Facebook

Initial Business Response / [redacted] (1000, 5, 2015/07/13) */ Hi [redacted] , Thank you for reaching out to FacebookWe've reviewed your report, and it looks like this is no longer an issueWe had locked your account because it looked like it might have been hacked We take the security of your account very seriouslyHere are things you should do to keep your information safe: Pick a strong password Secure your email account(s) Log out when you use a shared computer Run anti-virus software on your computer Use our extra security features Think before you click or download anything You can see your account security rating and start making your account more secure here: https://www.facebook.com/update_security_info.php To learn more about protecting your account, visit: https://www.facebook.com/help/security/tips Thanks for contacting Facebook, [redacted] Community Operations The Facebook Team Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) First of all, my original account ***.***was hackedI had all the features from FB site set in place, yet FB allowed a hacker to take over my account They accepted a, ID from the hacker - who by the way was working from Indonesia on my account made in the US but that didnt matter - FB allowed them to take overI believe this account is still in use, or a copy of all my contacts pictures etcI have had friends from the old list complain to me about the hacking they have had thru the old ***.***accountFB assured me that that account was locked, but isnt it strange that weeks after this, my old friends are being hacked by the same individual(s)? Next, FB DOD NOT LOCK any account until I DEMANDED IT!! by the time they reacted, my account - ***.***was fully compromised!!! Now they say this is fixed what about my old account and the history built in it??? What about the fact that FB has allowed ***.***to continue??? What about the fact that they opened the account I have now - only to have some of the settings left in it from the hacker?? They talk about securing the email what a joke, when the hacker gained control, they changed the associated email so that I could no longer get in so that I could no longer reset anything via the email system ..they changed the trusted people then required me to use the trusted friends for recovery?? WHAT A JOKE!!! They say to run a virus scan not only did I do this, I hired a company for a few hundred dollars just to scan both computers did this help? NO!!!!! I was hacked within a few days of this costDid FB return my chips they allowed the hackers to take?? HECK NO!!!! Did they allow me to use another account with obscure information to continue to play?? HECK NO - they locked it down because the ID I sent didnt match the information on the account IF THEY WERE TO USE COMMON SENSE AND LOOK AT THE IP ADDRESSES maybe just maybe that along with the explanation of why I made the account with fictitious information due to their lack of actions none of this would be going onMaybe if the looked at the IP addresses that were used for more than years and all of a sudden a new IP was used to hack the account you would think that common sense would say at least LOCK THE ACCOUNT!!!!!! CALL ME VERIFY!!!!!!!! BUT no, that would only make senseIn cases where hacks have taken place or are taking place, WHY in GODS name doesnt FB set up a phone line for the victim???? BUT no, this makes sense!!! Their statement that they take security seriously is a real joke based on the experience I have had with themIn closing, yes, I have an account - not the original account I had - but the one the hackers made do I trust this now [redacted] NO!!!! do I trust that FB will care about future attacks [redacted] NO!!! What will make me feel they care: set up a hot line - telephone - for people that are in the process of being hacked so their information and history can be mostly securedReturn my 1.6B in chips for my zynga accountSet up an instant lock down button for anyone who is hacked or compromised and only allow their accounts to be open when telephone contact is made and verification process can be doneGet rid of the "use trusted friends to recover account" this is a real joke and as frustrating as the hack itselfWhen email is used to warn of a new IP address being used, lock the account down until a call can verity informationThis would be a good start thank you for your time [redacted] Final Business Response / [redacted] (4000, 9, 2015/07/21) */ Hi [redacted] , Thank you for your response to FacebookIt looks like you're reporting an account that was hackedTo get immediate help, please report the hacked account: https://www.facebook.com/help/hacked This section of the Help Center will help you secure your account and learn how to keep it safe in the futureThis is the best way to get additional support for your account Thanks for contacting Facebook, [redacted] The Facebook Team

