Facebook

Initial Business Response / [redacted] (1000, 5, 2014/08/22) */ Hi [redacted] , Thanks for reaching out to usFacebook will honor all requests to delete an accountIf your account is still on the site, please submit a request to delete it Facebook users have the option to either deactivate or delete their accountsThe difference between these two options is described on the following page in the Help Center: https://www.facebook.com/help/XXXXXXXXXXXXXXX/ Have a great weekend! Thanks, The Facebook Team

Initial Business Response / [redacted] (1000, 5, 2015/09/14) */ Hi [redacted] , I'm very sorry to hear about your loss. Facebook timelines are intended to represent the individual person using the profile; as a result, we've determined that this timeline should be converted to a Facebook Page. Many people... use Facebook groups and Pages to come together and share memories about deceased friends and loved ones. Don't worry, we'll help you convert this timeline into a Page the next time you log in. During this process, the profile picture, friends and public photos will be moved to a new Page. Your account will be converted into a business account so you can manage your Page and your ad campaigns. For more information about this process, please visit: https://www.facebook.com/help/XXXXXXXXXXXXXXX Thanks, [redacted] Community Operations Facebook Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) I attempted their solution and when I enter my existing facebook email and password [redacted] the "admin" it tells me it is invalid. Still no contact information for assistance by email, phone, live chat....nothing. My issue remains unresolved. Final Business Response / [redacted] (4000, 9, 2015/09/21) */ Hi [redacted] , Facebook accounts are designed for people to use their authentic identities to connect and share with each other. Using a profile to represent someone or something else doesn't comply with the Facebook Statement of Rights and Responsibilities. If you'd like to use Facebook to represent your loved one, consider creating a Facebook Page. Don't worry, we'll help you convert this timeline into a Page the next time you log in. During this process, the profile picture, friends and public photos will be moved to your new Page. Thanks, [redacted] Facebook

Initial Business Response / [redacted] (1000, 5, 2015/04/02) */ Hi, Thank you for your emailIt looks like you're reporting a Group or a PageWe have special channels available for reporting this issue: - To report a Group: https://www.facebook.com/help/XXXXXXXXXXXXXXX - To report a https://www.facebook.com/help/XXXXXXXXXXXXXXX If you are no longer an admin of this Page and you once held that role, it's possible that another admin removed you from your position as an admin of this PageUnfortunately, we can't make any changes to a Page's administrative privilegesIf you think this Page infringes your intellectual property rights, we can look into removing it from Facebook - For more information: http://www.facebook.com/help.php?page= - To make a claim: http://www.facebook.com/legal/copyright.php Thanks, [redacted] Community Operations Facebook

Complaint: [redacted] I am rejecting this response because: look, this is the last ***e I'm playing these silly games with Facebook Your help center does not address my issue and you know this fact just as I do How difficult is it to simply explain to me what I need to accomplish or change so that I can advertise my the offering of firearm safety and training classes? I repeatedly see advertisements on FB for AR-upper receivers and ads for the same type of training classes yet we are consistently [redacted] against Therefore, please contact me at [redacted] so that I can make the appropriate changes to our business page so that we can use the sponsored post serviceSincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2015/02/09) */ Hi, It looks like you're blocked from using certain Facebook featuresWe have limits in place to prevent behavior that other people on Facebook may find disruptive or abusivePlease be patient while you wait for this block to be lifted Remember: - Most blocks are temporary - We can't lift the block early - Once you're allowed to use this feature again, you may need to slow down or stop this behavior so you don't get blocked again To learn more about Facebook's policies, please review the Facebook Community Standards: https://www.facebook.com/communitystandards Thanks, [redacted] Community Operations Facebook Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/02/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) I pay for a membership to play a game requires clans and group pages and war pagesIf they are going to impose this unfair practice then there are certain groups that need to be made exempt for this sort of banningWE cannot participate in our games that we pay to play when they do thisI need to be reimbursed for memberships fees that have been paid and I cannot play the game properly because of this banThank you, [redacted] Final Business Response / [redacted] (4000, 9, 2015/02/23) */ Hi, It looks like your account was suspended by mistakeI'm so sorry for the inconvenienceYou should now be able to log inIf you have any issues getting back into your account, please let me know Thanks, [redacted] Community Operations Facebook Final Consumer Response / [redacted] (4200, 11, 2015/02/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) How do I know this is not going to happen again? I lost a lot of time in game play that I pay for and I'm not happychanges need to be made for those of us who play games and I won't consider this fixed until they are made

