Facebook

Hi,Thank you for contacting Facebook through the Revdex.com. We’re sorry to hear you’re having trouble accessing your Facebook account, but we think it may be compromised. To keep your information safe, we've locked your account.Before we can unlock your account, we need you to complete a quick security check. Please enter your login information on Facebook[redacted] and follow the onscreen instructions.
Thanks, 
The Facebook Team

Complaint: [redacted]I am rejecting this response because:
None of the help centre links were able to solve my issue. I was looking for a call back from Facebook support to walk me through the glitch, not another scripted answer linking to an FAQ page. I have since been able to reaccess my account by talking to others online through a forum who came across the same issue and received no help from Facebook. Essentially, I was forced to turn of two factor authentication (the new security feature that caused me to have issues in the first place) in order to regain access to my account. 
In closing, I have solved the login issue, with no help from Facebook and their support team and recommend that they be held accountable for providing appropriate levels of support for their advertising community.
 
Thank you
Sincerely,[redacted]

Hi,Thanks for writing in. We'd like to help you resolve this issue, but we need more information before we can do so. Could you provide a direct link (URL) to the account?Thanks,
[redacted]
The Facebook Team

Complaint: [redacted]As per your request the account url is as follows:([redacted])I am rejecting this response because:The complaint issue is still unresolved.
Sincerely,
[redacted]

Hi,Thanks for writing in. We'd like to help you resolve this issue, but we need more information before we can do so. Could you provide a direct link (URL) to the account you are trying to access?Thanks,
[redacted]The Facebook Team

Hi,Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an...

answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I can't access my Facebook or Instagram account:- I am not receiving my security code: [redacted]- My email or phone number is attached to someone else’s account: [redacted]Thanks,[redacted]The Facebook Team

Hi [redacted],Thanks for writing in. We'd like to help you resolve this issue, but we need more information before we can do so. Could you provide a direct link (URL) to the account?Thanks,[redacted]The Facebook Team

Complaint: [redacted]I am rejecting this response because: this is not a friendly site. I have lost contact on all my friends all my modeling pictures!!! all my posts on motivation. all my blogs!! I have lost friends that have helped me land jobs!!!!! I don't see how this site is user friendly after going over to the bob to get answers!!! no-one has helped me. I tried to work the page and deactivated it because you let porn stars have personal pages with face names and entitle freedom of speech but won't help me or show me how to create a fitness page properly or speak to a human being!!!Sincerely,[redacted]

Hi [redacted],Thanks for reaching out to Facebook through the Revdex.com. We've reviewed your complaint and have determined that the content you referred to was correctly removed since it violated our Statement of Rights and Responsibilities.To learn more about this, we recommend reviewing our Community Standards: https://[redacted]/communitystandardsThanks,[redacted]The Facebook Team

Hi [redacted]Thanks for reaching out to Facebook through the Revdex.com. We've reviewed your report and it looks like this is no longer an issue. Sorry for any inconvenience this has caused.Thanks,[redacted]The Facebook Team

Complaint: [redacted]I am rejecting this response because:
You just copy/pasted the last response. I can clearly see that Facebook would like to admit wrongdoing and settle this matter financially. Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/08/20) */
Hi,
Thanks for verifying your identity. We've reactivated your account, and you should be able to log in now. You can take a few steps to make sure you don't lose access to your account again:

- Verify your account. Learn how to...

verify your account in the Help Center: https://www.facebook.com/help/XXXXXXXXXXXXXXX/?ref=cr
- Upload a profile picture, and make sure to use your authentic name and date of birth
- Only send messages and friend requests to people you know personally
- Follow the Facebook Community Standards: https://www.facebook.com/communitystandards/?ref=cr

Thanks,
[redacted]
Community Operations
Facebook

Hi [redacted],Thanks for writing in to Facebook through the Revdex.com. It looks like you're reporting an account that was hacked. To get immediate help, please report the account here:[redacted]From this section of the Help Center you can lock down your account and learn how to keep...

it safe in the future. Since we don't support hacked accounts through this channel, this is the best way to get help. Sorry for any inconvenience.Thank you for contacting Facebook,[redacted]The Facebook Team

Hi [redacted],Thanks for writing in to Facebook through the Revdex.com. It looks like you're reporting an account that was hacked. To get immediate help, please report the account here:[redacted]From this section of the Help Center you can lock down your account and learn how to keep...

it safe in the future. Since we don't support hacked accounts through this channel, this is the best way to get help. Sorry for any inconvenience.Thank you for contacting Facebook,[redacted]The Facebook Team

Hi,Thanks for contacting Facebook through the Revdex.com. It looks like you signed up for login approvals, one of our opt-in security features. With login approvals, we send you a security code each time you log in from a new device. This means that only someone with access to your mobile phone or one of...

your recognized devices can log into your account.You can start by trying one of these ways to get back into your account:- Request another login approvals code by clicking the "Resend Code" link on the Facebook login screen- Try logging in from a computer, phone or tablet that you've used to log into Facebook before- Use Code Generator if you're logged into Facebook on your phone or tablet:[redacted]If you're still having issues, please click the “didn't receive code” link and follow the onscreen instructions to complete a report.
Thanks, 
The Facebook Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Hi [redacted]Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't...

find an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.- I believe my content was removed in error: [redacted]- I’m blocked from using a feature (ex: sending messages, uploading photos): [redacted]Thanks,[redacted]The Facebook Team

Complaint: [redacted]I am rejecting this response because: ** email is [redacted] Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/11/18) */
Hi [redacted],
This charge was for ad charges that accrued during the month of October 2015. Although you were billed on 10/31/2015, these charges were for ads that ran from 10/01/2015 to 10/30/2015. I can confirm that these charges are correct...