Initial Business Response / [redacted] (1000, 5, 2015/08/06) */ Hi [redacted] , Thanks for writing in Friend connections on Facebook have to be confirmed by both parties involvedThis means that one person has to send a friend request and the other person has to confirm this request in order for them to become friendsOnly the owner of the Facebook account that the request was sent to can accept a pending friend request A friend request can be sent manually or through features like the contact importerIf you use contact importer, keep in mind that multiple friend requests and invitations can be sent at the same timeIf someone signs up for Facebook through these invitations, they'll automatically be added to your friend list To learn more about adding friends, including how to delete or reject pending friend requests, please review this Help Center article: https://www.facebook.com/help/XXXXXXXXXXXXXXX/ Thanks again for reaching out, [redacted] Community Operations Facebook Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) The response does not address my complaintI did not send "friend" requests to two total strangers, nor have I ever used the contact importerIntentionally, I have very few Facebook friends because I am concerned about dissemination of my private informationSomehow, Facebook, the company, issued friend requests to two total strangers who accepted those requests and thereby gained access to my informationPlease see and actually read my original complaint Final Business Response / [redacted] (4000, 9, 2015/08/17) */ Hi [redacted] , I understand this is a frustrating experienceFacebook does not friend users on your behalf and has not connected you with any friends that you did not request or accept through your personal account You may want to reset your password [redacted] case anyone else has access to your accountThis will help to secure your account in case anyone is attempting to login to it I am happy to help with any further questions that you may have as I understand this is not a pleasant experience and you want resolutionLet me know if there is anything further I can be providing for you here [redacted] Community Operations Facebook

Initial Business Response / [redacted] (1000, 9, 2015/02/18) */ Hi, Can you provide us the link to your profile so we can investigate further ? Apologies for the inconvenience Thanks, [redacted] Community Operations Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/03/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) https://www.facebook.com/ [redacted] I am concluding that the next step for us all is a class action legal complaint to the federal court should there be one more incidentEveryone is accountable! Here is the link to my profile and as of today, the harassment of my account still continuesWhen I post to any other FB member site, i.e., Oregonian, Cop Block, etc., my comments continue to disappearWhy do your white male employees continue to harass people for no lawful reason on Facebook? When I did my research, it showed 94% of your employees are white malesI have concluded they are the ones who continue to interrupt, harass and target legal users of FacebookYou have a practice of unsubscribing others' pages without their consent or permission eitherThey too have done nothing wrong! Final Business Response / [redacted] (4000, 13, 2015/03/10) */ Hi, You uploaded a photo that violates our Terms of Service, and this photo has been removedPlease review our Community Standards and remove anything else on your account that may violate our policies After reviewing your situation, we've also determined that your account has not followed the Facebook Statement of Rights and Responsibilities One of our main priorities is the comfort and safety of the people who use Facebook, and we do not tolerate hate speechTargeting people based on their race, ethnicity, national origin, religion, sex, gender identity, sexual orientation, disability, or disease is a violation of the Facebook Community Standards To learn more about Facebook's policies, please review the Facebook Community Standards: Facebook Community Standards: https://www.facebook.com/communitystandards Thanks, [redacted] Community Operations Facebook

Initial Business Response / [redacted] (1000, 5, 2015/08/19) */ Hi, To allow me to assist you further, please provide a screenshot of your credit card statement with these charges as well as the first and last digits of the card number Please black out any other sensitive informationOnce I receive this information I'll be able to look into these charges As it stands, there are no ad accounts connected to your email address : [redacted] @gmail.com Thanks, [redacted] Ads Payments Facebook

Initial Business Response / [redacted] (1000, 5, 2015/05/18) */ Hi [redacted] , I am so sorry to hear about your and your family's loss here In order to further investigate this complaint, I will need a link to [redacted] profile on FacebookCan you please provide the link here and I will make sure the appropriate team investigates Thank you for writing in to us [redacted] Community Operations Facebook