Complaint: [redacted] I DO NOT LIKE TALKING TO A ROBOT IS THERE A LIVE PERSON THAT MANAGES FACEBOOK FACEBOOK SHOULD BE FORCED BY THE LAW TO STATE THERE PHYSICAL ADDRESS AND THEIR PHONE NUMBER THIS CASE IS STILL NOT RESOLVED I AM NOT INTERESTED IN OPENING AN ACCOUNT WITH FACEBOOK IN THE FUTURE DELETE MY NAME, EMAIL, PROFILE, ETCPERMANENTLYSincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2014/10/22) */ Hi [redacted] , Thanks for your message I've looked at your account and can confirm that your charge for $was refunded to your account balance on October 15, Unfortunately, at this time we are unable to issue additional refunds to your account, per our policy Thanks, [redacted] Payment Operations Facebook

Initial Business Response / [redacted] (1000, 8, 2015/09/21) */ Hi [redacted] , Thanks for your replyWe're unable to give you access to this account or continue with your request because you either: - Haven't sent a valid form of ID that we can use to confirm your identity - Sent us documentation that doesn't match the name, photo or date of birth listed on this Facebook account Please reply to this email and attach a copy of an accepted form of IDBe sure to cover up any personal information we don't need to confirm your identity (ex: credit card number, Social Security number) Please visit the Help Center to view the types of ID we accept: https://www.facebook.com/help/XXXXXXXXXXXXXXX/?ref=cr Once we can confirm your identity, we can help with this request Thanks, [redacted] Facebook Initial Consumer Rebuttal / [redacted] (3000, 15, 2015/09/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have attached a screenshot that clearly states that my identity has been verified, there can be no denying nor splitting hairs on the verbageAs I stated, the DOB not matching could be the only sticking point, which I hadnt found out that had been changed by mistake from someone in my home that is why I didnt report it as a legitimate hackIf the DOB needs changed on my account, then either they should do it or grant me access so I can do itRegardless, the account clearly shows and states that the identity has been verified yet I am still locked outI am again saying, it should be releasedI have escalated this to also a complaint filed yesterday 9/22/with the Attorney General's OfficeIt is a simple fix that they refuse to do, and I do not acceptI want my account back Final Business Response / [redacted] (4000, 17, 2015/09/24) */ Hi [redacted] , Thanks for your replyWe're unable to give you access to this account or continue with your request because you either: - Haven't sent a valid form of ID that we can use to confirm your identity - Sent us documentation that doesn't match the name, photo or date of birth listed on this Facebook account Please reply to this email and attach a copy of an accepted form of IDBe sure to cover up any personal information we don't need to confirm your identity (ex: credit card number, Social Security number) Please visit the Help Center to view the types of ID we accept: https://www.facebook.com/help/XXXXXXXXXXXXXXX/?ref=cr Once we can confirm your identity, we can help with this request Thanks, [redacted] Facebook Final Consumer Response / [redacted] (4200, 19, 2015/09/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) Ok again " [redacted] ", I have attached a screenshot that clearly states that my identity has been verified, there can be no denying nor splitting hairs on the verbageAs I stated, the DOB not matching could be the ONLY sticking point, which I hadn't found out that had been changed by mistake from someone in my home that is why I didn't report it as a legitimate hackIf the DOB needs changed on my account, then either they (Facebook) should do it or grant me access so I can do itRegardless, the account clearly shows and states that the identity has been verified yet I am still locked outNow if it is based on the profile picture, again, there are THOUSANDS of pictures in my account that match the identification providedIf it is the DOB, again I have already told Facebook that it had been changed in my profile by one of the children in my home not intentionally to cause harmI cannot provide the transcript of the convo I had with a minor as it would be breaking privacy lawsSo what I am being asked is to guess at a date of birth and provide fraudulent documentsI am again saying, it should be releasedI have escalated this to also a complaint filed yesterday 9/22/with the Attorney General's OfficeIt is a simple fix that they refuse to do, and I do not acceptI want my account backIt is obvious that whomever " [redacted] " is, they are a low level employee that is simply spouting blanket responses in the hopes I will simply get frustrated and go awayAgain, like I said I have provided what was askedThe Attorney General's office in the state of California has been made aware of what I call unfair, discriminatory business practicesI think " [redacted] " needs to get his supervisor a copy of all this and get this fixed

