Facebook

Initial Business Response / [redacted] (1000, 5, 2014/12/08) */ Hi ***, Thanks for letting us know about the discrepancy you've been seeing between estimated and actual likes you've received from your Promoted Page Likes campaignI know the product is is always working to make our likes estimates more accurate The estimated likes you see when you create your Promoted Page Likes campaign is an estimateWhile the actual number of likes your receive may vary, you will only be charged for the actual reach of your Promoted Page Likes campaignWhen you run ads on Facebook, you will only be charged for the number of impressions (CPM) or clicks your ads receive (not by the number of likes) as explained in this Facebook Help Center article: https://www.facebook.com/help/www/XXXXXXXXXXXXXXX/?ref=u2u The number of likes that you receive depends on many factors, including the number of fans your Page already has, the number of other Promoted Page Likes campaigns that are running, and the audience that you are targetingYou can see the success metrics of your Promoted Page Likes campaign at any time by visiting your Page and viewing the insights in the section Your Page Ad From a billing standpoint we do not guarantee a certain number of impressions, so a refund is not the answer in this case I apologize for the inconvenience this has caused Thanks, [redacted] Payment Operations Facebook Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/12/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) We do not accept this response from FacebookIt is obvious the algorithms the company is using are not accurate considering the user or in the case the person paying for the page post is only getting half of what was promisedAn estimate in any industry would creaky be within 10%Facebook is off by 50% to 95%This is not acceptable considering Facebook is in the business of selling impressionsIf this is a work in progress and Facebook can not deliver on the promise then Facebook needs to put a disclaimer the paid impressions are not understood by Facebook and this is a "work in progress" We did finally receive an email from Facebook yesterday asking us to be patient until the concerned department reached out to usConsidering we have been reaching out to Facebook for over a year, this responses is also unacceptable Facebook entered into an implied contract when we made the purchase of the adverting and boost postIf Facebook can not deliver on the Promise of what what paid and the acceptance of the arrangement, then Facebook needs to provide a refund for failure to provide the services contracted with the user We do have screen shots we can share which clearly show the deceptive practice if the Revdex.com with let us know how to attach those to this complaint We do expect a refund on every post where the estimate was not delivered within 10% of the contradicted promiseFacebook is a site built upon advertisers and Facebook's response is not acceptable

Initial Business Response / [redacted] (1000, 5, 2016/02/04) */ Hi ***, Sorry to hear you're having troubleI looked into this and you were not blocked because of clicking on an advertisement, but because you might have been going too fast posting in groupsWe have limits in place to prevent behavior that other people on Facebook may find disruptive or abusive Note that: - Most blocks are temporary - We can't lift the block early - When you're allowed to use this feature again, you may need to slow down or stop this behavior so you don't get blocked again To learn more about Facebook's policies, please review the Facebook Community Standards: https://www.facebook.com/communitystandards Thanks, [redacted] Community Operations Facebook Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/02/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) The ban happened immediately after I clicked an advertisement for Fremont MazdaI was not posting anything to a group as I was on the front pageI had just wished people happy birthday and the advertisement was directly under the pop down birthday menu I have already called the business and let them know I will never shop there and to please not contact me againWhen they asked me why I told them their advertisement got me banned on facebook I have also warned all my facebook friends NOT to click any advertisement on facebook as it may lead to a ban I will continue to get the word out so this doesn't happen to anyone else [redacted] Final Business Response / [redacted] (4000, 9, 2016/02/25) */ Hi ***, I can assure you that you are not being blocked due to clicking on an advertisement on FacebookJust make sure to slow down on posting in groups so you won't get blocked in the future Thanks, [redacted] Community Operations Facebook Final Consumer Response / [redacted] (4200, 11, 2016/02/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) As stated I was not posting in any groups at the timeCan you show me the post(s) in question? Sounds like we are not going to come to an agreementI already notified the business about being banned and will never patronize them again I'll just make sure I don't click any FB ads in the future and warn all my friends so they don't have it happen again

