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Facebook Reviews (1887)

Hi [redacted] ,Thanks for reaching out to Facebook through the Revdex.comWe've reviewed your complaint and have determined that the content you referred to was correctly removed since it violated our Statement of Rights and Responsibilities.To learn more about this, we recommend reviewing our Community Standards: [redacted] Thanks,The Facebook Team

Initial Business Response / [redacted] (1000, 5, 2015/11/30) */ Hi ***, Thank you for sharing your issueHere is a Help Center article that will help you control the audience for your posts: https://www.facebook.com/help/XXXXXXXXXXXXXXX/ Thanks! ***, Facebook Initial Consumer Rebuttal (The consumer indicated he/she DID NOT accept the response from the business.) They explain how to change the audience on your wall posts but nothing on how to stop broadcasting usage data to people who have no business knowing your activityIt's highly intrusive and exposes my actions to people who don't need to know what I do onlineI am NOT satisfied with their reply Final Business Response / [redacted] (4000, 9, 2015/12/07) */ Hi ***, I am sorry to hear that you are unhappy with this feature, however there is nothing I can do to change it for you at this time Regards, [redacted] Facebook Final Consumer Response / [redacted] (4200, 11, 2015/12/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) Until they stop advertising my comments/likes, I am not satisfiedIt's absolutely ridiculous that my friends and family have to be told what I am doing on FacebookIt's like alerting everyone in my contact list when I make a call, when and what that call is aboutI will stop using Facebook and will alert family, friends and businesses about ***s responseThere has to be a better way for Facebook to generate moneyExploiting these advertising prospects like this is rubbish! I feel exploited***, your response is rejected

Initial Business Response / [redacted] (1000, 5, 2015/08/07) */ Hi ***, Thanks for writing inWe tried to investigate your complaint, but we weren't able to find a Facebook account associated with the email you provided, [redacted] @gmail.comPlease send us the email that is associated with your Facebook accountOnce we have this, we'll be happy to look into this further Thanks, [redacted] Community Operations Facebook Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) The email associated with my account is [redacted] @yahoo.com I've submitted all requested documents and still do not have access Final Business Response / [redacted] (4000, 9, 2015/08/24) */ Hi ***, We've reviewed your report, and it looks like this is no longer an issueIf this happens again, please contact us from the email address listed on your account with details, and we'll do our best to helpSorry for any inconvenience this caused We also recommend checking out the Help Center for more information and answers to common questions: https://www.facebook.com/help/?ref=cr Thanks, [redacted] Community Operations Facebook

Initial Business Response / [redacted] (1000, 5, 2014/11/03) */ Hi ***, Your account has been temporarily suspended because it looks like it doesn't list your authentic nameFacebook requires everyone to use their authentic name so you always know who you're connecting with To get back into your account, log into Facebook and follow the on-screen instructionsYou'll need to update your account with your authentic nameIf you're having trouble completing the steps, please reply to this email and explain your issue If you are already using your authentic name on your account, please let us know by completing the following form and attaching documentation: https://www.facebook.com/help/contact/XXXXXXXXXXXXXXX Learn more about our name policies in the Help Center: https://www.facebook.com/help/XXXXXXXXXXXXXXX/?ref=cr Thanks, [redacted] The Facebook Team Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/11/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) I explained quite clearly in my complaint that there is no way someone could come to the conclusion that I am not using my real name other than if facebook had received a fraudulent complaint about meYour form letter response is simply not trueIt does NOT in any way shape or form appear that my facebook name is not my real name, because it is and I am the only one on the internet who uses that nameYour response to me accusing me of lying is almost as bad as suspending my account for using MY REAL NAME and then saying I am not me I already told you that I am me and that no rational reason would have caused facebook to think I was not meThere is no other [redacted] out there who could have mistakenly reported me, there is no other [redacted] on the internet Please provide the real reason my account was suspended, a simple apology, and reactivate my account Final Business Response / [redacted] (4000, 9, 2014/11/10) */ Hi ***, Unfortunately, we won't be able to provide you access to your account until we can verify that your using your authentic identityIf you are already using your authentic name on your account, please let us know by completing the following form and attaching documentation: https://www.facebook.com/help/contact/XXXXXXXXXXXXXXX Learn more about our name policies in the Help Center: https://www.facebook.com/help/XXXXXXXXXXXXXXX/?ref=cr Thanks, [redacted] The Facebook Team

