Facebook

Initial Business Response / [redacted] (1000, 5, 2014/11/05) */ Hi [redacted] , Thank you for reaching out to FacebookIt looks like you're reporting a timeline for violating your family's privacy rightsIf you're trying to report an entire timeline, you're probably trying to report an impostor account Fake accounts created to imitate real people (impostor accounts) are not allowed on FacebookWe can't take any action against an impostor timeline from this channel, but you can learn how to report this to us here: https://www.facebook.com/help/?faq=XXXXXXXXXXXXXXX If you believe that every image within a particular photo album, without exception, violates or infringes your privacy rights, you can report the entire album by providing its URL (instead of the URL for each individual image) Once we receive this information through the supported channel, we'll investigate this further Thanks for contacting Facebook, [redacted] The Facebook Team

Initial Business Response / [redacted] (1000, 5, 2014/10/01) */ Hi ***, We are sorry to hear that you're concerned about your safety on our siteFacebook is about sharing, and our privacy controls give you the power to decide what and how much you share You can adjust your Privacy Settings so no one except your friends on Facebook can see certain information listed on your timelineStart by visiting the Privacy Settings page, which you can access from the Account drop-down menu at the top of every Facebook page Control basic information your friends will use to find you from the Connecting on Facebook section Control who can see what you share by selecting one of the four global privacy setting groupings (Everyone, Recommended, Friends of friends or Friends only) in the "Sharing on Facebook" sectionIf you'd like to further customize these settings, click on the Customize settings link towards the bottom of that section Control how your information is shared externally from the "Applications and Websites" section Block specific people or applications from interacting with you on Facebook from the "Block Lists" section We recommend that you consider blocking the user involved in the reportPeople you block won't be able to find you in searches, view your timeline, or contact you with pokes, Wall posts, or personal messagesYou can block people by adding their names to your block list at the bottom of the Privacy page, or by checking "Block this person" when you report themThese people will not be notified when you block them, and any existing ties you have with them will be removed For more information on editing your Privacy Settings, please visit the following link to Facebook's Help Center: http://www.facebook.com/help.php?page= Please remember that you should also contact the authorities if you ever feel threatened by something you see on the site Thanks, [redacted] The Facebook Team

Initial Business Response / [redacted] (1000, 5, 2014/12/10) */ Hi ***, Thanks for contacting FacebookFor more information about how to restrict/filter Facebook messages, please visit this page in our Help Center: https://www.facebook.com/help/www/XXXXXXXXXXXXXXX Thanks for contacting Facebook, [redacted] The Facebook Team Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/12/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) Just so you know, my filtering preferences are set to strict filteringYet, anyone can still send a message to my Other folder, and I am forced to read it So, would you please explain why the following users are being given the option of hiding the message button from their timeline?? 1) https://m.facebook.com/profile.php?id=XXXXXXXXXXXXXXX 2) https://m.facebook.com/profile.php?id=XXXXXXXXX 3) https://m.facebook.com/profile.php?id=XXXXXXXXXX 4) https://m.facebook.com/profile.php?id=XXXXXXXXX 5) https://m.facebook.com/profile.php?id=XXXXXXXXXXXXXXX Final Business Response / [redacted] (4000, 9, 2014/12/17) */ Hi ***, Thank you for your responseThe links you provided were for Facebook's mobile websiteIf you log in to Facebook on a desktop computer (http://www.facebook.com instead of http://m.facebook.com), all profiles have the message button regardless of friend status Thanks for contacting Facebook, [redacted] The Facebook Team Final Consumer Response / [redacted] (4200, 11, 2014/12/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) First of all, I do not own a desktop computerSecondly, most people tend to use their mobile device when contacting others on Facebook

Initial Business Response / [redacted] (1000, 5, 2016/01/20) */ Hi ***, We have reviewed the Page in question and found that it does not violate our Community StandardsWe apologize for any inconvenience If you or the authorized representative of Global Sound Trade believe that this content infringes your intellectual property rights, please visit the following Help Center page for more information and details on how to report it: https://www.facebook.com/help/intellectual_property For more information about what is and isn't allowed on Facebook, please visit our Community Standards: https://www.facebook.com/communitystandards Thanks, [redacted] Community Operations Facebook

Initial Business Response / [redacted] (1000, 5, 2015/12/21) */ Hi ***, Thank you for reaching outWe'd like to investigate your complaint, but we'll need a little more information to do soCould you please provide links to each and every photo you would like removed? Once we have this, we'll be able to look further into this matter Thanks, [redacted] Community Operations Facebook