Initial Business Response / [redacted] (1000, 5, 2015/05/27) */ Hi [redacted] , Thanks for bringing this to our attentionThe best way to let us know about abuse is to use the nearby "Report" link when you see the abuse on Facebook You can learn more about using report links by visiting the Help Center: https://www.facebook.com/help/XXXXXXXXXXXXXXX/?ref=cr Facebook also provides several tools for addressing abuse on the site, including: - Sending a message to the person who posted - Blocking the person from contacting you - Reporting the person if their behavior is abusive Learn more about these tools in the Help Center: https://www.facebook.com/help/tools/?ref=cr Thanks, [redacted] Community Operations Facebook Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) Their response seems to be telling me how I can stop/block people from contacting me on MY Facebook accountIt tells how to report abusive behavior at their Help CenterThe fact is - I DO NOT HAVE A FACEBOOK ACCOUNTSOMEBODY ELSE HAS ONE USING MY TELEPHONE NUMBER AND MY YAHOO EMAIL ADDRESSThat's identity theftWhoever has that account is pretending to be me My complaint was, AND STILL IS, that someone (I do not know who) has a Facebook account using my name and informationI responded to a telephone text message that Facebook sent to my phone instructing Facebook not to send anymore messages to my phone numberFacebook might have sent a message to that IDtheft's Facebook account about using a "Report" link to report abuseBut, that message did not come to me because I am NOT the person who has the account using my information (5/22/Otto EMAIL Inform Member of Complaint - 1st Letter)If this is supposed to mean that Facebook communicated with me then it is incorrectFacebook might have sent a message to the I.Dtheft who used my name and phone number when he/she opened the Facebook accountI am not that person I do NOT want to be held responsible for whatever that I.Dtheft who has the Facebook account is doingThat is why I want the Revdex.com to make Facebook close that account I received a message in my Yahoo Spam folder on June 8, I blocked that address in YahooIt was from FB-User [redacted] with the address [redacted] @ [redacted] .comI do not think that was from the Facebook administrators I do not accept their response in the message above because what I'm looking for is not instructions on how to block abusers from an I.Dtheft's Facebook page but a statement from Facebook saying that the account using my name and information has been closed and no other Facebook accounts will be opened in my name or using my information

Hi, We apologize for the delay in responding to your inquiryWe’d like to provide some resources that may help you resolve your issue more quicklyPlease take a look at the list below and see if any of following links to our Help Center address your problem If you don’t find an answer to your question below, please respond and let us know and we will do our best to assist youPlease keep in mind, we may not be able to offer any additional information or help outside of what is found in our Help CenterWe appreciate your patience I can’t access my Facebook or Instagram account: • I forgot my Facebook password: https:// [redacted] • I forgot my Instagram password: https:// [redacted] • My Facebook account has been hacked: https:// [redacted] • My Instagram account has been hacked: https:// [redacted] • I am not receiving my security code: https:// [redacted] • Facebook is asking me to submit ID: https:// [redacted] • My email or phone number is attached to someone else’s account: https:// [redacted] I need help with my Facebook • I can’t access my https:// [redacted] • I need to merge two Pages: https:// [redacted] • I need to change my Page name: https:// [redacted] • I need to change the username for my https:// [redacted] • Someone posted an unfair review of my business: https:// [redacted] • I would like to claim an unowned Page that represents my business: https:// [redacted] I would like to report a fake account or other abuse on Facebook or Instagram: • Report an impostor account on Facebook: https:// [redacted] • Report an impostor account on Instagram: https:// [redacted] • Report abuse on Instagram (ex bullying, harassment, spam): https:// [redacted] • Report other abuse on Facebook (ex bullying, harassment, spam): https:// [redacted] Other: • I believe my content was removed in error: https:// [redacted] • Facebook is asking me to submit ID: https:// [redacted] • I’m having issues with my name on Facebook: https:// [redacted] • I think someone was trying to scam me or a friend: https:// [redacted] • I got a message saying I won the Facebook Lottery: https:// [redacted] • I need to report an unauthorized charge or request a refund: https:// [redacted] • I’m blocked from using a feature (ex: sending messages, uploading photos): https:// [redacted] Thanks, The Facebook Team

