Facebook

Initial Business Response / [redacted] (1000, 5, 2015/08/27) */ Hi [redacted] , Thanks for contacting the BBB. To allow me to assist you further and verify information, please provide a screenshot of your credit card statement that shows that you own the card that you previously added to your account as... well as the first 6 and last 4 digits of that card number. Please black out any other sensitive information. Once I receive this information I'll be able to look into these charges. Thanks, [redacted] Risk Management Facebook Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/31) */ (The consumer indicated he/she DID NOT accept the response from the business.) hello [redacted] from Risk Management of Facebook ask me to send the screen shot of my credit card statement. what e mail adress I can send this screen shoot? what I used was a debit card not credit card please note I am now in UAE but This American debit card has Turkey billing adress. when I wanted to purchase first time I was in [redacted] first 6 number of he card XXXXXX last X XXXX I will keep the issue open until my issue solved. I am sending the screen shot of my debit card statement from facebook disabled account help. before I send my passport [redacted] I can pay with other credit card instead of the debit card. Final Business Response / [redacted] (4000, 9, 2015/09/04) */ Hi [redacted] , Thank you for your patience. Based on the information you provided, we have concluded the review of your account. You can now access your account normally. We apologize for any inconvenience this may have caused. Please note that your ad campaign is currently paused. You can resume your ads from the Ads Manager page by clicking the link below: http://www.facebook.com/ads/manage Just click the "edit" link next to the campaign status and make sure that it is active. You should then be able to resume the individual ads within that campaign. Let me know if you have any further questions. Thanks, [redacted] Risk Management Facebook

Initial Business Response / [redacted] (1000, 5, 2015/07/02) */ Hi [redacted] , Thanks for writing inWe'd like to investigate your complaint further, but based on the information provided, we're unable to locate a Facebook profile that matches your descriptionCould you provide a link to the specific content that you encountered on the site? Once we have this information, we'll be able to look further into this issue Thanks, [redacted] Community Operations Facebook Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/07/03) */ (The consumer indicated he/she ACCEPTED the response from the business.) I will ask someone to help me find the link on my Facebook accountAfter this happened I closed my page downWill try to accomplish this by next week.thank you Final Consumer Response / [redacted] (3000, 12, 2015/07/08) */ ***Document Attached [redacted] Here are screenshots of the user that is posting vulgar messagesThey appeared on my facebook feed Final Business Response / [redacted] (4000, 14, 2015/07/20) */ Hi, Thanks again for your responseAs stated previously, we understand your report to solely concern the username rather than the timeline as a whole Based on the information you provided, we do not see how this use of the username you reported would be infringing your rightsAs a courtesy, we also reviewed this matter and determined that this use does not violate our Statement of Rights and Responsibilities If you continue to have concerns about this username, we recommend that you contact the user directly to address the issue Thanks for contacting Facebook, [redacted] Community Operations Facebook

Initial Business Response / [redacted] (1000, 5, 2014/08/19) */ Hi [redacted] , It looks like your timeline doesn't represent you as an individual personAs a result, we've determined that your timeline should be converted to a Facebook Page Don't worry, we'll help you convert your timeline into a Page the next time you log inDuring this process, your profile picture, friends and public photos will be moved to your new PageYour account will be converted into a business account so you can manage your Page and your ad campaigns For more information about this process, please visit: https://www.facebook.com/help/XXXXXXXXXXXXXXX Thanks, [redacted] The Facebook Team Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/08/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) EXPLAIN TO ME HOW MY TIMELINE IS REPRESENTING MY BUSINESS WHEN I ALREADY HAVE A PAGE FOR MY BUSINESS?? Under the ADA act I have a disability so PLEASE Clarify how you think my personal page is representing my businessIT IS NOT!! You have not contacted me before deciding to convert to a facebook pageThe stuff on my timeline IS NOT MY BUSINESSIt is just things I like and shareI already have a business pageI don't need two of themMy business page has pictures of my hair, nails my shows etcMy personal page has stuff I like to share and talk aboutI love animals, I love food, Health issuesThere are differences there if you take a lookI am not doing advertising of Doggies, food and heathThat is not my work You are very mistakenMy work is on my page, it is very clear on my page AGAIN I would like my personal page put backI don't want to convert my personal page into a business pageIT IS NOT A BUSINESS PAGEI need my personal page in order to get access to my business page Final Business Response / [redacted] (4000, 9, 2014/08/22) */ Hi again, Thanks for your responseAs previously mentioned, it looks like your Timeline doesn't represent you as an individual personAs a result, we've determined that your timeline should be converted to a Facebook Page Don't worry, we'll help you convert your timeline into a Page the next time you log inDuring this process, your profile picture, friends and public photos will be moved to your new PageYour account will be converted into a business account so you can manage your Page and your ad campaigns For more information about this process, please visit: https://www.facebook.com/help/XXXXXXXXXXXXXXX Have a great weekend, The Facebook Team