Initial Business Response / [redacted] (1000, 5, 2015/10/10) */ Hello, Thanks for contacting Facebook Please note that your primary payment method will be charged for all advertising activity that occurs on your ad accountAlthough you may advertise for several different pages from this ad account, the payment method listed as primary at the time of invoicing will be used*A secondary payment method will be used in situations where the primary payment method fails Unfortunately, we're unable to refund your existing payment method and re-charge any payments that have already been madeTo stop a particular payment method from being charged in the future, you'll need to remove it from your account To avoid this situation in the future, I would advise you to use the Business Manager featureYou can find more information at: https://business.facebook.com/ Please let me know if you have any more questions Thanks, [redacted] Payment Support Specialist Facebook Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have already done everything that the company has suggested in their replyI also do not believe that Facebook is unable to refund my existing payment method and re-charge any payments that have already been madeThey are one of the most technologically advanced companies in the world, surly they can reverse a simple charge? Final Business Response / [redacted] (4000, 9, 2015/10/15) */ Hello ***, Thanks for contacting the Revdex.com Facebook is unable to refund your existing payment method and re-charge any payments that have already been madeTo stop a particular payment method from being charged in the future, you'll need to remove it from your accountFacebook only charges the primary payment on your ad account unless you have a failed payment, in which case Facebook will charge any additional payment methods that you have stored on your ad account Keep in mind you'll need to make another verified payment method the primary one on your account before you can remove your current primary payment method You can learn how to change your primary payment method in the Facebook Help Center: https://www.facebook.com/help/XXXXXXXXXXXXXXX Thanks, [redacted] Payment Support Specialist Final Consumer Response / [redacted] (4200, 11, 2015/10/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) I doubt that Facebook does not actually have the ability to unable to refund your existing payment method and re-charge any payments that have already been made

Initial Business Response / [redacted] (1000, 5, 2014/09/10) */ Hi [redacted] , Thanks for your messageIf you are no longer an admin of a Page and you once held that role, it's possible that another admin removed you from your position as an admin of a PageUnfortunately, we can't make any changes to a Page's administrative privileges If you think this Page infringes your intellectual property rights, we can look into removing it from Facebook For more information, please visit: http://www.facebook.com/ [redacted] http://www.facebook.com/legal/copyright.php Thanks, [redacted] The Facebook Team Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/09/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) If I am unable to claim the Page as my intellectual property, Please remove the pageThis is so unfortunate, because we have spent the last years building the following and the loyaltyThis is extremely frustrating in a world of tech that you can not, (or will not) help in fixing this I have tried everything on Facebook to get this resolved on my own I can not believe that there is no way of removing the malicious post and add me as an admin Final Business Response / [redacted] (4000, 9, 2014/09/18) */ Hi [redacted] , Thanks for your messageIt looks like you might be reporting that you've lost access to a Page you help manageLearn why this might have happened and how to report it in the Help Center: https://www.facebook.com/help/XXXXXXXXXXXXXXX/?ref=cr Thanks, [redacted] The Facebook Team

Initial Business Response / [redacted] (1000, 5, 2014/10/16) */ Hi ***, Thanks for contacting usWe appreciate your patience Our records do not show any active Zoosk subscriptions on your accountI recommend reaching out to Zoosk customer support to address this issueYou can find them at the link below: https://www.zoosk.com/contactinfo.php Additionally, according to our records, the purchase(s) you are referring to does not reflect a valid purchase of an item in a Facebook game on your accountPlease note that your credit card statement will identify valid purchases of items in a Facebook game with the vendor description "FACEBOOK.COM." If your statement reflects an iTunes purchase, please visit their help center: https://getsupport.apple.com/Issues.action Conversely, if your statement reflects a Google Play purchase, please visit their help center: https://support.google.com/googleplay/digital-content/?hl=en# We apologize for any confusion Thanks for contacting Facebook, [redacted] Payment Operations Facebook

Hi, To help prevent this type of block from happening again, please review and follow the Facebook Community Standards: https://w [redacted] Keep in mind that people who repeatedly don’t follow the Community Standards could permanently lose access to their Facebook account.Thanks, [redacted] Community OperationsFacebook

It appears that this issue has been resolved and that he has access to his account again

Initial Business Response / [redacted] (1000, 5, 2014/08/12) */ Hi ***, We've reviewed your report, and it looks like this is no longer an issue If this happens again, please reply to us with details, and we'll do our best to helpWe're sorry for any inconvenience this caused Thanks, [redacted] The Facebook Team