Initial Business Response / [redacted] (1000, 5, 2016/01/20) */ Hi ***, We would like to assist you with this issue but first we will need more informationCould you please provide a link to the Facebook Page you are referring to? Once we have this information we will be able to take further steps to assist you Thanks, [redacted] Community Operations Facebook

Hi ***, Thank you for your responseWe enforce the Facebook Statement of Rights and Responsibilities when we encounter violations on the site or receive reports of violationsIf content like this currently exist on the site, it is only because they have not yet been reported and removed Thanks, The Facebook Team

I contacted the help Center and there was no answer except download the messangerThat's not an answerComplaint: [redacted] I am rejecting this response because:Sincerely,Sarah Newcomb

Hi,Thanks for writing inWe'd like to help you resolve this issue, but we need more information before we can do soCould you provide a direct link (URL) to the profile?If you can not supply a URL please supply the email associated with the account and the name and DOB on the profile Thanks, ***The Facebook Team

Initial Business Response / [redacted] (1000, 5, 2015/04/15) */ Hi ***, As previously mentioned, we can't help with your request because we've determined the ID you provided isn't real Facebook requires everyone to represent their authentic identity, so you always know who you're connecting with Please respond to our last email with a valid ID so that we can help you Learn about the different kinds of ID we accept in the Help Center: https://www.facebook.com/help/XXXXXXXXXXXXXXX/?ref=cr View updates from your support dashboard: https://fb.me/1OZsdnBM1Yx0NhV Thanks, [redacted] The Facebook Team Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/04/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) As I told you before my ID sent in is real! Can you prove otherwise other then someone at Facebook's personal opinion? No you can'tMy ID is an LAX International Airport SIDA Badge and I underwent a deep year criminal background check and FBI finger printing to get that! So for Facebook to call it fake when they have no idea what they are talking about is laughableLike I requested before if you won't give me permanent access back to my account I am demanding at the very least access to MY Photos and after I save them you can delete the account and I will move on to another social media site who respects me as a personEveryone who I talk to about this finds it very very odd my account has been blocked when there are such profiles on Facebook with names such as [redacted] kittygirl etcI told a US Customs officer at work the other day and they could not stop laughing about Facebook having way to much power and not knowing how to use it properlySo once again I will except nothing less then access to my photographs so I can save them and then I really could careless to continue with FacebookThank You Final Business Response / [redacted] (4000, 10, 2015/05/05) */ Hi ***, Until we receive an accepted form of ID that matches the information listed on the account we won't be able to respond to this case or assist you furtherThis decision is final In the meantime, this account will remain locked as a security precautionWhile it's locked, the account won't be visible on Facebook or appear in search Thanks, [redacted] Community Operations Facebook Final Consumer Response / [redacted] (4200, 12, 2015/05/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) I don't agree! Facebook should not be playing god who are they to say my ID is not real?? I provided a real govt issued ID and my account remains lockedFacebook I want my photos!!! They do not belong to you and I demand you release themMy next step if the Revdex.com can't help is to contact [redacted] You and your play god policy is discrimination and I will not put up with this any longerI had my account for years and this is what I get? Shameful

