EZContacts.com

We apologize for the inconvenience and the unexpected delay; the frames on the order included a custom rx which has additional processing time and they took longer to process at our lab than usualThey finally were completed and shipped out overnight [redacted] (upgraded as a courtesy) See tracking below: [redacted] Sincerely,SF

disgraceful experience so far I am furious ordered pair of glasses Not one was actually in stock-one had been discontinued this is pure Baiting I sent notes and get answers unrelated to the question or replying twice to the wrong question Right now I have been charged $on my account- actually charged, not a hold I cannot get a human on the phone NOTHING re: delivery confirmation, or even if they are in stock SHUT THEM DOWN this place needs to be shut down

Dear Valued Customer; We're so sorry about the delay in processing your returnApparently, a full refund has been posted to your account as of 6/*You can expect to see the money cleared within 24-hours Sincerely,

Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: At the time of being issued the RMA to return the glasses I was quoted an in-stock of 3-days The warranty claim filed by ez contacts with luxottica glasses was not timely Furthermore the glasses, once in stock, where shipped to an incorrect address with total disregard to the paperwork sent to them by me After notifying them of the error they indicated they had not yet been picked up by *** and they would correct their mistake They didn't Finally after over a month, many emails, and countless phone calls I received the glasses today In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Dear Valued Customer: We are sorry to hear about your ordering experienceAccording to the tracking number, your package has been delivered to you on 5/**Have you received the corrected order? Let us know,

We apologize; the lenses for this frame are extremely custom; and the way the frame is curved increases the chances of inspection failureI'm sorry it didn't make it on time; I went ahead to cancel and refunded in full; See confirmation:Auth.net ID: [redacted] - 2:48pm :: refund - $Regards,Susan

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because I am not returning these lopsided fake glasses again I have waited for months to get prescription glasses, and I am not waiting another month for another pair of fake lopsided glasses I am not paying for any others fees for anything, and would like a full refund for the garbage glasses that I paid almost $for I will inform everyone to stay away from this company, because this is clearly fraud, and the customers are not token care of In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Dear Valued Customer: Your refund should be cleared to your account within 7-business days We're sorry for the inconvenience

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: As of yesterday, December ***, I have finally received both pair of ordered glassesThe first pair that shipped 11/ [redacted] was sent out WITHOUT AN ADDRESSThe shipping label only contained a name, city, and state After filing a case with the post office, filing this complaint and calling this company back to try to locate the package, the postal service was able to locate and deliver the package through no help of this companyThey were not delivered on the ***I will gladly provide the claim number with the post office if neededThe second pair of glasses mentioned in their response was received via overnight mail through [redacted] only after I demanded action on their partOriginally I was told the item would be received on the ***I was then told the item would be shipped the [redacted] when I called to check the statusIt was then that I demanded a refund if I could not received the glasses in hoursMiraculously they were finished in production and shipped right out In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

We apologize; the lenses for this frame are extremely custom; and the way the frame is curved increases the chances of inspection failureI'm sorry it didn't make it on time; I went ahead to cancel and refunded in full; See confirmation: Auth.net ID: [redacted] - 2:48pm :: refund - $ Regards, Susan

I wasn't sure if I should buy my shades online but the price point made my decision I must tell you I will buy it again on Ezcontacts.Com

To whom this may concern: We filled and shipped the Customers Order exactly as ordered; when customer asked to return the order to edit and redo the lens to updated RX we agreed and processed the exchange for herThe exchanged item was shipped and delivered on [redacted] Tracking # [redacted] ; Customer called in to say the rx is still not what she wanted; she then explained she wants an upgraded lens from single vision to progressive; which is more costly; Customer was unwilling to pay for upgrade; we therefor offered that she returns her order and we refund her in fullAlthough our return policy does state clearly a 50% restocking fee for custom lenses; we flexed that and waived her all fees; refunded her for shipping she paidAT this point we are waiting for her to RETURN the frames she has so we can refund her the restrefunded $courtesy discountrefunded her $fee she paid to redo lenses $left to refund once her frame is returned to us! We already provided her with a label to return it Sincerely,Susan

Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Product received, thank you for your assistance Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: In the response from EZ Contacts, the company mentioned sending me a return address label but did not mention a full refund I'm requesting that they send an electronic return address label as well as a complete refund of $ Thank you[redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

We apologize for the extended backorderWe were experiencing trouble with our phone lines the past week and is now fixed; The order is already canceled and fully refunded back to the original payment method in the amount of $Refund date is Sincerely,Susan F

Dear Valued customer: Thank you for your feedback! Upon checking your account, it seems like the returns dept mistakenly didn't refund your accountI just went ahead and applied the refund to your Paypal accountYou should see the money cleared within 24-hours Sincerely,

To whom this may concern: Customer Ordered pairs of RX glasses which are custom made per Rx and have a processing timeHer first pair shipped [redacted] with [redacted] ; it was delivered yesterday Her Second pair shipped out [redacted] via a courtesy upgraded method of [redacted] overnight tracking # [redacted] and was delivered yesterday All is set now :)Sincerely,Susan F

This company has horrible customer service skillsI ordered a pair of non presciption sunglasses over two weeks ago and my order status is still pendingI contacted the company through their number and I remained on hold over an hourI decided to contact them via chat and got a response right awayI asked when should I expect to have my ordered mail to me and the representative [redacted] claimed and I quote "You should have it by the end of the week." which is clearly a lieDon't trust these people with your money

After I had not received a status report on my delivery date, I checked this business out through Revdex.comThe reviews added to my concern about the company but my experience was overwhelmingly positiveWhile they did not respond directly to my email, they took action on it--updating my progress statusI received my order, designer eyeglass frames, as requested AND before Christmas They could be an A+ business if they updated their shipping notifications/methodologiesJust wanted to help someone else out who might look them up on here like I did Thanks, [redacted] **

The eyeglasses with the Rx returned for this order were inspected and were done correctly by our lab with all the specifics requested in the order plus the standard heightsCustomer informed us that she would need a different seg height and PD as per her opticianWe offered a FREE redo for those costly lenses and had them redone exactly per her requestPer our Return Policy there are no full refunds for Rx lenses; see below: [redacted] Custom Lenses Refund: Since the prescription lenses are custom made we will credit 50% of its costIf you have not paid for the prescription lenses, a fee of 50% of the price shown on the site may apply As a service to our customers we offer free redos on the lenses to match any doctors redo information; thus the offer to the customerPer our policy we can accept back the frame for a full refund and the lenses for a refund less a restocking feeSincerely,Susan F*