Initial Business Response / [redacted] (1000, 14, 2014/08/12) */ Hi ***, Thanks for your messageWe enforce the Statement of Rights and Responsibilities as we encounter violations on the site, or receive reports of violationsIf you've seen other accounts that violate the Facebook Terms, it is only because they have not yet been reviewed Additionally, if reported content doesn't violate our Statement of Rights and Responsibilities, we will not send a warning, delete the content, or disable the accountIf there is a violation, we take action on the content or account Unfortunately, we will not reactivate your account for any reason For more information about our policies, please read the Facebook Community Standards: https://www.facebook.com/communitystandards/ Thanks, [redacted] The Facebook Team Initial Consumer Rebuttal / [redacted] (3000, 16, 2014/08/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) FIRST OF ALL FACEBOOOKTHE ACCOUNT THAT I HAD SET UP WAS FOR ROLEPLAYING PURPOSES ONLYIN RECENT MONTHS, I HAVE BEEN A TARGET OF BULLYING WHICH FACEBOOK DOES NOT DO ANYTHING ABOUTMY ACCOUNTS HAVE BEEN REPORTED FOR NO REASON AND I HAVE YET TO FIND OUT WHO IS TARGETEING AND REPORTING MY ACCOUNTSFACEBOOK SHOULD LOOK INTO HELPING THE VICTIMS OF BULLY8NG Final Business Response / [redacted] (4000, 18, 2014/08/19) */ Hi ***, As previously mentioned, your account was disabled because it violated the Facebook the Statement of Rights and ResponsibilitiesUnfortunately, we will not reactivate your account for any reason For more information about our policies, please read the Facebook Community Standards: https://www.facebook.com/communitystandards/ Thanks, [redacted] The Facebook Team Final Consumer Response / [redacted] (4200, 20, 2014/08/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) I AM NOT HAPPY WITH FACEBOOKAND HAVE NEVER VIOLATED YOUR TERMSFACEBOOK YOU DO NOT KNOW THAT I HAVE BEEN BULLIED ON FACEBOOKPEOPLE THAT I KNOW HAVE BULLIED ME AND HAVE REPORTED MY ACCOUNTSYOU NEED TO CHANGE YOUR FACEBOOK POLICIES AND ALLOW ROLEPLAYERS TO RO9LEPLAY AND LEAVE US ALONE

Initial Business Response / [redacted] (1000, 5, 2015/04/02) */ Hi [redacted] , We recently suspended your account because a photo you posted didn't follow the Facebook TermsAfter reviewing your appeal, we've reactivated your account To keep your account in good standing, please make sure any photos you post follow the Facebook Community Standards: https://www.facebook.com/communitystandards/ Thanks, [redacted] Community Operations Facebook Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/04/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am not aware of any photos that violated the policyProvide proof and I'll accept your excuse Final Business Response / [redacted] (4000, 9, 2015/04/16) */ Hi, Your account has been disabled for not following the Facebook Community Standards, and we won't be able to reactivate itWe disable accounts that solicit others or feature content that is sexually suggestive/contains nudity We require everyone to follow the Community StandardsLearn more about the Community Standards: https://www.facebook.com/communitystandards/?ref=cr View updates from your support dashboard: https://fb.me/23sZSd6SLZaE2fQ Thanks, Flynn Community Operations Facebook Final Consumer Response / [redacted] (4200, 11, 2015/04/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am not aware of any photos that violated the policyProvide proof and I'll accept your excuse

Initial Business Response / [redacted] (1000, 10, 2015/05/08) */ Hi [redacted] , Thank you for reaching out to Facebook through the Revdex.comWe've reviewed your report, and it looks like this is no longer an issue The account was temporarily locked by our systems after we detected suspicious login activity Before we could unlock your account, we needed to verify your identity Additionally, due to the large volume of incoming inquiries, we handle all of our correspondence through emailWe apologize for any inconvenience this may have caused If this happens again, please reply to this email with details, and we'll do our best to help We also recommend checking out the Help Center for more information and answers to common questions: https://www.facebook.com/help/ Thanks for contacting Facebook, [redacted] The Facebook Team

