Facebook

Hi,
Thanks for contacting us. It looks like the email address you provided is associated with a Facebook account that was permanently deleted. This means: - We don’t have the ability to restore this account - This email address can’t be added to any other existing Facebook accounts or used to...

create a new one To create a new account or add a secondary email to your existing account, you'll need to use a different email address. If you encounter any additional problems signing up or adding a new email address to your account, please reply to this email and we'll be happy to help you. Thanks,
**The Facebook Team

[redacted]I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Hi,
 
You can find more information on how to update or change the birthday on your account by following the below link to our Help Center:
 
[redacted]
 
Thanks,
[redacted]
Facebook Support

Complaint: [redacted]I am rejecting this response because: my personal information is stolen and facebook refuses to help me. This is a privacy concern that has and will keep caising emotional and physical damage to not only me but also my young children. Shame on facebook for not caring at all for their users and the well being of innocent children!!Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because: I have already submitted my I.D., my e-mail address and my Facebook account number. I am waiting for Facebook to clear the hold on my account so I can use it. I have not had any direct contact with Facebook. This whole process is very frustrating and disappointing. 
Sincerely,
[redacted]

Hi,Thanks for writing in. Unfortunately we will not be able to call you, but we can help you through this form. We'd like to help you resolve this issue, but we need more information before we can do so. Could you provide a direct link (URL) to the account?Thanks,[redacted]The Facebook Team

Complaint: [redacted]
I am rejecting this response because: I am...

back to square one with facebook. There is no reason for my full name to be shown in facebooks search engine. I deactivated my facebook account March 28. My full name shouldn't be listed at all. 
Sincerely,
[redacted]

Hi,Thank you for contacting Facebook through the Revdex.com. We’re sorry to hear you’re having trouble accessing your Facebook account, but we think it may be compromised. To keep your information safe, we've locked your account.Before we can unlock your account, we need you to complete a quick security...

check. Please enter your login information on Facebook [redacted] and follow the onscreen instructions.
Thanks, 
The Facebook Team

Hi [redacted]Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.- My email or phone number is attached to someone else’s account: [redacted]I would like to report a fake account or other abuse on Facebook or Instagram:- Report an impostor account on Facebook: https://www.facebook.com/help/174210519303259- Report other abuse on Facebook (ex bullying, harassment, spam): https://www.facebook.com/help/212722115425932Thanks,The Facebook Team

Hi,Thanks for writing in. We'd like to help you resolve this issue, but we need more information before we can do so. Could you provide a direct link (URL) to the account?Thanks,[redacted]The Facebook Team

Initial Business Response /* (1000, 5, 2016/01/13) */
Hi [redacted],
Thank you for your email. I'd be happy to assist you. You can view your account balance on the "Payments" tab of your account found here: http://www.facebook.com/index.php#!/editaccount.php?payments.
Please keep in mind you can...

only use your balance on Facebook games and only using your desktop or laptop.
In order to use your account balance in your desired game, you will need to convert your local currency to in-game currency or items by following the instructions below:
1) Go to the app you want to use your account balance in
2) Select the game item or currency package you would like to purchase
3) Click "Continue." If you have enough funds to make the purchase, click "Buy" to complete your transaction.
4) If your account balance does not cover the total amount, select which payment method you would like to use to cover the remaining balance.
5) Complete the transaction by clicking the "Buy" button.
Let me know if you have any further questions.
Thanks very much,
[redacted]
Payment Support Specialist
Facebook
Initial Consumer Rebuttal /* (3000, 7, 2016/01/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
You already gave me this answer and my game is unable to use these credits because it is used on a mobile device.
Final Business Response /* (4000, 14, 2016/02/03) */
Hi [redacted],
Thanks for confirming your email address. I was able to locate your account and I see that you have a $25 in your account balance.
I understand that you want to use your account balance using your Amazon fire. Unfortunately, you only can use your account balance using a laptop or desktop computer.
Please note that the Terms on the back of the card state it can't be returned for a cash refund.
I apologize for any confusion you may have had. Please let me know if you have any other questions.
Harley
Payment Support Specialist
Facebook
Final Consumer Response /* (4200, 16, 2016/02/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
so what can I use it on? it seems like nothing... It seems like you got 25 dollars and I receive nothing.

