Facebook

Initial Business Response /* (1000, 5, 2015/06/17) */
Hi,
Thanks for contacting us. After reviewing your account, you will not be able to use your e-mail
[redacted]@gmail.com to log in to the account. Since you migrated the account, you will now have to use your social e-mail to log in to the...

account.
[redacted]
Payment Support Specialist
Facebook
Initial Consumer Rebuttal /* (3000, 7, 2015/06/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Once again, Facebook is not understanding that this is an issue with a glitch in their system that they will not own up too. I did NOT voluntarily migrate this account. A glitch in the system did not allow me any other option. I am a one person business, I do not let anyone else use my facebook business page. But Facebook forced me into a migration once I placed an ad. The set up said I should be able to just maintain the one business page without a personal page but the set up did NOT ALLOW THAT. The only way to get around the glitch was to set up a fake personal facebook page so I could access my business page. Facebook collected money from me for ads but I was locked out of the system. I want my business page put back to the way it was without a migration to a personal page. The Ads did me no good since I couldn't see what was happening with them and I could NOT respond to customers. This seems like a marketing ploy by Facebook to make it look as if their numbers are increasing when all they are doing is forcing established customers to create needless additional pages. The fact that a company of this caliber does not have customer support for paying customers is absurd! I would like this resolved by giving me access again to my account through [redacted]@gmail.com and eliminate the migrated account of [redacted] Thank You and I hope to be able to utilize facebook again.
Final Business Response /* (4000, 14, 2015/07/15) */
Hi
Here is a link to our help center for Business Manager. You should be able to find some information about moving your Page to Business Manager.
https://www.facebook.com/help/XXXXXXXXXXXXXXXX
Unfortunately we won't be able to assist you further on this issue. If you continue to have problems after this please check out our business resources page from that link.
Thanks,
[redacted]
Ads Payments Ops
Final Consumer Response /* (4200, 16, 2015/07/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I followed this link. It tells me to sign into my business manager but I have NO LINK ANYWHERE to access my business manager. None of the helps issues tell you how to sign into business manager. I can't access business manager to change anything because I can't even find it! I have a bill due for ads and I'm not paying this until this issue is resolved.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID...

[redacted], and find that this resolution is mostly satisfactory to me. Since filing this complaint I was blocked once more yesterday, (Tuesday, July 18, 2017). It was restored fairly quickly this time. Currently the issue is resolved but what do I do if it happens again? It seems to happen every few days. Sincerely, [redacted]

Initial Business Response /* (1000, 5, 2016/01/20) */
Hi [redacted],
Thank you for your inquiry through the Revdex.com.
While Facebook only issues ads refunds in cases of unauthorized/fraudulent charges, they've decided to make an exception as a one-time courtesy to you.
They've...

issued you a refund for your recent charge of $24.76 and manually removed your outstanding balance of $105.59. The money should be returned to your account within 3-5 business days.
Please let me know if you have any more questions.
Thank you for contacting the Revdex.com.
[redacted]
Payment Support Specialist
Initial Consumer Rebuttal /* (2000, 7, 2016/01/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you very much for your timely and honest response to this complaint. I do not know where the billing mistake was made, but I would like to continue to advertise with facebook, so I hope that it will not happen again

Hi [redacted]Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find...

an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I can't access my Facebook or Instagram account:- I forgot my Facebook password: [redacted]- I forgot my Instagram password: [redacted]- My Facebook account has been hacked: [redacted]I need help with my Facebook Page:- I can’t access my Page: [redacted]- I would like to claim an unowned Page that represents my business: [redacted]Thanks,[redacted]The Facebook Team

Hi [redacted]Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I need help with my Facebook Page:- I need to change my Page name: [redacted]- I need to change the username for my Page: [redacted]Please keep in mind that if the name is already taken you will not be able to use the name. Thanks,[redacted]The Facebook Team

Complaint: [redacted]I am rejecting this response because: the links and steps you guys have sent are of no use. I am getting the attached error messages. I do not know my email address, the phone number I used, does not reflect here and I am not able to get any code on my email address as well. NEED URGENT HELP ON THIS.Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/11/12) */
Hello!
Sorry to hear about this issue. We have limits in place to prevent behavior that other people on Facebook may find disruptive or abusive. These limits are usually triggered when someone is going too fast in some way, such as posting...

too frequently in groups.
Most blocks are temporary, but once you are allowed to use this feature again, you may need to slow down or stop this behavior so you don't get blocked again. Please let me know if you have any other questions or concerns!
[redacted],
Community Operations
Facebook

Complaint: [redacted]I am rejecting this response because:
 
