Facebook

Initial Business Response / [redacted] (1000, 5, 2015/09/29) */ Hi [redacted] , It looks like your account was suspended by mistakeI'm so sorry for the inconvenienceYou should now be able to log inIf you have any issues getting back into your account, please let me know Thanks, [redacted] Community Operations Facebook

Complaint: [redacted] I am rejecting this response because: They did not do anythingThey simply provided me with links I have already seen and read through I have sent complaints through the way they provided over times! I need my instagram account : [redacted] reinstatedIt was deleted for no reason , any attempt to submit proof has been rejected or not received by the Instagram / Facebook team I need a response ASAP , as I stated my account was professionally estimated at $ [redacted] I am losing out on that money I was told NOT to make a new account and Now I am over days behind 99% of my website engagement came from the Instagram page that was immorally deleted by the Instagram organization I have attached all legal information to show the owner ship of my Instagram account Also attached is a week impression note at over [redacted] people professionally estimated at $ [redacted] Password - [redacted] Name - [redacted] This is beyond frustrating and hope to see this resolved ASAPI even called [redacted] to explain the situation further because I knew all they would do is send some ** information from their help center Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/04/23) */ Hi ***, Unfortunately, we are not able to refund these chargesOur records show that you previously disputed charges and as a courtesy we issued a one-time refundHowever, when you received the refund, it was stated that we would be unable to issue a refund again for purchases made under the same conditionsWe apologize for any inconvenience this may cause When you make a purchase, you agree to our Terms and Conditions by clicking the 'Buy' buttonOur Payment Terms are always available for review at: http://www.facebook.com/payments_terms/ To avoid future accidental or unauthorized charges, you may consider removing your payment method from this accountTo edit or remove payment methods, follow these instructions: 1) Go to "Account Settings" in the "Account" drop-down menu on the top right of your home page 2) Click "Payments" 3) Next to "Payment Methods", click "Manage" You will then be able to edit or remove payment methods from your account We appreciate your understandingPlease let us know if you have additional questions Thanks for contacting Facebook, [redacted] Payment Support Specialist Facebook Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/04/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) Their policy is that it has to be approved by the account holder if someone under the age of purchases somethingThey never fully explained how to remove the credit card from my accountI thought I had it removed until my year old daughter once again was able to make the purchase after I tried to remove the credit card the first timeI feel it is not right becuase all she did was click on a pop up that they put into the game by accident just trying to get the message off the screenIt should have asked for a security question before the purchase was completed to make sure that they really wanted to buy somethingIt did not do this on this game so I feel it is wrong to charge because if there was additional security when making a purchase even just reentering your password [redacted] you would not have cases of where something is purchases by mistakeThat little bit of extra security would have prevented any purchases being made in the first place Final Business Response / [redacted] (4000, 9, 2015/05/04) */ Hi ***, Thank you for your emailI'd be happy to assist you today Unfortunately, we are not able to refund these chargesOur records show that you previously disputed charges and as a courtesy we issued a one-time refundHowever, when you received the refund, it was stated that we would be unable to issue a refund again for purchases made under the same conditionsWe apologize for any inconvenience this may cause When you make a purchase, you agree to our Terms and Conditions by clicking the 'Buy' buttonOur Payment Terms are always available for review at: http://www.facebook.com/payments_terms/ To avoid future accidental or unauthorized charges, you may consider removing your payment method from this accountTo edit or remove payment methods, follow these instructions: 1) Go to "Account Settings" in the "Account" drop-down menu on the top right of your home page 2) Click "Payments" 3) Next to "Payment Methods", click "Manage" You will then be able to edit or remove payment methods from your account We appreciate your understandingPlease let us know if you have additional questions Thanks for contacting Facebook, [redacted] Payment Support Specialist Facebook