Initial Business Response / [redacted] (1000, 5, 2015/06/04) */ Hi ***, Thank you for reaching out to Facebook through the BBB. We've locked your account because it looks like it might have been hacked. Before we can unlock your account, we need to verify your identity. The fastest way to do this... is by completing the account recovery process. To do this, try logging into your account from a computer or mobile phone that you've used to log into Facebook in the past. Start with the computer or phone you normally use to access Facebook, and then try any other devices you've used. You'll find more info about how to verify your identity in the Help Center: https://www.facebook. [redacted] Thanks for contacting Facebook, [redacted] The Facebook Team Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) Thank you for trying to help resolve this issue. Their answer is absolutely unacceptable, because it's not an answer, but a cynical and rude runaround, exactly what I got when tried to unlock my account. As I mentioned in my initial complaint, their verification protocol does NOT work. Their protocol offers three options: verify DOB, but I never gave my DOB, identify friends, but the faces they show are NOT my friends, or send them my government-issued ID which I REFUSE to do. They must find an alternative like ANY OTHER DECENT BUSINESS. Facebook is the only business that refuses to resolved people's concerns or complaints showing a total disrespect, lack of competence and bad attitude. I prefer that they call me on my phone or email me or send me a verification code like ANY OTHER BUSINESS WOULD DO, or CLOSE MY ACCOUNT! I repeat: their verifications methods as they are now DO NOT WORK. I will tell everybody I know how they abuse people's accounts and I am really hoping sooner or later they will go out of business. Final Business Response / [redacted] (4000, 9, 2015/06/11) */ Hi ***, Thank your for your response to Facebook through the BBB. We understand your caution, but in order to protect the information on this account, we need you to verify that you own it by providing ID before we can assist with your request. We can accept any of the following IDs: - A government-issued ID that shows your name and date of birth. - 2 different forms of ID that both show the same name. Additionally, one of the IDs must include a photo or date of birth that matches the information on your profile. - If you don't have an ID that shows your name as well as your photo or date of birth, you can provide 2 forms of ID that show the same name, and a government-issued ID that includes a date of birth or photo that matches the information on your profile. Before you scan or take a photo of your ID, be sure to cover up any personal information that we don't need (ex: your address, license number, etc). To learn more about this process and what types of IDs we accept, please visit the Help Center: https://www.facebook.com/help/XXXXXXXXXXXXXXX?ref=cr If you don't want to reopen this account, there's no need to respond to this email. This account will remain locked as a security precaution. Let us know if you have any further questions. Thanks, [redacted] The Facebook Team Final Consumer Response / [redacted] (4200, 11, 2015/06/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) I will NOT share my government issued ID with Facebook! Nor my birthdate on my Facebook page matches my ID anyway. I am not even sure if I posted my bio data on my Facebook page. Probably not. I do NOT trust social networks. I need to know WHY they believe they can BLOCK people's account at any time for NO reason! Any other business would only call me on the phone or email to confirm. They HAVE my phone / email on Facebook. Why do they believe they can invade people's privacy on a social network??? I do NOT accept their response. I still find them extremely abusive and disrespectful. I wish we - too many of us who are their VICTIMS - start a class action against Facebook. Thank you for your assistance. I do appreciate it. [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2015/06/18) */ Hi ***, Here is a link to our Help Center FAQ discussing photo tagging, https://www.facebook.com/help/XXXXXXXXXXXXXXXIf you have additional functionality questions about photo tagging, please check out the Help CenterAdditionally, you can edit your privacy settings here, https://www.facebook.com/help/XXXXXXXXXXXXXXX Thank you, [redacted] Community Operations Facebook

