Facebook

Hi,Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an...

answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.- I believe my content was removed in error: [redacted]Thanks,The Facebook Team

Complaint: [redacted]I am rejecting this response because:
They did not do anything. They simply provided me with links I have already seen and read through. 
I have sent complaints through the way they provided over 12 times! 
 
I need my instagram account : [redacted] reinstated. It was deleted for no reason , any attempt to submit proof has been rejected or not received by the Instagram / Facebook team. 
I need a response ASAP , as I stated my account was professionally estimated at $[redacted] I am losing out on that money. 
I was told NOT to make a new account and Now I am over 6 days behind.... 
99% of my website engagement came from the Instagram page that was immorally deleted by the Instagram organization. 
I have attached all legal information to show the owner ship of my Instagram account.
Also attached is a 1 week impression note at over [redacted] people professionally estimated at $[redacted]
[redacted]
Password - [redacted]
Name -[redacted] [redacted]
 
This is beyond frustrating and hope to see this resolved ASAP. I even called [redacted] to explain the situation further because I knew all they would do is send some ** information from their help center. 
 
Sincerely,[redacted]

Hi [redacted]Thank you for contacting us through the Revdex.com. To gather more information, can you provide us with the email address associated with the account you're referring to?Thanks,
[redacted]The Facebook Team

Initial Business Response /* (1000, 5, 2015/07/21) */
Hi [redacted],
It looks like you're blocked from using certain Facebook features. We have limits in place to prevent behavior that other people on Facebook may find disruptive or abusive. Please be patient while you wait for this block to be...

lifted.
Remember:
- Most blocks are temporary
- We can't lift the block early
- Once you're allowed to use this feature again, you may need to slow down or stop this behavior so you don't get blocked again
To learn more about Facebook's policies, please review the Facebook Community Standards:
https://www.facebook.com/communitystandards
Thanks,
[redacted]
Community Operations
Facebook
Initial Consumer Rebuttal /* (3000, 7, 2015/07/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This response is unacceptable.
Please show me why I was banned. I would like to know which post caused this banning.
The post in question you call offensive is from the Zynga game mafia wars which you make money off of.
Right now I can still post that same post on my wall which shows up all over face book but I cannot post it in a secret group noone but mafia wars players are in.
If my post was offensive in a secret group with others who play the game and post the exact same things why is it ok to post the same thing in public for everyone to see?
Final Business Response /* (4000, 9, 2015/08/04) */
Hello!
Sorry to hear about this problem. We have limits in place to prevent behavior that other people on Facebook may find disruptive or abusive. These limits are usually triggered when someone is adding too many friends outside of their network, sending repetitive messages, or posting too frequently in groups.
Most blocks are temporary, and yours has actually been lifted, but once you are allowed to use this feature again, you may need to slow down or stop this behavior so you don't get blocked again.
Please let me know if you have any other questions or concerns!
[redacted],
Community Operations
Final Consumer Response /* (4200, 11, 2015/08/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Which specific post caused the ban? Once I know that I can fix the problem. Imagine asking a police officer to tell you what you did wrong and having him say "we have laws in place to stop behavior like yours but I can't show you where you broke the law because I don't know"
The ban has been lifted but it will just happen again if I don't know what not to post in a secret group no one can see. I'll just send the post to my wall instead where everyone can see which is perfectly legal since I was doing that while banned
It's ridiculous to me you ban people but can't even show them what caused it. It's Bush league

Initial Business Response /* (1000, 5, 2016/01/20) */
Hi [redacted],
We've reviewed your report, and it looks like this is no longer an issue. If this happens again, please reply to this email with details, and we'll do our best to help. Sorry for any inconvenience this caused.