Initial Business Response / [redacted] (1000, 5, 2015/03/11) */ Hi [redacted] , Thanks for submitting this reportWe're investigating the issue and hope to resolve it quickly To receive updates when we fix reported problems and more information about on-going issues, check out our Known Issueshttps://www.facebook.com/KnownIssues Thanks, [redacted] Community Operations Facebook Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/03/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) Still seeing blocked pages, blocked friends I may know, blocked nearby places and blocked newsI am awaiting the response of there investigation

Hi, We appreciate you taking the time to contact us, but unfortunately we can't support this type of request through the Revdex.com For further assistance please visit the Help Center to find the best way to report this kind of issue* [redacted] Thanks, The Facebook Team

Initial Business Response / [redacted] (1000, 5, 2014/12/17) */ Hi [redacted] , Thank you for reaching out to FacebookIf you are still having technical issues with the texted login approvals code not working, then please visit this page in our Help Center to troubleshoot and/or submit a report directly to our customer support teams: https://www.facebook.com/help/XXXXXXXXXXXXXXX Additionally, we understand your caution, but in order to protect the information on the account, we require you to verify your identity by providing a copy of your government-issued photo ID If you'd feel more comfortable uploading your ID through the Help Center, please fill out this form: https://www.facebook.com/help/contact/submit_id Before you scan or take a picture of your ID, be sure to cover up any personal information that we don't need (ex: your address, license number, etc) Note: we will permanently delete the document you send after we resolve your issue After you submit your ID, please respond directly to this email so we can review your documents and assist you furtherTo learn more about this process, and what types of IDs we accept, please visit the Help Center: https://www.facebook.com/help/XXXXXXXXXXXXXXX/?ref=cr If you don't want to reopen this account, there's no need to respond to this emailThis account will remain locked as a security precautionLet us know if you have any further questions Thanks, Neal The Facebook Team Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/12/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) No government ID or any kind of ID was required to set up this face book page in the first place, therefore I WILL NOT provide one to face book nowI have set up my page under my "nickname" to protect my identity and my addressI do not want my full name and address to be made public (which it will be once it is given to face book) and I believe this is an invasion of privacyI also believe that the general public needs to be aware of these types of information being gathered by face bookI have read the types of ID requested, color driver's license, birth certificate, gov't ID etcThis is NOT acceptable since it was not required to set up the page to begin withMy bank doesn't even request such ID's (Plural) to access my accountsI will just let the face book page sit there with no activity, because there isn't anything personal on it!!!! Or face book can deactivate the page and this matter will be resolvedUntil that is done this complaint shall remain OPEN!! Final Business Response / [redacted] (4000, 31, 2015/03/19) */ Hi [redacted] , Thank you for your replyWe're sorry to hear about any frustration or confusion you've experienced with Facebook At this time, we're unable to verify who owns this accountPlease note that we won't be able to process your deletion request unless you send the appropriate identificationYou'll find specific examples of the types of ID we can accept in the Help Center: https://www.facebook.com/help/XXXXXXXXXXXXXXX/ Thanks for contacting Facebook, [redacted] The Facebook Team Final Consumer Response / [redacted] (4200, 33, 2015/03/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) Face book requested me upload a color copy of my driver's license, copy of my birth certificate and government issued ID to verify who I was just to CLOSE my face book pageI believe this request is EXCESSIVE, especially since all I wanted to do was close my face book pageI offered to send a notorized affidavit which contained my name, birthday and hometown (which is all that is on my face book page) faxed to the Revdex.com in CA which would then send to Face book to verify who I wasThis offer was rejected by Face Book and kept requesting on almost a daily basis via my e-mail account that I UPLOAD these sensitive documents for the world to seeI believe this was a security risk to me and also costly as I do not own a device in order to copy and upload these documentsMy face book page can just sit there with no activity from me as that is easier on me than to comply with face book request for these documentsThe latest addition to this Revdex.com complaint was for Face Book to STOP sending me e-mails that kept requesting me UPLOAD these IDsThe latest response from Face Book above is the same one that I have received too many times to count and says no more than what I have just outlined hereI offered a method to verify who I was, Face Book rejected that offer so my Face Book page can just sit there with no activity from meI do not wish to have any more contact with Face Book and they ARE NOT getting my personal sensitive IDs uploadedThat decision is finalI wish I had NEVER opened a Face Book page to begin with, it has been nothing but troubleThere should be a simple way for someone to just DELETE their page without putting themselves at a security risk!!!!!!!