Initial Business Response / [redacted] (1000, 5, 2015/03/01) */ Hi ***, We've reviewed your report, and it looks like this is no longer an issueIf this happens again, please reply to this email with details, and we'll do our best to helpSorry for any inconvenience this caused We also recommend checking out the Help Center for more information and answers to common questions: https://www.facebook.com/help/?ref=cr Thanks, [redacted] The Facebook Team Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/03/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is no longer an issue because I backed you into a corner by the Revdex.comYou're "customer service representative" was completely incompetent or was trained that way because of the company's lack of focus on customer service is very clear to the world and customers of those who uses the advertising services from facebook pages In the future instead of saying "We also recommend checking out the Help Center for more information and answers to common questions: https://www.facebook.com/help/?ref=cr", why not say call us XXX-XXX-XXXX or email us at *@facebook.com like a billion dollar company would do! or even million dollar company too! I know reading through the FAQ would NOT have resolved my issue, you claim the product is 100% perfect at all times so no need for customer support right? WRONG! You're extremely lucky I do not have the option to go into another social media company for my business as Facebook has monopolized the internet for companies social media marketing needs YOU NEED CUSTOMER SERVICE! I reported a bug, you can choose to respond or ignore, you responded inappropriately and continued to ignore my replies and future report-a-bug submissions! Final Business Response / [redacted] (4000, 9, 2015/03/26) */ Hi ***, Thank you for your response and for your suggestion to improve the Facebook pages product and experienceWe appreciate your input Please note that Facebook Timelines are intended for individual use and to represent real peopleReported Timelines that do not follow our policies may be asked to convert to Pages or be removed completely from the site [redacted] The Facebook Team Final Consumer Response / [redacted] (4200, 11, 2015/03/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) It was not just pages, its the response to issues in generalA response to reading facebook's FAQs is not the proper response for great customer serviceGreat customer service is either having an official line of support like email support system or phone/call center support for technical or/and customer issuesNot "Report a problem" where you can CHOOSE to respond to if you see there is an actual issueAnd mine was responded inappropriately with a copy/pasted information to go read some FAQsBusiness manager broke on me, took weeks to regain access to my accountIf you had a cell center or/and an actual email support of people who cared about paying customers then my issue would have been resolved much much fasterYou are extremely lucky Facebook monopolized social media since the planet choose facebook as the primary source for their social mediaI promise you this will be a down fall for facebook as facebook is choosing to save money not officially supporting their paying clientsThis is coming from a person who is an IT call center professionalYOU NEED A CALL CENTER, STOP BEING CHEAP IT WILL BITE YOU IN THE ***!

Initial Business Response / [redacted] (1000, 5, 2014/10/22) */ Hi [redacted] , Thank you for your inquiry through the Revdex.com To address your inquiry in the most expedient manner, please visit the Payments Support Contact Form: https://www.facebook.com/help/contact/XXXXXXXXXXXXXXX A Facebook representative will then be able to fully investigate your account Thanks, [redacted] Payment Operations Facebook Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/10/23) */ I could not find a response....I clicked on the link below and as far as I could tell they want me to fill out forms explaining the nature of the problemI already did that and went back and forth with them many times and I ended up going in circles and they refused to issue the refundTHAT is why I contacted Revdex.com.....All I want is a yes or no reply to you as to whether or not they will issue the partial refund....this is part of the problem....their processes and instructions and complicated and convoluted Final Consumer Response / [redacted] (4200, 11, 2014/10/31) */ (The consumer indicated he/she DID NOT accept the response from the business.) It was not ads, it involved fees for boosting posts on my page PMAD Salem The info they require is [redacted] 10/29/ [redacted] @verizon.net I dont know how to provide a link to my timeline I see this as a stalling tactic....they have all of this info This is ridiculous! All of this over $22.88!!! Final Business Response / [redacted] (4000, 14, 2014/11/13) */ Hi [redacted] , Thank you for your message To clarify, we always allow you to choose the settings when you create your ads, including the start and end date as well as your desired daily budgetThe ads we ran were based on the settings you chose You can review your desired ads settings by visiting your ads manager: https://www.facebook.com/ads/manage?ref=cr For a detailed breakdown of charges and payment method information, visit the Billing section in your ads manager: https://www.facebook.com/ads/manage/billing.php?ref=cr Note: We only issues refunds in cases of unauthorized or fraudulent charges, so we'll be unable to refund you in this particular caseLearn more about our Payment Terms: http://www.facebook.com/payments_terms?ref=cr Thank you for understanding, [redacted] Payment Operations Facebook

Initial Business Response / [redacted] (1000, 5, 2014/11/03) */ Hi [redacted] In accordance with the Facebook Statement of Rights and Responsibilities, your account has been locked until we can update your account to reflect your authentic name Please provide the requested documentation and we would be happy to assist you in updating the name on your account to reflect your authentic identity Thanks, [redacted] The Facebook Team Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/11/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) Theyare trying to endanger my self and my family by forcing me to post my real info so my stalker can find me againMy stalker is the same person that reported my accounti will not be providing facebook with anymore info to help them or my stalkers everyone on my account knows my real infoI am still waiting for [redacted] 's personal info before I will even think of uploading mineI need arnolds, home addressfirst middle and last name and a copy of his birth certificate, and copy of his state ID so I know I am not talking to my stalker again since Facebook is trying to help my stalker harm me and m y family Final Business Response / [redacted] (4000, 9, 2014/11/05) */ Hi [redacted] Unfortunately, we won't be able to assist you because you haven't provided the required documentation Thanks, [redacted] The Facebook Team Final Consumer Response / [redacted] (4200, 11, 2014/11/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) I need to speak to a real person at facebookI need [redacted] ID and birth certifacte [redacted] wants to help my stalker and wants to expose me as a LGBT or expose me to my abusive ex by using my real name in this case it is a stalkerIf I need to contact the ACLU for help I willI have the right to not be stalked on facebook [redacted] is my stalker on facebook he is the one that reported my account yet his real name is kevin yarbrough and you have not froze his accounti want my account unfrozen so that I can block my stalker from my infofacebook is trying to endanger my self and my family by helping my stalker harass me [redacted] is my stalker on facebook and that is not his real name his real name is [redacted]