Initial Business Response /* (1000, 5, 2015/04/08) */
Hi [redacted],
We've reviewed your report, and it looks like this is no longer an issue. If this happens again, please reply to this email with details, and we'll do our best to help. Sorry for any inconvenience this caused.

We also recommend...

checking out the Help Center for more information and answers to common questions:

https://www.facebook.com/help/?ref=cr
Thank you,
[redacted]
The Facebook Team
Initial Consumer Rebuttal /* (3000, 7, 2015/04/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Again this is exactly the response that I was talking about. Can a person actually type an answer out to the question that I have posed please and actually answer my question. "This is no longer an issue" is not true as it keeps happening. PLEASE READ MY QUESTION and offer a relevant answer.
Final Business Response /* (4000, 9, 2015/05/04) */
Hi [redacted],
Thanks for verifying your identity in the past. We're sorry for the inconvenience.
As Milo said, this should not be an issue going forward as you have provided your ID.
Thank you,
[redacted]
Community Operations
Facebook
Final Consumer Response /* (4200, 11, 2015/05/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have had to repeatedly provide my ID MULTIPLE times and my account keeps getting locked out due to my name. The two answers facebook has provided has not resolved the problem. They claim the situation is all set, yet it is not because my account keeps getting locked out. They say I have provided ID in the past and the situation is remedied, however my account has been locked out multiple times even though I have shown proof of identity multiple times. We are going in circles here. They are ignoring the fact that I have proven identity multiple times yet my account keeps getting locked out telling me that my name isn't valid. When will Facebook address this?

Hi [redacted],Thanks for your patience. We're currently reviewing your complaint and, if needed, will reach out directly to you through email in order to get further information.Thanks,[redacted]The Facebook Team

Hi [redacted]Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find...

an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I can't access my Facebook or Instagram account:- I forgot my Facebook password: [redacted]- My Facebook account has been hacked: [redacted]- I am not receiving my security code: [redacted]Other:- Facebook is asking me to submit ID: [redacted]Thanks,[redacted]The Facebook Team

Complaint: [redacted]
I am rejecting this response because:Facebook sent me info on "account being hacked" which is irrelevant.I need THEM to actively remove the block on accessing Facebook on a particular computer. I don't need information.My account is: [redacted].It was not hacked - I can access it from other computers, just not my work computer. My computer has McAfee anti virus installed on it, and it was scanned and proclaimed clean of viruses.So there's no reason for the block. I WANT FACEBOOK TO REMOVE THE BLOCK.Let's Check Your Device for Malicious SoftwareHi [redacted], we're continuously working to keep your account secure. We've noticed that this device may be infected with malicious software. To continue to use Facebook, you can either use other devices or clean this device by downloading the scanner provided by Facebook and ESET.
Sincerely,
[redacted]

Hi [redacted],Thanks for reaching out to Facebook through the Revdex.com. We've reviewed your complaint and have determined that the content you referred to was correctly removed since it violated our Statement of Rights and Responsibilities.To learn more about this, we recommend reviewing our Community Standards: [redacted]Thanks,[redacted]The Facebook Team

Complaint: [redacted]I am rejecting this response because: It doesn't answer my question and is a lazy automated response. I just want my account shut and nothing else is going to make me happy. I have explained quite clearly that I do not agree that Facebook has the right to ask me for Id. I did not need any id other than my email address to open the account and I fail to understand why Facebook will not shut my account as I have repeatedly requested.
Why would I upload Id to an organization that cannot be bothered to read my emails and respond like a human being, I have no trust in Facebook as an organization and do not want to upload Id to them.
The only response I will accept is an email from Facebook saying they have shut my account. I can't be the only person who has complained about this!Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:  Your remedy requires me to login, which I cannot do and is the subject of this complaint.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
I have followed all their help and support article suggestions and submitted my ID but nothing has happened. No one checks those tickets and my account was removed for no reason.
 
Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/02/05) */
Hi [redacted],
Thank you for your inquiry through the Revdex.com. To address your inquiry in the most expedient manner, please visit the Payments Support Contact Form: https://www.facebook.com/help/contact/XXXXXXXXXXXXXXX A Facebook...

representative will then be able to fully investigate your account.
Thank you for contacting Facebook.
[redacted]
Payment Operations
The Facebook