Initial Business Response / [redacted] (1000, 5, 2016/01/13) */ Hi ***, Thank you for your emailI'd be happy to assist youYou can view your account balance on the "Payments" tab of your account found here: http://www.facebook.com/index.php#!/editaccount.php?payments Please keep in mind you can only use your balance on Facebook games and only using your desktop or laptop In order to use your account balance in your desired game, you will need to convert your local currency to in-game currency or items by following the instructions below: 1) Go to the app you want to use your account balance in 2) Select the game item or currency package you would like to purchase 3) Click "Continue." If you have enough funds to make the purchase, click "Buy" to complete your transaction 4) If your account balance does not cover the total amount, select which payment method you would like to use to cover the remaining balance 5) Complete the transaction by clicking the "Buy" button Let me know if you have any further questions Thanks very much, [redacted] Payment Support Specialist Facebook Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) You already gave me this answer and my game is unable to use these credits because it is used on a mobile device Final Business Response / [redacted] (4000, 14, 2016/02/03) */ Hi ***, Thanks for confirming your email addressI was able to locate your account and I see that you have a $in your account balance I understand that you want to use your account balance using your Amazon fireUnfortunately, you only can use your account balance using a laptop or desktop computer Please note that the Terms on the back of the card state it can't be returned for a cash refund I apologize for any confusion you may have hadPlease let me know if you have any other questions Harley Payment Support Specialist Facebook Final Consumer Response / [redacted] (4200, 16, 2016/02/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) so what can I use it on? it seems like nothingIt seems like you got dollars and I receive nothing

Complaint: [redacted] I am rejecting this response because:I have tried the Help Center as well, you do not provide help/solution thereTell me the exact way I can achieve what I would like to, or how to contact you so you indeed help me recover those messagesThere must be a wayI'd appreciate the help very much, thank you in advance.Sincerely, [redacted]

Hi ***, Unfortunately, we don't have the ability to restore messages that have been permanently deletedWe're sorry for the inconvenienceIf you have any other questions, please visit the Help Center: [redacted] Thanks, The Facebook Team

Initial Business Response / [redacted] (1000, 5, 2014/12/10) */ Hi ***, Thank you for reaching out to FacebookIt looks like you're blocked from using certain Facebook features, but you should still be able to log in to FacebookWe have limits in place to prevent behavior that other people on Facebook may find disruptive or abusivePlease be patient while you wait for this block to be lifted Remember: - Most blocks are temporary - We can't lift the block early - Once you're allowed to use this feature again, you may need to slow down or stop this behavior so you don't get blocked again To learn more about Facebook's policies, please review the Facebook Community Standards: https://www.facebook.com/communitystandards Additionally, thanks for telling us that you feel like you're seeing too many ads in your News FeedFeedback like that helps us understand what we can do to make using News Feed a better experience for everyone You can hide stories and ads you don't want to see in your News Feed by following these directions in our Help Center: https://www.facebook.com/help/XXXXXXXXXXXXXXX Thanks for contacting Facebook, [redacted] The Facebook Team Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/12/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is basically the same automated response I've gotten from Facebook when I first brought this to their attentionThey have yet to officially inform me of why any blockage was placed and are making no effort to remove the block or to work with me on a resolutionThis response is basically no response at all Final Business Response / [redacted] (4000, 9, 2014/12/24) */ Hi ***, Thank you for your responseThis issue should now be resolvedWe apologize for any inconvenience this may have caused If you have any other questions, please visit the Help Center for more information: https://www.facebook.com/help/?ref=cr Thanks for contacting Facebook, [redacted] The Facebook Team Final Consumer Response / [redacted] (4200, 11, 2014/12/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) The resolution I asked for was not delivered in the time frame I asked forMy functionality is still impaired; I have received no apology, no explanation or justification, and no guarantee that the harassment I have been suffering will ceaseAll the business did was to stall until the time they claimed my blockage would be removed and then said "it's been taken care of."