Initial Business Response / [redacted] (1000, 6, 2014/12/10) */ Hi [redacted] , We enforce the Facebook Statement of Rights and Responsibilities when we encounter violations on the site or receive reports of violations If accounts like this currently exist on the site, it is only because they have not yet been reported and removed Thanks, [redacted] The Facebook Team Initial Consumer Rebuttal / [redacted] (3000, 8, 2014/12/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) This group of people have been reported by hundreds of facebook users over the last few years and you still allow them to harass and bully people Please take action now since in this complaint it is reportedEach admin of this page needs to be banned from Facebook Final Business Response / [redacted] (4000, 77, 2014/12/23) */ Hi [redacted] , Thanks for bringing this to our attentionThe best way to let us know about abuse is to use the nearby "Report" link when you see the abuse on Facebook You can learn more about using report links by visiting the Help Center: https://www.facebook.com/help/XXXXXXXXXXXXXXX/?ref=cr Facebook also provides several tools for addressing abuse on the site, including: - Sending a message to the person who posted - Blocking the person from contacting you - Reporting the person if their behavior is abusive Learn more about these tools in the Help Center: https://www.facebook.com/help/tools/?ref=cr Thanks, [redacted] The Facebook Team Final Consumer Response / [redacted] (4200, 80, 2014/12/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) A lawyer will be contacting you

Initial Business Response / [redacted] (1000, 5, 2015/06/03) */ I apologize for the inconvenience but please note that after further investigation we cannot re-enable your ad account and payment methods due to our ad policiesPlease note that you will not be able to advertise on the ad account you've written in withWe appreciate your understanding on this matter Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) I just wanted to be able to advertise my business and this I was never aware about and not trying to help or figure out a solution is poor on your partYou should handle your customers better and try to make an effort to best solve the solution the your best ability Final Business Response / [redacted] (4000, 9, 2015/06/17) */ I apologize for the inconvenience but please note that after further investigation we cannot re-enable your ad account and payment methods due to our ad policiesPlease note that you will not be able to advertise on the ad account you've written in withWe appreciate your understanding on this matter Final Consumer Response / [redacted] (4200, 11, 2015/06/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) You have wrongly disabled my account and don't not care enough about a paying customer to advertiseWell I need my account re enabled for advertising as soon as possible

Complaint: [redacted] I am rejecting this response because: This is the 2nd response from Facebook where all they do is evade an easy fixthe issue is that they have no respect for a FB user's privacy regarding birthdaysThis is the third time I've had to explain this simple complaint, which might seem frivolous to the outsider perhapsIt was easy on facebook for years to set your privacy controls so that no one sees your birthday except youI don't like huge numbers of birthday greetings flooding my e mail inbox from people I barely know because Facebook ignored my privacy settings and announced to the world that it was my birthdayI hate thisFB forces you to enter your birthday when you set up an account, and once entered it can NEVER be removedThis is social media gone madThey don't want the hassle of having a personal interchange with all their millionsof users so the only way to even communicate with them is through the ***This is insaneTheir responses are pure bull puckeyAll they have to do is promise me I will never have my birthday posted over FB without my permission OR permanently delete my accountThey nake it next to impossible to completely remove a FB accountMost uncooperative company.Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2014/11/10) */ Hi ***, This issue should now be resolvedWe apologize for any inconvenience this may have caused If you have any other questions, please visit the Help Center for more information: https://www.facebook.com/help/?ref=cr Thanks, [redacted] The Facebook team

Initial Business Response / [redacted] (1000, 5, 2015/06/03) */ Hi ***, Thanks for contacting the Revdex.comI apologize for the inconvenience on your ad payments Please note that your ad charges are not prepaid and will be billed as your ads deliverIn any case, your primary payment method will always be charged for all of your ad campaignsAnother payment method on your account may be charged if a payment on your primary payment method fails Learn more about changing your payment method: https://www.facebook.com/help/newpayment?ref=cr As far as your billing schedule, you'll be charged for your ads each time you reach a certain billing threshold, as well as at the end of the month for any leftover balance you have The first billing threshold is $25, and will rise with each successful charge to $50, $250, $and $ You can always check your current billing threshold in the Billing section of your ads manager: https://www.facebook.com/ads/manage/billing.phpref=cr Thanks, [redacted] Ads Payments Facebook

Hi,Thank you for reaching out to Facebook through the Revdex.comWe'd like to provide some resources that may help resolve your issue more quicklyPlease take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assistKeep in mind we may not be able to offer any additional information or help outside of what is found in our Help CenterWe appreciate your patience.I can't access my Facebook or Instagram account: [redacted] Thanks,The Facebook Team

