign the paperwork, which committed me to paying for the appraisal fee (BTW - the new company not only didn't charge me for the appraisal, they didn't charge any fees, either) I expected Quicken would agree that that fee should not apply because they took so long and I did the majority of the work on the loan They refused to waive the fee I talked with multiple people in customer service - way up the ladder, and they all said that since they ultimately agreed to do the loan, then I have to pay the fee I countered with the fact that I never would have started talking with another lender until they made it pretty clear that they could not fund it because of our guest house, and their only answer all along the way was that they couldn't help me Which takes me back to their advertising I listed at the top of the review, which states they are OBSESSIVE about providing me with a great mortgage experience Frankly, they provided me with one of my WORST experiences, and to make matters worse, everyone in their customer service deptsimply said they agreed to do it ultimately, so I need to pay the full fee I honestly don't know how they could have won those awards they listed My mistake for signing with a company that requires $up front in the first place Don't make the same one I did Rick G
wonderful experience with Eric Erhardt We already recommended him to our friends and they have closed on their mortgage!
This is my second refinance with Quicken Loans The process was quick, easy and, in both cases, start to closing was less than Month
Very good company to do business with
My wife and I were lied too about the deposit we were requested to give in the form of a $cash transferThe representative assured us we would receive that money back at closing and he would note it to insure it was a cash returnthe loan process went for about mounts ( the longest I have ever been through a refi) and they frequently asked for data I sent a few times before.We were also miss lead about the inspection requirement, being told we did not need one to being told we need on ASAPthis has been the most incompetent loan closing I have been through and I have no trust for this companythis is a shame because this is the start of our business venture with Quicken Loans INC
I would recommend Quicken Loans to anyone that ask me about a mortgage From the very beginning when I filled out a questionnaire on line and had about fifty companies calling me constantly, I was impressed with how Quicken Loans handle wanting my business They just left a message on my answer machine and let me call them back I am years old and have done many transactionsloans and mortgages This was the best experience I have ever had applying for a mortgage
Quicken Loans was a very positive experience in my situationFrom the first phone call, each person was very knowledgeable, professional and answered all my questionsI thought having my own representatives was extremely helpful, especially for contact purposes and guiding me through the loan process with all the correct paperworkI was consistently kept informed of the process and what I was required of me, including the follow up after the closingI would highly recommend this company
My experience with Quicken Loans went very smoothlyThey worked with all the way through the processI appreciated the way they explained everything and was available to answer all of my questionsThe process was QuickEveryone I worked with was very professional through out the entire processI will definitely recommend Quicken Loan to all my friends
Refinancing my home with Quicken Loans was the fastest and easiest process I've ever done Minimum paperwork to submit and convenient app for the customers on the go I will be using Quicken Loans for my future loans because of the friendly, knowledgeable staff Great customer service and all around great experience
Fast, easy, and professional
Everyone I worked with were amazing and made everything easyCouldn't be happier
Very professional and patient with us, walk us threw some difficult areas due to our out dated laptop