Initial Business Response / [redacted] (1000, 5, 2015/10/14) */ Hi, Thanks for contacting usThe email address you've provided doesn't match the email address that's listed on the account in question Please resubmit your request using the email address you use to log into Facebook and we'll be happy to assist you Thanks, [redacted] Facebook Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) The email address used for log in is [redacted] @ [redacted] .org Final Business Response / [redacted] (4000, 9, 2015/10/21) */ Hi ***, Thank you for writing back inWe've reached out to you directly at the email address associated with your Facebook account to resolve the issueOur records indicate that it's been fixed as of now, but please feel free to write back in with any further issues and we'll be happy to investigate again Thanks, [redacted] Community Operations Facebook Final Consumer Response / [redacted] (4200, 11, 2015/10/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) October 26, Revdex.com Revdex.com Complaint Case# [redacted] (Ref#XX-XXXXXX-XXXXXXXX-XX-XXXX) The issue between Facebook and [redacted] has made progress however it is not resolved The recent instructions from Facebook allowed [redacted] to download and save the "Profile: [redacted] ." The remainder of instructions to convert "Profile: [redacted] " did not help because the "Profile: [redacted] " was not allowed by Facebook to be converted to a [redacted] " (Facebook: "Creating content with this name is not allowedTry another name.") I am assuming that the issue is that there already exists a [redacted] ." This Page was created at some time in the distant past and "Profile: [redacted] " is the only administrator [redacted] would be pleased to have access to [redacted] " and have the friends of "Profile: [redacted] " become followersUnfortunately, since Facebook locked the "Profile: [redacted] " account, we cannot add an administrator to [redacted] ." In the past we asked Facebook to add https://www.facebook.com/ [redacted] as an administrator to [redacted] ." This is a possible resolution of the access issueHopefully there would be a route to migrate friends of "Profile: [redacted] " to th [redacted] " An alternate is for Facebook to unlock "Profile: [redacted] " for a sufficient time to enable addition of administrators to [redacted] ." We would ask for Facebook to provide a method to migrate friends of "Profile: [redacted] " to [redacted] " [redacted] is a solutions provider; herein, we have attempted to resolve the issues in a constructive manner [redacted] is a nonprofit, public interest, information sourceAround the time that Facebook shut [redacted] down (June 2015), the [redacted] website was hacked and disabledWe believe there are individuals or entities wishing to suppress our first amendment, legal rights to free speechFacebook should not be complicit in this injustice Sincerely, [redacted] Policy Director, [redacted] ***@ [redacted] .org