Initial Business Response / [redacted] (1000, 5, 2015/12/04) */ Hi [redacted] , We've determined that you are ineligible to use FacebookThis decision is final and irreversibleTo learn more about Facebook's policies, please review the Facebook Statement of Rights and Responsibilities: https://www.facebook.com/legal/terms Unfortunately, for safety and security reasons, we cannot provide additional information as to why your account was disabledWe appreciate your understanding, as this decision is final Thanks, [redacted] Facebook Team Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) Unresolved matter without a valid reason or retribution for lost connections

Initial Business Response / [redacted] (1000, 5, 2015/08/11) */ Hi [redacted] , I'd be happy to assist you today Unfortunately, we are not able to refund these chargesOur records show that you previously disputed charges and as a courtesy we issued a one-time refund along with providing you information on keeping your account secure and how to avoid unauthorized purchasesWhen you received the refund, it was stated that we would be unable to issue a refund again for purchases made under the same conditionsWe apologize for any inconvenience this may cause When you make a purchase, you agree to our Terms and Conditions by clicking the 'Buy' buttonOur Payment Terms are always available for review at: http://www.facebook.com/payments_terms/ To avoid future accidental or unauthorized charges, you may consider removing your payment method from this accountTo edit or remove payment methods, follow these instructions: 1) Go to "Account Settings" in the "Account" drop-down menu on the top right of your home page 2) Click "Payments" 3) Next to "Payment Methods", click "Manage" You will then be able to edit or remove payment methods from your account [redacted] Payment Support Specialist Facebook Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) The issue before was because I left my Facebook open and my year old son decided to start clicking on thingsThat was accidentalThis issue was caused by my year old babysitter who stoled my debit card and made these purchasesSo I can't see how it is the same thingI didn't give her permission Final Business Response / [redacted] (4000, 9, 2015/08/26) */ Hi [redacted] , It looks like a family member or someone you may know personally made these unauthorized chargesBecause our Payment Terms don't allow for refunds in this case, I'm unable to issue you one You can learn more about refunds in our Payment Terms: https://www.facebook.com/payments_terms?ref=cr To make it easy to make payments on Facebook, we store your payment information for future purchasesIf you'd like to remove any credit cards or PayPal accounts listed on your account, visit the Help Center: https://www.facebook.com/help/XXXXXXXXXXXXXXX?ref=cr Thanks, [redacted] Payment Support Specialist Facebook Final Consumer Response / [redacted] (4200, 11, 2015/08/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) So under your payment terms it says this "If you are under the age of eighteen (18), you may use Facebook Payments only with the involvement of your parent or guardianMake sure you review these Terms with your parent or guardian so that you both understand all of your rights and responsibilities." The girl was and made these purchases without my permissionNo where in your terms does it say anything about not being able to get a refundI didn't make these purchases and I want a refund

Initial Business Response / [redacted] (1000, 5, 2015/05/11) */ Hello, We've determined that you are ineligible to use FacebookAs stated previously, we cannot provide additional information as to why your account was disabledPlease understand this decision is final To learn more about Facebook's policies, please review the Facebook Statement of Rights and Responsibilities: https://www.facebook.com/legal/terms Thanks, The Facebook Team

