EZContacts.com

This company has horrible customer service skills. I ordered a pair of non presciption sunglasses over two weeks ago and my order status is still pending. I contacted the company through their 800 number and I remained on hold over an hour. I decided to contact them via chat and got a response right away. I asked when should I expect to have my ordered mail to me and the representative [redacted] claimed and I quote "You should have it by the end of the week." which is clearly a lie. Don't trust these people with your money

To whom this may concern:THe order was placed on 09/**/2015 and was shipped that same day; 09/**/2015 via first class mail; which can take 5-7 business days; [redacted] tracking # [redacted].Seems like the package...

is taking longer than the usual; if this wont be delivered over the weekend we can place a claim and reship this package.Sincerely,[redacted]

AWFUL AND FRAUD COMPANY
THEY REFUSES TO REFUND FULL MONEY WHEN YOU WANT TO RETURN THE ITEM.RUN FROM THIS COMPANY WITH TERRIBLE CUSTOMER SERVICE.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I received the wrong item from the company. I mailed back what I received
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

I have ordered sunglasses through this site, and returned them as I did not like the way they looked on me. They received my return over a week ago, have yet to "process" the return to give me my money back and keep giving me the run around when contacted by phone and email. Not to mention you have to wait an extremely long time to get someone on the phone. They currently have the sunglasses returned and in their possession and my money and I am still fighting to get my money back. Save yourself the headache and DO NOT PURCHASE from this company.

After I had not received a status report on my delivery date, I checked this business out through Revdex.com. The reviews added to my concern about the company but my experience was overwhelmingly positive. While they did not respond directly to my email, they took action on it--updating my progress status. I received my order, designer eyeglass frames, as requested AND before Christmas. They could be an A+ business if they updated their shipping notifications/methodologies. Just wanted to help someone else out who might look them up on here like I did.
Thanks,
[redacted]

disgraceful experience so far. I am furious. ordered 2 pair of glasses. Not one was actually in stock-one had been discontinued. this is pure Baiting. I sent notes and get answers unrelated to the question. or replying twice to the wrong question.

Right now I have been charged $500 on my account- actually charged, not a hold. I cannot get a human on the phone.

NOTHING re: delivery confirmation, or even if they are in stock.

SHUT THEM DOWN

this place needs to be shut down.

Review: I placed an order for perscription eyeglasses on April **, 2014. I received a confirmation of my order the same day. The following day I received an email stating that shipping of my order was delayed with an expected arrival date of April **, 2014. The email stated that my credit card would not be billed until the product shipped.

I have emailed twice, and left messages. No one answers the phone and no matter which option you select (sales; order status; returns; etc.) no one answers the phone, they keep you on hold then ask you to leave a message.

It is now April **, 2014 and I have no update, no status, no communication from this company. They promise fast shipping, and excellent customer service, neither of which appears to be true. They advertise online chat for questions regarding orders, but there is no such service available.Desired Settlement: I want my order delivered. I want a communication of the status, and the ability to contact a real person when needed to address the delay in shipping.

If the order cannot be fulfilled as promised, then I expect a communication and an option to cancel my order and receive a full refund immediately.

Business

Response:

Dear [redacted],

Your frame finally came into stock on 4/**/2014; we sent it to the lab for a rush job and upgraded your shipping as a courtesy to Priority Mail; We apologize about the unanswered inquiries; we were closed for a week and all emails were being answered to later than usual.

Sincerely,

Business

Response:

Dear [redacted],

Your frame finally came into stock on 4/**/2014; we sent it to the lab for a rush job and upgraded your shipping as a courtesy to Priority Mail; We apologize about the unanswered inquiries; we were closed for a week and all emails were being answered to later than usual.

Sincerely,

Review: Placed an order, was immediately charged. Never received a confirmation email. Sent an email to the company asking when the order would ship and explaining I would cancel if I did not hear back shortly. I received no response. Tried calling several times, but every time regardless of which department I chose or when I called an automated call answering service told me there are an unusually high number of calls and there are x amount of people in front of me. Sat on the line for a long time and never got to talk to anyone. Tried the live chat on the website and still nothing.Desired Settlement: I want refunded for the order. I will not do business with a company like this.

Consumer

Response:

I have finally received a response from the business which did not reference this complaint ID [redacted], and did not satisfy me. The business informed me the item was on back order for two to three weeks and given the difficulty I already had contacting the business, I cancelled the order. The money has not been refunded yet, but the order was just cancelled so I expect it to take a few days. The matter has been resolved.