according to the selections you made when you placed your ads. You can view this transaction at:

https://www.facebook.com/ads/manager/billing/transaction_details/?act=XXXXXXXXX&...⇄ />
The reason you were billed at this time is because of our billing threshold system, an improved and simplified way you are charged for Facebook ads.
* Billing thresholds control the frequency of each bill based on specified threshold amounts.
* You'll be billed once your advertising charges reach your threshold amount.
* The total amount you're charged will never be above the budget that you set for your individual ads.
* If your charges never reach the threshold amount within a given month, you'll be billed at the end of the month for any remaining balance.
You can view your invoices and billing threshold in the billing section of your ads manager:
https://www.facebook.com/ads/manage/billing.php?ref=cr
I also attached the invoice for the transaction in question, along with screenshots of the Ad Campaign Summary and History for both ads that are affiliated to this charge. I noticed that for "10/22/2015 Promoting [redacted]'s Cfs/me diary," you set a daily budget rather than a lifetime budget. I strongly encourage you to use lifetime budget for all of your future ads.
Lifetime budgeting is very similar to a daily budget, but instead of setting an amount to spend per day, you set a lifetime budget to spend across the finite lifetime of the campaign. The benefit with lifetime budgeting is that the system will also pace your ad spend.
For example, if you specify $100 to be spent for a 10-day campaign, each day theoretically will need to spend $10/day. If the campaign only spends $8 on the first day, the system will try to make up the missed amount at a later date within the campaign.
Learn more about lifetime budgeting in the Help Center:
https://www.facebook.com/help/XXXXXXXXXXXXXXX?ref=cr
Please note that when you switch budget types for ads that were previously running, your budget will be reset for the day. For example, if you already spent $10 and then decide to switch budget types, your spend will be reset to $0 again for that same day.
Please be aware that, because of this, your charges for that day may exceed the daily budget you were using or are switching to.
Please let me know if you have any more questions.
Thanks,
[redacted]
Ads Payments
Facebook
Initial Consumer Rebuttal /* (3000, 7, 2015/11/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't feel like Facebook is listening to anything I am trying to say. I continually get robotic, "copy and paste" marketing responses. There is no understanding or compassion [redacted] no human element what so ever. They are not addressing any specifics of my complaint. This is NOT a business account. I make no profit. I am a sick person trying to help other sick people. I can get just as much response sharing my page on group pages that I am a part of, but a couple of times I opted to spend $5 just to see what would happen. I would not willingly have spent more than that because I do not have the money. I am sick and am still awaiting a disability determination. The records can be reviewed and will show that I only spent $5 a couple of times. I did my part and offered my "middle ground" of paying my intended $5, but FB is not budging on anything. They just keep bringing up budget and marketing strategies, which I don't care about because this is NOT A BUSINESS, I make no profit, and I would not have willingly opted to spend more than $5. They won't even respond to any of the specifics of my complaint. Facebook admitted in their response that they had changed their options. If they hadn't, we wouldn't be going through this. One of the many issues I have that is not being addressed, but has been admitted to. Again, I truly feel like they are huge corporation trying to take advantage of a sick person. And I have not even touched on the poor, insensitive customer service issue.
They should have pages like mine completely separate from any type of business pages. They keep asking for a web address but I don't have one because THIS IS NOT A BUSINESS. They also sent me a notice yesterday after they had gotten the Revdex.com notice and they threatened to shut down my page if I had any more complaints. So they don't want this sick person to try to help and support other sick people, even though I am not making any money? And they just keep sending me cold, dead, inhuman responses and threaten to shut my page down because I am trying to explain that my case is different. Shame on Facebook for deceiving, robbing and taking advantage of a sick person and for threatening to shut down a page that only exists to attempt to help other sick people.
I really hope there is a human at the Revdex.com who is reviewing this and who can understand what I am trying to say.
Final Business Response /* (4000, 9, 2015/12/02) */
Hello,
Your case has been carefully reviewed and your campaigns ran according to the settings set by you.
In regards to the transaction on 10/31/2015:
Since you have already completed a chargeback, no further action is necessary as the funds were returned to you by the bank.
Furthermore, your current balance of $2.65 has been waived. *You will not be billed any further unless you utilize advertising services again.
Thanks,
[redacted]
Payment Support Specialist
Facebook
Final Consumer Response /* (4200, 11, 2015/12/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Again, here is more deception from Facebook. I have not received any funds back from my bank because they have not received any funds back from Facebook and the Visa complaint case I filed is still active. Facebook appears to be trying to get me to drop this complaint, without them giving any resolution, or showing any responsibility or decency. I just spoke with [redacted] at First Bank Kansas, phone #XXX-XXX-XXXX who said they have heard nothing from Facebook and the Visa case has not yet been resolved. She gave her permission for me to use her name and she can also be contacted. So I will not be finished with this until my funds are actually returned. You can also see that Facebook has no since of wrong or right either. A good and decent company with excellent customer service skills would not only have resolved this LONG ago, but they would have apologized to me for any misunderstanding. Again... SHAME on Facebook! ...for taking advantage of the sick, for showing their greed even though they have more money than they need, but mostly for their unethical business practices and lack of decency.

Complaint: [redacted]I am rejecting this response because: I have sent all the detailed information twice through the Revdex.com. I cannot access my Facebook account because I cannot receive a text code to my new phone number [redacted]. I cannot use a code generator because I'm not currently logged into any known devices. I cannot verify mgy email address because it's an old email and I cannot access it. My Facebook URL is [redacted] and I can verify any information on my account and about my personal information. This has been such a hassle, I even had to get a brand new Spotify account because I created it linked to this Facebook account and was blocked from that as well. I have attempted all the FAQ suggestions. Please have a human being read my issue and help me in real time with real answers.Sincerely,[redacted]