Complaint: [redacted] I am rejecting this response because: Nothing has changed This case has been open for over month and I see no results I do not understand what the business means by content removed "What content" is my question? I made an attempt to login to my account and it still says "account disabled." How hard of a job is it for Facebook to delete my account? I would delete it myself if I can access my account For the 1000th time, I am asking you to delete my account; or enable my account so I can personally delete it My next course of action is maybe taking Facebook to court to sue for discrimination, etc Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2014/10/01) */ Hi [redacted] , We enforce the Statement of Rights and Responsibilities as we encounter violations on the site, or receive reports of violationsIf you've seen other accounts that violate the Facebook Terms, it is only because they have not yet been reviewed Additionally, if reported content doesn't violate our Statement of Rights and Responsibilities, we will not send a warning, delete the content, or disable the accountIf there is a violation, we take action on the content or account Unfortunately, we will not reactivate your account for any reason For more information about our policies, please read the Facebook Community Standards: https://www.facebook.com/communitystandards/ Thanks, [redacted] The Facebook Team Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/10/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have read all the information on the Facebook community standards, and I would like to know what standard I am being charged with as violating? [redacted] Final Business Response / [redacted] (4000, 9, 2014/10/14) */ Hi [redacted] , As previously mentioned, we enforce the Statement of Rights and Responsibilities as we encounter violations on the site, or receive reports of violations Unfortunately, we will not reactivate your account for any reasonAdditionally, we are unable to provide you with any more information about why the account was disabled due to privacy concernsI sincerely apologize for any inconvenience this may cause you Thanks, [redacted] The Facebook Team

Initial Business Response / [redacted] (1000, 10, 2015/01/22) */ Hi ***, Unfortunately Facebook is unable to issue a refund of charges to you because it has been more than days since you completed the stated transaction(s) Thanks, [redacted] Payment Operations Facebook Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/01/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) It should not matter the length of timeMy complaint against Facebook was ignored and I never got the money back that was charged to meI live on a small income from disability Final Business Response / [redacted] (4000, 14, 2015/01/29) */ Hi ***, Unfortunately, I will not be able to refund you in this situationOur systems and policies prohibit refunding any transactions older than daysI apologize for any inconvenience this may have caused youIn the future, I recommend contacting us as soon as you see an issue with a payment Thank you for understanding [redacted] Payment Operations Facebook

Initial Business Response / [redacted] (1000, 5, 2015/08/31) */ Hi ***, Thanks for reaching outWe'd like to investigate your complaint, but we're unable to do so without more information about the Pages you've mentionedCould you please provide the name of the Pages as well as links to them where possible? Thanks, [redacted] Community Operations Facebook Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) The way that Facebook handles this situation, without warning, greatly affects everyoneBy the page abruptly not being available customers/ potential customers lose the convenience of communicating with businesses especially if they are not aware of the like page The name of the pages is the same- Reklez Pearland and the links are as follows: This is the Like Page- https://www.facebook.com/pages/ [redacted] /XXXXXXXXXXXXXXX?sk=timeline This is what used to be our Friend page- https://www.facebook.com/pages/ [redacted] /XXXXXXXXXXXXXXXX?fref=ts Thank you for your attention to this matter Final Business Response / [redacted] (4000, 9, 2015/09/16) */ Thanks for contacting usWe're currently unable to confirm your nameThis might be because your name doesn't follow our name standardsPlease visit the Help Center to learn what names are allowed on Facebook: https://www.facebook.com/help/XXXXXXXXXXXXXXX/?ref=cr If this is the name you're known by in everyday life, please help us confirm it by replying and attaching identification that confirms your name The fastest way to confirm your name is to send us a government-issued ID If you don't have a government-issued photo ID, you can submit forms of ID that show the same nameAlso, one of the IDs must include a photo or date of birth that matches the information on your profile If you don't have an ID that shows your name as well as your photo or date of birth, you can provide forms of ID that show the same name, and one ID that includes a photo or date of birth that matches the information on your profile Please save the file(s) as a JPEG and cover up any personal information that we don't need to confirm your identity (ex: address, driver's license number) Learn more about the types of ID we accept in the Help Center: https://www.facebook.com/help/XXXXXXXXXXXXXXX/?ref=cr We hope you can help us confirm your identity so we can resolve this issue Thanks, [redacted] Community Operations Facebook