Hi ***,Thanks for your emailWe don't offer personalized support for username updates, but the Help Center is full of answers to common questions and issuesLearn more about usernames in the Help Center:ht [redacted] Please note that usernames on both Timelines and Pages can be updated one time by visiting www.facebook.com/usernameUsernames are subject to availabilityThanks, [redacted] Community OperationsFacebook

Initial Business Response / [redacted] (1000, 5, 2015/09/24) */ Hi [redacted] , This is probably a cache or cookies problemTo fix it, please follow our directions carefullyPlease note that we only support the browsers listed below and strongly recommend that you update your browser to the newest version available Internet Explorer On the Internet Explorer Tools menu, click "Internet Options." The Internet Options box should open to the "General" tab On the "General" tab, in the Temporary Internet Files section, click the "Delete Files" button From the same tab, select "Delete Cookies." Click "Close" and restart the browser Internet Explorer On the Internet Explorer Tools menu, click "Delete Browsing History." In the Temporary Internet Files section click on "Delete Files" and select "Yes." In the Cookies section click on "Delete Cookies" and select "Yes." Click "Close" and restart the browser Internet Explorer On the Internet Explorer Tools menu, click "Internet Options." The Internet Options box should open to the "General" tab On the "General" tab, in the Temporary Internet Files section, click the "Delete Files" button From the same tab, select "Delete Cookies." Click "Close" and restart the browser Safari Open Safari Select "Empty Cache." Click "Empty" on the "Are you sure" message box Exit and relaunch the browser To delete your cookies, select preferences, then click on: "security" tab->show cookies->remove all Mozilla Firefox for PCs Click "Tools" and select "Options" on the Firefox menu bar Click the Privacy Icon on the Option menu bar to open the Privacy Properties Click "Clear" across from the Cache option Click "Clear" across from the Cookies option Click "OK" to return to the browser main page Exit and relaunch the browser Mozilla Firefox for Macs On the "Firefox" menu bar, click Firefox and select "Preferences" in the dropdown menu On the Preferences menu bar, click the Privacy Icon to open the Privacy properties Click the "Cookies" tabSelect "Clear Cookies Now" to clear cookies Click the "Cache" tabSelect "Clear Cache Now" to clear cache On the Firefox menu bar, click "Firefox" and select "Quit Firefox." Relaunch the browser Mozilla Firefox for PCs Click "Tools" and select "Options" on the Firefox menu bar Click the Privacy Icon on the Option menu bar to open the Privacy Properties In the Cookies section, click "Show Cookies" and then "Remove All Cookies." In the Private Data section, click on "Settings" and make sure the box next to "Cache" is checked before selecting "OK." Click on the "Clear Now" link Exit and relaunch the browser Mozilla Firefox for Macs On the Firefox toolbar, click "Tools" and select "Clear Private Data." Make sure that "Cache" and "Cookies" are selected Click on "Clear Private Data Now." Exit and relaunch browser Mozilla Firefox for PCs On the Firefox toolbar, click "Tools" and select "Clear Private Data." Make sure that "Cache" and "Cookies" are selected Click on "Clear Private Data Now." Exit and relaunch browser Mozilla Firefox for Macs On the Firefox toolbar, click "Tools" and select "Clear Private Data." Make sure that "Cache" and "Cookies" are selected Click on "Clear Private Data Now." Exit and relaunch browser If you have any further questions, please visit our Help Center at the following address: http://www.facebook.com/help.php Thanks for contacting Facebook, [redacted] Community Operations Facebook

Initial Business Response / [redacted] (1000, 5, 2015/08/20) */ Hi, Thanks for your emailWe have closed this matter due to insufficient information provided in response to our previous request If you would like us to re-open this matter, please provide us with the documents and relevant information Please keep in mind that if we do not receive a statement with all of the requested information, we will consider the matter closed Thanks, [redacted] Community Operations Facebook Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) No request for additional information was received and plenty of detail as well as an example was provided in my initial submissionEither Facebook can address the enforcement of its community policy or I will be happy to take their lack of interest in protecting users public