Initial Business Response / [redacted] (1000, 5, 2015/10/14) */ Hi ***, Thanks for your emailWe don't offer personalized support for username updates, but the Help Center is full of answers to common questions and issuesLearn more about usernames in the Help Center: https://www.facebook.com/help/XXXXXXXXXXXXXXX/?ref=cr Please note that usernames on both Timelines and Pages can be updated one time by visiting www.facebook.com/usernameUsernames are subject to availability Thanks, [redacted] Facebook Initial Consumer Rebuttal / [redacted] (4200, 9, 2015/10/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) Facebook is not being fair and they are not understanding that it's not my username that I need it's the facebook address that I need to be reset for the new page I createdThey are not allowing me to set an address to the an additional pageMy original page facebook.com/ [redacted] is fineIts the new business/cause and new project called [redacted] that has no addressThey have set a default address https://www.facebook.com/ [redacted] -XXXXXXXXXXXXXXX/timeline/ that is long and my fan base can't access the new page unless they type in this very long urlAlso, since this complaint it seems that they are not allowing my new likes to registerI know this to be true because I should have several likes that are showing up under the new pageThis is very unacceptable and very callousALL I WANTED WAS TO CREATE A NEW PAGE (injunction with my existing page)WITH AN ADDRESS SO MY FANS COULD FIND THE PAGE facebook.com/ [redacted] day easilyI SHOULDN'T BE PENALIZED AND LOCKED OUT OF BEING ABLE TO SET A SIMPLE ADDRESS FOR NEW PAGEMY USER NAME IS FINE ITS THE FACEBOOK ADDRESS! ITS THE FACEBOOK ADDRESS!! A DUMB PROBLEM FOR SUCH A SO CALLED GENIUS COMPANY!! Facebook and Mr[redacted] should be ashamed of doing business that harms rather than helpsVery unacceptable facebook, very unacceptable for a very positive effort called [redacted] At the end of day I guess Facebook doesn't really want & could care less about satisfying customers or WORLD PEACE!!! - [redacted] creator/founder [redacted] Sign Brand

Initial Business Response / [redacted] (1000, 5, 2014/12/17) */ Hi ***, Thank you for reaching out to FacebookFor more information about our advertising and suggested pages, please visit these pages in our Help Center: Advertising: https://www.facebook.com/help/XXXXXXXXXXXXXXXX Suggested Groups: https://www.facebook.com/help/XXXXXXXXXXXXXXX Pages & Groups in Newsfeed: https://www.facebook.com/help/XXXXXXXXXXXXXXX Hide something in Newsfeed: https://www.facebook.com/help/XXXXXXXXXXXXXXX Suggested Events: https://www.facebook.com/help/XXXXXXXXXXXXXXX Suggested Apps/Games: https://www.facebook.com/help/XXXXXXXXXXXXXXX Thanks for contacting Facebook, [redacted] The Facebook Team