Initial Business Response / [redacted] (1000, 5, 2015/06/08) */ [redacted] , Thank you for your report through the Revdex.comWe have reviewed the content and do not find it to be violating our policiesI apologize for any frustration this causes Please let me know if you have any questions or need anything further in this situation [redacted] Community Operations Facebook Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/06/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am not accepting this response, due to its slanderous content, (attached) if the content is not removed I will proceed legally Final Business Response / [redacted] (4000, 10, 2015/06/22) */ Hi [redacted] , Unfortunately, this content does not violate our Community StandardsIf you believe this is infringing on your legal rights, please complete the following form so our Intellectual Property team can investigate: https://www.facebook.com/help/contact/XXXXXXXXXXXXXXX Thanks, [redacted] Community Operations Facebook Final Consumer Response / [redacted] (4200, 12, 2015/06/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) I dont not accept the response because I have filed serveral complaintsall have been deniedthat was the first course I took before going to the Revdex.comNext step will be legal action against FB

Initial Business Response / [redacted] (1000, 5, 2016/02/25) */ Hi [redacted] , Thanks for writing inI'm sorry to hear about the experience you've had, and I definitely want to help fix it Can you send me any extra details about what the program that you're being asked to download is called and what the program is supposed to do? If you can provide screenshots, that's idealI want to make sure that you're not actually encountering malware created by another partyIf this sounds like a possibility, we do have a Help Center article with some suggestions for making sure your computer is secure: https://www.facebook.com/help/XXXXXXXXXXXXXXX/?ref=u2u Thanks, [redacted] Facebook Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/02/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) I would have no problem doing this to continue to try to resolve the matter but I have no way to send the screen shots to them nor a way to contact themThus how can I accept their way to try to resolve this at this time? So if the Revdex.com or Facebook wishes to provide me with the proper information to send in said screen shots to the proper people I would more than happily continue on with the process of resolution by providing the information requested so as to resolve the matter Final Business Response / [redacted] (4000, 9, 2016/03/09) */ Hi [redacted] , Thanks for reaching out to Facebook through the Revdex.com It looks like malicious software was downloaded to your computerWe've temporarily locked your account so we can help you remove itWhen you log into Facebook, you'll be asked to download anti-virus software and scan your computerAfter the scan, you'll be able to access your account If you have questions about this process or need help, you can review our Help Center resources: http://www.facebook.com/help.php?page= To learn more about malware, visit: https://www.facebook.com/help/malware Thanks for contacting Facebook, [redacted] The Facebook Team Final Consumer Response / [redacted] (4200, 11, 2016/03/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) I run n anti Malware programThis is the complaint to begin with*WHY [redacted] do I need to download their anti-malware software to my computer to access my account? This is the basis for the initial complaint to start with and the reason for this entire processI do not accept having to run their software that I do not know nor trust when I run anti-malware software I know and trust to start withI run Malwarebytes as I have for yearsThis is a known and trusted programThus I do not see the need to run the software Facebook requiresFacebook has breached personal security in the past and has gotten in trouble for itWhy would I trust their software or a software they are partnered with, especially when I have to download it or be directed to to a site from their site to download it? I have had issues with my bank account with their messenger for phone when I have made purchases with it on my phoneTheir messenger for phone requires me to allow access to all my personal information and even my camera on my phone to use their phone messenger service, which is why I do not use itSo what is to stop them from similar tactics in a malware download to my computerI run a known and trusted anti-malware program on my computer and that should be more than good enoughI request them to release this hold on my account for my computer and allow me to access my account freely once more like I used to be able toThis is nonsense and I want this handled without the need to download their programs and software to access my account when I utilize program(s) and/or software that is similar and does the same job that is trust and known not only by me but many others and is also available to the masses as well

Initial Business Response / [redacted] (1000, 5, 2015/04/28) */ Hi ***, We've received your complaint from the Revdex.comThanks for surfacing this issue to us I have investigated the issue and it appears your Page is visible to the publicIf this is still an issue, please provide us with screenshots or give specific details as to when the Page is not visibleThis will help us investigate the issue further Thanks, [redacted] Community Operations Facebook