Initial Business Response / [redacted] (1000, 5, 2014/11/25) */ Hi [redacted] , Thank you for reaching out to FacebookUnfortunately, we don't currently offer support for this type of request through this channel You can learn how to report an abusive page directly by visiting this page in the Facebook Help Center: https://www.facebook.com/help/XXXXXXXXXXXXXXX Thanks for contacting Facebook, [redacted] The Facebook Team Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/11/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept this response due to the fact that Facebook itself disregards the reports I've made on her postsSo if facebook corporate cannot control it's users content, who does? Since I've made the complaint she has posted the video again, along with subsequent videos and posts advocating the same behavior as well as posting responses from other users claiming that her advice has helped them understand why they are being abusedI know the appropriate response would be to delete facebook so I don't have to see these things, but I am not filing this complaint on my behalfI do not owe the world or society a shred of anything but I will not stand by a corporation to claims to not facilitate violence but on the flipside allows it's users to violate that claim and facebook does absolutely nothing about itFurthermore, I am deeply disappointed in facebook for taking this approachI believe when social media prides itself in the unity of people that it should also guard and protect the very basic moral values of civilizationNo amount of violence or portrayal of violence should be supported and I feel that Facebook is in turn supporting violence against men and women by not addressing this issueSo with deep regrets, I'm sorry but the response is less than good enough and extremely disappointing Final Business Response / [redacted] (4000, 9, 2014/12/05) */ Hi [redacted] , Thank you for your responseWe enforce the Facebook Statement of Rights and Responsibilities when we encounter violations on the site or receive reports of violations If videos like this currently exist on the site, it is only because they have not yet been reported and removed Thanks for contacting Facebook, [redacted] The Facebook Team

Initial Business Response / [redacted] (1000, 5, 2015/03/01) */ Hi ***, Thanks for your responsePlease help us confirm that you're using your authentic name: Log into your Facebook account Follow the on-screen instructions If you still can't update your name, you'll be able to fill out a contact form Thanks, [redacted] The Facebook Team Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/03/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) based on their response, it doesn't seem like they even read my complaint Final Business Response / [redacted] (4000, 9, 2015/03/17) */ Hi ***, Thanks for your responseAs mentioned previously, in order to log back into your account, please help us confirm that you're using your authentic name: Log into your Facebook account Follow the on-screen instructions If you still can't update your name, you'll be able to fill out a contact form Thanks, [redacted] The Facebook Team Final Consumer Response / [redacted] (4200, 11, 2015/03/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) this is the same response I got last time, which does not even respond to my questionBut I have actually been contacted by a lawyer about a class action case involving others who have also been discriminated against by facebookI am now going to join that suit, so this issue will be settled in a court of lawthanks, ***

Initial Business Response / [redacted] (1000, 5, 2015/09/17) */ Hi ***, Thank you for reporting your issueUnfortunately I don't have enough information to fully understand your issue Are you unable to Like content on other pages and profiles, or are people unable to like content you post? Can you provide a screenshot of the Like feature failing, or information about any error message you receive? Thanks! [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) The recent activity feature on Facebook is a very popular featureI did some research a few days ago and saw that the recent activity feature was still working on some peoples pagesYesterday I could not find any pages with the feature working but found that many people have been complaining about the same issues as I, that the recent activity feature works and then doesn't then completely stops working all togetherFor Facebook to build up a fan base of the like button in which thousands of websites put in HTML Facebook code for people to like news articles, websites and such and share with whomever on their own Facebook page and then rid the feature to the majorities dismay but can see the recent likes in their own "activity log" sounds somewhat rded but then again were talking about Facebook here which has gotten rid of popular features in the past without giving notice to the public in which the public would have to guess that Facebook has gotten rid of the popular featureThis looks like another case of Facebook shenanigans Final Business Response / [redacted] (4000, 9, 2015/10/07) */ Hi ***, We're trying to piece together what you're reporting but still do not have enough information Have you tried reporting any of these issues through our tools? We have reporting options built into Facebook.com as well as reporting specific to developers, https://developers.facebook.com/bugs If you are unable to report via our tools, please provide us with specific examples, such as URLs and screenshots of the issue you are facingWith this information we'll be able to better understand the problem and investigate Thanks, [redacted] Community Operations Facebook