Initial Business Response / [redacted] (1000, 5, 2015/07/08) */ Hello, Unfortunately, we are not able to refund these charges According to our records, we previously disputed chargesAs a courtesy, we issued a one-time refund on that occasionHowever, when you received this refund, it was stated that we would be unable to issue a refund again for purchases made under the same conditions When you make a purchase, you agree to our Terms and Conditions by clicking the 'Buy' buttonOur Payment Terms are always available for review at: http://www.facebook.com/payments_terms/ Thank you for reaching out to us Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) I never made these purchases, Facebook fraudulently took these charges from my checking account WITHOUT AUTHORIZATIONUnderstand that, WITHOUT AUTHORIZATIONSince I filed the complaint, they have took two other transactions for $and $WITHOUT AUTHORIZATIONFacebook does not get where I am coming from, I NEVER AUTHORIZED these purchases and fraudulently still taking from meFacebook is lying to you about my situation and giving me the run around too, and I DON'T APPRECIATE ITI have no payment information stored with them and they're TAKING from me WITHOUT AUTHORIZATIONThey may have issued a one time refund before because they took that money before WITHOUT AUTHORIZATIONSince that incident, they have took from me since May 29th and after I filed the complaintFacebook thinks I am a liar well they are the ones creating the problemBut to get it through Facebook one more time, I DID NOT AUTHORIZE ANY OF THESE CHARGES AND I WANT MY MONEY FULLY REFUNDED TO MY CHECKING ACCOUNT THAT YOU STOLE FROM MEAND PLUS THE OTHER TWO TRANSACTIONS AFTER I FILED THE COMPLAINTI WANT MY $CREDITED BACK TO ME, NOW Final Business Response / [redacted] (4000, 9, 2015/07/15) */ Hi [redacted] , It looks like a family member or someone you may know personally made these unauthorized chargesI suggest you contact any person who may have had access to your account and ask them if they've used it Because our Payment Terms don't allow for refunds in this case, I'm unable to issue you one You can learn more about refunds in our Payment Terms: https://www.facebook.com/payments_terms?ref=cr To make it easy to buy things on Facebook, we store your payment information for future purchasesIf you'd like to remove any credit cards or PayPal accounts listed on your account, visit the Help Center: https://www.facebook.com/help/XXXXXXXXXXXXXXX?ref=cr Thanks, [redacted] Payment Support Specialist Facebook Final Consumer Response / [redacted] (4200, 11, 2015/07/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) No other family members have accessed my account because my account was hackedYour company has took the funds WITHOUT AUTHORIZATION, I don't know how many times I have stressed that..and Facebook has still failed to listen to me because they think I am a liar and a cheat.Facebook, I am not stupid by any means and you're talking to me like I am and it's patheticNobody but me has authorization and nobody else has made purchases, again, I can't stress that enoughI am very outraged with FacebookAll I want is my money back dated from May 29th until now and I will leave Facebook aloneIt is unfair to me that I am out of nearly $because of something that Facebook did to me

Initial Business Response / [redacted] (1000, 5, 2016/02/10) */ Hi, We've reviewed your report, and it looks like this is no longer an issueIf this happens again, please reply to this email with details, and we'll do our best to helpSorry for any inconvenience this caused We also recommend checking out the Help Center for more information and answers to common questions: https://www.facebook.com/help/?ref=cr Thanks, [redacted] Community Operations Facebook Initial Consumer Rebuttal / [redacted] (3000, 8, 2016/02/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) The complaint is almost fulfilled but them bringing back my page has brought some errors to my account I click the agree button and it says "Sorry, this feature isn't available right nowAn error occurred while processing this requestPlease try again later." It doesn't allow me to get on my page, which makes my whole account inaccessible and blocking me from everythingThis is a major glitch with my account and I need this fixed ASAP They brought back my page but that glitched out my account and now it's impossible to access it due to the glitch on the account Please fix this so this issue can be fully resolved Final Business Response / [redacted] (4000, 10, 2016/02/29) */ Hi [redacted] , We've reviewed your report and have taken action to rectify the situationSorry for any inconvenience this caused We also recommend checking out the Help Center for more information and answers to common questions: https://www.facebook.com/help/?ref=cr Thanks, [redacted] Community Operations Facebook Final Consumer Response / [redacted] (3000, 13, 2016/03/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) Memehub and my Personal account are back up and running, but I have more concernI have a page error which does not allow me to add new admins (Who help me regularly) and only my account is adminI am restricted from "unlisting featured admins" and "blocked from adding new Page admins" so the people I had helping me cannot be added as adminThe only other way around this is to let them use my account (Which is a MAJOR security risk which I will not take.) or take these restrictions off so that I can personally add them back as admin to help the page out when needed

Hi ***,Thank you for reaching out to Facebook through the Revdex.comWe'd like to provide some resources that may help resolve your issue more quicklyPlease take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assistKeep in mind we may not be able to offer any additional information or help outside of what is found in our Help CenterWe appreciate your patience.I can't access my Facebook or Instagram account:- I forgot my [redacted] Thanks,The Facebook Team