Initial Business Response / [redacted] (1000, 5, 2015/01/07) */ Hi ***, Thank you for reaching out to FacebookAfter reviewing your ad account, we've found that you're not following the Facebook Community Standards, specifically the following: Ads may not promote the sale or use of weapons, ammunition, or explosivesAds may not promote firearms, ammunition, paintball guns, bb guns, fireworks, explosives, pepper spray, knives, tasers, or weapons of any kind, including those used for self-defenseAds may not directly or indirectly link to landing pages where people can purchase any of these products We will not be able to reactivate your ad account for any reasonWe're sorry for any inconvenience this may cause For more information about our policies, please read the Facebook Community Standards: https://www.facebook.com/communitystandards/ Thanks for contacting Facebook, [redacted] The Facebook Team Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/01/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) Because they do not universally enforce the indirect linking to what they consider restricted itemsI had no links that were posted for any weaponsThey point to one site that had knives in a totally different area that I have no control overBut have no problems allowing Amazon adsEven though Amazon sells nearly every item on their restricted listThey also rejected other ads that went to a different sight that sold a single item which is not on their list of restricted items I did NOT advertise a banned itemI operated within their rulesI have no control over indirect linksIf they wish to push the indirect link rule, it MUST be enforced universally, not selectivly So NO! I do not accept the form letter response Final Business Response / [redacted] (4000, 9, 2015/01/15) */ Hi ***, As stated previously, after reviewing your ad account, we've found that you're not following the Facebook Community Standards We will not be able to reactivate your ad account for any reasonWe're sorry for any inconvenience this may cause For more information about our policies, please read the Facebook Community Standards: https://www.facebook.com/communitystandards/ Thanks for contacting Facebook, [redacted] The Facebook Team Final Consumer Response / [redacted] (4200, 11, 2015/01/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) Facebook has now unpublished my page claiming private sales of firearmsI do not sell firearmsAnd even if I was my page was age restricted to 18+ and had the facebook disclaimerThis seems to be in retribution for filing a complaint Again, I did NOT advertise weapons

Initial Business Response / [redacted] (1000, 5, 2015/04/02) */ Hi, Thanks for contacting Facebook If you received a warning for something you posted that was removed, please learn about our policies here: https://www.facebook.com/communitystandards/ For more information about warnings, visit the Facebook Help Center: https://www.facebook.com/help/?page= [redacted] Thanks! [redacted] Community Operations Facebook Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/04/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have material that Facebook sent to my feed., a picture of guys in prison raping another guy with him on a dog leashI also a I said have a photo I can attach of a group that shows some tasteful forms of the nude human bodyFacebook also manipulates my page by having me to do those word puzzles when they know I have signed into my account successfullyI have a new pc and my browser is up to dateMY ID for FB is [redacted] @aol.comI think you asked for password [redacted] if that is correct let me know, that request seems unusual Final Business Response / [redacted] (4000, 9, 2015/04/16) */ Hi, Thanks for bringing this to our attentionThe best way to let us know about abuse is to use the nearby "Report" link when you see the abuse on Facebook You can learn more about using report links by visiting the Help Center: https://www.facebook.com/help/XXXXXXXXXXXXXXX/?ref=cr Facebook also provides several tools for addressing abuse on the site, including: - Sending a message to the person who posted - Blocking the person from contacting you - Reporting the person if their behavior is abusive Learn more about these tools in the Help Center: https://www.facebook.com/help/tools/?ref=cr Thanks, [redacted] Community Operations Facebook

Initial Business Response / [redacted] (1000, 10, 2015/09/18) */ Hi ***, Thank you for taking the time to report thisUnfortunately from the information you have provided I am unable to identify the account you are trying to report For information on this type of scam, and how to report offending profiles so that we can remove them, please see this help center article: https://www.facebook.com/help/XXXXXXXXXXXXXXXX? [redacted] Thanks! [redacted] Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/09/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) I'm not quite sure what else you need but it was through Facebook Final Business Response / [redacted] (4000, 14, 2015/09/24) */ Hi ***, If you've received a message saying that you're a winner of a Facebook lottery or that you've won money from Facebook, don't respond to it These messages are part of a scamThe messages could come from a profile claiming to represent Facebook or an account impersonating someone you knowThe people behind these scams may try to get you to provide account linformation, personal information or a copy of a government issued IDThey may also ask you to send an advance fee to claim your prize money You can help us stop these scams by reporting these messages or profiles if this happens to you again Learn how to report these messages by visiting the following link: https://www.facebook.com/help/XXXXXXXXXXXXXXX You can also report an entire profileLearn how here: https://www.facebook.com/help/XXXXXXXXXXXXXXX?ref=related Thanks, [redacted] Community Operations Facebook

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