Sincerely,

Review: Ordered a pair of eyeglasses on 01-**-2015, we received and email on 02-**-15 saying a change in delivery. We didn't received eyeglasses until 2 and 1/2 weeks later. We automatically sent them back because it took to long to received them. Received another email on 03-**-15 stating that they had received the eyeglasses back we then tried to call them that day and got voice mail and left a message with name, phone number, order number requesting a refund and from that day on, tried calling them several times and no one ever answers and the voicemail states to leave a message and someone will return the call and sometimes it's full and you can't leave a message. We have call several times a week for months and left numerous messages on the voice mail requesting a refund, still nothing, no return calls, or even another email from them. You can't even email these people either. On 06-**-15 we called again and someone finally answered and I explain to the customer rep that we have been trying to reach them for months and left numerous messages and no one has ever responded. She stated that they have been trying to reach us and they have never called or email us again since 03-**-15. The customer rep ask me to hold for a moment and then came back and said that we could not give a refund because it was pass ninety days and we went back and forth about the situation, she kept saying that we was not getting a refund back, and remind you they have the eyeglasses back and kept the money also so how do they think they can keep the eyeglasses and the money too. It is common sense that if you received the product back to issue a refund.Desired Settlement: refund the money back because it was within the alot time they received their eyeglasses back.

Business

Response:

We reached out to the customer on 03/**/15 saying that [redacted] had problem with the address and the box came back; we have not received a reply. How would the customer like a refund? Does she have a [redacted] account we can send the money to?Regards,Susan

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: Per or convesation earlier this morning, we will only accept a refund. We will like the refund return back to the credit card that the original transaction was charge to. Once that is done, we will accept that we are satisfied and it will resolved, If not then this issue will not be resolved

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

If this is resolved; I'm not sure what needs to be replied. Please advise.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] This company is not willing to pay!! back our refund. They keep going over and over with something different. every time time they send you a email its to tell you something different about your refund. They are playing games. I have repeately told them to send me a check fedex or by mail and have received nothing!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I originally ordered prescription eyeglasses from EZcontactsUSA.com on 11/**/14. After waiting several weeks and then shipping them to the wrong address, a package finally arrived the first week of January. The packaged received contacted a completely different frames than I had ordered, with the wrong size custom lenses in them.

I then contacted the company (in mid-January) and they gave me a prepaid shipping label to return them. Upon them receiving the return, they then respectfully offered to give me a 100% return or have them fulfill my order. At that time I said if I could change my order to a slightly different frame (that I overlooked at the time of my original order) that was priced the same, I would follow through with the order. They agreed, and guaranteed my satisfaction or said would provide me with a full refund.

After waiting for them to receive my frames from that manufacturer, and then for them to create and mount my lenses, I finally received the correct frames, that I then find out where mounted incorrectly making them unwearable. I went to my optometrist initially to determine if I just need the frames adjusted, and they said it appears they were mounted wrong, but recommended I go to a local eyeglass repair specialist. The local eyeglass repair specialists then confirm that indeed the "drill mount" required for my rimless frames was done completely wrong.

At this point I was frustrated and shocked at the absolute incompetence of the company I was dong business with. I then contacted them, and once again they respectfully provided me a shipping label to return me glasses with. At that time they gave me a return form to clarify the issue with my glasses and to request an exchange or a return. I stated I desired a full refund for the glasses I could not use, and that I would not pay for the "lenses charge" because they have holes drilled at the wrong angle which violates the contract/agreement for the lenses that I ordered. They received my return on 3/*/15, and failed to contact me in anyway until I remembered to follow up on it on 3/**/15.

On 3/**/15 I contacted them again, at which time they stated they where behind in processing their returns (a line which I was given during the first return, except this time it came off as a ridiculous excuse considering they received them over 3 weeks prior). I was told my refund would be processed in 1-3 business days, and I'd receive notification via e-mail. That e-mail never arrived.

I then attempted to contact them by phone again on two occasions the week of April the [redacted], at which time the phone said "due to high call volume" I may have to wait longer than normal (I wait a total of 1 hour and 15 minutes between two calls). I then finally call them on 4/*/15, when I then reach a recording saying that they would be closed April *-[redacted] (which means I wasted an hour on the phone which made it seem like that actually had staff, which they of course did not).Desired Settlement: I want a full (100%) refund, without any of the deductions that are supposed to be applied to returns from properly fulfilled orders.

Business

Response:

I apologize about the trouble you experienced getting through to us; your return has be received and we went ahead to refund your order in full as a courtesy with no fees.Sincerely,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: After placing my order, 6/**, 15 days ago, it finally shipped. After checking the tracking information provided it was slated to arrive 7/*. On the [redacted] I checked the tracking to see that the item was out for delivery in [redacted] - which is not any where near where I live. In thinking the company mislabeled the package, I contacted customer service to verify the shipping address.