Initial Business Response / [redacted] (1000, 5, 2015/09/09) */ Hi ***, Thanks for contacting the Revdex.comI'm sorry for the inconvenience this caused I've reactivated your account, so you should be able to access your payment methods now by going to the Payments section of your Ads Manager: https://secure.facebook.com/ads/manage/funding.php Please note that we cannot refund the payment back to the source https://www.facebook.com/payments_terms Section on Community Payments Terms : Prepaid AccountYou may have the option to purchase ads with a prepaid accountAmounts prepaid are non-refundable except where required by lawFacebook is not a bank and does not offer banking services; accordingly, prepaid amounts do not earn interest, are not deposit obligations, and are not insured by the Federal Deposit Insurance Corporation, the Financial Services Compensation Scheme, or any other entity or insurance scheme, whether governmental or private Thanks, [redacted] Payments Specialist Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) "You may have the option to purchase ads with a prepaid accountAmounts prepaid are non-refundable except where required by lawFacebook is not a bank and does not offer banking services; accordingly, prepaid amounts do not earn interest, are not deposit obligations, and are not insured by the Federal Deposit Insurance Corporation, the Financial Services Compensation Scheme, or any other entity or insurance scheme, whether governmental or private." from the answer above, clearly they didnt read my complaint and take it into consideration of their act! what my complain is that my acc got disable after I fund my ads account, and they said my account was some kind of fraudulent activity! to me that seem like a scam! If I didnt report to Revdex.com (might be other didnt) will they reactivate my account? or the money just going to sit in their pocket and that account stay disable and the user cant use that money to purchase any ads? please take this seriously!!! Final Business Response / [redacted] (4000, 9, 2015/09/16) */ Hello ***, Thank you for contacting the Revdex.com Facebook as reactivated your Ad Account and you should have access to the funds linked to your prepaid method, through you the Billing section of your Ads Manager Thanks, [redacted] Payment Support Specialist

Initial Business Response / [redacted] (1000, 5, 2015/08/04) */ Hi [redacted] , Thank you for reaching out to Facebook through the Revdex.comDue to the large volume of incoming inquiries, we handle all of our correspondence through emailWe apologize for any inconvenience this may cause We'll be happy to assist you, but first we'll need some additional information about your accountPlease provide as much of the following info as possible: - Your full name as it appears on your Facebook account - Your date of birth (month/day/year) - Email address and mobile number originally associated with your account - A link (URL) to your profile on Facebook Once we have this info, we'll take further steps to assist you Thanks for contacting Facebook, [redacted] The Facebook Team

Initial Business Response / [redacted] (1000, 5, 2016/01/20) */ Hi **, A member of our team accidentally removed something you posted on FacebookThis was a mistake, and we sincerely apologize for this errorWe've since restored the content, and you should now be able to see it [redacted] Community Operations Facebook

Initial Business Response / [redacted] (1000, 5, 2015/05/27) */ Hi ***, We've reviewed your report, and it looks like this is no longer an issueIf you are still experiencing issues with logging into your account, please reply to this email with details, and we'll do our best to helpSorry for any inconvenience this caused We also recommend checking out the Help Center for more information and answers to common questions: https://www.facebook.com/help/?ref=cr Thanks, [redacted] Community Operations Facebook

Hi,Thanks for reaching out to Facebook through the Revdex.comWe've reviewed your complaint and have determined that the content you referred to was correctly removed since it violated our Statement of Rights and Responsibilities.To learn more about this, we recommend reviewing our Community [redacted] Thanks,The Facebook Team