Initial Business Response / [redacted] (1000, 5, 2015/10/07) */ Hi, Thanks for contacting usIt looks like the email address or phone number you're writing in from isn't associated with a disabled account If you're contacting us about a disabled account that's associated with another email address, please resubmit your request directly from the email address you use to log into that accountWe won't be able to help you until you complete this step If you need help with something else, please visit the Help Center for answers to frequently asked questions and ways to contact Facebook: http://www.facebook.com/help/?ref=cr Thanks, [redacted] Facebook Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have submitted my complaint from the e-mail address associated with a disabled account and they ignore my e-mails from that addressAs usual Facebook is violating my constitutional rightsFacebook is violating business transparency laws by not responding to complaints via real live humans but using templates that are ran by robotsThey also refuse to accept the documentation that they claim is acceptable in their terms and conditionsThis will be reported to the FCC as well as the FTC Final Business Response / [redacted] (4000, 9, 2015/10/28) */ Hi A [redacted] , Hi, Thanks for contacting usIt looks like the email address or phone number you're writing in from isn't associated with a disabled account If you're contacting us about a disabled account that's associated with another email address, please resubmit your request directly from the email address you use to log into that accountWe won't be able to help you until you complete this step If you need help with something else, please visit the Help Center for answers to frequently asked questions and ways to contact Facebook: http://www.facebook.com/help/?ref=cr Thanks, [redacted] Facebook Support

Hello,I have passed this issue to the team that took the action on your Pages and they will re-review that actions takenWe will reach out directly through email if further information is needed to complete the investigation.Thank you,The Facebook Team

Initial Business Response / [redacted] (1000, 5, 2015/07/29) */ Hi ***, Thank you for reaching out to Facebook through the Revdex.com and bringing this to our attentionSince Facebook didn't build this app, we may not have access to the systems and information needed to address your issuePlease contact the app developer by clicking "Report/Contact this app" (at the bottom of any of the app's pages)For more information, visit: https://www.facebook.com/help/?faq=XXXXX Please remember that Facebook is not responsible for the support provided by developersYou can always adjust the privacy and settings for apps and games: https://www.facebook.com/help/?faq=XXXXXXXXXXXXXXX If you feel at all concerned for your safety or well-being, please contact your local police immediately Thanks for contacting Facebook, [redacted] The Facebook Team

Initial Business Response / [redacted] (1000, 5, 2015/07/21) */ Hi ***, It looks like you're blocked from using certain Facebook featuresWe have limits in place to prevent behavior that other people on Facebook may find disruptive or abusivePlease be patient while you wait for this block to be lifted Remember: - Most blocks are temporary - We can't lift the block early - Once you're allowed to use this feature again, you may need to slow down or stop this behavior so you don't get blocked again To learn more about Facebook's policies, please review the Facebook Community Standards: https://www.facebook.com/communitystandards Thanks, [redacted] Community Operations Facebook Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) This response is unacceptable Please show me why I was bannedI would like to know which post caused this banning The post in question you call offensive is from the Zynga game mafia wars which you make money off of Right now I can still post that same post on my wall which shows up all over face book but I cannot post it in a secret group noone but mafia wars players are in If my post was offensive in a secret group with others who play the game and post the exact same things why is it ok to post the same thing in public for everyone to see? Final Business Response / [redacted] (4000, 9, 2015/08/04) */ Hello! Sorry to hear about this problemWe have limits in place to prevent behavior that other people on Facebook may find disruptive or abusiveThese limits are usually triggered when someone is adding too many friends outside of their network, sending repetitive messages, or posting too frequently in groups Most blocks are temporary, and yours has actually been lifted, but once you are allowed to use this feature again, you may need to slow down or stop this behavior so you don't get blocked again Please let me know if you have any other questions or concerns! [redacted] , Community Operations Final Consumer Response / [redacted] (4200, 11, 2015/08/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) Which specific post caused the ban? Once I know that I can fix the problemImagine asking a police officer to tell you what you did wrong and having him say "we have laws in place to stop behavior like yours but I can't show you where you broke the law because I don't know" The ban has been lifted but it will just happen again if I don't know what not to post in a secret group no one can seeI'll just send the post to my wall instead where everyone can see which is perfectly legal since I was doing that while banned It's ridiculous to me you ban people but can't even show them what caused itIt's Bush league

Initial Business Response / [redacted] (1000, 5, 2015/06/10) */ Hi ***, Thanks for contacting the Revdex.com Our records indicate that you have written in requesting a large refund due to unauthorized spend, which we have already grantedWe have chosen to block payments on the account in order to prevent further unauthorized spendUnfortunately, this decision is final and we're unable to take further action regarding this matter Thanks, [redacted] Payment Support Specialist Facebook