Facebook keeps promising to contact me, but I still have not heard from them.  They said they would contact me when I used their automated system to appeal the disabling of my account and now they again say they will contact me, but I have heard nothing from them.  This problem was first reported to the Revdex.com about 2 weeks ago.
Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2014/11/13) */
Hi [redacted],
Thank you for your email. I'd be happy to assist you.
Unfortunately, I am unable to refund the charge(s).
I apologize for any confusion you experienced when making your purchase. Facebook only issues refunds for fraudulent...

charges so I will be unable to refund you in this particular case.
Thank you for contacting Facebook,
[redacted]
Payment Operations
Facebook
Initial Consumer Rebuttal /* (3000, 7, 2014/11/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't believe my message is getting across to anyone at this company. I did not make any purchase or sign up for any ad service! As soon as this amount was deducted from my Paypal account, I made sure that my personal Paypal email address would no longer be charged or connected to any kind of ad billing, because I never signed up for any service.
My son created a fan page and a few weeks later I receive a bill for it. He doesn't have knowledge of the email address used for Paypal, or have access to it. The billing statement also shows "[redacted] a fictitious name, being the primary billed for these charges.
I might also add, that per Facebook's Terms (https://www.facebook.com/payments_terms/) that were sent to me via email in response to my complaint, that the very first line states, "If you are under the age of eighteen (18), you may use Facebook Payments only with the involvement of your parent or guardian..."
The account being charged, "[redacted] is my thirteen year old son's.
Final Business Response /* (4000, 10, 2014/11/20) */
Hi [redacted],
Unfortunately, our policy does not allow us to issue refunds in this situation. Because this unauthorized charge was made by someone in your household or by someone who is known to you, I cannot issue a refund per our terms of purchase.
You can visit our Payment Terms (http://www.facebook.com/terms.php#!/payments_terms/) which state that:
"When you provide a payment source to us, you confirm that you are permitted to use that payment source. You also authorize us to collect and store it, along with other related transaction information. "
"When you make a payment, you authorize us (and our designated payment processor) to charge the full amount to the payment source you designate for the transaction."
Lastly, the payment source has been removed from the account in question in order to prevent further charges.
We appreciate your understanding.
Thank you for contacting Facebook,
[redacted]
Payment Operations
Facebook

Complaint: [redacted]
I am rejecting this response because:[redacted], as has been stated. Representatives of [redacted] have submitted 3 forms of requested documentation under the "claim this page" link and have not been cleared to access the page. Please advise.
Sincerely,
[redacted]

Hi [redacted],We reviewed the content you reported and determined that it does not violate our Community Standards. We apologize for any inconvenience this causes. We've since restored the content, and you should now be able to see it.
Please let us know if there's anything else we can do to help. 
Thanks,[redacted]The Facebook Team

Hi [redacted],Thanks for writing in. We'd like to help you resolve this issue, but we need more information before we can do so. Could you provide a direct link (URL) to your account?Thanks,The Facebook Team

Revdex.com
Facebook has told me to wait and they will contact me directly. This issue is IN NO WAY resolved.
Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because: Complaint: [redacted] I am rejecting this response because: my account was disabled by Instagram not by me. These links do not help. The page name on Instagram is [redacted] and it was removed by Instagram for some reason that has not been explained to me. Instagram has said in advance they will do nothing about the issue. Their decision to delete our page without contacting us is a problem because of the value of the page. This is not a recreational page, it is a business page that took 3 years to build, I personally spent every day for the last 3 years building it. Our business failed due to my inexperience. We have a ton of upset followers that we are trying to get taken care of. The business is being investigated by investors and a possible new owner. The business was valued by an independent firm at $500,000 with the Instagram pages followers, Facebook page, and the domain. Instagram and it's 144K followers are at the core of the businesses worth. [redacted] is our trademark and the Instagram page [redacted] and it's 114K followers are at the core of the business. If I re-posted something I shouldn't have I would have easily removed it. We have never been shut down in the three years I spent building the page. I am pleading with Facebook to please understand the amount of time and resources lost in the result of losing our 144K Customers and our page being disabled. If our page is permanently disabled the damages to [redacted] would be a loss of the current possible sale and at the minimum 3 hours a day for the past 3 years. That is approx 3,285 hrs. We charge our clients $45 an hour for Social Media Management so to put a rough dollar amount on that [redacted] stands to lose $147,825 if [redacted] remains disabled. I thank you for your time and I truly hope we can come to a decision that helps everyone involved. Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because:      TO  ANYONE   CONCERNED,   ESPECIALLY   THE  Revdex.com    CASE    SPECIALIST,[redacted] :
                                                            I  AM  NOT  -   REPEAT   NOT  -  GOING  TO  TOLERATE   THIS  ABUSE   FROM   FACEBOOK.    
 