Initial Business Response / [redacted] (1000, 5, 2014/12/11) */ Hi ***, Thank you for your inquiry through the Revdex.comTo address your inquiry in the most expedient manner, please visit the Payments Support Contact Form: https://www.facebook.com/help/contact/XXXXXXXXXXXXXXX A Facebook representative will then be able to fully investigate your accountThank you for contacting Facebook Thanks, [redacted] Payment Operations Facebook Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/12/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) Well, to start with the link in your reply (tried in two browsers) goes nowhere Secondly, this complaint is not about getting my money backIt's about correcting a flaw and improving the small business advertiser experience And, may I say that as a user engaging with friends and family, I am completely happy...FB is brilliant! This is strictly about advertising As previously stated; could FB please correct the issue by allowing (in ad manager) advertisers the ability to select: Profiles that LIKE fewer than (drop down choice) XXX-XXX-XXXX- unlimited Pages Final Business Response / [redacted] (4000, 9, 2014/12/24) */ Hi ***, Thank you for contacting FacebookWe really appreciate your feedback about your advertising experienceFeedback is very valuable to us and we will definitely factor in these experiences as we continue to update our systems If you have any other issues or questions, please let me know Thanks, [redacted] Payment Operations

Initial Business Response / [redacted] (1000, 5, 2014/10/02) */ Hi [redacted] , Thank you for your emailI'm happy to helpI'm sorry for any inconvenience this issue has causedI understand that you may have already contacted the developer, but I recommend reaching out to them through the Facebook contact form You can contact the developer using the steps described belowKeep in mind that developers work to immediately resolve your issue, but it can sometimes take up to hours To contact the developer, follow these steps: 1) Open the application in question 2) Click the "Report/Contact this Application" link at the bottom of the application's main page 3) Select "I'm reporting a bug or loading issue within the app" At this point, you'll either be directed directly to the developer's support site or Facebook's contact form will be displayed for you to complete If Facebook's contact form is displayed, please follow these steps: 1) Include a description of your issue 2) Check the option that reads "Let the developer know who I am." (If you don't select this option, the developer won't be able to help with this issue) 3) Complete the remainder of the form 4) Once completed, the form will be forwarded directly to the developer and the developer will be responsible for resolving the issue If the developer isn't able to assist you at this point, please let us know Thanks, [redacted] Payment Operations Facebook Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/10/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) The response provided by FB is totally ridiculous and disgusting after all this while Let me just resummarise the case A) In my opinion App developer has rigged the games so that all paying customers get cheatedThis can be independently verified by going through my records, my complaints to the vendor and also numerous similar complaints / related matters by a simple google search B) I have repeatedly asked the vendor to respond to my complaints and have been given vague and evasive repliesAfter I told them I will complain about the matter, they have stopped replying to me totally C) On September 17, I have written to FB that app developer is not responding and requested assistance for getting a refundAfter repeated follow up, I received a simple one line reply from FB ,on Sept that they are unable to take any further action in this regardsThey have not informed me any thing about why they cannot help nor any details about what they have done if anything to try to resolve the issue D) Being dissatisfied with the response, on Sept 29, 2014, I have complained to FB grievance officer by email, asking for the physical address of Double U Casino and also informing them of my earlier complaints asking for help in resolving the matterTill date, they have not even acknowledged my mail nor replied to the same E) Face book is well aware of the fraud and is coolly making money from the whole scamIt has pocketed 30% of the money and also its expenses without bothering to resolve or investigate or even look into any complaintsThey are in collusion with the fraud company and have not even bothered to give me a reply about the address of the company The intent is to profit from the cheatingIf they (FB) claim defense in the fact that they are just collecting money on behalf of the vendor, it will not hold true as in such a scenario, they cannot charge a high transaction fee of 30% plus expenses as merchant banks and credit card service providers dont charge more than 2.5% as transaction costsSo certain liability rests on FB in regards of the complaints