Initial Business Response / [redacted] (1000, 5, 2015/04/15) */ Hi [redacted] , Thanks for your replyThe only way we can reactivate your account your name is if you reply to our last correspondence and attach a real photo ID that verifies the name you're requesting and your date of birth The fastest way to confirm your name is to send us a government-issued IDIf you don't have a government-issued photo ID, we also accept any of the following: - different forms of ID that both show the same nameAdditionally, one of the IDs must include a photo or date of birth that matches the information on your profile - If you don't have an ID that shows your name as well as your photo or date of birth, you can provide forms of ID that show the same name, and a government-issued ID that includes a date of birth or photo that matches the information on your profile See the different kinds of IDs we accept in the Help Center: https://www.facebook.com/help/XXXXXXXXXXXXXXX?ref=cr Once you send us the necessary IDs, we'll be happy to change your name Thanks, [redacted] The Facebook Team Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/04/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have done that three times by now but you don't think my I D is real But I had went to great lengths to scan my ID, as I don't have a scanner, and you don't think its realI sent in two photo ID, one had a birthdate and a piece of mailYou say you want people to use the name the use I thier everyday life, I'm using the name I use, they even call me that at work! so if my name is changed, people won't be able to find me But you haven't answered my question about why I need to do this as its not in the terms of service that I need to show ID to get into my account and you now have the IP Liscence for my photos forever Furthermore, I have immediate family in law enforcement and I have been told not to put my last name up as people can then attack stalk Me to retaliate against them, if I am forced to put my last name up so I can edit your ip liscene to my photos you will be held responsible for anything that happens to me as I don't want you having control/liscene over my photos without my able to edit your liscene Final Business Response / [redacted] (4000, 10, 2015/05/05) */ Hi [redacted] , Thanks for your replyYour account has been reactivated The only way we can change your name is if you reply to our last correspondence and attach a photo ID that verifies the name you're requesting and your date of birth The fastest way to confirm your name is to send us a government-issued IDIf you don't have a government-issued photo ID, we also accept any of the following: - different forms of ID that both show the same nameAdditionally, one of the IDs must include a photo or date of birth that matches the information on your profile - If you don't have an ID that shows your name as well as your photo or date of birth, you can provide forms of ID that show the same name, and a government-issued ID that includes a date of birth or photo that matches the information on your profile See the different kinds of IDs we accept in the Help Center: https://www.facebook.com/help/XXXXXXXXXXXXXXX?ref=cr Once you send us the necessary IDs, we'll be happy to change your name Thanks, [redacted] The Facebook Team

Initial Business Response / [redacted] (1000, 5, 2015/11/22) */ Hi, We want to help, but we need more information from you firstPlease provide either the URL or the email address associated with the Facebook account that you need assistance with The more detailed you are, the easier it'll be for us to help you with the issue We apologize for any inconvenience and hope you can help us resolve the issue Thanks, [redacted] Community Operations Facebook

Hi,Thanks for contacting usWe reactivated your account, and you should now be able to log inIf you requested a new name for your account, it has been updatedThanks,***Facebook

Initial Business Response / [redacted] (1000, 5, 2015/09/18) */ Hi ***, It looks like your account was caught up a few weeks ago in a spam attackIt's possible that our automated systems caught it and cleaned it off your account before you saw thisHowever, what that can sometimes mean is that we need to make extra certain that it's really you posting, which is why you were seeing the security questionsIf you're still seeing this, let me know, otherwise you should be able to post without any problems from now on Thanks! [redacted] Community Operations Facebook

Initial Business Response / [redacted] (1000, 5, 2016/01/22) */ Hi [redacted] , Thanks for reaching out to Facebook through the Revdex.com Unfortunately our records don't show an ID submission on your partWe've reached out to you via the email address provided in order to verify your identityOnce we receive your response, we'll see what we can do to help Thanks for contacting Facebook, [redacted] The Facebook Team

Initial Business Response / [redacted] (1000, 5, 2015/12/16) */ Hi ***, Thank you for your reportIn order to investigate this potential abuse further, we need your help locating the contentPlease provide the following information: - Web address (URL) to the page on Facebook containing the content you want to report - Brief description of its context and nature - Exact quote of the text including time and date posted (if applicable) - Exact name of the person responsible - Web address (URL) to this person's Facebook Timeline Once we receive this information and can locate the reported material, we will review it and take appropriate action according to the Facebook Statement of Rights and Responsibilities Thanks, [redacted] Community Operations Facebook Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is the business page [redacted] and the following reviews are false! A refund was given to this bride once we had the opportunity to talk to herSomeone called one hour after the groom died demanding a refund and we clearly said that we could only speak to the bride and would settle everything with herThese people went on a Facebook Linchmob and started writing reviews without even knowing the full story or at least our side of the story! Please delete the following reviews! [redacted] reviewed [redacted] Studio Hi ***, Unfortunately, we cannot delete these posts because none of them violate, as they are speaking of the business itself Regards, [redacted] The Facebook Team Final Consumer Response / [redacted] (4200, 11, 2015/12/31) */ (The consumer indicated he/she DID NOT accept the response from the business.) NO!! they are stating something that is against our business!! I'm so disgusted that Facebook would allow information that affects a businessI'm disgusted and outraged!! The money was returned to this client!!! PLEASE DELETE THEM!!! I have spent to much money advertising with Facebook and I'm appalled that you would treat a business this wayAnyone can go on those reviews and falsify information and destroy a business