The customer service agent was extremely rude, saying this "is constantly happening with [redacted]" and basically left it to "wait it out, it'll show up eventually". EzContacts was quick to charge me, take my money but when it came to actually providing my merchandise they were in no rush to help figure out what had happened with the shipment. It is now the [redacted] and the package has not arrived. It appears to have been forwarded but after two more attempts to contact EzContacts - they have not responded back to me regarding this issue.

If EzContacts is experiencing issues with [redacted] that should be figured out with them. Based on the fact I am now not able to get in contact with anyone leads me to believe this was an error on their part and they are not taking responsibility for it. I can not imagine that it should take this long to get something from Brooklyn, to Orange County, NY (40ish miles, if that).Desired Settlement: Date Sent: [redacted]I would prefer my merchandise or a refund from the company.

Business

Response:

We apologize for the delay with [redacted]; we are currently working on a new system with [redacted] vs [redacted] to avoid such situations in the future. I'm glad to see that your package was delivered today 07/**/15 with [redacted] Tracking #[redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

While yes my order was received, I believe that the frames are fake. I was not aware of this fact until I received the order yesterday. I contacted the company first thing this morning. Please see attached, screenshot from the companies website on my exact frames stating "ALL ray ban frames come with authenticity papers" which mine did not. They are also not frame 5187 despite being stamped 5187. I was told by the customer service representative "[redacted]" [redacted] replied Jul *, 11:07am [redacted]

If necessary I am revising my complaint that this company is selling fraudulent merchandise. The website clearly states all would come with authenticity papers, and yet immediately their customer service tells me that none of their frames come with authenticity papers. This is immediately contradictory.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Our company is currently working on switching over to a better shipping company like [redacted] to avoid such issues in the future; I will resend the email with the label.Let me know if there is anything else I can assist.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

It's fine I'll return it but this company is horrible. I can't believe you sell fake merchandise and then blame it on someone else, but yet you messing up the shipping seems to be [redacted] fault so no big surprise. Will not be purchasing from again, and everyone else should be warned.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I ordered glasses April *, the item arrived April **. I immediately contacted customer support to inform of the damaged frame and provided photos as proof of the lack of quality assurance. I was originally told to take the frames to be corrected myself. I had to dispute via email multiple times before I was even offered an exchange. However, after having had to wait and email and learning of the company's poor quality products; services and customer service, I had decided that I prefer a full refund. The representative will only agree to a partial refund. I would normally understand the policy in regards to any normal circumstances, where the consumer has changed their mind, that a partial refund would be reasonable. However, this was an error made on the sellers behalf and I do not feel as if I should be forced to continue to do business with a company that I have been so extremely dissatisfied with or else have to forfeit part of my original payment for a defective product. I have had to email and call several times just to be offered an undesirable solution. This ordeal has been time consuming and extremely inconvenient. Customer service hold times are 40+ minutes every time. I have waited much too long for my much needed glasses and will need to continue to wait an even longer period until this issue is finally resolved. This has been the worst experience that I have ever had purchasing anything on line. I am not interested in having a product replaced by a company that has lost my trust nor am interested in a partial refund or to keep lenses that are useless without the damaged frames that they were intended for. Please help. Thank you!Desired Settlement: I will return immediately for a full refund for the damaged glasses issued back to my credit card for order in the amount of $174.50

Business

Response:

Dear Customer; We apologize that those frames came crocket; you can either return them for a full refund or we can swap them into a brand new frame. When adding the RX; chances are those got bent and we didn't realize it upon inspection. We can definitely exchange those or you can return them for a refund.Sincerely,[redacted]

Review: I ordered a pair of glasses from this company on July **. It is now July **. I have yet to receive them. They are just a pair of normal eyeglasses w/o prescription lenses on them. I called every two days and they keep saying they will ship it out.Desired Settlement: I want a full refund of my order total back to my credit card.

Business

Response:

We overnight the package on 7/**/13 via fedex #[redacted].

Review: I ordered a pair of frame 9/*/15 and received a email that he orders should arrive 5-7 business day. Following the holiday, on 9/*/15 I contact the company via email on their website inquiring on the status of my order. I received no response. On 9/**/15, I called the number provided in their email message (###-###-####) which attempt to sale a lot of unrelated products and then proceeds to tell you to call a different number. Once you call that number it tell it's [redacted]. Half frustrated I log into their site can find a number (###-###-####) and called to only receive voicemail. I attempted to make contact on 9/**/15 and ask for a refund and was once again met with voicemail.Desired Settlement: Refund my money ASAP!