for goods purchased via their portal / app / web page or similar on line service As per FB payment terms, I am eligible for refund of my money for defective goods or servicesAs a precedent and further justification, they can cite repeated complaints and non responsive attitude of app developer F) I have made similar purchases on Apple Itunes StoreOn complaint with them and on providing the proof of my dissatisfaction, they have refunded me all the money for my recent inapp purchases In view of all the above, FB response is just not acceptable to meA simple reading of my complaint would have informed them that a) The app developer is not responding to my complaints b) I have already lodged a complaint with FB itself against the app developer alsoSo sending the steps for how to complain is just ridiculousThey are just employing delaying tactics I have screen shots of all my complaints to FB, App developer and Federal Trade Comission and New York Attorney General Office and chat transcripts with Apple and usa.gov The same can be forwarded on requestI once again request you for assistance in availing of the refund Final Business Response / [redacted] (4000, 9, 2014/10/16) */ Hi [redacted] , Thank you for your message Facebook is not responsible for the support provided by this developerIf you continue to have problems, please note that you can remove and/or restrict applications from the "Applications" section of the Privacy page Unfortunately, I am unable to refund the charge(s) I apologize for any confusion you experienced when making your purchaseFacebook only issues refunds for fraudulent charges so I will be unable to refund you in this particular case After careful review, I've determined that we're unable to take further action regarding this matter Thanks, [redacted] Payment Operations Facebook Final Consumer Response / [redacted] (4200, 11, 2014/10/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) Facebook is just refusing for accepting any repsonsibility in the matter FB has clearly refrained from commenting on any of the varied issues mentioned by meThey have thus indirectly acknowledged the facts raised by me a) rigged games b) app developer not responding c) FB terms of service found at https://developers.facebook.com/policy/payments_terms It clearly mentions that "We may withhold from redemption any Developer Balance or portion thereof that was earned due to any breach of any Facebook terms or policies by you, or that was transferred based on fraudulent or illegal transactions, or that was alleged by a user to have been transferred without his or her consent, or that resulted in returned, undelivered, rejected, or defective goods or services or transactions." So how can they now say that they will not refund the money Payment made for Defective goods/services have to be reimbursed by law d) providing address of the company In spite of all the above, FB is still not providing physical address for the companythe intention is to defraud as many people as possible e) profiting from the fraud FB is coolly profiting from the fraud Also, please note in an age of global terror and terrorism funding, having vendors whose credentials are not known hiding behind a facade like FB for illegally profiting from fraud will not stand up in the eyes of the law I have complained about these issues to NY Justice DepartmentI have also forwarded my request for address of developer to FB and FB grievance redressal officerTill date I have not received any reply f) Refund from Apple Store Similar situation refund has been issued by another vendorSO FB cant justify any of its one sided actions The app developer is a fraud companyThey are cheating people IF FB does not accept any responsibility also and does not refund my money and they jointly go on cheating more people daily, what is the alternative? Another relevant question is a)If app developer commits fraud and ignores complaints and does not respond and FB knows about this matter and still willingly ignores similar complaints from multiple users for getting more money, what can be said about attitude of FBTill date they have not commented about any steps they have taken to even try to resolve the matter What recourse does the customer haveThey will find a new person to commit fraud on every second.In the era of globalisation and high internet accessibility If FB had any ethics, they would have forced the developer to respond to my complaints with a copy of the response marked to themInstead they have just washed their hands off the affair by saying that it is none of their concernThey will just take their money It seems that they are running their business like a Mafia DonAs long as they get their cut, it does not matter what the gangsters are doingIf at all anyone complains to them, they will just pass [redacted] buckThis seems like the best example to the pathetic and flimsy response FB has provided after so long My question to Revdex.com would be " What recourse do I Have as a consumer for the cheating and fraud done by these companies in collusion?"