We also...

recommend checking out the Help Center for more information and answers to common questions:

https://www.facebook.com/help/?ref=cr

Thanks,
[redacted]
Community Operations
Facebook

Complaint: [redacted]
I am rejecting this response because:Yet again, you failed to actually read or address my complaint. I was punished TWICE for ONE offense. I'm trying to make sure I don't keep getting punished for the same link repeatedly. I have not posted that link since the initial warning, yet repeated to be punished for it.
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because: The email address linked to my account is [redacted]Sincerely,[redacted]

Hi,Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an...

answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.
- Facebook is asking me to submit ID:[redacted]
Please keep in mind that it is against Facebook policies for users to open joint accounts, and the name on the account should reflect one person, not multiple.
Thanks,The Facebook Team

Hi,
It looks like you’re reporting a timeline for violating your privacy rights. If you’re trying to report an entire timeline, you’re probably trying to report an impostor account. Fake accounts created to imitate real people (impostor accounts) are not allowed on Facebook. We can’t take any...

action against an impostor timeline from this channel, but you can learn how to report this to us here: [redacted] If you’re trying to report a specific piece of content (photo, video, share, etc.) within the timeline you’re reporting, we need you to send us a link (URL) to this content. If this content is on a Wall or in your News Feed, you can get the URL by clicking the time or date that appears with the post (ex: "8 hours ago" or "August 9”). If you believe that every image within a particular photo album, without exception, violates or infringes your privacy rights, you can report the entire album by providing its URL (instead of the URL for each individual image). Once we receive this information, we’ll investigate this further. Thanks,
Thanks,**The Facebook Team

Hi,Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an...

answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.Other:- I believe my content was removed in error: [redacted]- Facebook is asking me to submit ID: [redacted]Thanks,[redacted]The Facebook Team

Initial Business Response /* (1000, 5, 2014/11/20) */
Hi [redacted],
Thank you for your inquiry through the Revdex.com.
To address your inquiry in the most expedient manner, please visit the Payments Support Contact Form:
https://www.facebook.com/help/contact/XXXXXXXXXXXXXXX
A...

Facebook representative will then be able to fully investigate your account.
Thank you for contacting Facebook.
[redacted]
Payment Operations
Facebook
Initial Consumer Rebuttal /* (3000, 7, 2014/11/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I attempted the above instructions with no success.
Final Business Response /* (4000, 9, 2014/12/04) */
Hi [redacted],
Thanks for contacting Facebook.
In order to remove your payment information, you'll need to close your ad account:
1. Go to your ads manager and click Settings in the left column
2. Scroll down to the bottom of the page
3. Click Deactive Ad Account on the bottom right
Closing your account will stop all of your campaigns currently running. The payment methods on your account will be removed automatically after your outstanding balance has been paid. It may take up to 5 business days for your account balance to be settled.
After disabling your ads account, you can also remove your credit card from your Facebook account:
https://www.facebook.com/help/removepayment?ref=cr
Thanks,
[redacted]
Payment Operations
Facebook

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hi [redacted], Thank you for your report. We have reviewed the content in question. However, we have found no violations of our Community Standards. For more information on what is, and is not allowed under our Nudity standards, please...

see:[redacted]Regards,[redacted] Facebook

Hi,Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an...

answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.Other:- I believe my content was removed in error: [redacted]- Facebook is asking me to submit ID: [redacted]Thanks,The Facebook Team

Initial Business Response /* (1000, 5, 2015/07/30) */
Hi,
Unfortunately, we cannot provide additional information related to this abuse report. Please rest assured that we will carefully review the material in question and take appropriate action based on our Statement of Rights and...

Responsibilities.
For more information on what is and isn't allowed on Facebook, read the Facebook Community Standards: https://www.facebook.com/communitystandards
Thanks for contacting Facebook,
[redacted]
Community Operations
Facebook
Initial Consumer Rebuttal /* (3000, 7, 2015/07/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There is another page on facebook name "[redacted] PO RN videos that comes up when you do a search, and it has a naked woman as the profile pic. However, when you click on it, the the page does not fully load and all you can see is the profile picture of a woman with part of her nipple exposed. I hope that Facebook will start putting disclaimers up letting users know that certain pages, pictures, and videos may not be suitable for those under 18. We don't need our teenagers exposed to this kind of material.
Final Business Response /* (4000, 9, 2015/08/03) */
Hi,
Thanks for the suggestion. We will certainly keep it in mind as we continue to improve the site.
Thanks,
[redacted]
Community Operations
Facebook

Complaint: [redacted]My email address is [redacted] 
Can you please send to that address.   This is my email address
I am rejecting this response because: I havent seen the email yet.Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/05/20) */
Hi [redacted],
Thank you for your inquiry through the Revdex.com. To address your inquiry in the most expedient manner, please visit the Payments Support Contact Form:
https://www.facebook.com/help/contact/XXXXXXXXXXXXXXX
A...