                                                            FACEBOOK  WILL   GIVE   ME   A   REAL  ANSWER,  OR,   THEY  WILL   FACE   ACTION    THAT THEY  WILL  CERTAINLY  UNDERSTAND.
                                                            THIS   NONSENSE    OF   GIVING  ME  A  COOKIE  CUTTER   RESPONSE   IS  A  BUNCH   OF   TOTAL   NONSENSE !!!!!!!!!!!!                                               
 
        
 
 
Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
 
The links were not helpful. The "Learn More" button and my website was blocked by your services. My website is[redacted] this is not a malicious website, but an Opt In website to receive business coaching from my business.Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/03/04) */
Hi [redacted],
Your account will be deleted according to our terms and applicable law.

For more information about our Data Policy, visit:

https://www.facebook.com/about/privacy
Thanks,
[redacted]
Community Operations
Facebook

Initial Business Response /* (1000, 5, 2015/07/08) */
Hello,
Unfortunately, we are not able to refund these charges.
According to our records, we previously disputed charges. As a courtesy, we issued a one-time refund on that occasion. However, when you received this refund, it was stated...

that we would be unable to issue a refund again for purchases made under the same conditions.
When you make a purchase, you agree to our Terms and Conditions by clicking the 'Buy' button. Our Payment Terms are always available for review at:
http://www.facebook.com/payments_terms/
Thank you for reaching out to us.
Initial Consumer Rebuttal /* (3000, 7, 2015/07/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I never made these purchases, Facebook fraudulently took these charges from my checking account WITHOUT AUTHORIZATION. Understand that, WITHOUT AUTHORIZATION... Since I filed the complaint, they have took two other transactions for $4.99 and $4.99 WITHOUT AUTHORIZATION. Facebook does not get where I am coming from, I NEVER AUTHORIZED these purchases and fraudulently still taking from me. Facebook is lying to you about my situation and giving me the run around too, and I DON'T APPRECIATE IT. I have no payment information stored with them and they're TAKING from me WITHOUT AUTHORIZATION. They may have issued a one time refund before because they took that money before WITHOUT AUTHORIZATION. Since that incident, they have took from me since May 29th and after I filed the complaint. Facebook thinks I am a liar well they are the ones creating the problem. But to get it through Facebook one more time, I DID NOT AUTHORIZE ANY OF THESE CHARGES AND I WANT MY MONEY FULLY REFUNDED TO MY CHECKING ACCOUNT THAT YOU STOLE FROM ME. AND PLUS THE OTHER TWO TRANSACTIONS AFTER I FILED THE COMPLAINT. I WANT MY $79.75 CREDITED BACK TO ME, NOW.....
Final Business Response /* (4000, 9, 2015/07/15) */
Hi [redacted],
It looks like a family member or someone you may know personally made these unauthorized charges. I suggest you contact any person who may have had access to your account and ask them if they've used it.
Because our Payment Terms don't allow for refunds in this case, I'm unable to issue you one.
You can learn more about refunds in our Payment Terms:
https://www.facebook.com/payments_terms?ref=cr
To make it easy to buy things on Facebook, we store your payment information for future purchases. If you'd like to remove any credit cards or PayPal accounts listed on your account, visit the Help Center:
https://www.facebook.com/help/XXXXXXXXXXXXXXX?ref=cr
Thanks,
[redacted]
Payment Support Specialist
Facebook
Final Consumer Response /* (4200, 11, 2015/07/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No other family members have accessed my account because my account was hacked. Your company has took the funds WITHOUT AUTHORIZATION, I don't know how many times I have stressed that..and Facebook has still failed to listen to me because they think I am a liar and a cheat.Facebook, I am not stupid by any means and you're talking to me like I am and it's pathetic. Nobody but me has authorization and nobody else has made purchases, again, I can't stress that enough. I am very outraged with Facebook. All I want is my money back dated from May 29th until now and I will leave Facebook alone. It is unfair to me that I am out of nearly $80 because of something that Facebook did to me.

Initial Business Response /* (1000, 5, 2015/11/16) */
Hi [redacted],
I'm sorry to hear you're having this problem. You can manage email and text notifications from Facebook in your notification settings:
1. Click at the top right of any Facebook page and then choose Settings.
2. Click...

Notifications in the left column and then click Email. Choose what kind of activity you want to be notified about by email. You can also unsubscribe from email notifications directly from the email itself.
3. Click Text Message and then click Edit to turn text notifications on or off. You can also choose which activities you want to be notified about by text and when or how often you receive texts.
If you have other questions, you can visit our Help Center at the following link:
https://www.facebook.com/help/XXXXXXXXXXXXXXX/
Thanks,
[redacted]
Community Operations
Facebook

Initial Business Response /* (1000, 5, 2015/04/28) */
Hi [redacted],
We've received your complaint from the Revdex.com. Thanks for surfacing this issue to us.
I have investigated the issue and it appears your Page is visible to the public. If this is still an issue, please provide us...

with screenshots or give specific details as to when the Page is not visible. This will help us investigate the issue further.
Thanks,
[redacted]
Community Operations
Facebook