Initial Business Response / [redacted] (1000, 5, 2015/04/14) */ Hi ***, Thank you for reaching out to FacebookIt looks like you signed up for login approvals, one of our osecurity featuresWith login approvals, we send you a security code each time you log in from an unrecognized deviceThis means that only someone with access to your mobile phone or one of your recognized devices (the computers or mobile phones that you've named and saved to your Facebook account) can log in to your account If you're having trouble getting into your account: - Make sure you don't have "private browsing" turned on for your internet browser (ex: Internet Explorer) - Try logging into your account from one of your recognized devices - Try requesting a new code For more information about login approvals and troubleshooting tips visit: https://www.facebook.com/help/?page= Additionally, we can accept any of the following IDs: - A government-issued ID that shows your name and date of birth - different forms of ID that both show the same nameAdditionally, one of the IDs must include a photo or date of birth that matches the information on your profile - If you don't have an ID that shows your name as well as your photo or date of birth, you can provide forms of ID that show the same name, and a government-issued ID that includes a date of birth or photo that matches the information on your profile See the different kinds of IDs we accept in our Help Center: https://www.facebook.com/help/XXXXXXXXXXXXXXX Thanks for contacting Facebook, [redacted] The Facebook Team

Initial Business Response / [redacted] (1000, 5, 2016/01/08) */ Hi [redacted] , Thanks for reaching out to Facebook through the Revdex.com We've reviewed your report, and it looks like this is no longer an issueSorry for any inconvenience this caused Thanks for contacting Facebook, [redacted] The Facebook Team

Initial Business Response / [redacted] (1000, 5, 2014/09/03) */ Hi ***, We appreciate your patience I have gone ahead and looked into your requestFacebook does not install viruses on a person's account, nor do we charge people for removal of computer virusesIn the future, I recommend only contacting Facebook through our Help Center to ensure a secure networkYou can find our Help Center at the link below: https://www.facebook.com/help After looking to your request for a refund, it looks like a family member or someone you may know personally made these unauthorized chargesI suggest you contact any person who may have had access to your account and ask them if they've used it Because our Payment Terms don't allow for refunds in this case, I'm unable to issue you one You can learn more about refunds in our Payment Terms: https://www.facebook.com/payments_terms?ref=cr To make it easy to buy things on Facebook, we store your payment information for future purchasesIf you'd like to remove any credit cards or PayPal accounts listed on your account, visit the Help Center: https://www.facebook.com/help/XXXXXXXXXXXXXXX?ref=cr We appreciate your understanding Thanks, [redacted] Payment Operations Facebook

(The consumer indicated he/she DID NOT accept the response from the business.)The community standards are not definitive enough and do not account for statementsI've reported the profile as being fake several times and nothing has changedLegally I do not see how a person that was never a client of this business can leave a negative review without any ability from the business to remove itIf this cannot be removed I will be seeking a lawsuit for libel against this [redacted] or the owner of the profile along with Facebook for allowing a review to remain after they were made aware of the matterThis is the ONLY negative review I have on all social media platforms and 60% or more of my business comes from online reviewsEvery day this review remains there is potential for monetary damages due to lost income

Initial Business Response / [redacted] (1000, 5, 2015/04/03) */ Hi ***, Thank you for reaching out to FacebookWe detected that your Facebook account may be compromisedTo keep your information safe, we locked your account Before we can unlock your account, we need you to complete a quick safety checkUsing the computer you usually use to access Facebook, please enter your login information (email and password) on www.facebook.com and complete the steps provided If you have any questions or if you can't complete this process, please visit: https://www.facebook.com/help/XXXXXXXXXXXXXXX As for deleting your account, Facebook users have the option to either deactivate or delete their accountsThe difference between these two options is described on the following page in the Help Center: https://www.facebook.com/help/XXXXXXXXXXXXXXX/ Thanks for contacting Facebook, [redacted] The Facebook Team Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/04/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am not looking to verify or activate account on facebook "https://www.facebook.com/help/XXXXXXXXXXXXXXX" is not explaining how to delete account Final Business Response / [redacted] (4000, 9, 2015/04/09) */ Hi ***, As stated previously, Facebook users have the option to either deactivate or delete their accountsThe difference between these two options is described on the following page in the Help Center: https://www.facebook.com/help/XXXXXXXXXXXXXXX/ Additionally, as stated previously, we detected that your Facebook account may be compromisedTo keep your information safe, we locked your account Before we can unlock your account, we need you to complete a quick safety checkUsing the computer you usually use to access Facebook, please enter your login information (email and password) on www.facebook.com and complete the steps providedIf you have any questions or if you can't complete this process, please visit: https://www.facebook.com/help/XXXXXXXXXXXXXXX Thanks for contacting Facebook, [redacted] The Facebook Team Final Consumer Response / [redacted] (4200, 11, 2015/04/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) https://www.facebook.com/help/XXXXXXXXXXXXXXX doesn't explain how to delete account I am kindly asking you to delete account for meI don't want to loose any more time with "faceboo"Please do not make me waste my time ( [redacted] @gmail.com)