Facebook representative will then be able to fully investigate your account.
Thank you for contacting Facebook,
[redacted]
Initial Consumer Rebuttal /* (3000, 7, 2015/05/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept because I know from past experience that I will continue to get the run around, only now because the Revdex.com is involved there is some serious action being taking to resolve this, I want to talk to someone personally and either be able to log back into my account or give me my money back I spent on all ads..XXX-XXX-XXXX
Final Business Response /* (4000, 9, 2015/05/26) */
Hi [redacted],
Thank you for your report. Due to the large volume of incoming inquiries, we handle all of our correspondence through email. We apologize for any inconvenience this may cause but in order to investigate, we will need you to complete the Payments Support Contact Form,
https://www.facebook.com/help/contact/XXXXXXXXXXXXXXX
A Facebook representative will then be able to fully investigate your account.
Thank you,
[redacted]
Community Operations
Facebook
Final Consumer Response /* (4200, 11, 2015/05/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No I do not accept this resolution because it will lead back to square one of me getting the run around,I have been down this road before, I specifically asked facebook not to put my legal name on this because of privacy reasons and they did it anyway after stating various times its for the safety of my family.What kind of company does that? I am furious because I still see my legal name all over facebook and cant get it off after explaining to them why,facebook has my number and there is a nice lady named [redacted] that has been trying to her to resolve this but she can only do so much because it goes higher up than her,facebook has my number,they can call me and we can walk through it together to get the name off there and refund my money spent...

Initial Business Response /* (1000, 5, 2015/11/19) */
Hi [redacted],
I understand that this is a frustrating situation. The ad actually reached 676 people not 177.
When you create ads on Facebook, you're not guaranteed any number of clicks or impressions. For any given ad unit, we select the best ad...

to run based on the cost per click (CPC) or cost per thousand impressions (CPM) and ad performance. Therefore, if you're not receiving as many clicks or impressions as you'd like, we suggest increasing your maximum CPC or CPM.
We also suggest making sure your ad is as relevant as possible by targeting your ad to the most appropriate audience. Your ad is more likely to perform better and continue running successfully if it's being displayed to people who are the most interested in clicking it. You can learn more about audience targeting in the Help Center:
https://www.facebook.com/help/XXXXXXXXXXXXXXX?ref=cr
Please let me know if you have any more questions.
The Facebook Team
Initial Consumer Rebuttal /* (3000, 7, 2015/11/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have never once received this response saying that the number reached was much higher than 177. Nor do I believe this because they only ran my ad for 7 hours, not 24, it was to local people only (in a small area) and basically ran in the middle of the night for the most part. They have however issued me a credit in the form of a coupon code. The only problem is that I do not have the option to use it on the pop up window they said would have this option. I am very interested about this higher reach they are claiming and why no one once, in all the times they've argued with me, has offered this information. Nor does it appear in the results feild or in my ad summary page.
Final Business Response /* (4000, 9, 2015/12/03) */
Hey [redacted]!
We apologize for any frustration caused. Our records show that this charge is for ads you've successfully run on your account.
We allow you to choose the settings when you create your ads, including the start and end date as well as your desired daily budget. The ads we ran were based on the settings you chose.
You can review your desired ads settings by visiting your ads manager:
https://www.facebook.com/ads/manage?ref=cr
For a detailed breakdown of charges and payment method information, visit the Billing section in your ads manager:
https://www.facebook.com/ads/manage/billing.php?ref=cr
This will take you to a list of all charges organized by month. Next to each charge you'll see the payment method used for that particular charge. To see a more detailed breakdown of each charge, click on the transaction number next to the charge you'd like more information about. If you have not been charged yet, you won't see any information on your Billing Summary.
Please let me know if you have any other questions.
[redacted]
Community Operations
Facebook

My Facebook login email is [redacted]@hotmail.com and my password is [redacted].

Hi,Thanks for reaching out to us. I'm sorry to hear about this. In order to protect the privacy of everyone who uses Facebook, we can't answer questions or respond to requests that involve other people's accounts. Please let me know if I can help with any issues related to your account or how to use...

Facebook.Thanks,[redacted]The Facebook Team