Initial Business Response / [redacted] (1000, 5, 2014/11/26) */ Hi [redacted] , We've reviewed your report, and it looks like this is no longer an issueIf this problem comes up again, just reply to this email with details, and we'll do our best to help We'd also recommend checking out the Help Center for more information and answers to common questions: https://www.facebook.com/help/?ref=cr Thanks, [redacted] The Facebook Team

Initial Business Response / [redacted] (1000, 5, 2014/09/18) */ Hi [redacted] , Thanks for contacting FacebookWe appreciate your patience After reviewing your request, we unfortunately cannot refund your purchasesHowever, for future reference, you can remove your credit card from the Payment Methods section of your Payment Settings: https://secure.facebook.com/cards.php?ref=cr From here, click Remove next to the credit card or PayPal account that you'd like to removeThis should help prevent future purchases made on your account Please let me know if you have any more questions Thanks, [redacted] Payment Operations Facebook

Initial Business Response / [redacted] (1000, 5, 2015/11/16) */ Hi [redacted] , I'm sorry to hear you're having this problemYou can manage email and text notifications from Facebook in your notification settings: Click at the top right of any Facebook page and then choose Settings Click Notifications in the left column and then click EmailChoose what kind of activity you want to be notified about by emailYou can also unsubscribe from email notifications directly from the email itself Click Text Message and then click Edit to turn text notifications on or offYou can also choose which activities you want to be notified about by text and when or how often you receive texts If you have other questions, you can visit our Help Center at the following link: https://www.facebook.com/help/XXXXXXXXXXXXXXX/ Thanks, [redacted] Community Operations Facebook

Initial Business Response / [redacted] (1000, 5, 2015/10/08) */ Hi [redacted] , Thanks for reaching out to Facebook through the Revdex.comWhile we appreciate your sending a photo of your ID, before we can unlock your account, we also need to verify your business or organizationWe have yet to receive a business document that we can accept Please reply to this email and attach a copy of your certificate of incorporation or any other proof of the legitimacy of your business or organization, such as a: - Utility bill - Local business license (issued by your city, county, state, etc.) - Tax filing - Certificate of Formation (for a partnership) - Articles of Incorporation (for a corporation) If you're not an official business and can't provide the one of the documents listed above, you can also send a copy of: - Your student ID - A club/association membership ID - A trade association ID - Any other official ID that shows association with the organization Please note that we won't be able to assist with your request unless you send the requested business documents to Facebook Thanks for contacting Facebook, [redacted] The Facebook Team Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is a lie from facebook, I have sent articles of incorporation for my company here in there response they say they have not recieved its absolutely falseAlso I sent years of IRS TAX FILINGS so again facebook is lying I have all the email attachments Final Business Response / [redacted] (4000, 9, 2015/10/15) */ Hi [redacted] , Thanks for replying to Facebook through the Revdex.comIt looks like the document you sent either doesn't match the account's info or isn't on our list of acceptable proof of business documentsWe can't give you access to the account or take any further action until we receive acceptable documentation Documents we accept include: - Utility bill - Local business license (issued by your city, county, state, etc.) - Tax filing - Certificate of Formation (for a partnership) - Articles of Incorporation (for a corporation) Documents we don't accept include: - Images of logos - Business cards - Newspaper clippings - Any document that is publicly available Keep in mind that if your Page doesn't represent an official business, you can send a copy of: - Your student ID - A club/association membership ID - A trade association ID - Any other official ID that shows association with the organization The account is now locked, which means no one will be able to log into it without verifying ownership of the accountWhile the account is locked, it won't be visible on Facebook or appear in searchWe're sorry for any inconvenience this causes Thanks for contacting Facebook through the Revdex.com, [redacted] Community Operations Facebook Final Consumer Response / [redacted] (4200, 11, 2015/10/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) Again this shows the same level of incompetency or language barrier, whoever is responding from facebook keep on saying the same thing........over and over again, facebook says that acceptable documents are tax filings and articles of incorporation, I have sent those times and Im including an attachment again here, this has gone on for more than months, facebook has very poor customer service and the responses they keep sending doesnt make any sense, at this time in addtion to a request of my account being restored, I also am now seeking damages from lack of usage for $50,