Complaint: [redacted] I am rejecting this response because: As long as no spam is posted , there should be nothing wrong with posting in multiple groups as I am only trying to get word of the group out as that is the best way to find members for a group Facebook needs to be more customer friendly and not punish those who are legitimate users I believe my first Amendment rights may have been violated and you may be suedSincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/08/18) */ Hi ***, Thank you for reaching out to Facebook through the Revdex.comWe'll be happy to assist you, but first we'll need some additional information about your accountPlease provide as much of the following info as possible: - Your full name as it appears on your Facebook account - Your date of birth (month/day/year) - Email address and mobile number originally associated with your account - A link (URL) to your profile on Facebook Once we have this info, we'll take further steps to assist you Thanks for contacting Facebook, [redacted] The Facebook Team

Initial Business Response / [redacted] (1000, 8, 2015/01/08) */ Hi ***, Thank you for writing into us According to our records, you received the following message on January 2ndHowever, if you are continuing to observe unauthorized, please let me know Thank you, [redacted] Payment Operations Facebook Message from Facebook's risk management team: Hi ***, I would like to sincerely apologize for the delay in getting back to you; the holiday season is a busy time for us, but it's no excuse for you having to wait this long to receive a replyThe charges you've identified occurred on another Facebook account, one we've deemed to be fraudulentI see that the charge of $has already been disputed with the bank, but I've refunded the remaining $I'm not sure if you've noticed any other suspicious activity with your financial information, but assuming the Visa ending in [redacted] is yours, this was the card used on another fake Facebook account to run fraudulent adsAgain, I apologize for the inconvenience and the delay, and I'm happy to help with any further issues Thanks, [redacted] Risk Management Facebook

Initial Business Response / [redacted] (1000, 5, 2014/10/15) */ Hi ***, Thanks for your messageYou should now have access to your accountWe apologize for any inconvenience this may have caused you It looks like the issue you experienced was related to a security feature called login approvals Once you turn on login approvals, you'll be asked to enter a special security code each time you try to access your Facebook account from a new computer, mobile phone or tabletThat way, no one can log into your account without a password and a security code If you have any other questions related to login approvals, please respond to this email and we'll be happy to help Thanks for contacting Facebook, [redacted] The Facebook Team

Hi, We appreciate you taking the ***e to contact us, but unfortunately we can't support this type of request through the Revdex.com For further assistance please visit the Help Center to find the best way to find a solution to this issue: [redacted] Thanks, The Facebook Team

Initial Business Response / [redacted] (1000, 5, 2015/03/26) */ Hi [redacted] , Thank you for contacting usI am happy to help answer any questions you might have Unfortunately, once an ad is created, it is not possible to change the adThe only thing you can modify is the budget and the duration of the adAccording to our records, you were charged $for your most recent ad Additionally, if you would like to get in touch with the Facebook Ads team directly, please contact them using the link below https://www.facebook.com/help/contact/XXXXXXXXXXXXXXX Please let me know if you have any other questions Thanks, [redacted] Payment Operations Facebook

Initial Business Response / [redacted] (1000, 5, 2015/03/26) */ Hi [redacted] , Thanks for contacting FacebookWe appreciate your patience I'm sorry for any inconvenience this issue may have caused youFor your confirmation, our records show that you successfully completed the payment in question However, if you didn't receive the in-game item or currency package you purchased, you'll need contact the developer To contact the developer of an app or game: Go to the App Center: https://www.facebook.com/games Search for the app or game in the search box in the top right Select a result and click Report a Problem Select a reason and click Submit You can also contact the developer while using some apps and games on Facebook: Open the app or game Click Report/Contact in the bottom-right corner of the page Select a reason and click Submit Keep in mind you may need to give the developers your user ID to help them better address your question or concernLearn more about finding your user ID for your apps and games in the Help Center: https://www.facebook.com/help/XXXXXXXXXXXXXXXX?ref=cr If the developer isn't able to assist you, please let us know Thanks, [redacted] Payment Operations Facebook

Initial Business Response / [redacted] (1000, 6, 2015/03/10) */ Hi, We've investigated this issue, and it looks like the problem you were experiencing with your Facebook account has now been resolvedIf you're still experiencing any problems with your Facebook account, please reply to this email with details on what you're experiencing so that we can assist you If you have any other questions about Facebook, visit the Help Center: http://www.facebook.com/help Thanks, Flynn Community Operations Facebook Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/03/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) This had nothing to do wirh my Facebook accountThere was a hate site made on me that is not with my account