Initial Business Response / [redacted] (1000, 5, 2015/12/09) */ HI ***, Thanks for writing inWe're sorry to hear about the trouble you're experiencing with Facebook, and we'd definitely like to help you resolve itWe investigated your account and were unable to find any evidence of a technical problemCould you please provide more information about the issues you've encountered, like dates and times you've received notifications and screenshots? Once we have this, we can look further into your complaint Thanks, [redacted] Facebook Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) Hello, I'm not sure if I'm addressing the Revdex.com or Facebook, but either way I first noticed my privacy settings had been violated on November 20, I went back and realized the first violation was 11/7/15, then again on 11/19/and twice on 11/20/I then updated my privacy settings on 11/21/I spent over an hour recreating a list of people who I didn't want to de-friend, I just didn't want to have the ability to comment on my posts or view themI then triple checked on my computer and mobile device to ensure they had been correctly updated Then on 11/24/individuals from that list liked and posted on two of my postsI noticed on 11/25/and deactivated There was also another instance prior to 11/20/I believe (it could have been in the middle), however, I deleted those posts so I was unable to access them to provide dates I had not gone in to my privacy settings in any way outside of the days where I had to update my privacy settings when I realized they had been completely deleted so it had to be something on Facebook's end I can provide screenshots of the names that were added to that list and the posts they liked, but there isn't an option for that here Thank you Final Business Response / [redacted] (4000, 9, 2015/12/28) */ Hi ***, Screenshots of the list of names and the posts that were liked by people that were like by people on the list would be fantasticAfter you provide these screenshots, we should be able to further assist you with this issue I'm going to create a new channel for us to correspond with so you can easily attach screenshotsPlease keep an eye out for an email from us Happy Holidays! [redacted] The Facebook Team

Initial Business Response / [redacted] (1000, 5, 2015/01/15) */ Hi [redacted] , Thank you for your inquiry through the Revdex.comTo address your inquiry in the most expedient manner, please visit the Payments Support Contact Form: https://www.facebook.com/help/contact/XXXXXXXXXXXXXXX A Facebook representative will then be able to fully investigate your account Thank you for contacting Facebook, [redacted] Payment Operations Facebook Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/01/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) I ALREADY ADDRESSED THIS WITH FACEBOOK AND WAS TOLD THEY COULDNT DO ANYTHING EVEN AFTER I ADVISED I WOULD BR GOING TO THE Revdex.comTO RESPOND AND SAY CONTACT THEM IS LUDICROUSI WILL TAKE IT UP WITH MY LAWYER THEN Final Business Response / [redacted] (4000, 9, 2015/01/27) */ Hi [redacted] , I apologize for any confusion you experiencedHowever, I am unable to refund these chargesThe charge is said to be "Recurring" because a saved payment method was usedFurthermore, the charge on 12/31/covered your advertising activity between 11/30/and 12/10/The campaigns you ran can be viewed by using this link: https://www.facebook.com/ads/manage/home/?account_id=XXXXXXXX&time_start=XXXX-XX...⇄ The other campaigns are combined in the other charges, as we bill by time period and not individual campaigns Thanks, [redacted] Payment Operations Facebook

I went thoroughly with a technician that is very knowledgeable about FacebookHe did not find anything on my account that I might have liked or subscribed to nor any links that might prompt these ads being sent to meStill they comeAds from drug abuse treatment centers and other ads where people discuss their drug useFacebook holds complete ownership of the problem.Sent from my T-Mobile 4G Android device

Initial Business Response / [redacted] (1000, 9, 2015/11/02) */ ***, [redacted] on our Page Operations Team should have reached out to you for the documentation needed to solve the issuePlease continue to correspond with [redacted] through that email thread If you have any questions, please let us know Thank you, [redacted] Facebook