Initial Business Response / [redacted] (1000, 5, 2015/01/23) */ Hi *, We'd like to help, but need a little more information firstPlease provide your phone number that is receiving these texts so we can investigate further Additionally, you can respond to texts from companies with "STOP" and you will no longer receive texts from them Thanks, [redacted] The Facebook Team Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/02/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have sent STOP to this and it comes back as undeliverable since their is no phone number linked to itIt's pretty pathetic this company continues to harass people who do not use this service Final Business Response / [redacted] (4000, 9, 2015/02/11) */ Hi *, As stated previously, we'd like to help, but need a little more information first Please provide your phone number that is receiving these unwanted texts so we can investigate further Additionally, providing a screen shot of these texts may assist us in our investigation of this issue Thank you, [redacted] The Facebook Team

Initial Business Response / [redacted] (1000, 5, 2015/05/18) */ [redacted] , I am sorry that you are encountering this issue on Facebook Can you please provide the link to your profile on Facebook or the email tied to your Facebook account? I am unable to find any accounts under the email your provided Once you have provided this I will be able to investigate further Thank you, ***, Community Operations Facebook

Complaint: [redacted] I am rejecting this response because: My problem is not addressed by any of the help center links.I understand that my first warning was due to sending a blocked/reported link, but after the warning I ceased the offending behaviorWeeks later, I received a second warning and a hour block BUT the reason given by facebook was the same as the first warningSince I did not ever send the blocked link again, I feel that the second report was in errorSince I have already been penalized twice for one action, I am contacting you to ensure that I do not continue to get punished for something I did once then learned my lesson and did not do again Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2015/11/12) */ Hello! Sorry to hear about this issueWe have limits in place to prevent behavior that other people on Facebook may find disruptive or abusiveThese limits are usually triggered when someone is going too fast in some way, such as posting too frequently in groups Most blocks are temporary, but once you are allowed to use this feature again, you may need to slow down or stop this behavior so you don't get blocked againPlease let me know if you have any other questions or concerns! [redacted] , Community Operations Facebook

Initial Business Response / [redacted] (1000, 5, 2015/08/03) */ Hi [redacted] , Thank you for your reportWe will review the reported account and take the appropriate steps based on our policies described belowYou will not receive a confirmation email when we've taken action, but we do review all reports Children Under the Age of Children under the age of are not permitted to sign up for FacebookIf you are reporting a child's account registered under a date of birth, and the child's age is reasonably verifiable as under 13, we will promptly delete the accountYou will not receive confirmation of this action, but you should no longer be able to view this child's timeline on the site Children Age and Over If you are reporting an account registered for a child that is years of age or older, we will not be able to take any action on the accountDue to a number of privacy laws, we are generally forbidden against taking action on an account without authorization from the account holderPlease be aware that all users ages and older are considered authorized account holders and are included in the scope of this policy We encourage parents to exercise any discretion they can on their own computers and in overseeing their child's internet useIf you're a parent, we strongly urge you to review Facebook privacy settings and internet safety information in our help center If you have further questions, please visit any of the following pages: http://www.facebook.com/help/?page= [redacted] http://www.facebook.com/help/?safety Thanks, [redacted] Community Operations Facebook

Initial Business Response / [redacted] (1000, 5, 2015/06/17) */ Hi, Thank you for your inquiry through the Revdex.comTo address your inquiry in the most expedient manner, please visit the Payments Support Contact Form: https://www.facebook.com/ [redacted] (http://www.facebook.com/help/contact/XXXXXXXXXXXXXXX?__mref=message_bubble) A Facebook representative will then be able to fully investigate your accountThank you for contacting Facebook Thanks, [redacted] Payment Support Specialist Facebook