Business

Response:

Dear Customer;Your order shipped and delivered with [redacted] Tracking # [redacted]

Sincerely,Susan

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and found that it took contacting this business through Revdex.com for them to respond to my order. While I did receive the order, all other request to contact me and refund my money were completely ignored. The order was placed on 9/*/15 and shipped 9/**/15; please see the attached for when this business shipped the item. This is completely unacceptable and I would advice any one thinking of doing business with this company to go elsewhere.

Sincerely,

Ordered a pair of $100 sunglasses. Since I misplaced my old ones I needed these quickly. Its been 3 weeks. I live in the next state over from EZcontacs and I still have yet to receive anything. I spoke with someone in customer service and she didn't seem at all worried about my frustration. She told me that there was a mixup with the shipping and was somehow shipped back to them. After reading all these complaints about their shipping, I doubt it was [redacted] fault. If I don't get my glasses soon I'm going to continue to write bad reviews wherever I can. Im not one to spend 100 bucks on sunglasses so this REALLY ticks me off.

Review: On **/*/20*5, I ordered and paid for a pair of contacts along with a pair of [redacted] sunglasses (a gift). I received my contacts on [redacted]. I emailed on [redacted] to check the status, and on **/*0 I received the following response:

"Your glasses are currently in transit from the manufacturer to our warehouse.We will receive the glasses today. Once it reaches our facilities, it will ship out to you right away.You will receive confirmation and tracking upon shipment."

On **/*2, I e-mailed again to check the status, as I had not received the glasses yet. This is the response I received:

"Your glasses came in but in different color, so we re-ordered your glasses from the manufacturer. This may take 3-4 days for us to receive. Once we receive the glasses we will immediately ship out to you the glasses."

I find this to be unacceptable, as I was promised my glasses on **/**, which were not there. Now I am being told it will take another 3-4 days for them to receive, then another X amount of days to actually send it to me.Desired Settlement: Overnight delivery of the glasses I ordered and paid for.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding EZContacts.com has been resolved.

Sincerely,[redacted]

Review: I ordered a pair of sunglasses exactly two weeks ago on ** Mar 15 and I still have not received anything. The money was been withdrawn from my credit card a day after I placed my order. I have tried to email them and they just say, "Waiting on the Manufacturer." This was my first time buying anything from EZcontacts and since then my credit card was compromised. Which I am not happy about. I have not received the item purchased and I am sure that my card was compromised because I used this site.Desired Settlement: I desire to have my item delivered as soon as possible. And for them to establish a more secure website so no more credit cards can be compromised.

Business

Response:

Dear Customer; there was a glitch with the listing of the item you selected; Per email I fixed it and took care of making sure it ships; As far as the security; see below:Customer privacy and security is very important to us, our company goes through numerous security scans and updates monthly to upkeep all latest versions of [redacted] compliance. This is to protect all vulnerabilities possible from any hackers. We have a [redacted] seal from Rapid Scan for passing the [redacted] regulations, on all pages of our site. The Hackers out there are trying to outsmart even the largest companies thus causing major updates and changes in the way things are done with credit cards, which we keep up regularly. Our company does not store any payment information to avoid any possible fraud. I already sent your message to our developers; they shall do a screening to double check that everything is updated and running smoothly and catch any possible glitches or apply appropriate updates if needed.Once again; we appreciate you letting us know, we value the importance of customers privacy; and will do everything to assure that it's covered.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I finally received the item yesterday April [redacted]. I just want to emphasize how much communication is needed to conduct a business. Do not leave the customer in the dark. We much rather be told of a set back than not hear anything at all. I am happy that they were able to fix the issue because I had already cancelled the debit card used for this purchase due to fraud. So I wouldn't feel comfortable providing another card.

Sincerely,

Review: Never received the product (glasses) that I paid for. Company never answered phone, advertises a live chat person--but no one is ever there. Never responds to email inquiries. Over a month and my son still has no glasses!!!Desired Settlement: Find and mail my order!!!! Order #[redacted]

Review: I ordered a pair sunglasses from this company online and they stated delivery would be within 5 - 7 business days. 14 business days later and no sign of the order. Plus, I have called and tried to get through to customer service and no one will pick up nor answer to a chat message. This company is a sham and I can't believe that they are allowed to do business.Desired Settlement: If the sunglasses don't show up by this Friday the [redacted] of September, I want my money back. Frankly, I don't think they should be allowed to do business further given their awful customer service and lousy response times for help.

Business

Response:

To whom this may concern:THe order was placed on 09/**/2015 and was shipped that same day; 09/**/2015 via first class mail; which can take 5-7 business days; [redacted] tracking # [redacted].Seems like the package is taking longer than the usual; if this wont be delivered over the weekend we can place a claim and reship this package.Sincerely,[redacted]