Initial Business Response / [redacted] (1000, 5, 2014/12/11) */ Hi ***, Thank you for your emailI'd be happy to assist you Unfortunately, I am unable to refund the charge(s) because this is an issue with the developer and not FacebookOnly the developer can take action in this situation I apologize for any confusion you experienced when making your purchaseFacebook only issues refunds for fraudulent charges so I will be unable to refund you in this particular case Thank you for contacting Facebook, [redacted] Payment Operations Facebook Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/12/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have contacted the developer and each time,I get a generated response,ticket open, please submit info that they request, and each time I do, the reply is the same, case closed,re-submit ticket,which I have done 5+ times same as with facebookIt is a app on facebook, so if they allow this developer to be on there,then they share the responsibility or at least part of itI know for a fact that they have received numerous complaints about this app/game, but never address the issueI have escalated the claim with paypal as wellIf facebook doesn't feel obligated,then why won't they help me,with the case being forwarded on to [redacted] studios, again playing the blame game,neither facebook or [redacted] studios respond properly to my questions and I will not let this go Final Business Response / [redacted] (4000, 9, 2014/12/30) */ Hi ***, Thank you for your email Your inquiry relates to an application that was not built by FacebookUnfortunately, Facebook cannot provide service for applications built by third partiesFacebook is not responsible for the support provided by this developerIf you continue to have problems, please note that you can remove and/or restrict applications from the "Applications" section of the Privacy page Thanks for contacting Facebook, [redacted] Payment Operations Facebook Final Consumer Response / [redacted] (4200, 11, 2015/01/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am tired of them,facebook, the developer of the app in question, [redacted] StudiosEvery response from either of them is always the same, it's not our fault,it's the others person/businesses faultIf you want to close this case,by all means due soI see that just one individual can not complain against a large company and receive any resolve or compensationThis is wrong!I have saved all my emails/responses from both parties and if necessary , I will begin sharing them with other individuals whom use the apps, and or social media,so show how unfair,untrustworthy, and unethical they truly are

Initial Business Response / [redacted] (1000, 5, 2015/03/04) */ Hi ***, Your account will be deleted according to our terms and applicable law For more information about our Data Policy, visit: https://www.facebook.com/about/privacy Thanks, [redacted] Community Operations Facebook

Hi [redacted] Thanks for writing inWe'd like to help you resolve this issue, but we need more information before we can do soCould you provide a direct link (URL) to your account?Thanks, ***The Facebook Team

Hi [redacted] ,We detected suspicious patterns in the way your account was being used. These patterns suggest that you computer might be infected with malware.However, if this was incorrect, I've lifted this block for you. You should be able to access your account with no issue.Thanks! [redacted] ,Community... OperationsFacebook

Initial Business Response / [redacted] (1000, 5, 2015/06/24) */ Hi ***, Thanks for contacting the Revdex.com In order to remove your payment information, you'll need to close your ad accountPlease note that your ad charges accrued from your ad below: https://www.facebook.com/ads/manage/home/?account_id=XXXXXXXXX Go to your ads manager and click Settings in the left column Scroll down to the bottom of the page Click Deactive Ad Account on the bottom right Closing your account will stop all of your campaigns currently runningThe payment methods on your account will be removed automatically after your outstanding balance has been paidIt may take up to business days for your account balance to be settled After disabling your ads account, you can also remove your credit card from your Facebook account: https://www.facebook.com/help/removepayment?ref=cr Thanks, [redacted] Ads Payments Facebook

Hi ***,Thanks for reaching out to Facebook through the Revdex.comWe've reviewed your report, and it looks like this is no longer an issueSorry for any inconvenience this causedBest,***The Facebook Team